NVQ Portfolio 2011-12

NVQ
PORTFOLIO
2011 / 12

Experts in Training Nationwide
Apprenticeships | Commercial | NVQs

Level 2 NVQ Diploma in Business Improvement
Techniques (BIT)

“Productivity”, “Lean Thinking”, “Continuous Improvement” and Benefits:
“Waste” – all these terms are synonymous with the Manufacturing and
Engineering Sector. • Proven productivity
improvement model
The reality is that manufacturing organisations have struggled for
decades in a highly competitive environment to reduce defects and • Phased and structured
waste whilst battling to create optimum flow by using Lean principles. approach
With more pressure on companies than ever before, these tools are
now being adopted on a wider scale. The Public and Service sectors • Accredited against a
are using them increasingly to help reduce costs, whilst ultimately national standard
achieving more value for their customers.
• Deliver improved
Programme: BIT explores the concept of continuous workforce capability
improvement and demonstrates how
eliminating waste, reducing variation and • Increases a “can do”
preventing defects can dramatically improve and “know how”
business performance. From the Japanese
5S method to the Kaizen approach, the • Sustainable through
programme covers the most up to date champions
management thinking. Delivered at your
workplace, the programme sees your • Quantified monetary
employees implementing improvement savings (ROI) are
projects on your shop floor. created as part of the
BIT programme and
Units: Units typically include; complying with agreed in advance
statutory regulations & organisational safety
requirements, contributing to effective team
working, applying workplace organisation
techniques, applying continuous improvement
(Kaizen) techniques, creating visual
management systems and applying problem
solving techniques.

Length: Typically up to 20 weeks (depending on
individual circumstances & company
requirements)

Target: Anyone involved in production / operations on
the shop floor

Enrolment Session: 2.5 hours (max 12 per group)

Other Sessions: Training sessions on the necessary tools &
techniques to be agreed plus 3 x improvement
projects (Quality, Cost & Delivery)

Funding: There may be funding available for this
programme. Please contact us directly to see
if any of your learners are eligible.

www.businessimpactuk.com

Techniques (BIT)

Following on from Level 2, this Business Improvement Techniques
Benefits:
qualification at Level 3 is designed for employees that have an
important role to play within the business. The qualification enables
• Reduce costs, variation
those individuals to develop the skills they need to be able to act as
and waste
continuous improvement facilitators / lean champions within the
organisation and lead improvement projects.
• Improve business
performance
Programme: The training is followed by three facilitated
improvement projects where the learner • Maximise profits and
utilises the tools and techniques they have revenue
learned.
• Helps reduce workplace
accidents
Units: The qualification includes training in the
following areas; Leading Effective Teams, • Achieve results with
Applying Problem Solving Techniques and minimal disruption to
Creating & Maintaining Standard Operating operations
Procedures plus an additional unit from;
Flow Process Analysis, SMED (a waste • Improved staff morale
reduction tool to assist rapid changeover)
and TPM (Total Productive Maintenance) • Nationally recognised
Qualification

requirements)

Target: Managers, Team Leaders, Supervisors,
Lean Champions, Change Agents


techniques, 3 x improvement projects plus
on the job assessments with reviews.

programme. Please contact us directly to
see if any of your learners are eligible.

“Experts in Training Nationwide”

Techniques (BIT) – Lean Office

While many organisations have successfully applied the principles of
Lean Manufacturing to the factory floor, often companies overlook Benefits:
the benefits that streamlining administrative functions can deliver to
the bottom line and to customer service. • Drive waste out of
current processes

Programme: The qualification is designed to assist • Improve business
organisations in improving their business procedures
activities by applying the tools & techniques
of continuous improvement. Business • Reduce customer
Impact have adapted the BIT qualification complaints
and adjusted the focus to reflect the office
and administrative support functions. The • Reduce mistakes and
programme is designed to ensure that all paperwork
activities add value and are sustainable
impacting on Quality, Cost and Delivery • Improve customer
performance that; eliminates the risk of a services
poor service reaching the customer, reduces
operational costs and improves profitability & • Improve order accuracy
competitiveness. & processing

• Improve response time
Units: The qualification includes training in the
following areas; workplace organisation, the • Improved staff morale,
identification and elimination of waste, attitude and
operational effectiveness, team work & performance
communication and improvement &
productivity. • Nationally recognised
Qualification

requirements)

Target: Any office based member of staff


techniques, 3 x improvement projects


This qualification is available at Level 3.


Level 2 NVQ Diploma in Performing
Manufacturing Operations (PMO)

Programme: This NVQ at Level 2 covers a range of
manufacturing processes which are common Benefits:
to a variety of industries and sectors. It is
suitable for operators engaged in a wide • Improved business
range of production / operational processes. performance to assist in
Confirmation of competence is assessed via winning contracts
a series of on the job observations each with
a review and is carried out during normal • Maximise profits and
working hours. revenues

• Helps reduce workplace
Units: The qualification includes training which accidents
could be in the following areas; workplace
organisation, the identification and • Improves employee
elimination of waste, operational morale and motivation
effectiveness, team work & communication
and improvement & productivity. Or can be • Highlights the skill of the
agreed by the company to meet internal workforce to existing and
requirements. potential customers

• Buy into the best
Length: Typically up to 20 weeks (depending on methods of working from
individual circumstances & company employees and maybe a
requirements) starting point for a
learning journey

Target: Any staff on the shop floor involved in • Nationally recognised
production & operations Qualification


techniques, 3 x on the job assessments &
review


This qualification is not available at Level 3.


Level 2 Certificate in Warehousing & Storage

Programme: It goes without saying that well organised
warehousing & storage benefits a company. Benefits:
It will improve productivity while creating a
safer working environment. One way of • Improved business
ensuring that is to have staff with the performance to assist in
requisite skill levels. You can ensure they winning contracts
do with a nationally recognised Warehousing
& Storage Qualification; which will help them • Maximise profits and
maximise their potential, improve their revenues
knowledge and make them more motivated
and productive. • Helps reduce workplace
accidents

Units: The qualification includes training which • Improves employee
could be in the following areas; workplace morale and motivation
organisation, the identification and
elimination of waste, operational • Highlights the skill of the
effectiveness, moving & receiving goods, workforce to existing and
placing goods in storage, maintaining H&S in potential customers
a logistics environment, process orders for
dispatch, team work & communication and • Buy into the best
improvement & productivity. Or can be methods of working from
agreed by the company to meet internal employees and maybe a
requirements. starting point for a
learning journey
Length: Typically up to 20 weeks (depending on • Nationally recognised
individual circumstances & company Qualification
requirements)

Target: Any staff that work in a Warehousing,
Storage or Logistics Environment


techniques, 3 x on the job assessments &
review


This qualification is not available at Level 3.


Level 2 NVQ Diploma in Business &
Administration

Programme: This Level 2 NVQ Diploma in Business &
Administration is designed for learners who Benefits:
need to develop or consolidate their skills.
• Improved time
management
Units: Units typically include; work in a business
environment, communicate in a business • Increased productivity
environment, solve business problems,
deliver, monitor & evaluate customer service • A reduction in
to internal & external customers, provide administrative errors
reception services and produce documents
in a business environment. • Improves employee
morale and motivation

Length: Typically up to 30 weeks (Depending on • Highlights the skill of the
individual circumstances & company workforce to existing and
requirements) potential customers

Target: Any individual that works in an administrative methods of working from
role e.g. Admin Assistant, Secretary, Payroll. employees and maybe a
starting point for a
learning journey
• Nationally recognised
qualification
techniques and on the job assessments with
reviews.


This qualification is also available at Level 3


Level 2 NVQ Certificate in Customer Service

Programme: This Level 2 NVQ Certificate in Customer Benefits:
Service is designed for learners who need to
develop or consolidate their skills. • Improved time
management

Units: Units typically include; giving customers a • Increased productivity
positive impression of the organisation,
promoting additional services or products to • A reduction in customer
customers, processing customer service complaints
information, going the “extra mile” in
customer service, providing good customer • Consistent delivery of
service within the rules and living up to the customer service
customer service promise. excellence within your
organisation
Length: Typically up to 30 weeks (Depending on • Customer queries are
individual circumstances & company dealt with quickly and
requirements) resolved effectively

• Improves employee
Target: Any individual that works in a customer morale and motivation
service environment e.g. Customer Service
Advisor, Contact Centre Operator, Bank /
• Highlights the skill of the
Building Society Customer Advisor.
workforce to existing and
potential customers
methods of working from
employees and maybe a
learning journey
reviews.
• Nationally recognised
programme. Please contact us directly to qualification



Level 2 Diploma for IT Users
(ITQ – Information Technology Qualification)

Programme: This Level 2 for IT Users is designed for
learners who need to develop or consolidate Benefits:
their skills.
• Improved time
management
Units: Units typically include; IT troubleshooting, IT
maintenance, specialist / bespoke software, • Increased productivity
using IT to exchange information, email and
spreadsheets. • Evaluating the impact of
ICT

Length: Typically up to 30 weeks (Depending on • Developing new tools
individual circumstances & company and techniques
requirements)
morale and motivation
Target: Any individual that works in a customer
service environment e.g. Customer Service • Highlights the skill of the
Advisor, Contact Centre Operator, Bank / workforce to existing and
Building Society Customer Advisor. potential customers

Enrolment Session: 2.5 hours (max 12 per group) methods of working from
Other Sessions: Training sessions on the necessary tools & learning journey
reviews. • Nationally recognised
qualification

This qualification is available at Level 3.


Level 2 NVQ Certificate in Team Leading

Programme: The Level 2 NVQ Certificate in Team
Benefits:
Leading is designed for Team Leaders who
are primarily concerned with motivating their
team members and achieving agreed • Improved time
outputs, with limited authority for deploying management
resources. Flexibility is achieved through
two optional units which compliment three • Effective Team Leaders
mandatory units designed to develop the / Supervisors
core competences needed by today’s Team
Leaders. • Improved supervisory &
leadership skills

Units: Units typically include: managing personal • Developing new tools
development, developing working and techniques
relationships with colleagues,
communicating information and knowledge, • Improves employee
planning, allocating and monitoring work of a morale and motivation
team and supporting team members to
identify, develop and implement new ideas. • Highlights the skill of the
workforce to existing and
potential customers
Length: Typically up to 30 weeks (Depending on
individual circumstances & company • Buy into the best
requirements) methods of working from
Target: Any job role in any industry sector that learning journey
involves team leading / supervisory
responsibilities. • Nationally recognised
qualification


reviews.



Level 3 NVQ Certificate in Management

Programme: The Level 3 NVQ Certificate in Management Benefits:
is designed for Managers / Team Leaders
with a range of responsibilities including:
• Improved time
allocating work to people, achieving specific
management
results, managing resources and with some
degree decision making.
• Effective Team
Managers / Leaders /
Supervisors
Units: Units typically include: managing personal
development, set objectives and provide
support for team members, planning, • Improved supervisory &
allocating and monitoring work of a team and leadership skills
supporting team members to identify,
develop and implement new ideas. • Developing new tools
and techniques for the
team
Length: Typically up to 30 weeks (Depending on
individual circumstances & company • More structured and
requirements) improved team
performance

Target: Any job role in any industry sector that • Highlights the skill of the
involves team leading / supervisory / workforce to existing and
management responsibilities. potential customers

Enrolment Session: 2.5 hours (max 12 per group) morale and motivation

Other Sessions: Training sessions on the necessary tools & methods of working from
techniques and on the job assessments with employees and maybe a
reviews. starting point for a
learning journey
programme. Please contact us directly to • Nationally recognised
see if any of your learners are eligible. qualification


Level 2 Certificate Proficiency in Food
Manufacturing Excellence

“Productivity”, “Lean Thinking”, “Continuous Improvement” and
“Waste” – all these terms are synonymous with the Manufacturing Benefits:
Sector.
• Proven productivity
This qualification is designed for learners who are working in a food improvement model
manufacturing environment or a supply chain environment. It offers a
sustainable Continuous Improvement Programme for the workplace. • Phased and structured
Learners will have the opportunity to develop the skills and knowledge approach
required to prove their competence at work.
• Accredited against a
Programme: It explores the concept of continuous national standard
improvement and demonstrates how
eliminating waste, reducing variation and • Deliver improved
preventing defects can dramatically improve workforce capability
business performance. Delivered at your
workplace, the programme sees your • Increases a “can do”
employees implementing improvement and “know how”
projects on your shop floor.
• Sustainable through
Units: Units typically include; complying with champions
statutory regulations & organisational safety
requirements, contributing to effective team
working, applying workplace organisation
techniques, applying continuous improvement
(Kaizen) techniques, creating visual
management systems, applying problem
solving techniques and food manufacturing
excellence knowledge.

requirements)

Target: Anyone involved in food manufacturing /
processing environment


techniques to be agreed plus improvement
projects

programme. Please contact us directly to see
if any of your learners are eligible.



Current Clients


Case Studies


Kirklees College
Business Improvement Techniques Level 2
Lean Office

Kirklees College identified the need to implement a new organisation
structure to improve staff utilisation and their performance against key
Learning & Skills (LSC) metrics in 2010.

They operated two teams responsible for managing their contact with
employers (14-19 and 19+) but given historical, geographical and
physical constraints they occupied different offices and operated
different processes.

The college joined together with Business Impact UK Ltd. Kirklees
College’s need was to enable their staff to gain accreditation in NVQ
in Business Improvement Techniques (BIT) and to test the application
of Lean in a learning and skills environment. Lesley Holdsworth of
Kirklees College said:
They delivered a series of Kaizen workshops (to identify the required
improvements using 5S / 5C process mapping tools) and a review of “Our processes and
their roles, culture and behaviours to generate their improvement procedures needed to
plan.
change. It was great to
The improvements for Kirklees College included: be involved in the
project and to find some
• Improved delivery effectiveness (>40%) from the baseline really good ways of
process measurement doing things better. We
are the people who do
• 10% improvement in staff efficiency
this day to day and we
• Improved performance within the Compliance & Partnerships have made life better for
Team (<5% error rate) ourselves.”
• Higher office space utilisation (2 offices into 1)

• A 15 point improvement in the 5S / 5C score

• Higher staff morale

• Seven employees at Kirklees College gained their NVQ in
BIT in 2010

• Standardised processes and training given to those in newly
defined roles


CASE STUDY 2


CASE STUDY 3


CASE STUDY 4


CASE STUDY 5


Business Impact UK Ltd
Endurance House
Colmet Court
Gateshead
NE11 0EF

Switch: 0191 4971920
Sales: 0800 977 8566

Email: info@businessimpactuk.com
Lean Academy: workshops@businessimpactuk.com
Apprenticeships: apprenticeships@businessimpactuk.com

Web: http://www.businessimpactuk.com

Blog: http://www.businessimpactuk-lean.blogspot.com/
Apprenticeship Blog: http://businessimpactuk-apprenticeship.blogspot.com/

Twitter: http://www.twitter.com/BI_UK
Apprentice Twitter: http://www.twitter.com/BIUKApprentices

Facebook: http://www.facebook.com/BusinessImpactUKLtd
Apprentice Facebook: http://www.facebook.com/pages/BIUK-Apprenticeship-
Vacancies/187693101257419


NVQ Portfolio 2011-12

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NVQ Portfolio 2011-12