Lesson 8 Basic PNR

AUSTRIAN SERBIAN TOURISM PROGRAMMESAUSTRIAN SERBIAN TOURISM PROGRAMMES
Introduction to
Passenger Name Record

AUSTRIAN SERBIAN TOURISM PROGRAMMES
INTRODUCTION
TO PASSENGER
NAME RECORD
Chapter 5
At the end of this chapter, you will be able to:
 Define a PNR and its mandatory fields
 Sell flight segments from Amadeus Neutral Availability
 Enter name elements
 Enter contact elements
 Enter ticketing arrangement elements
 Save PNR

Information on your AIRLINE TICKET
1 – Passenger’s Name
2 – Route
3 – Ticket Number
4 – Flight Number
5 – Ticket Booking Class
6 – Date of Journey
7 – Local Departure Time
9 – Ticket Reservation Number / Record Locator
10 – Ticket Restrictions/ Endorsements
11 – Fare Basis
12 – Baggage Allowance

PNR mandatory elements
 A Passenger Name Record (PNR) contains details of a passenger’s
reservation and other information related to a passenger’s trip
– A PNR can contain maximum of 999 elements, that can be mandatory or optional
 PNR contain 5 mandatory elements :
1. Name 
• contains first name and surname of the passengers
2. Itinerary 
• contains flight segment, hotel, car, cruise, tour or ground transportation
3. Contact 
• contains contacts of the passengers or travel agency such as phone, email, fax ...
4. Ticketing 
• determines the date when the ticket is going to be issued or applying ticketing
time limit
5. Received from 
• determines who has done the changes in PNR

PNR Creation
 You can enter the elements in any order!
 After you have entered the five mandatory elements then you can use an
End Transaction (ET) entry to file the record in the system.
– ET closes PNR
 When a PNR is successfully filed in the system, it is assigned a 6-character
code called a Record Locator.
– Record locator is used to retrieve a previously created and filed PNR

1. Itinerary element: Segment Sell (SS)
 An itinerary element can be a flight, hotel, car, ferry, cruise ...
element
 Each individual itinerary element is called a segment
 Example:
SS 2 C1
Where:
– SS: Transaction code fo segment sell
– 2: the number of passengers
– C: the class of service
– 1: Line number in Availability Display

Explain
 You want to book for 3 passengers the class M with Jat
Airways. What should be your entry code if available options
are as shown:
SS 3 M 2

Task
 You receive the following client’s requests:
1. „I want to fly on 20th of October to Madrid, from Belgrade,
with Swiss Airlines. Do I have non stop or connecting
flight?“
AN 20OCT BEG MAD/A LX
2. „I’ll choose the flight from 14.40. Please book me the
cheapest class of service.“
SS 1 W 2

2. Name element (NM)
 A passenger name consists of:
1. Familiy name
2. Given name
3. Title (Mr, Mrs, Miss ...)
 The entry order is:
– NM - Transaction code for creating the name element
– The number of passengers with the same family name
– Family name
– / (slash) that separates the name
– Given name
– Title
 For example:
NM 1 ILIC/ZORAN MR

More examples
 Passenger with two surnames:
NM 1 ANDRIC ILIC / ANA MRS
 Passengers with the same family name:
NM 2 ILIC / ZORAN MR / ANA MRS
 Passenger with an infant (0-24 months)
NM 1 TOMIC / IVANA MRS (INF/LEA/10AUG12)
If an infant has different surname:
NM 1 TOMIC / IVANA MRS (INF ANDRIC/LEA/10AUG12)
 Passenger is a child (2-12 years)
NM 1 SIMIC / MAJA (CHD/07DEC05)
 Passenger with the discount for youth (YTH)
NM 1 SIMIC / ALEKSA (YTH)

Tasks
 Mrs Helga Thompson wants to book the flight for her, for son Frank, born
on 9 June 2012, and daughter Angela, born on 17 November 2008.
NM2THOMPSON/HELGA MRS (INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08)
 Mr Milic Jovan wants to book the flight for him and his son Milos, born on 10 July
2009, and his friend Mr Ilic Zoran.
NM 2 MILIC / JOVAN MR / MILOS (CHD/10JUL09) 1 ILIC / ZORAN MR
 Mr Simid Dejan wants to book the flight for him, his wife Ana, and children Jana,
born on 15 August 2012, and Lena, born on 5 August 2009.
NM 3 SIMIC/DEJAN MR/ANA MRS (INF/JANA/15AUG12)/LENA(CHD/05AUG09)

3. Contact element (AP)
 This element enables you to contact passengers if changes occur to their
itinerary, or to advise them of other important information
 This element is mandatory for all passengers entered in name element
 Entry code: AP (Address Passenger)
 Contact elements could be:
– Home phone number: AP 123456-H
– Business phone number: AP 123456-B
– E-mail: APE-anjegus@singidunum.ac.rs
– Address: AP Krunska 19
 If entered only AP then the system automatically creates a contact
element from mini-office profile.

Passenger association with contact element
 Home contact number is associated with the first passenger in
displayed order:
AP 111222-H/P1
 Business phone number is associated with the first and third
passenger:
AP 222333-B/P1,3
 Given phone number is associated with all family members:
AP 333444-H/P1-4

4. Ticketing element (TK)
 The ticketing element is used to indicate the type of ticketing
arrangement, for example when and where the tickets are to be issued.
 The entry code is: TK
 The ticketing indicators that could be used are:
– TL (Ticketing Time Limit) – used to request ticket issuance on a specific date and time,
for example:
TK TL 10DEC (deadline to purchase ticket is 10th of December)
TK TL 10DEC/1800 (deadline to purchase ticket is 10DEC till 18.00)
– XL (Automatic Cancellation of Itinerary) – this identifier enables the itinerary to be
automatically cancelled when the date entered in the TK element is reached, for
example:
TK XL 20DEC (On the entered date, the system will automatically cancel the PNR,
and end transaction at midnight on the date entered)
– OK – the ticket has been issued:
TK OK

Tasks
 The passenger does not buy the ticket immediately, so enter
the time limit for 20 NOV at 1400:
TKTL20NOV/1400
 If the passenger does not buy the ticket till arranged date,
enter cancellation date (21NOV/1200):
TK XL 20NOV / 1200
 The ticket has been issued
TK OK

5. Received From element (RF)
 RF element identifies the person who makes or modifies a
reservation
– It is required when PNR is created or modified
– It is free format text, and you can enter a maximum of 69 characters
– During PNR creation, it is displayed as the second line in the PNR
– After you end the transaction, RF element is transferred to PNR history
(does not appear in the PNR)
RF MRS KOSTIC – Passenger’s name
RF ANA – Agent’s name

End transaction (ET)
 After you have entered all 5 mandatory elements you must
end transaction in order to:
– file the record into the system
– get Amadeus 6-character record locator
 Possible entry codes are:
ET – end transaction, and PNR is closed and record locator displayed
ER – end transaction, and redisplay PNR

PNR retrieval (RT) (p. 67)
 To retrieve and display an active PNR, enter:
– RT XXXXXX – retrieve by PNR record locator
– RT/PERIC – retrieve by passenger family name
– RT/P – retrieve by the first letter of the family name (the list of PNRs
beginning with a specific letter will be displayed)
– RT JU210 – retrieve by the flight number

Ignore transaction (IG)
 You can ignore a PNR at any time during creation or
modification
 The entry code is:
IG (Ignore) – PNR is ignored
IR (Ignore and retrieve) – current updates are ignored and the original PNR is
displayed
 If IG is used when modifying an existing PNR, then the system
ignores only the updates, and returns to PNR’s original form

Canceling PNR elements (XE, XI)
 When you cancel an existing PNR element, the system
automatically transfers the information to PNR history
XE – to cancel any element, for example XE3 cancel passenger name element 3
XI – to cancel the entire itinerary

PNR Modification (p. 73)
 Modifying the PNR elements:
– 5/333444 – change passenger contact at line 5 in the PNR
– XE5,6 – cancel elements 5 and 6
– 8/22NOV – change ticketing date
– 8/OK – change ticketing information (for example, change
TK TL to TK OK)
– 5/P1-3 – add passenger association to an existing element

Exercise
1. Mr Hans Koker makes the following
reservation for him, and his wife Ana:
– Class of service: C
– Via: London (LHR) – Madrid (MAD)
– Departure date: 10 Dec
– Airline: British Airways
– Return for 7 days
 Their phone number at home is 0181 507
6389.
 Deadline for purchasing the ticket is 05
Dec.
 Please end the reservation and read the
PNR record locator.
Result:
NM2KOKER/HANS MR/ANA MRS
AN 10DEC LHRMAD/A BA/ C C
SS2C1
ACR7
SS2C12
AP 0181 507 6389-H/P1,2
TKTL 05DEC
RF ANGELA
ER
IG

Explanation of the system response
 Explanation of the 4th line:
• BA 456: airline and flight number
• C: Class of service
• 10DEC: Departure date
• 2: Day of the week (Tuesday)
• LHRMAD: Departure/Destination airport
• HK2: Status of reservation (Holding
confirmed for two seats) go to p. 44!
• 5: Departing terminal
• 0620: Departure time in local time of
departure city
• 0935: Arrival time in local time or arrival
city
• 767: Equipment code
• E – Eligible for electronic ticketing
• 0 – Number of stop
Explanation:
 RP: responsability
 RF: received from element
 1-6: PNR segment numbers
 SEE RTSVC: retrieve service information
Examples of responses on page 42!

Explanation
 Task: Retrieve your PNR
PNR record locator
Indicates airline locator is available
Initials and duty code of the person who
made the last modification in the PNR
Date and time when
PNR was modified

Exercise
 Book 2 seats for Mr Pera Perid and Mr Jova Jovid for the
following trip:
– Departure date: 17 DEC
– Via Belgrade-Podgorica
– Airline: Jat Airways
– Return for 4 days
 Their office phone number: 222444.
 Issue the ticket.
 Please end the reservation and read the PNR record locator.

Result
NM1 PERIC/PERA MR 1 JOVIC/JOVA MR
AN 17DEC BEG TGD/A JU
SS2M2
ACR4
SS2M3
AP 222444-B/P1,2
TKOK
RF ANGELA
ET

Task 1
 Mrs Helga Thompson wants to book the flight for her, and her
children: Frank (born on 9 June 2012), and Angela (born on 17
November 2008):
– Departure date: 7 November
– From Paris to Hamburg via Frankfurt
– Airline: Lufthansa
– Class: C
– Return date: 21 November
– Home phone number: 161 6365544
– E-mail: helgathompson@gmail.com
– Issue the tickets

Result
NM2 THOMPSON/HELGA MRS(INF/FRANK/09JUN12)/ANGELA(CHD/17NOV08)
AN 07NOV PARHAM/X FRA/A LH/C C
SS2C1
ACR 21NOV
SS2C1
AP 161-6365544-H/P1-2
APE-HELGATHOMPSON@GMAIL.COM
TK OK
RF A
ET

System response
 RT 3AWYLG

Task 2
 Mr Nenad Bojevic makes reservation for him, and his
colleagues:
– Mr Milos Simic
– Miss Zona Kostic
– Mrs Ljubica Stevic
 Reservation details are:
– On 11 Jan they travel from Belgrade to Geneva via Zurich with JAT
Airways and Swiss
– On 15 Jan from Geneva to Rome with Swiss
– On 20 Jan from Rome to Athens with Alitalia
– On 23 Jan from Athens to Belgrade with Olympic Air (OA)
– Business phone number for all passengers are 777333
– The ticket will be issued 6 days before departure

Result
NM1 BOJEVIC/NENAD MR 1 SIMIC/MILOS MR 1 KOSTIC/ZONA MISS 1 STEVIC/LJUBICA MRS
AN 11JANBEGGVA/X ZRH/A JU,LX
SS4M1
AN 15JAN GVAROM/A LX
SS4M1
AN 20JAN ROMATH/A AZ
SS4M1
AN 25JAN ATHBEG/A OA
SS4M1
AP 777333-B/P1-4
TK TL 05JAN
RF A
ET

Task 3
 Miss Green called to make following reservation:
– Mr Thomas Cook, his wife Mrs Fiona, and their sons Robert
(born 22 Decembre 2004), and David (born on 18 July
2012)
– On 10 july Rome-Buenos Aires with Aerolineas Argentinas
(AR)
– On 25 July from Buenos Aires return to Rome
– The home phone number in Rome is 5432200
– Issue the ticket

Entry
NM2 COOK/THOMAS MR/FIONA MRS(INF/DAVID/18AUG12)
NM1 COOK/ROBERT(CHD/05AUG09)
AN 10JUL ROMBUE/A AR
SS3Y1
AN 25JUL BUEROM
SS3Y1
AP 5432200-H/P1-3
TK OK
RF A
ER

System result

Task 4
 Mr. Milic Jovan makes reservation for him and his son Milos (born
on 10 June 2009) and his friends Mr. and Mrs. Andric: Zoran and
Ana, and their son Marko (born on 05 April 2012)
– On 07 Feb from Paris to Hamburg via Frankfurt with Lufthansa, C class
– They return on 21 Feb
– The phone numbers in Paris are:
• 161 6363355 Milic family – at home
• 161 9688444 Andric family – at home
– Issue the ticket

Result
NM2 MILIC/JOVAN MR/MILOS(CHD/10JUN09)
NM3 ANDRIC/ZORAN MR/ANA MRS/MARKO(CHD/05APR12)
AN07FEBPARHAM/X FRA/A LH/C C
SS5C1
ACR21FEB
SS5C1
AP 1616363355-H/P4-5
AP 1619688444-H/P1-3
TK OK
RF A
ER
IG

System response

E-ticket
sample

Lesson 8 Basic PNR

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Lesson 8 Basic PNR