2. Crowe Horwath LLP
The Bottom-Line Approach to A key component of Crowe Performance
Improvement team assignments is
Performance Improvement the installation of the Crowe Horwath
Accountability and Management
Performance System (CHAMPS™),
Today’s business executives are searching for more a proprietary balanced scorecard
than just process improvement – they seek profitability methodology that helps support and
maintain the financial improvement year
improvement. Crowe Horwath LLP delivers solutions
after year. Going beyond the traditional
with significant and measurable financial benefit. limitations of the balanced scorecard,
CHAMPS also provides critical account-
The Crowe® Performance Improvement Turning Performance ability and change-management tools,
team helps businesses in a variety of
industries identify the root causes of
Challenges Into enabling clients to not only recognize the
key performance information, but also
poor performance, and then designs and Profitability Improvement identify how to change behaviors
helps implement solutions to streamline Crowe approaches each client situation based on this information.
processes, reduce waste, improve objectively and assertively. Instead of
management effectiveness, enhance redefining your business’s challenges to
match the available tools, we begin by
Why New Technology
revenue, and address additional,
specific concerns. accurately identifying the challenge and Often Fails to Deliver
the financial opportunity it presents before Business technologies have made
Crowe’s team draws on the attempting to define the appropriate tools dramatic advances in recent years,
broadest possible array of solutions and techniques. Crowe brings dedicated so it is no surprise that attempts at
and approaches, and identifies those specialists with proven expertise in appro- performance improvement often begin
specific tools and methods that will priate tools and methodologies such as: with a focus on technology. Eventually,
produce an immediate positive financial however, most businesses discover the
impact. This approach differentiates ■■ Planning and scheduling optimization fundamental flaw in this approach: They
Crowe from niche specialists and ■■ Productivity improvement are automating a defective process.
consulting providers that apply the same ■■ Accountability and performance
standard tools to meet every challenge. management This explains why so many technology-
■■ Inventory and materials management driven improvement efforts deliver only
Beyond making recommendations, mixed results. Typically the best-running
optimization
Crowe employs a hands-on approach divisions, departments, or facilities can
■■ Supply chain optimization
that delivers immediate bottom-line adapt to the new technology relatively
■■ Gross margin and pricing optimization
improvement during the course of smoothly, but those areas that were
the assignment, while also establish- ■■ Capacity management
experiencing the greatest challenges
ing a foundation for long-term, ■■ Cycle and lead-time reduction
soon find themselves struggling even
sustainable growth in the organization’s ■■ Sales and operations planning more. Moreover, as the new technology
overall value. ■■ SG&A optimization automates existing work processes, any
■■ Efficiency improvement deficiencies become even more difficult
■■ Overall equipment effectiveness to correct. Unfortunately, these short-
(OEE) and downtime reduction comings are often not apparent until the
■■ Lean and Six Sigma organization has expended considerable
■■ Total productive maintenance (TPM) effort and incurred significant costs.
■■ Total quality management (TQM)
2
3. Crowe Performance and Profitability
Improvement: Direct, Measurable
Bottom-Line Results
A much more effective approach is to you apply proven and continuing Demonstrated Success
focus first on the process rather than process improvement initiatives in
Crowe’s Performance Improvement
the technology. By identifying process a variety of venues.
team has achieved results in a broad
shortcomings, measuring their financial
In addition, clients frequently comment array of businesses in both product
impact, prioritizing the most critical,
on the Crowe team’s insight and and service sectors:
and then addressing the root causes of
process problems, Crowe’s Performance ability to quickly discern opportuni-
■■ Aerospace
Improvement team helps you fix the ties. This, coupled with the ability to
■■ Automotive and transportation
process before you invest in technology. quickly prioritize needed actions and
■■ Building materials and construction
rally client teams to achieve rapid
Not only is this approach more effective results, produces a unique “bias for ■■ Chemicals
in the long term, it also generates signifi- action” that is the hallmark of a Crowe ■■ Commercial services
cant savings rapidly. In many instances, Performance Improvement initiative. ■■ Consumer durables and nondurables
the improved financial performance ■■ Energy
that results from optimizing business What Makes It Work ■■ Financial services
processes can help fund necessary ■■ Food and beverage
As important as technical and
technology upgrades, which in turn ■■ Healthcare services
industry expertise are, Crowe’s
can greatly multiply the benefits. ■■ Industrial supplies and machinery
Performance Improvement team
adds a third essential component: ■■ Metals and mining
What Sets Us Apart a proven, systematic approach. ■■ Packaging
The Crowe Performance Improvement ■■ Pharmaceuticals and biosciences
team has built a strong track record of ■■ We Find the Right Levers – Crowe’s
■■ Plastics
delivering measurable financial results. analytical approach identifies those
■■ Professional services
Among the key factors that set Crowe areas where performance improvement
■■ Pulp and paper
apart are: will have direct financial impact, so we
can focus our efforts in those areas. ■■ Restaurants
■■ Quality of Our Team – Crowe’s ■■ We Implement What We Recom- ■■ Telecommunications
consulting team members bring years mend – Rather than merely presenting ■■ Textiles
of experience to bear. Inexperienced reports and recommendations, the
staffers are not brought in to train at Crowe team works side-by-side with
the client’s expense. you at every level of your business to
■■ Broad and Deep Expertise Across help get the promised improvement.
a Range of Industries – Our team is ■■ We Stick With You Until the Results
composed of proven performers in a Are Delivered – You and we agree
host of industries, as well as special- upon a specific, guaranteed financial
ized experts in specific management return at the outset of the assignment –
tools and methods. and we stay with you until it’s achieved.
■■ Positive ROI – Above all, our ■■ We Empower You to Make It Last –
approach achieves immediate and We go beyond merely training your
measurable financial improvement, people in tools and techniques,
producing an agreed-upon return and instill an attitude of continuous
on the client’s investment. improvement so that the results are
■■ Long-Term Commitment – Our goal sustained – and form the basis for
is to establish ongoing relationships further improvement.
with successful companies, helping
www.crowehorwath.com 3
