18542444 ticketing-manual-2

TICKETING
_____________________________________________________________________

Amadeus Command

Copyright Amadeus Marketing (UK) Ltd

Note:
Note This Ticketing Manual is designed to be used in conjunction with the
Amadeus Selling Platform (Vista) Command Manual.

Document Release Information
Release number Date updated Updated by Details of update
6.0 March 2006 Rebecca Hampton Document creation
6.1 19 Apr 2006 Rebecca Hampton Shortcut using TTH for reissue of
deleted TST. Exchange of deleted
TST updated to include build line.
6.2 03 July 2006 Jo Keller P32 and P36 E-ticket reval and
reissue – note added that some
airlines will allow reval/ reissue and
ask for MCO to be issued for
rebooking penalty
6.3 25 August 2006 Rebecca Hampton UETTR added, p33 note re
equivalent value on exchanges of
non UK originating tickets, addition of
FO*L14 for exchanges
7.0 12 March 2007 Jo Keller TRDC from TJQ entry with full
sequence number
7.1 22 May 2007 Neil Canning ATB ticket printer maintenance
information added on p61
GGAMAGBSUPPLIES

May 2007 – Version 7.1

Published by:

Training Department
Amadeus Marketing (UK) Ltd
The Web House
106 High Street
Crawley
West Sussex
RH10 1BF

© Copyright Amadeus Marketing (UK) Ltd
All rights reserved

TABLE OF CONTENTS
TICKETED PNRS .................................................................................................. 5
TICKETING ELEMENTS ..................................................................................... 6
VALIDATING CARRIER ...............................................................................6
COMMISSION..............................................................................................6
GENERAL COMMISSION TABLE ...............................................................7
INTERLINE AGREEMENT ...........................................................................7
FORM OF PAYMENT...................................................................................8
CREDIT CARD.............................................................................................8
MANUAL CREDIT CARD APPROVAL.........................................................9
ENDORSEMENTS .....................................................................................10
TOUR CODE..............................................................................................10
MANUAL TICKETS ....................................................................................10
DISPLAY STORED FARE - TST ................................................................11
MULTIPLE TST ..........................................................................................11
TICKETING – FIRST ISSUE .............................................................................. 12
ELECTRONIC TICKETING ........................................................................12
ELECTRONIC TICKET PRINTING ............................................................13
PAPER TICKETING ...................................................................................14
RETRIEVING AN ETICKET RECORD .......................................................15
MANUAL FARE BUILD AND TICKETING ELEMENTS ............................... 17
TST INSERTS ............................................................................................18
LINEAR FARE CALCULATION..................................................................20
PASSENGER FACILITY CHARGES (USA ONLY) ....................................21
STEP BY STEP TICKETING GUIDES .............................................................. 22
MANUAL FARE BUILD ..............................................................................22
NET REMIT TICKETS................................................................................23
IT OR BT TICKETS ....................................................................................26
ISSUE WITH PART PAYMENT BY MCO...................................................28
REPRINTING ETICKET COUPONS ..........................................................31
REVALIDATING AN ETICKET ........................................................................ 32
EXCHANGE/REISSUE OF TICKETS................................................................ 33
EXCHANGE WITH NO ADDITIONAL COLLECTION.................................33
EXCHANGE WITH ADDITIONAL COLLECTION.......................................35
EXCHANGE WITH DELETED TST ............................................................37
EXCHANGE OF NET REMIT .....................................................................40
EXCHANGE OF CONJUNTION.................................................................41
EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING INFANT)
...................................................................................................................42
SECOND EXCHANGE...............................................................................45
PAPER TICKET EXCHANGE ....................................................................47
EXCHANGE WITH PFC .............................................................................48

Training Department
January 2006 3

TST UPDATE ENTRIES...................................................................................... 49
TEMPORARY TICKETING ............................................................................... 50
STOCK CONTROL.............................................................................................. 51
DOCUMENT BANK AND PRINT QUEUE........................................................ 52
TICKET JOURNEY TO PRINTER .................................................................... 53
TICKET DELIVERY MECHANISM.................................................................. 54
VOIDING REPORTED SALES........................................................................... 55
VOIDING AND REPORTS .................................................................................. 57
SUPPLEMENTARY INFORMATION ............................................................... 60
ATB TICKET PRINTER MAIERROR! BOOKMARK NOT
DEFINED.…………………………….61

Training Department
January 2006 4

For Help with Amadeus format entries type: HEETKT, HEREISSUE, HETTP

TICKETED PNRS
All ticketing elements (both mandatory and optional) start with the letter ‘F’
and are displayed in alphabetical order within the PNR. The FA lines contain the
Automated ticket number for each
passenger, confirmation of ticket
TST means Transitional type (ET = electronic ticket, PT =
Stored Ticket (Stored paper ticket), total ticket price,
Fare) exists. You need a date of issue, office ID and IATA
stored fare before issuing
PNR with tickets the ticket
number of issue.
--- TST ---
RP/LON1A0101/LON1A0101 OC/PR 4JAN05/1039Z Y3WQMG
LON1A0101/0000LS/4JAN05
1.SMITH/AMR
2 BA 302 Y 15JUL 5 LHRCDG HK1 4 0620 0825 *1A/E*
3 BA 303 Y 23JUL 6 CDGLHR HK1 2B 0740 0805 *1A/E*
4 AP LON 44 1293 550573 - STRAUSS - A
5 TK OK04JAN/LON1A0101//ETBA
6 FA PAX 125-9600039321/ETBA/GBP0.00/04JAN05/LON1A0101/0091207
4/S2-3
7 FB PAX 0400005849 TTP/ET/XF1 OK ETICKET/S2-3
8 FM PAX *C*0.00/S2-3
9 FO 125-9600039320LON20DEC04/9100000/125-96000393203C12
10 FP NONREF AGT
11 FV BA
The FB element is entered automatically
FM is commission level *C* means when tickets are issued and contains the
System Generated Commission ten digit AIR sequence number.

FP is form of payment as it appears
on ticket

FV is the Validating Carrier

MANDATORY TICKETING ELEMENTS
Before issuing a ticket the normal mandatory elements must be in the PNR
(Name, Itinerary, Phone, Ticket Element, Received From)

Additional mandatory items that are required in a PNR prior to a ticket being
issued are:

1. A stored published or manually created Fare (TST)

2. The validating carrier (usually the 1st international carrier) (FV)

3. A form of payment (FP)

4. The commission percentage or amount (if you need to override the
commission) (FM)
FM)

5. A tour code (for IT, BT, Net remit tickets) (FE)

If issuing electronic tickets the ‘E’ indicator must appear on each of the flight
lines.

Training Department
January 2006 5


TICKETING ELEMENTS
The following elements are applicable for both electronic and paper tickets.

VALIDATING CARRIER
The validating or ticketing carrier must be a carrier that the issuing office is
authorised to ticket, and most often appears in the itinerary (normally as the
first sector).
FVCO Validating carrier CO

FVCO/S2 Validating carrier segment 2 (more than 1 TST
must exist to segment relate)

COMMISSION
If issuing a published IATA fare Amadeus will automatically check the
commission levels from the general commission table at the time of ticketing.

Commission will need to be added manually if the default commission needs
to be overridden, if the airline concerned does not appear in the commission
tables, or if a BT/IT/Net Remit ticket is to be issued.

If the commission level is entered manually, the system will generate a
warning message at the time of ticketing:

MANUAL FM OVERIDES AUTOMATED COMMISSION PROCESSING
If this occurs the TTP (ticket to print) entry must be entered again to override
the warning.

FM9 Commission 9 percent

FM20.00A Commission fixed at a specific amount (eg £20.00)

FM0 No commission

See ‘HE FM’ for further information.

Note: In the PNR you will see FMPAX*P*9/S2/P1
Note
*P* = Commission through manual capping or semi-auto capping
*C* = System generated commission and
C*
*M* = Manual commission
M*

Training Department
January 2006 6


GENERAL COMMISSION TABLE
TABLE
The commission table can be accessed using ‘GGAMAGB’, then selecting
‘GP9’. Please note that Amadeus makes every effort to ensure that the
commission levels listed here are correct, but this information is not
guaranteed, and should be verified with the Airlines.
UK COMMISSION LEVEL EN 4JAN05 1407Z
******* AMADEUS UK DEFAULT COMMISSION LEVELS *******

THESE ARE THE DEFAULT COMMISSION LEVELS FOR THE UK MARKET.
PLEASE NOTE THAT WHILE EVERY EFFORT IS MADE TO KEEP THE INFORMATION IN
THESE PAGES CORRECT, THE DETAILS HERE SHOULD BE TAKEN AS A GUIDE ONLY.

FOR ANY CARRIERS NOT LISTED BELOW, PLEASE REFER TO >MS127.

CARRIER INTERNATIONAL DOMESTIC
__________________________________________________________________________

AA 1% 1%
AB 5% 5%
AC 1% 1% WITH EXCEPTIONS
AF 1% 1%
AI 7% 7%
AM 9% 9%
AR 7% 7%
AS 9% 9%
AT 7% 7%
AV 4% 4%

INTERLINE AGREEMENT
The following agreements that are held by airlines for reporting and ticketing
agreements can be displayed:

Airlines participating in the Bank Settlement Plan (BSP)

General Sales Agent

Interline and Ticketing Agreements (ITA) that exist between airlines

TGGSD-
TGGSD-GB General sales agreement in GB

TGBD-
TGBD-GB Airline participating in BSP in GB

TGAD-
TGAD-VS/AA Display interline and ticketing agreements between
VS and AA

TGAD-
TGAD-VS Display all interline agreements held by VS

(In display ‘P’ = PTA/TOD, ‘T’ = Ticketing, ‘E’ = Eticket)

Training Department
January 2006 7


FORM OF PAYMENT
The most common forms of payment agencies use are:

FPNONREF AGT Form of payment (NONREF must be one word)

FPCASH/T1 TST specific form of payment

FPINFCASH Different form of payment for INFANT

FPCHEQUE/P2 Form of payment for passenger 2 only

CREDIT CARD
Credit card payment approval is automatically processed at the time of
ticketing. The approval code is added to the form of payment after the tickets
are issued.

Not all airlines accept all credit cards, so this should be checked prior to ticket
issue.

The most common Credit Cards are

AX – AMERICAN EXPRESS CA – MASTER CARD
DC – DINERS CARD VI – VISA CARD

Note: You can find all the Credit Cards that are recognised by Amadeus in
Note
HECREDIT.421

To enter credit card and obtain automatic approval use the following entry:

FPCCAX375785834501002/0508 Card number and expiry date

For security purposes, all but the last four digits of the number are concealed
when the number is entered into the PNR.

5 FP CCAXXXXXXXXXXXX1002/0508

Note: If your role requires you to be able to see the credit card number (i.e.
reissues / refunds) you can contact the Amadeus Help Desk to request them
to change it for you.

For additional information see HE FP

Training Department
January 2006 8


MANUAL CREDIT CARD APPROVAL
Alternative to the system obtaining credit card approval, you can manually
obtain approval and append the approval code to the credit card.

The entry must include the amount and the ticketing Airline

To obtain a manual approval code use in the following entry:

DECCAX371431003456784/0601/GBP375/BA

Note: If the transaction is authorised, you will receive an approval code.
Note
i.e. AX115

Once you have obtained an approval code add the FP. Please note that the
approval code used MUST be correct, or ADM’s may be issued.
FPCCAX375785834501002/0601/N115 N followed by approval code
N115

See ‘HE DE’ for further information.
Note: If the authorisation is denied, you might get one of the following
Note
responses: Call to verify/ Call to authorise/ Credit Card limit is exceeded/ Pick
up card

Training Department
January 2006 9


ENDORSEMENTS
Some published fares have endorsements attached automatically. It is
possible to manually add in an endorsement (up to 126 characters)

NON-
FE NON-REFUNDABLE Fare Endorsement free text
FE NONREF/S2,3 (as above) Segments 2 and 3 only
FE NONREF/P1 (as above) Passenger 1 only

See ‘HE FE’ for further information.

TOUR CODE
For any non published fares put a contract or deal code number in the Tour
Code box on the ticket

FTIT6LHR1TOUR Correct format of tour code
FT Tour code transaction type
IT Type – IT or BT
6 Last digit of year tour code became effective
LH Airline code
1 One digit traffic conference area approval code
TOUR Tour identification code, 1-8 letters or numbers

FT*BA5799 Tour Code (* means free text follows)
FTNRBA5799 Fare Tour Code for Net Remit followed by
deal or contract number (e.g. BA5799)
FTINF*BA1234 Infant tour code if different from adult

See ‘HE FT’ for further information.
for

MANUAL TICKETS
If the airlines cannot see the automated ticket number in the booking, you can
place them in manually using the following entries:1 these entries can also be
used if the ticket number is not displaying in a booking following changes to
the itinerary.

125-
FHA 125-1234567890 Automated ticket number
FHM 001-1234567890
001- Manual ticket number
125-
FHE 125-1234567890 Electronic ticket number

See ‘HE FHE’ for further information.

Airlines that do not support automatic ticket number transmission may not
accept ‘FH’ elements. An OSI or SSR should be entered with the ticket
number.

1
See the airline system information page GGPCAxx (where xx is the airline code). Look for
the line: TKT NBR TRANSMISSION: YES
Training Department
January 2006 10


DISPLAY STORED FARE - TST
The TST flag will appear on the front of the PNR after ending a booking with a
stored fare, indicating that a stored fare is present in the PNR.
The stored fare can be retrieved using:
TQT Transitional Quoted Ticket
Response:
TST00001 LON1A0101 LS/04JAN M 1 LD 15JUL05 OD LONLON SI SITI
T-
FXP
1.SMITH/AMR
1 LHR BA 302 Y 15JUL 0620 OK YFLBA 23JUL 23K
2 O CDG BA 303 Y 23JUL 0740 OK YFLBA 23JUL 23K
LHR
FARE R GBP 318.00
TAX01 O GBP 6.40QXAP TAX02 O GBP 5.00GBAD TAX03 O GBP 10.40UBAS
TAX04 O GBP 6.50YQLO TAX05 O GBP 3.20FRSE TAX06 O GBP 6.50YQSO
TAX07 O GBP 5.60FRTI
TOTAL GBP 0.00
LON BA PAR306.66BA LON306.66NUC613.32END ROE0.518483

8.FM *C*0.00
9.FO 125-9600039320LON20DEC04/9100000/125-96000393203C12
10.FP NONREF AGT
11.FV BA

MULTIPLE TST
When more than 1 TST or passenger type exist in the booking, the TQT entry
will produce a list of TST’s. Multiple passenger types can exist on a TST
where the same fare has been paid.
T indicates the TST number

Response after TQT entry: P/S means passenger number in PNR

T P/S NAME TOTAL FOP SEGMENTS
1 .3 SMITH/TOM MSTR GBP 4998.20 4-5
2 .2 I SMITH/POLLY(INF) GBP 757.00 4-5
3 .1 SMITH/JOHN MR GBP 7413.20 4-5
3 .2 SMITH/ANNA MRS GBP 7413.20 4-5 Note how both Mr
and Mrs Smith share
NO DELETED TSTS TST number 3
because they have
paid the same fare
TQT/T1 Display TST number 1

TQT/P3 Display TST by passenger number

Training Department
January 2006 11


TICKETING – FIRST ISSUE

ELECTRONIC TICKETING
Electronic ticketing (eticketing) allows you to send ticketing information directly
to the airlines so that passengers can check in at the airport and board flights
without printed tickets.

The following conditions apply for eticketing:
• The flight segments in the booking must be eligible for eticketing (‘E’
‘E’
should appear at the end of each segment)
• The validating airline must support eticketing in Amadeus Selling Platform
• The validating airline’s record locator must be present for all sectors to be
eticketed.
• Interlining etickets is only permitted if advised by the airline
• In most cases Passive and Ghost segments cannot be eticketed
• Combinations of etickets and paper tickets are not permitted on the same
TST.
• Restrictions may apply for the number of passengers permitted on a
booking for eticketing.
• Some airlines do not support infant eticketing.

FURTHER INFORMATION
GGAMAGB, GP3 Displays general eticketing information
TGETD-
TGETD-GB Displays a list of eticketable carriers
available in the GB market. Please note
that this is regularly updated.
TGAD-
TGAD-BA/AA Check interline agreements between BA
and AA. ‘E’ symbolises eticketing is
permitted.
HE ETKT Eticket specific help pages.
HE ETT BA Airline/UK specific eticketing information.
Select page related to country code in list
(GB) to view details. The display shown
below is a typical example. Further
information exists regarding
exchanges/reissues.
BA E-TICKETING EN 2DEC05 1649Z

BA ELIGIBILITY RULES FOR E-TICKETING IN THE FOLLOWING MARKETS:
AU EG FI GB IE IN JP MD NZ PH SG TH TR TW ZA UG TZ KE CY
OM BH AE BA QA
(Y - SUPPORTED, N - NOT SUPPORTED)

ABP ALLOWED :N FOID MANDATORY :N
INF TICKET ALLOWED :Y MAX NUMBER OF PASSENGERS :99
UMNR TICKET ALLOWED :Y GROUP PNRS ALLOWED :Y
CONJUNCTION TKT ALLOWED :Y MAX NUMBER OF SEGMENTS :16
MULTI TOUR CODES ALLOWED :N OPEN SEGMENTS ALLOWED :Y
FY BULK (US ONLY) ALLOWED :N CONF SEG MANDATORY WITH OPEN :Y
IT/BT FARES ALLOWED :Y WAITLISTED SEGMENTS ALLOWED :Y
NET REMIT ALLOWED :Y CONF SEG MANDATORY WITH W/L :Y
NEGO FARES ALLOWED :Y PASSIVE SEGMENTS ALLOWED :N
COMPANION FARES ALLOWED :N E INDICATOR WITH PNR CLAIM :N

PLEASE REFER TO TGAD-BA PAGE TO SEE CARRIER'S INTERLINE PARTNERS
Training Department
January 2006 12


ELECTRONIC TICKET PRINTING
PRINTING
From 1st February 2006, all ticketing defaults will be set to issue etickets.
Where a PNR is not valid for eticketing, paper tickets will be issued instead.

When an eticket is issued it is created in the airline system (hence no
coupon), the image is projected into Amadeus. An agent coupon and
passenger receipt are produced which print to an itinerary printer. From 1st
February 2006, BSP will not allow these coupons to be printed on an ATB
printer.

Amadeus will end your booking when you use the Ticket Print entry. There
must be a current Received From field at the top of the PNR.

TTP Ticket to Print (issue electronic tickets)
RF ROB;TTP (as above) with new Received From
TTP/RT (as above) retain PNR on screen
TTP/INF Issue INFANT ticket only
TTP/T1
TTP/T1 Issue TST1 only
TTP/S3-
TTP/S3-6 Issue sectors 3-6 only
TTP/ET, TTP/PT Issue eticket or paper ticket
TTP/P3 Issue eticket passenger 3 only

Once all the system checks have been made and the ETKT data record sent
to the airline an OK to ticket response similar to the one below is returned by
the target airline, this is known as a TRACK
OK- ETICKET

The confirmation from the airline then generates the following information in
the PNR:

--- TST ---
RP/LON1A0902/LON1A0902 OC/PR 20DEC05/1347Z ZX7B2X
LON1A0902/0000LS/20DEC05
1.TEST/P MR TK field updated to
2 BA 117 R 20FEB 1 LHRJFK HK1 4 0820 1050 *1A/E* show TKOK,
3 BA 186 R 28FEB 2 EWRLHR HK1 B 0810 1955 *1A/E* issuing date and
4 AP LON 07000 262338 - BEETHOVEN - A carrier
5 TK OK20DEC/LON1A0902//ETBA
6 FA PAX 125-9699001052/ETBA/GBP373.60/20DEC05/LON1A0902/00047
250/S2-3
7 FB PAX 2000008181 TTP/ET OK ETICKET/S2-3
8 FM PAX *C*0/S2-3 FA element, showing ticket number,
9 FP NONREF AGT FB element added with confirming ‘ET’ issued, amount paid to
10 FV BA an AIR sequence airline, date of issue, office ID and
number and confirmation IATA number of issueing office.
of the response to ticket
to print command

Tip! Use TTP/TKT to check the ticket is OK before issuing

Training Department
January 2006 13


PAPER TICKETING
TICKETING
A paper ticket must be issued where the airline or route is not valid for
electronic ticketing.

The mandatory fields for a paper ticket are the same as for an electronic
ticket:
1. A stored published or manually created Fare (TST)

2. The validating carrier (usually the 1st international carrier) (FV)
carrier

3. A form of payment (FP)

4. The commission percentage or amount (if you need to override the
commission) (FM)

5. A tour code (For non Published Tickets) (FT)

When sending the ticket to print, PT or paper ticket must be specified.
TTP/PT Ticket to Print (issue paper tickets)
RF ROB;TTP/PT (as above) with new Received From
TTP/PT/RT (as above) retain PNR on screen
TTP/PT/INF Issue INFANT ticket only
TTP/PT/T1 Issue TST1 only
TTP/PT/S3-
TTP/PT/S3-6 Issue sectors 3-6 only
TTP/ET, TTP/PT Issue eticket or paper ticket
TTP/XF1/PT/RT Issue ticket, specify printer (see stock control
chapter), paper ticket, retain PNR on screen after
issue

If selecting multiple options when sending the ticket to print, the elements
following TTP can be entered in any order.

Training Department
January 2006 14


RETRIEVING AN ETICKET RECORD
ETICKET
FROM A PNR
Details of etickets issued are viewable in the Amadeus PNR but the actual
Electronic Ticket is held by the target airline. This means that the request to
display an individual eticket results in a query, and the communication is with
the airline’s eticket database

TWD Display eticket record if only one FA element exists in the PNR
TWD/L10
TWD/L Display eticket record for a selected passenger associated to the
FA element in the PNR
(The FA element must have the tag ET, EV, EP or ER attached)

TWDRT To redisplay a retrieved eticket record

PNR
WITHOUT DISPLAYING PNR
TWD/VUA/TVL
TWD/V /TVL12APRNYCCHI-SMITH/M
/TVL - By trip and passenger
Information (validating airline, travel date, routing, pax name)
TWD/1 will select from similar names list.

TWD/TKT016-1612345612
TWD/TKT By ticket number
RT*E Redisplay PNR from eticket record.

TICKET STATUS CODES
The eticket records that are held in the owner airline's database are allocated
a status code per flight coupon. Each flight coupon’s status code is displayed
in the eticket record. The codes indicate whether an ETKT can be voided or if
it can be exchanged/reissued, revalidated or refunded. The status code must
be ‘O’ or ‘Open’ to allow any modifications. The coupon status can only be
allow
updated by the airlines.
COUPON STATUS CODE COUPON STATUS CODE2
Airport Control A
Checked in C
Exchanged/Reissued E
Flown/used F
Irregular operations I
Lifted/boarded L
Open for use O
Printed P
Refunded R
Suspended S
Paper ticket T
Void V
Print exchange X

2
Please note that these codes are set according to the appropriate IATA resolutions. Not all
codes are applicable to all airlines, and some cannot be viewed by the agent.

Training Department
January 2006 15


DISPLAY
ETICKET RECORD DISPLAY
EXAMPLE OF AN ETICKET RECORD DISPLAY
ETICKET

OD – Origin and Destination
Header line indicating eticket number, RCI SI – Sale Indicator (no longer mandatory)
confirmation number and Amadeus record locator. FCMI – Fare Calculation Mode
Indicator/Failcode
POI – Place Of Issue
DOI – Date Of Issue
Passenger IOI - IATA Number Of Issuing Office
Name

TKT-1254620080209 RCI- LOC-ZKRJYN
OD-BFSBFS SI-SITI FCMI-0 POI-LON DOI-26OCT00 IOI-91212380
Eticket 1.TEST/PMR ST ST – Eticket Coupon Status
coupon 1 O BFS BA 1417 H 27OCT 1030 OK HXPX C 27OCT27OCT 2PC Header. Below shows
number 2 O LHR BA 1426 H 18NOV 1915 OK HXPX O 18NOV18NOV 2PC eticket coupon status
BFS indicator. See previous
FARE F GBP 76.00 page for a list of codes.
TAX GBP 10.00GB Flight details, booking status
TAX GBP 13.90UB and fare basis
TOTAL GBP 99.90
/FC BFS BA LON38.00BA BFS38.00GBP76.00END Base fare, issue indicator, tax
FP CCCA5301250151588411/0700/A039115 (max 3), total (base fare + tax) or
FREQUENT FLYER BA-12345678 additional collection total (in case
> of exchange
Fare calculation, endorsements,
form of payment

Training Department
January 2006 16


MANUAL FARE BUILD AND TICKETING ELEMENTS
A manual stored ticket is a fare that has been created manually, or an
automatic TST that has been updated manually. A manual TST will be used
only when it is not possible to force a fare into the booking and modify it.
Many of the same entries will be used to update the fare when exchanging
tickets. The pricing indicator ‘M’ indicates that the TST was manually stored
or updated.

Create a blank ticket shell for the fare to be built. Amadeus automatically
creates separate TST’s per passenger type (e.g. adults, children, infants)

TTC Transitional Ticket Create

TTC/P1 (as above) Passenger 1 only

TTC/S3-
TTC/S3-5 (as above) Segments 3 to 5 only

TTC/S3/P1 (as above) Segment and Passenger

Note: The code PAX refers to all adult and child passengers, excluding
Note
infants. The code INF refers to infants only, excluding all other passengers.

TTC/PAX Transitional Ticket Adults and Children only

TTC/INF Transitional Ticket for Infants only

TQT Redisplay the unfinished Manual TST

Important Note: Once you have created the shells, you display them in the
Note
same way you display any stored fare: TQT

Do not type TTC again or you will wipe out the original shell!

Response after TTC – blank ticket shell
TST00001 LON1A0980 RH/04JAN M 1 OD DUBDUB SI
T-
1.TEST/P MR
1 DUB CO 023 Y 20FEB 0900 OK
2 O EWR CO 022 Y 27FEB 2010 OK
DUB

Training Department
January 2006 17


TST INSERTS
Information must be added to the blank ticket shell, including baggage
allowance, validity dates, fare basis. Use TTK commands to add this
information.

TTK/APC
TTK/A Baggage allowance PIECE concept

TTK/A20K
TTK/A Baggage allowance KILO amount

TTK/BS2RT
TTK/B Fare Basis (S2RT)

TTK/V10DEC10DEC
TTK/V Not Valid Before Not Valid After dates

TTK/VXX
TTK/VXX10DEC
VXX Not Valid After date only

TTK/V10DEC
TTK/V Not Valid Before date only

TTK/F100.00/X
TTK/F /X20.00GB
/X Fare is GBP100.00 plus GBP20.00GB tax

TTK/EGBP425.00
TTK/E Equivalent Fare is GBP 425.00

TTK/L3-5
TTK/L Insert a stopover at Line 3 to 5

TTK/L4X
TTK/L X Insert a connection at Line 4

TTK/NF-
TTK/NF-150 Net Remit Net Fare

TTK/NF-
TTK/NF- Remove Net Fare amount

TTK/TGBP25.00
TTK/T . Total amount of GBP25.00

Note: Always input both Fare and Tax amounts at the same time. Amadeus
Note
will automatically calculate the total.

Use the following Fare field codes depending on type of ticket:
F = Published Fare or Net Remit R = Re-issue Published Fare or Net
I = IT Fare Y = ITX re-issue
U = BT Fare W= BT Re-issue
E = Equivalent Fare

codes:
Tax field codes X = new tax O = old tax (re-issue)

Training Department
January 2006 18


LINE ENTITLEMENTS
Because the fare basis, validity dates and baggage allowance may differ for
each segment you can insert line numbers (lines relate to the line numbers in
the TST)

TTK/L1/A23K
TTK/L1/A K Baggage for Line 1 only is 23 kilos

TTK/L /V
TTK/L2/V
/V10JUN/A
/APC
/A Line 2 not valid before 10 June, Line 2
baggage allowance PIECE system

TTK/A30K
TTK/A Baggage allowance for all sectors is 30 kilos

MULTIPLE ELEMENTS
When building or modifying a TST, more than one element can be added at a
time, using the / (oblique) to separate eg.

TTK/BBIT/C
TTK/B /CLON SA JNB SA LON END/I
/C /IGBP100.00/X
/I /X20.00GB/L / 23K/
/X /L1/
/L
V15NOV15NOV/L /A /V
/L2/A /V22NOV22NOV
/L /APC/V

Note: It does not matter in which order you enter the elements, but you must
Note
add the common elements first. This means that line entitlement indicators
(e.g. L1) must go after the common elements such as Baggage Allowance.

Amadeus assumes everything after the line indicator (e.g. L1) relates to that
line until the next line is specified (e.g. L2)

DIFFERENT TSTS
Where more than 1 TST exists specify the TST number to modify

TTK/T1/B
TTK/T /BY2
/B Modify TST number 1 fare basis Y2

TTK/T1,2/A K
TTK/T /A23K
/A Modify TST 1 and 2 with baggage

Training Department
January 2006 19


LINEAR FARE CALCULATION
TTK/CLON IB MAD... Linear Fare Calculation must include END
TTK/CBUILD Amadeus automatically types routing
information and you overtype the figures

Response after TTK/CBUILD
TST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTO
FXP
1.ANDREWS/BMR
1 DUB AA 7979 Y 24APR 1100 OK Y PC
2 O BOS AA 7978 Y 01MAY 1900 OK Y PC
DUB

DUB AA BOS AA DUB 000.00NUC 000.00 END ROE1.000000

Amadeus can also add the amounts for you in the fare calculation line:

TTK/L1-2/Z
TTK/L /Z100.00
/Z GBP amount per sector

Response:
TST00001 LON1A0980 SG/01DEC M 1 OD DUBDUB SI SOTO
FXP
1.ANDREWS/BMR
1 DUB AA 7979 Y 24APR 1100 OK Y PC
2 O BOS AA 7978 Y 01MAY 1900 OK Y PC
DUB

DUB AA BOS100.00 AA DUB100.00GBP200.00END

TTK/L1-2/Z
TTK/L /Z100.00ROE
/Z ROE0.615424
ROE NUC amount per sector with
ROE

TTK/L1-2/Z
TTK/L /Z100.00USD
/Z USD amount per sector
TST00003 LON1A0101 MK/05JAN I 0 LD 15MAR05 OD LONLON SI SITI
T-
FXP
1.SMITH/JOHN MR 2.SMITH/ANNA MRS
1 LHR BA 247 F 15MAR 2110 OK F2BA PC
2 O GIG BA 246 F 26MAR 1440 OK F2BA PC
LHR
FARE F GBP 7319.00
TAX01 X GBP 40.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO
TAX04 X GBP 12.50YQDP TAX05 X GBP 18.80BREB
TOTAL GBP 7413.20
LON BA RIO7058.09BA LON7058.09NUC14116.18END ROE0.518483

9.FE *M*VALID ONLY ON BA SERVICES
10.FM *M*9
11.FP CASH
12.FV BA

Elements 9-12 are the mandatory and
optional ticket elements automatically
displayed from the PNR

Training Department
January 2006 20


PASSENGER FACILITY CHARGES (USA ONLY)
The passenger facility charge (PFC) is a fee that is charged in the USA only.
The charge must show as a tax (tax code XF), and should also be added to
the fare calculation line.

FQZ PFC EWR Check the PFC value by city code. Displays
In USD’s

TTK/ZXF EWR3 Add the PFC to the fare calculation line in
USD.
TTK/C+XF EWR3 Alternative if above entry fails.

TTK/X 1.70 XF If the PFC is not included in the tax
breakdown this should be added in local
USD/GBP)
currency (to convert - FQC 3 USD/GBP

Training Department
January 2006 21


STEP BY STEP TICKETING GUIDES

MANUAL FARE BUILD
Step 1
TTC Transitional Ticket Create
TTC/P1 Transitional Ticket Create, Passenger 1
only

Step 2
Insert mandatory and optional ticketing elements
FVCO
FV Validating carrier
FPNONREF AGT
FP Form of payment (normal)
FEVALID ONLY AS SHOWN
FE Endorsements (free text)

TTK/BY2BA
TTK/B Insert fare basis
TTK/L1/VXX12JUN
TTK/L1/V Insert not valid before and after dates
TTK/A20K
TTK/A Insert baggage allowance as weight
OR TTK/APC
TTK/A Insert baggage allowance as piece system

Step 3
Insert base fare and tax. Total will calculate automatically.
TTK/FGBP250/X
TTK/F /X7.10UP/X
/X /X0.90UQ/X
/X /X2.40BC/X
/X /X2.90YC
/X
Insert base fare and tax

Step 4
Add the linear fare calculation
TTK/CBUILD Insert blank calculation line – figures must
still be calculated
FQC250GBP/NUC
FQC /NUC Convert base fare to NUC’s (neutral unit of
currency). Also displays rate of exchange
TTK/L1-2/Z
TTK/L /Z/Z218ROE
ROE0.574888
ROE Insert NUC amount per sector and
rate of exchange

Alternatively if preferred the calculation line can be added manually
TTK/C LON CO NYC218.00 CO LON218.00NUC NUC436.00END ROE
NUC END ROE0.574888

Step 5
Issue ticket(s)
TTP Normal entry to issue electronic ticket
TTP/PT Issue paper ticket

Training Department
January 2006 22


NET REMIT TICKETS
Net Remit Ticketing displays a published fare on the ticket, although the
passenger may have paid a significantly cheaper fare.

If the airline allows you to force a published fare regardless of the class
booked, follow the next steps. If the airline does not allow a fare to be forced
a manual TST must be built, SEE MANUAL FARE BUILDSTEP BY STEP,
PAGE 22.

After making the reservation in the class advised by the airline:

Step 1
Can the fare be found in the FQD (Fare Quote Display list)?

FQDLONSIN/21NOV/A
FQD / /ASQ
/A Fares LON to SINGAPORE ON SQ
FQDLONSIN/21JAN/ASQ/CY
AF AY BA BI CX DE EK GF JL TAX MAY APPLY
KE KL KU LH LX MH MS OS QF
QR SK SV TG TK UL UN VS /YY* The airline said use the Y2 fare.
AK C6 C9 DY D2 E6 FL FP FR This fare is found in the Fare
F9 GI GX G3 G5 IT JD LL LQ Quote Display
OV QH RY R3 R8 SB SP UK UR
U2 VB VK WW W7 XF X5 YC 4U
6Q 7A 9B 9G 9Q
ROE 0.518483 NEAREST 1.00 GBP
21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542
LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R
01 Y2 632 1264 Y - A01NOV - + - - - M
02 YHAP 541 Y 50 S01DEC31JAN + + - - M
A01FEB -
03 YHPXSQ 944 Y 50 S01DEC 31JAN +7 7+ 3M M

⇒ If the fare can be found in the FQD – Go to Step 2

⇒ If the fare does not exist in the FQD you must force in an alternative
fare and update that fare value and fare basis OR Manually Build the
Net Remit. See previous section, ‘Manual Fare Build’.

Training Department
January 2006 23


Step 2
Force the fare into the PNR for ticketing3

FXP/L-
FXP/L-Y2 All sectors show this fare basis/conditions

FXP/S2,3/L-
FXP/S /L-Y2
/L Only segments 2 and 3 apply to this fare

FXP/L2-
FXP/L2-YHAP/L3-YKAP
/L3-
/L3 (as above) different fare basis

Response after FXP/L-Y2

FXP/L-Y2

01 SMITH/JAMES*

------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
LON
SFO BA 0285 F F 15MAR 1030 Y2 PC
LON BA 0286 F F 25MAR 1930 Y2 PC

GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC

GBP 20.00GB
NET REMIT
2237.28END ROE0.518483SITI
XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP
GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY
GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50
GBP 1242.40
TKT BY FARE BASIS *3*
>
PAGE 2/ 2

Step 3
Add the net fare to the TST

TTK/NF-350.00
TTK/NF- Insert net fare amount. This will show below
total cost on TST.
Step 4
Add Mandatory Ticket Elements
FTNR BA1234 Insert the deal or contract number

FPNR+NONREF AGT/GBP
FPNR+ /GBP550.00
/GBP
Special Form of Payment for Net Remit
only. There must be one FP per TST.
(This is the selling fare including tax)

FE VALID BA ONLY Add endorsement if required by contract

FM0
FM Add commission as zero (always zero for
net remit ticketing)

3
Not all airlines allow you to force fares.
Training Department
January 2006 24


Step 5
Issue the ticket(s)
TTP Normal ticket entry to issue electronic tickets

TST00001 LON1A0980 SG/20OCT M 1 OD LONLON SI SITI

1.SMITH/AMR
1 LHR VS 045 Y 15MAR 0930 OK Y2 PC
2 O JFK VS 010 Y 22MAR 2310 OK Y2 PC
LHR
FARE F GBP 806.00
TAX01 X GBP 20.00GBAD TAX02 X GBP 9.30UBAS TAX03 X GBP 2.50YQVO
TAX04 X GBP 3.00YCAE TAX05 X GBP 8.00USAP TAX06 X GBP 8.00USAS
TAX07 X GBP 1.90XACO TAX08 X GBP 4.20XYCR TAX09 X GBP 2.50YQDP
TAX10 X GBP 1.50AYSE TAX11 X GBP 1.80XF
TOTAL GBP 868.70
NETFARE GBP 350.00
LON VS NYC639.30VS LON639.30NUC1278.60END ROE0.630369 XF JFK3

6.FE *M*NON END NON REF VALID VS ONLY
7.FM *M*0
8.FP NR+NONREF AGT/GBP412.70 Net fare amount -
9.FT NRVS12345 TTK/NF-350.00
10.FV VS

Training Department
January 2006 25


IT OR BT TICKETS
Special contract fares do not show an amount on the actual ticket. IT or
Inclusive Tour fares are normally sold in conjunction with other products, eg
cars or hotels. BT or Bulk Tour fares are normally sold seat only.

Because a non published fare basis is used, you can either build a manual
fare, or force in a fare basis from the FQD and modify the required elements.

Step1
Choose a fare from the correct cabin e.g. Y for economy from the FQD (Fare
Quote Display list).

FQDLONSIN/21NOV/ASQ Fares LON to SINGAPORE ON SQ
FXA Display list of fares valid for selected
flights/routing

FQDLONSIN/21JAN/ASQ/CY
AF AY BA BI CX DE EK GF JL TAX MAY APPLY
KE KL KU LH LX MH MS OS QF
QR SK SV TG TK UL UN VS /YY*
AK C6 C9 DY D2 E6 FL FP FR
F9 GI GX G3 G5 IT JD LL LQ Select a fare in the correct cabin (so
OV QH RY R3 R8 SB SP UK UR that the correct tax will be imported) to
U2 VB VK WW W7 XF X5 YC 4U force in to the booking.
6Q 7A 9B 9G 9Q
ROE 0.518483 NEAREST 1.00 GBP
21JAN05**21JAN05/SQ LONSIN/NSP;EH/TPM 6748/MPM 8542
LN FARE BASIS OW GBP RT B PEN DATES/DAYS AP MIN MAX R
01 Y2 632 1264 Y - A01NOV - + - - - M
02 YHAP 541 Y 50 S01DEC31JAN + + - - M
A01FEB -
03 YHPXSQ 944 Y 50 S01DEC31JAN + 7 7+ 3M M

Step 2
Force the fare into the PNR for ticketing4

FXP/L-
FXP/L-Y2 All sectors show this fare basis

FXP/S2,3/L-
FXP/S2,3/L-Y2 Only segments 2 and 3 apply to this fare

Response after FXP/L-Y2
FXP/L-Y2

01 SMITH/JAMES*

------------------------------------------------------------
AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG
LON
SFO BA 0285 F F 15MAR 1030 Y2 PC
LON BA 0286 F F 25MAR 1930 Y2 PC

GBP 1160.00 15MAR05LON BA SFO1118.64BA LON1118.64NUC
2237.28END ROE0.518483SITI
GBP 20.00GB XT GBP 12.50YQ GBP 2.60YC GBP 7.30US GBP
GBP 10.40UB 7.30US GBP 2.60XA GBP 3.60XY GBP 1.30AY Ticket by fare basis code 3
GBP 52.00XT GBP 12.50YQ GBP 2.30XF SFO4.50
means the fare has been forced
GBP 1242.40
TKT BY FARE BASIS *3* in to the PNR
>
4
Not all airlines allow you to force fares.
Training Department
January 2006 26


Step 3
Complete the mandatory (and optional) ticket elements

TTK/BITX
TTK/B Update to show correct fare basis
TTK/I GBP100.00 Add I for IT or U for BT and the fare
TTK/L1/V
/V15SEP15SEP
TTK/L /V Add validity dates
TTK/CBUILD Build basic fare calculation (IT/BT
not essential to show detailed
calculation)
FM0
FM Commission Percentage (always 0
for IT/BT))
FPNONREF AGT
FP Form of Payment (normal)
FEVALID ONLY AS SHOWN
FE Endorsements (free text)
FT*TOUR CODE
FT* Deal or contract (* means free text)
FTIT1LH2TOUR
FT Correct format of a Tour Code
(detailed below)

Correct Tour Code Format
FT Tour code transaction type
IT Type – IT or BT
6 Last digit of year in which tour code became effective
LH Airline code
1 One digit traffic conference area approval code
TOUR Tour identification code, 1-8 letters or numbers

Example of completed TST for ITX Fare

TST00001 LON1A0101 MK/06JAN M 9 OD LONLON SI SITI
T-
FXP/L-Y2
1.SMITH/JAMES MR
1 LHR BA 285 F 15MAR 1030 OK Y2 PC
2 O SFO BA 286 F 25MAR 1930 OK Y2 PC
LHR
FARE I GBP 500.00
TAX01 X GBP 20.00GBAD TAX02 X GBP 10.40UBAS TAX03 X GBP 12.50YQLO
TAX04 X GBP 2.60YCAE TAX05 X GBP 7.30USAP TAX06 X GBP 7.30USAS
TAX07 X GBP 2.60XACO TAX08 X GBP 3.60XYCR TAX09 X GBP 1.30AYSE
TAX10 X GBP 12.50YQSO TAX11 X GBP 2.30XF
TOTAL GBP 582.40
LON BA SFO1118.64BA LON1118.64NUC2237.28END ROE0.518483 XF Note the Special Fare code:
SFO4.5
I for IT tickets
U for BT tickets

This prevents the fare being
shown on the ticket

Step 4
Issue Ticket(s)
TTP Normal Ticket entry to issue electronic ticket

Training Department
January 2006 27


ISSUE WITH PART PAYMENT BY MCO
PAYMENT
If an MCO has been issued by and airline as a credit towards future travel and
is being redeemed against a new booking, the transaction is treated as an
exchange and the following steps should be followed:

Step 1:

The fare should be stored and if necessary manipulated following the steps
outlined in the first issue section of the manual.

Step 2:

Insert the validating carrier and not valid after dates.

FV BA Insert validating carrier
TTK/L1/VXX
/VXX20MAY
TTK/L /VXX Insert ‘not valid after’ date

Step 3:

TTK/EXCH Process the exchange

Step 4:

Insert total amount to be collected. This figure is the value of the new ticket
price less the value of the MCO.

TTK/TGBP450.00
TTK/T Insert total amount to be paid

Step 5:

Insert the FO element (original form of issue) as the MCO number and issuing
details

FO125-
FO125-1234567890 LON 01DEC05/91812345

FO 125-9699001071 Original MCO number
LON Place of issue
01DEC05/ Date of issue
91247250 Issuing IATA number

Training Department
January 2006 28


Step 6:

Insert the FP element (form of payment) showing the original form of payment
that was used for the original MCO and the new form of payment for the
difference.

FPO/CASH+/NONREF AGT/GBP900

FPO Form of payment Original or Old
/CASH Insert original form of payment from issue of MCO
+/NONREF AGT New form of payment
/GBP900 Amount of additional collection less value of MCO

Step 7:

TTP Issue electronic tickets
TTP/PT Issue paper tickets

Training Department
January 2006 29


VOIDING AN ETICKET
Tickets can only be voided on the day of issue BEFORE midnight. Several
restrictions apply when voiding an eticket, these are:

• Tickets that have been exchanged CANNOT be voided but must be
refunded or reissued again

• Tickets must be voided through the airline’s eticket record

• Once a ticket is voided the process CANNOT be reversed or altered in any
way. Tickets must be issued again

• The coupon status MUST be ‘O’ for Open in the eticket record

Step 1
TWD Display the eticket record
TWD/L10
TWD/L Display etcket record by FA line

If the ticket is not displayed the following error message will show.

NO ET RECORD IN AAA

Step 2
TWX Void tickets

This entry will void all coupons with the status ‘O’
coupons
This entry will void the eticket in the airline database and in the BSP report. A
SAC or settlement authorisation code will be generated.

OK ETKT RECORD UPDATED SAC- 125P2HGPIRGM6
SALE IS CANCELLED IN REPORTING SYSTEM

The FA element is moved to history upon receipt of confirmation from the
airline that the ETKT coupons within the ETKT record have been voided.

A new FA element is created with the EV code replacing the ET entry.

6 FA PAX 125-9699001054/EVBA/21DEC05/LON1A0902/00047250/S2-3

The coupon status in the eticket record is updated to “V”
V

Training Department
January 2006 30


ERROR
ERROR RESPONSES
If the flight coupons have been exchanged or not open for travel the following
message will appear

DOCUMENT NOT AVAILABLE FOR VOID REQUEST

If the link to the target airline is down the following text is displayed, and the
request to void the tickets must be resent.

XX LINK DOWN NO VOID REQUEST SENT

PLEASE NOTE THAT VOIDING OF PAPER TICKETS IS COVERED ON
PAGE 53 voiding reported sales
53,

REPRINTING ETICKET COUPONS
If there is a problem with the printer or the paper documents that are normally
printed are lost, it is possible to reprint all or some of these coupons again

This can be done within 7 days of the original ticket request, including the day
that the document was issued.

TTR/L10/C-
TTR/L /C-IFX
/C TTR is the transaction code
L10 is the line number of the FB element in the
PNR
C-IFX Selects the coupons to be reprinted
I = Agent Coupon
F = Credit Card Charge Form
C = Audit Coupon

Training Department
January 2006 31


REVALIDATING AN ETICKET
Revalidation of an eticket is applicable only for change of flight number, dates
or time of flights. If there is a change of routing and/or booking class, an
exchange must be performed regardless of whether an additional collection is
required. Please note that revalidation is only permitted where no additional
collection is required*.
The eticket is not updated automatically with any changes in the passenger’s
itinerary. The changes must be manually amended and the etickets must be
revalidated to reflect the new changes
A record of the revalidation is made in the eticket Display History

STEPS TO REVALIDATE AN ETICKET
Step 1
TWD/L10
TWD/L Display eticket record by FA line

Step 2
TTP/ETRV/L9/S /E
TTP/ETRV/L /S4/E
/S /E2 L9 THE FA LINE NUMBER
S4 Number of changed segment in PNR
E2 Eticket coupon number

TTP/ETRV/L7/S /E
TTP/ETRV/L /S2-4/E
/S /E1-3 As above, more than one coupon

The FA element is amended to reflect any changes in the segments altered. In
the event that all segments of the original itinerary were cancelled and
rebooked, so that the original FA element no longer exists on the face of the
PNR, then a FH element containing the ticket number of the existing ETKT
has to be added to the existing or new PNR. This has to be segment and
passenger associated to the applicable new segments and passenger.

125-
FHE 125-0123456789 Manually add electronic ticket number.
Ticket number can be found in the booking
history.

Note: A new Electronic Ticketing Passenger itinerary receipt is not produced
on revalidation. If the passenger requires a record of the new flight details, a
normal host itinerary has to be printed

*NB – Some airlines will permit a revalidation if there is no change to the route, but a
change fee applies to the fare. In this case, the change fee needs to be collected by
Automated MCO. Please check with the individual airline and see Amadeus
Automated MCO Manual for steps to issue an Automated MCO for a rebooking fee.

ETICKET HISTORY
Eticket history lists each sector of the e-ticket record, and all updates that
have been made to that sector.
TWD Display e-ticket record
TWH Display history of e-ticket record
Training Department
January 2006 32


EXCHANGE/REISSUE OF TICKETS
If there are any changes on a booking other than date, flight number or times,
or in there is an additional collection to be paid for the change then a ticket
must be reissued.

The eticket record MUST always be displayed prior to any action being
taken on a booking.
Please note that it is not possible to make a name change on an eticketed
booking. If a name change is required the original eticket should cancelled
and submitted for a refund as per airline conditions, and a new ticket issued
with the correct name.

Please also note that if an exchange is processed on a ticket with an
equivalent value, the equivalent amount in GBP should always be added back
in, otherwise it will not be possible to correctly process a refund
(TTK/EUSD500.00)
TTK/EUSD500.00).
TTK/EUSD500.00)

ADDITIONAL
EXCHANGE WITH NO ADDITIONAL COLLECTION
Normally in the case of a minor change ie date, flight number, flight times an
eticket will be revalidated, however if there is a change to routing or another
major change then the ticket should be reissued.

Step 1
Make necessary itinerary changes. This is based on at least 1 original sector
of the itinerary remaining live so that the original TST is not deleted.

Step 2
TWD/L10 Display eticket record by FA line no

Check that the status of each sector on the eticket record is ‘O’.

Step 3
TTU/S2-3
TTU/S Update all itinerary segments in the TST

Training Department
January 2006 33


Step 4
TTK/EXCH Process the exchange. See below for the changes
that will be made to the TST:
Change flag – must be Fare field identifier will change
removed prior to ticket from F to R indicating Reissue.
reissue – TTF/T1 Please see below for other
change identifiers
TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI
T-
FXP
1.TEST/R MRS Tax code X will be
1 LHR BA 009 Y 10FEB 2125 OK changed to O,
2 O BKK BA 010 Y 10MAR 2355 OK YLRT 23K indicating Old tax
LHR
FARE R GBP 848.00
TX001 O GBP 65.00YQAC TX002 O GBP 20.00GBAD TX003 O GBP 11.90UBAS
TOTAL GBP 0.00
LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909 The total amount will disappear
and revert to 0.00, indicating no
8.FE VLD QF/BA/AO ONLY amount to be paid.
Form of payment will automatically
9.FM *C*0 change and add O/ (FP O/) at the
10.FP O/NONREF AGT beginning, this indicates the old or
11.FV BA
original form of payment.

Step 5
TTK/L1/BSIT/V10FEB10FEB/A23K Fare basis, not valid after date and
baggage allowance must be inserted
to updated segments in the TST.

TTK/L2/VXX10JUN
TTK/L2/VXX10JUN Minimum of not valid after date must
be added to unchanged segments.

Step 6
Add original ticket number and additional ticketing information to show as FO
or original form of issue.

FO*L14
FO*L Capture FO entry from FA line automatically
(Please note that the entry returned must be
copied and pasted to insert the FO line).

OR 125-
FO 125-9699001071 E1 LON 01DEC05/91247250

FO 125-9699001071 Original ticket number
E1 1st open coupon on eticket record
LON Place of issue
01DEC05/ Date of issue

See HE ETO for further FO format information

Step 7
TTF/T1 Remove change flag (specify TST number)

Step 8
TWD If eticket, display eticket record
TTP Issue eticket
Training Department
January 2006 34


CODES
TST FARE CHANGE CODES
When TTK/EXCH is entered, the fare and tax codes are automatically updated
as follows:

Fare Codes
Published fare IT fare BT fare
Base fare code F I U
Reissued fare code R Y W

Tax Codes
New Tax X
Original Tax O

ADDITIONAL
EXCHANGE WITH ADDITIONAL COLLECTION
Tickets may be reissued with an additional collection if changes have been
made and amendment fees charged, or a ticket upgraded, additional tax to
pay, or a change of routing involves a higher price.

Step 1

Step 2
TWD Display the eticket record (not applicable for paper
tickets)
TWD/L10
TWD/L Display eticket record by FA line no


Step 3
TTU/S2-3
TTU/S Update TST with all itinerary segments in the TST

Step 4
TTK/EXCH Process the exchange.

Step 5
TTK/L1/BY2/V10FEB10FEB/A
TTK/L1/B V /A23K
/A Fare basis, not valid after date
and baggage allowance must be inserted to
updated segments in the TST.

TTK/L2/VXX10JUN Minimum of not valid after date must be added to
all segments.

Step 6
TTK/TGBP50
TTK/T Add total additional collection amount

Training Department
January 2006 35


Step 7
After the exchange the form of payment (FP) element will have changed
automatically to ‘FPO’. This must be deleted, and a new FP element added to
display the original and new form of payment. The additional collection
amount must also be added to the end of the entry.

FPO/NONREF AGT+/
FPO/ +/NONREF AGT/GBP
+/ /GBP50
/GBP

/NONREF AGT Insert original form of payment details
/GBP50 Amount of additional collection

Step 8

FO*L14

OR 125-
FO 125-9699001071 E1 LON 01DEC05/00047250

E1 1st open coupon on eticket record (not
applicable if paper ticket)
LON 01DEC05 Place and date of issue


Step 9

Step 10
TTP Issue eticket

*NB – Some airlines will permit a reissue if there is a route and/or fare
difference, but a rebooking fee also applies to the fare. In this case, the
rebooking fee needs to be collected by Automated MCO. Please check with
the individual airline and see Amadeus Automated MCO Manual for steps to
issue an Automated MCO for a rebooking fee.

Training Department
January 2006 36


EXCHANGE WITH DELETED TST
DELETED
When the original TST is no longer present in the itinerary it will be necessary
to rebuild the fare. This may happen if the TST is deleted in error, or if there
is an amendment to all sectors of the itinerary.

The fare can either be built using the TTC entry, or a fare can be forced and
modified using FXP. The entire TST can then be amended in reissue mode.

Step 1
TWD Display the eticket record (not applicable for paper
tickets)
TWD/L10 Display eticket record by FA line no.


Step 2
Make necessary updates to the itinerary and check the change
conditions/penalties.

The original fare information can be found in the TST history.
TQT Display all stored fares (includes list of historical)
TTH/T1A Display specific historical fare.

Step 3, Option1
FQDLONPAR/ABA/20JUN View fare quote display, select fare.

FXP/L-
FXP/L-Y2BA Force fare into booking


***Skip to stage 7 if fare inserted using above method***

Step 3, Option 2
TTC Initiate manual fare build

Build the fare manually, as per a manual fare build (inserting fare basis,
validity dates, baggage allowance, base fare, tax, fare calc etc). Please see
the end of this section for tips on how to rebuild the fare using the TST history.

The fare can either be rebuilt using the reissue codes (see below), or it can be
built as a normal manual fare build, and then the exchange processed
(TTK/EXCH ***Skip to stage 6/7 if this method is used***
TTK/EXCH)
TTK/EXCH

Training Department
January 2006 37


Step 4
Taxes that are already paid should be updated to show as original. If the
exchange is processed in a normal reissue this will happen automatically. If it
is being done manually, the original paid taxes should be re entered added as
‘O’ or original taxes.

TTK/O15GB/O35YQ/O9.30UB etc - Insert original taxes

The original taxes that still display as ‘X’ to signify unpaid should be removed

TTK/X Delete all ‘new’ taxes
TTK/X2 Delete a specific tax

Step 5
TTK/CBUILD Insert fare calculation line (blank)
TTK/CLON BA JNB863…… Insert fare calculation line (see page 20 for
further information)

Step 6
TTK/L1/BY2BA/V
TTK/L1/B /V20FEB20MAR/A23K
/V /A23K Update fare basis, NVB, NVA
baggage allowance for all segments in the TST.

TTK/L2/VXX10JUN Minimum of not valid after date must be added to
all segments.

Step 7
TTK/TGBP50
TTK/T Update the total additional collection amount.

Step 8
After the exchange the form of payment (FP) element will have changed
automatically to ‘FPO’. This must be deleted, and a new FP element added to
display the original and new form of payment. The additional collection
amount must also be added to the end of the entry.

FPO/NONREF AGT+/
+/ /GBP50
/GBP

/NONREF AGT Insert original form of payment details
/GBP50 Amount of additional collection

Training Department
January 2006 38


Step 9

FO*L14

OR 125-
FO 125-9699001071 E1 LON 01DEC05/00047250



Step 10

Step 11
TTP Issue eticket

Note: When the TST has been deleted, the information from the original issue
can be retrieved from the TST history (please ensure that you retrieve the
correct historical display, eg TTH/T1A The relevant section of the history
TTH/T1A).
will display as follows:

XF/Y GBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP11.90UBAS/
OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.00

This can be copied and pasted into the new fare build, closing the gap
between Y and GBP508.00.

For example TTK/YGBP508.00/OGBP82.00YQAC/OGBP20.00GBAD/OGBP
TTK/
11.90UBAS/OGBP7.40RSAE/OGBP2.00QVDP/OGBP8.60DYAE/TGBP75.0
0

The same principle can be followed to insert the fare calculation line.

The exchange (TTK/EXCH fare basis, validity dates and baggage allowance
TTK/EXCH),
TTK/EXCH
should be processed as for a normal reissue, and the above steps followed
from step 8.

Training Department
January 2006 39


EXCHANGE OF NET REMIT
REMIT
Reissue of a net remit follows the same basic principle as standard reissues
with and without additional collections, however there are a few differences as
follows

Steps 1-5/6 as per EXCHANGE WITH NO ADDITIONAL COLLECTION,
1- COLLECTION,
EXCHANGE WITH ADDITIONAL COLLECTION with/without additional
collection, see pages 31/33

Step 7 – Remove the net fare amount
TTK/NF

Step 8 – Following the exchange the FP line will change to FPO. Again this
should be deleted. There must be one FPO line per passenger. The format
for inserting the reissue form of payment is as follows:
FPO/NR+NONREF AGT/NR+
FPO/NR+ /NR+NONREF AGT/100
/NR+ /

Step 9 - Add original ticket number and additional ticketing information to
show as FO or original form of issue.

FO*L14

OR 125-
FO 125-9699001071 E1 LON 01DEC05/00047250


Step 10

Step 11
TTP Add received from and Issue ticket

Training Department
January 2006 40


EXCHANGE OF CONJUNTION
CONJUNTION
A conjunction ticket will be issued when there are more than 4 flown and
surface sectors in a booking. This means that per 4 sectors a separate ticket
number will be generated. The initial steps to follow are those that have been
outlined in the previous sections.

Steps 1-5/7 as per EXCHANGE WITH NO ADDITIONAL COLLECTION,
1- COLLECTION,
EXCHANGE WITH ADDITIONAL COLLECTION with/without additional
collection, see pages 31/33

FO element
The FO element must display all ticket number that are issued for the
conjunction, as follows:

FO*L14

OR 125-
FO 125-9699001078 E1 –79 LON 01DEC05 /00047250

-79 Last 2 digits of next ticket number


Step 10

Step 11
TTP Issue eticket

Training Department
January 2006 41


EXCHANGE OF MULTIPLE PASSENGER TYPES (INCLUDING
(INCLUDING
INFANT)
If there are multiple TST’s in a booking, or multiple passenger types the TST
or passenger number must be specified in all updates.

Step 1

Step 2
TWD/L12 Display the eticket record by FA line number for
passengers (not applicable for eticket)

Step 3
TTU/S4-5/T
TTU/S /T1-3
/T Update all itinerary segments, in the TST
specifying the TST numbers

Step 4
TTK/EXCH/T1
TTK/EXCH/T Process exchange for TST 1. Repeat entry for
other TST’s (multiple TST’s cannot be selected on
this entry)

Step 5
TTK/T1-3/L /V
TTK/T /L1/V
/L /V20JUN20JUN/L /V
/L2/V
/L /V10JUL10JUL/A /APC
/A
Multiple TST’s can be selected for updates that
apply to all, including validity dates and baggage
allowance. Please note that on above entry all
information added after L1 will apply to line 1 only,
and all information added after L2 will apply to line
2 only. Information added prior to the line
specifications will apply to all lines.

TTK/T1/L2/B
TTK/T1/L /BY2IN
/B If each TST has a different fare basis, update
TST’s individually. If all TST’s have the same fare
basis, information can be added to above entry.

TTK/T1/T
TTK/T /TGBP50
/T Update total additional collection for each TST
TTK/T2-3/T
TTK/T /T/TGBP100 Update total additional collection for multiple
TST’s if the amount is the same

Training Department
January 2006 42


Step 6
Delete original form of payment (FP) elements. Add passenger specific forms
of payment, showing INF for infant, or PAX for all other passengers.

O/NONREF AGT+/
FP INF O/ +/NONREF AGT/GBP50/P
+/ / /P1
/P
Add infant form of payment. If multiple infants on a
booking then must also relate to adult

O/NONREF AGT+/
FP PAX O/ +/NONREF AGT/GBP100/P
+/ / /P1
/P
Add form of payment for other passengers. One
FP element should be added per passenger.


Step 7

FO*L14

OR FO INF 125-9699001082 E1 LON 01DEC05/00047250/P1
125- 01DEC05/00047250/P

FO INF 125-9699001082 Infant related, original ticket number
/P1
/P Passenger related (only required if multiple
infants on a single booking)

FO PAX 125-9699001071 E1 LON 01DEC05/00047250/P1
125- 01DEC05/00047250/P

FO PAX 125-9699001071 Original ticket number
/P1
/P Passenger related


Training Department
January 2006 43


Step 8
TTF/T1-4
TTF/T1- Remove change flag from all TST’s

Step 9
TWD/L11
TWD/L Display eticket record for issuing ticket (not
applicable for eticket)

TTP/RT/T1
TTP/RT/T Issue ticket displaying on current eticket
recored. ‘/RT’ will redisplay the booking on
your screen so that you can continue
working on it.

Training Department
January 2006 44


SECOND EXCHANGE
Step 1

Step 2
TWD Display the eticket record (not applicable if paper
ticket)
TWD/L10 Display eticket record by FA line no


Step 3
TTU/S2-3
TTU/S Update all itinerary segments in the PNR

Step 4
TTK/L1/BY2/V10FEB10FEB/A
TTK/L1/B V /A23K Fare basis, not valid after date and
/A
baggage allowance must be inserted
to updated segments in the TST.

TTK/L2/VXX10JUN Minimum of not valid after date must
be added to all segments.

Step 5
Update FO element to show Original ticket number from first issue and ticket
number from Most Recent exchange.
FO125-9699001076LON01DEC05/00047250/125
LON01DEC05/00047250/125-
FO125-9699001076LON01DEC05/00047250/125-9699001077E1LON
05DEC05/00047250/P1

125-
FO 125-9699001076 Original ticket number (first issue)
LON 01DEC05 Place and date of first issue
/91247250 Issuing office IATA number
/125-
/125-9699001077 Ticket number of most recent exchange
LON 05DEC05 Place and date of most recent exchange
/91247250/P1 Issuing office IATA no and passenger
association

Training Department
January 2006 45


Step 6
Remove current form of payment and re-enter to show original payment
method, new payment method and additional collection amount.
FPO/NONREF AGT+/
+/ /GBP50
/GBP

Step 7

Step 8
TTK/TGBP50
TTK/T Update additional collection amount

Step 9

Step 10
TTP Issue eticket.

Training Department
January 2006 46


PAPER TICKET EXCHANGE
EXCHANGE
Exchange of a paper ticket follows the same basic format to that of an
electronic ticket, however there is no eticket record to be displayed

Normally in the case of a minor change ie date, flight number or flight times an
eticket will be revalidated, however a paper ticket must be reissued.

Step 1

Step 2
Step
TTU/S2-3
TTU/S Update all itinerary segments in the PNR
TTU/T1/S2,3 (as above) but TST1 only

Step 3
TTK/EXCH Process the exchange. See below for the changes
that will be made to the TST:
Change flag – must be Fare field identifier will change
removed prior to ticket from F to R indicating Reissue.
reissue. Please see below for other
change identifiers
TST00001 PC LON1A0902 LS/21DEC M 0 LD 04JAN06 OD LONLON SI
T-
FXP
1.TEST/R MRS Tax code X will be
1 LHR BA 009 Y 10FEB 2125 OK changed to O,
2 O BKK BA 010 Y 10MAR 2355 OK YLRT 23K indicating Old tax
LHR
FARE R GBP 848.00
TX001 O GBP 65.00YQAC TX002 O GBP 20.00GBAD TX003 O GBP 11.90UBAS
TOTAL GBP 0.00
LON BA BKK779.54BA LON779.54NUC1559.08END ROE0.543909

8.FE VLD QF/BA/AO ONLY
9.FM *C*0 Form of payment will automatically The total amount will disappear
10.FP O/NONREF AGT change and add O/ at the beginning, and revert to 0.00, indicating no
11.FV BA this indicates the old or original form amount to be paid.
of payment.

Step 4
TTK/L1/V10FEB10FEB/23K Fare basis, not valid after date and
baggage allowance must be inserted to
updated segments in the TST.

TTK/L2/VXX10JUN Minimum of not valid after date must be
added to unchanged segments.

Step 5 (if exchange does not include add coll skip to Step 7)
TTK/TGBP50
TTK/T Update the total additional collection
amount

Training Department
January 2006 47


Step 6 (if exchange does not include add coll skip to Step 7)
Delete the original FP element. Add new FPO element to show original form
of payment, new form of payment and amount including additional taxes to be
collected.
FPO/NONREF AGT+/NONREF AGT/GBP AGT/GBP50

Step 7

FO 125-9699001071 LON 01DEC05/00047250
125-

LON Place of issue
01DEC05 Date of issue

Step 8
TTF (or TTF/T1) Remove Flag (or from TST1 only)
TTF/ALL Remove all Flags from all TST’s
TTP/F Remove Flag at ticketing time

Step 9
TTP/PT Add received from and Issue ticket. /PT
specifies that the document is to be issued
as a paper ticket.

EXCHANGE WITH PFC
Where the passenger facility charge exists in the fare calculation line, this
should be updated to show ‘paid’.

TTK/Z PD XF MCO3 Update PFC on fare calc line to show paid.

Training Department
January 2006 48


TST UPDATE ENTRIES
These entries are used to change/update an already created TST and allow
you to update a fare or tax separately.

TTK/FGBP500.00 Add/change base fare

TTK/F Delete base fare, equivalent, fare, taxes and
total

TTK/X
TTK/X Delete new taxes

TTK/X2 Delete specific tax

TTK/XGBP10.00GBAD Add new tax

TTK/O Delete old taxes

TTK/OGBP10.00GBAD Add old tax

TTK/NF-
TTK/NF-GBP100 Add/change net fare amount (net remit)

TTK/NF-
TTK/NF- Delete net fare net remit amount

TTK/TGBP500.50
TTK/TGBP500.50 Add/change total amount

TTK/FGBP100.00/BY/A30K Update fare field and non-fare field
elements

TTK/T5/X4 More than one TST, if there is more than
one TST in a PNR you must indicate the
number of the TST or TST’s that you want
to update. You enter the TST number or
numbers directly after the TTK entry
separated by a slash.

Training Department
January 2006 49


TEMPORARY TICKETING
Temporary Ticketing Mode is used to issue completely open tickets (first flight
must have a date), and for PNRs where changes have been made directly
with the airline but the changes have not been reflected in the PNR. Etickets
cannot be issued using temporary ticketing mode.

Temporary ticketing is also to be used with Amadeus System User airlines
where you are not allowed to take over the PNR

The information required is only what is needed to issue the ticket. There is
no permanent record made so it is not necessary to add PNR details

TY Enter Temporary Ticketing mode

IG Exit or Ignore TY mode

After entering Temporary Ticketing mode you would need to add:

NM1BENSON/GMR
NM1 Passenger Name
SSRG763Y30AUGLHRGIGHK
SS HK1
HK Flight information – flight
number, booking class, date of
travel, routing, number of
seats
FPNONREF AGT Form of Payment
FM9 Commission
FVRG Validating carrier
FXP Price Itinerary
TTP Issue Ticket
IG Exit TY mode

Example:
RP/LON1A0101/
1.ROGER/M MR
2 RG8753 F 30AUG 2 LHRGIG HK1 3 2200 0940+1 M11 1 MR
SEE RTSVC
*TY*
>fvrg;fm9;fp*nonref agt
Note the * TY * which means you are
Mode.
in Temporary Ticketing Mode.
Remember that you can string the
mandatory ticketing entries along
semi-
using the semi-colon key in place of
ENTER.

Tip! You can also retrieve existing bookings in Temporary Ticketing mode.
This would be useful if you had a mix of Amadeus user airlines and non-users
in the same PNR.

Training Department
January 2006 50


STOCK CONTROL
STOCK
ADDING TICKETING STOCK

Load Allocated (and unallocated stock if you wish)5
You must have at least one allocated stock range to issue tickets

TSM/F1/1234567890C1-1000/P-KA0388
TSM/F1/1234567890C1-1000/P-KA0388 Initiate and load stock
BSP

TSM is Ticket Stock Modify 890… is the first ticket number followed by P means printer
C for check digit and 1 (see mnemonic
/F1 is the identifier for ATB2 Supplementary Info for how to calculate KA0388 which is
Use /A1 for Optat check digits) referred to as
-1000… is the number of tickets in box printer F1

Response to loading stock Next is the next ticket to
come through the printer
STOCK REF LONU12XXX

F1 FROM TO NEXT ALERT 10 PRT-KA0863 An alert is set to flag
2589984000 2589984199 2589984052 148 ATB2 when only 10 tickets
remain

From is the first ticket number and There are 148 tickets left
to is the last

TSM/F/1234567890C0-
TSM/F/1234567890C0-1000 Add unallocated stock for future use

TSM/F2/1234567890C0-
TSM/F2/1234567890C0-1000/V Add stock to printer F2 and void
existing unused coupons

TSM/A1/1234567890C0-
TSM/A1/1234567890C0-250 Add stock to Optat printer A1

ASSIGN PRINTER
If you have more than one printer use this entry to find the Ticket Printer
Mnemonic (printer address):

TTQLIST Display list of printers in this office

Response to TTQLIST
***************************************************************
CRT : 9EB0952B IS LINKED TO SET MNEMONIC : K00277
***************************************************************
ATID MNEM TYPE/DOCUMENT The mnem column is the list of
---- ---- ------------- printer addresses.
9EB09548 KA0386 SBRA/GENERAL
9EB09549 KA0387 SBRA/GENERAL In this example, there is only
9EB09547 KA0388 STAT/TICKET one ticket printer (ka0388)
9EB0954A KA0389 SACA/GENERAL
9EB0954B KA0454 MSW1/GENERAL Make a note of the mnemonic

5
In Amadeus – the code F for Ticketing Stock always refers to ATB2 and the code A for
OPTAT ticket stock. Please use the code relevant to your office.
Training Department
January 2006 51


DOCUMENT BANK AND PRINT QUEUE
At any time, you can display the Stock you have received from BSP and
loaded into Amadeus, as well as the stock assigned to your ticket printers.

TSD Ticket Stock Display

Response:
STOCK REF LONU12123

F1 FROM TO NEXT ALERT 10 PRT-KA0863
2589984000 2589984199 2589984052 148 ATB2

F2 FROM TO NEXT ALERT 10 PRT-KA0864
2589983800 2589983999 2589983972 28 ATB2

Once the printers have been identified to the
system as Printer 1 or 2 (F1 or F2) this is how
you refer to them for ticketing

PRINT QUEUE

The Print Queue literally forces tickets to line-up before passing through the
Printer you can display and rearrange or delete items from the print queue.

Only when the Queue is OPENED can ticketing
proceed
Response to PQD/F1
QUEUE A001 OPENED
Total items waiting in
ITEMS - 003 Queue

# LOCATOR DOCS NAME TYPE STATUS
001 DCY35F 01 TEST/A TKT PRINTING
002 DCZYN1 06 ABIRKENHEADP TKT WAITING An item that is status
003 DCZYN1 06 ABIRKENHEADP TKT WAITING printing cannot be
***** END OF DISPLAY ***** stopped

DOCS is the number of documents needed
to complete the Ticket Print request

PQD/F1 Print Queue Display for Printer F1
PQC/F1 Print Queue Close for Printer F1
PQO/F2 Print Queue Open for Printer F2

Close the Print Queue when you want to change the Printer ribbon

After closing the Print Queue, you can delete a ‘Waiting’ item without
impacting your BSP sales report. Other options include:

PQN/F1/3 Print Queue Next item number 3
PQX/F2/5 Delete item 5 from Printer F2
PQT/F1/F2 Move all items on F1 to Printer F2

Training Department
January 2006 52


TICKET JOURNEY TO PRINTER
The diagram below illustrates the path your ticket request will take once you
have entered TTP from your terminal

Step1: Once you have entered TTP, the system sends a ticket request
to the Amadeus ticket server.

Step2: The Amadeus ticket server, based in Erding outside Munich,
Germany, receives your request for a ticket. The ticket server
validates your PNR, ensuring all mandatory ticketing elements
are stored. If not you will get a message back with the missing
elements e.g. need validating carrier . If all elements are in place
then a ticket image is sent to the print queue.

Step3: The print queue can be controlled from your office, and offers
you the facility to re-arrange items on the print queue, or to close
the queue, so that the ticket requests are stored. By opening the
queue the tickets will start to print, in the order they are placed
on the queue. After leaving the print queue, the ticket image is
sent to the ticket delivery mechanism (TDM).

Step4: The ticket delivery mechanism has been set up to allow you, the
end-user, to monitor and check the status of the ticket printer, as
far as the system is concerned. If for any reason, after a TTP
entry your ticket has not printed, the TDM will offer various
possible actions to rectify the problem. If all is okay, the ticket
request will pass through the TDM, and onto the next step, the
ticket printer itself !

Step5: Finally, the ticket request arrives at its last stop, and prints out
successfully on the printer.

All the steps above, clarifying the journey your ticket request makes after each
TTP entry, will take approximately 2 seconds in duration.

Training Department
January 2006 53


TICKET DELIVERY MECHANISM
You do not normally alter the Ticket Delivery Mechanism

However, it is important to know how to display, purge and start the delivery
process if a ticket does not print

Response after TZD entry
Printer ID and system
TICKET DELIVERY MECHANISM - PRINTER STATUS DISPLAY REPORT Printer Reference
PRINTER ID - KA0842
STOCK RANGE REF - F1
RECORD LOCATOR -
NUMBER OF DOCS/CPNS - NAME - 0 Items Reported YES
COUPON/TICKET TYPE - means the sale has
ITEMS REPORTED - generated through to your
BSP report
DELIVERY STATUS:
PRINTING - INACTIVE Possible Actions alert you
suggestions on what to do
POSSIBLE ACTIONS: if there is a problem
1. CHECK STOCK RANGE REFERENCE QUEUE
2. OPEN STOCK RANGE REFERENCE QUEUE
3. CHECK DOC IN PRINTER IS NEXT IN DOCUMENT BANK

TZD/KA0388
END OF DISPLAY Display Delivery for printer KA0388

TZSTART/KA08426 Re-start the Delivery. Using TZSTART will
not impact your BSP sales report. If the
item in the TZD has already been reported,
it will not report again. If the item hasn’t
reported, it will report as it is delivered.

TZSTOP/KA0842
TZSTOP/KA0842 Stop the Delivery Mechanism

TZPURGE/KA0842 Purge the current item

TZPURGE/KA0842/XREF-
TZPURGE/KA0842/XREF-NONE
Purge current item - Nothing printed (ATB2)

TZPURGE/KA0842/XREF-
TZPURGE/KA0842/XREF-1234567890
(as above) last item printed (ATB2)

TZRECOVER/KA0842/4 Error where Stock Control Numbers have
not been returned. TZSTART does not fix
unrecoverable error. Recover printing from
next coupon to issue. (ATB2)

Note: Before TZPURGE you must TZSTOP the delivery process
Note

6
You only need the printer address (e.g. KA0388) if you have more than one printer
Training Department
January 2006 54


VOIDING REPORTED SALES
Once an item has been reported to your BSP Sales report you can only void it
on the day of issue

You can void the ticket with the PNR displayed on screen or from the Query
Report

Etickets must be voided through the Eticket record.

With PNR displayed on screen
--- TST RLR ---
RP/LON1A0101/LON1A0101 KR/SU 6JUL01/0927Z ZJ6DE4
LON1A0101/0003CC/6JUL01
1.CAGE/NMR
2 BA 185 J 10DEC 1 LHREWR HK1 4 1325 1640 *1A/E* The FA line is the
3 BA 178 J 17DEC 1 JFKLHR HK1 7 0910 2105 *1A/E* automated ticket
4 AP LON 44 1293 550573 number. You can cancel
5 TK OK06JUL/LON1A0101 this sale from your BSP
6 FA PAX 125-9600014766/GBP3717.70/06JUL01/LON1A0101/00912074 report without first
/S2-3 displaying the report

TRDC Ticket Report Document Cancel
TRDC/L6 (as above) but more than 1 FA line. Cancel sale
for ticket number on line 6

TRDR/L6 Reinstate a voided paper ticket

Training Department
January 2006 55


REPORT
VOIDING FROM QUERY REPORT

TJQ Display Query Report for Tickets issued against
your sign-in TODAY
TJQ/SOF (as above) but request Show Office (SOF)
TRDC/006417 Cancels Passenger WARD ticket (below)

Response to TJQ/SOF
AGY NO - 91244355 QUERY REPORT 14JAN CURRENCY GBP
OFFICE - LONU12500 SELECTION:
AGENT - ALL 14 JAN 2001
----------------------------------------------------------------------------
OFFICE - LONU12406
----------------------------------------------------------------------------
SEQ NO A/L DOC NUMBER TOTAL DOC TAX COMM FP PAX NAME AS RLOC TRNC
----------------------------------------------------------------------------
006413 053 6765294267 117.80 18.80 8.91 CC HICKS/J MI LH ZYGP8G TKTA
006414 996 6765294268 117.80 18.80 8.91 CC OWEN/S MS LH ZYGBGW TKTA
006415 996 6765294269 117.80 18.80 8.91 CC CARO/P MS LH YSZP3Z TKTA
006416 996 6765294270 161.80 16.80 13.05 CA BERMUNDEZB LH YS782H TKTA
006417 125 6765294271 158.90 23.90 9.45 CC WARD/SMR LH ZYNL3I TKTA

AS is agent sign who issued
To cancel an item Form of Payment CC
ticket. TRNC is transaction
you refer to its for Credit Card and CA
for cash/cheque code. TKTA means auto
sequence number ticket and CANX means
Voided, CANN means voided
by the system.

TRDR/006417 Reinstate a voided ticket from the sales report

Training Department
January 2006 56


VOIDING AND REPORTS
VOIDING TICKETS
VOIDING NON ISSUED TICKETS

Spoiled tickets already allocated in the Document Bank must be voided

TSN/F2/203/V Next ticket to print is 203 on printer F2 void
any tickets between last issued and 203

OPTIONS
TICKET REPORT OPTIONS
Reported sales are transmitted to BSP overnight

View reports up to a maximum of 45 days in the past

There are 2 categories of reports: Current Sales and Closed Sales Period.
These correspond to the BSP BI-monthly reporting cycle.

Note: It is important to note that Amadeus defaults to displaying sales
Note
connected to your own sign-in. You must use the ‘Show Office’ option if you
want to view the activity of the whole office.

TJP Prints a displayed Report
TJD/SOF Today’s Sales Figures
TJS/SOF Last period’s Sales (like TJD)
TJI/SOF Last period’s Itemised (like TJQ)
TJI/SOF/HNU-
TJI/SOF/HNU-11 Specific (Closed) report number 11

QUERY REPORT OPTIONS

The TJQ (Ticket Journal Query Report) is the most used report
It is the only report you can cancel sales from (see previous page)
Below are some unique options that can be used with this report.

TJQ/SOF/R Displays in reverse order (last is first)
TJQ/D-
TJQ/D-15JUN27JUN View report for specific period
TJQ/SOF/F-
TJQ/SOF/F-1234567890 Display from Ticket 1234567890

TJQ/V Display Void tickets for current period
TJQ/V-
TJQ/V-15JUN27JUN Void tickets for specific period

Training Department
January 2006 57


UETTR (Unused Electronic Ticket Tracking Report)

The Unused Electronic Ticket Tracking Report (UETTR) allows you to submit
a search request for a list of unused electronic tickets past the last date of
travel issued in your office. The last date of travel is defined as the travel date
shown on the last eticket coupon.

The automated extraction and compilation of unused eticket data provides
travel agencies and airlines with the ability to quickly and easily identify past-
date unused etickets without manual intervention. The unused etickets can
then be reissued, revalidated or refunded.

When you request a UETTR, the system generates a report according to the
search criteria specified in your request entry and automatically places the
results on the designated message queue.

3 days or 72 hours after the eticket has become past date, the RBE sends a
query to the airline system to check the status of the ticket. An eticket obtains
past date status the day after the travel date shown on the last coupon of the
ticket. The eticket is considered to be unused if the status of one of the eticket
coupons is any of the following:

O = OPEN FOR USE
A = AIRPORT CONTROL
C = CHECKED-IN
L = LIFTED
N = COUPON NOTIFICATION
S = SUSPENDED
I = IRREGULAR OPERATIONS

The unused eticket remains in the UETTR database until 28 days after the
query date. It is then purged automatically from the database.

The query is always sent to the validating airline. If the airline does not
participate in the UETTR, past date etickets will be ‘refused’ and
automatically purged 28 days from the attempted query date.

To request a UETTR for all past date unused etickets issued by your office
enter:
I-SB/TR
Response:
REQUEST SENT TO MESSAGE QUEUE
>

Training Department
January 2006 58


Example Of A UETTR Listing Past Date Unused Etickets:

1 OF 1 UNUSED ELECTRONIC TICKET REPORT
OFFICE - MIA1S2CA1 PAST DATE LIST DATE-01SEP05
SEARCH REQUEST: I-SB/TR
--------------------------------------------------------------
PASSENGER NAME A/L TICKET LAST DOT 1A RLOC QUERY DATE
--------------------------------------------------------------
SMITH/TOM 006 7005832678 08AUG05 EEEFFF 11AUG05
BROOKS/A 001 7005832711 03AUG05 GGGEEE 06AUG05
FOSTER/CAROLIN 001 7005832737 15AUG05 HHHIII 18AUG05
MARSHALL/GAIL 005 7005832798 15AUG05 NOPNR 18AUG05
PATTERSON/ROBE 005 7005832801 13AUG05 RRRSSS 16AUG05
TAYLOR/MARJORIE 220 7005832802 10AUG05 IIIJJJ REFUSED*
*AIRLINE REFUSED TO ALLOW QUERY
END OF REPORT

1 of 1 – Part 1 of 1 – If the report exceeds 50 lines of data a continuation report
will be sent to your messaging queue.

Unused Electronic Ticket Report – Title of report
Office-
Office-MIA1S2CA1 – Office ID that requested the report
Date-
Date-01SEP05 – Date report requested
Passenger name
Airline ticketing code
10 digit eticket number
Last dot – Header of the last date of travel
1A RLOC – Header of Amadeus record locator column
Query date – header of the query date column (query date is when the RBE
(remote back end) sends the unused eticket query to the airline system – 3
days or 72 hours after the last eticket coupon)

Additional Search Options

I-SB/TR/O-MIA1S2DT1
SB/TR/O- Search by office ID (controlled by
EOS agreements)
I-SB/TR/O-MIA4B2***
SB/TR/O- Search by office ID (corporate code)
using wildcards
I-SB/TR/N-JONES
SB/TR/N- Request by passenger surname
I-SB/TR/N-JONES-MI
SB/TR/N-JONES- Request by passenger surname and
partial first name
I-SB/TR/R-XYZ123
SB/TR/R- Request by Amadeus record locator
SB/TR/D-
I-SB/TR/D-15AUG05 Request by last date of travel
I-SB/TR/D-15AUG05-20AUG05 Request by range of travel dates
SB/TR/D-15AUG05-
I-SB/TR/N-JONES-MI/D-15AUG05 Request by name and travel date
SB/TR/N-JONES-MI/D-
I-SB/TR/V-DL
SB/TR/V- Request by Airline code
SB/TR/T-
I-SB/TR/T-0017005832805 By ticket number (3 digit airline code
and 10 digit ticket number)

Please note: This is not standard functionality and must be ordered through
Amadeus.

Training Department
January 2006 59


SUPPLEMENTARY INFORMATION
ADDING AND SPLITTING TSTS

After storing a fare (before ending the PNR) you can add another passenger
to the existing TST

TTA/P2 Add passenger 2 to the only TST
TTA/T1/P2 (as above) but to TST number 1

You can split an existing TST and modify the resulting individual TST’s7

TTS/P2 Split passenger 2 from only TST
TTS/T1/P2 (as above) split from TST number 1

TST HISTORY

The 2 types of history are Current (containing all additions, changes and
deletions) or Deleted (containing the history of expired or deleted TST’s).

TTH Display TST history (only 1 TST exists)
TTH/T2 (as above) but for TST 2 only
TTH/T2A (as above) but TST 2 and History A only

Response to TTH
** CURRENT HISTORY DOES NOT EXIST
XN = Cancelled Name
** HISTORY A XT = Cancelled Pricing Indicator
(I is automatic, M is manual)
CF/F GBP1160.00/E 0 /XGBP20.00GBAD/XGBP10.40UBAS/ XS = Cancel Flight segment
XGBP12.50YQLO/XGBP2.60YCAE/XGBP7.30USAP/XGBP7.30USAS/ XB = Deleted Fare Basis
XGBP2.60XACO/XGBP3.60XYCR/XGBP1.30AYSE/XGBP12.50YQSO/ XD = Cancelled origin/dest.
XGBP2.30XF/TGBP1242.40 XF/ = Delete Fare Field
FC/ TICKET BY FARE BASIS *3* XP = Delete Payment Restriction
002 RF-MARCUS CR-LON1A0101 SU 0468MK 06JAN/0852Z XC = Delete Fare calculation
FC = Add Fare calculation
XN SMITH/JAMES MR indicator
XT M 001 RF, office, agent, date record
XS LHR BA 285 F 15MAR05 1030 OK
XA PC LHR BA 285 F 15MAR05 1030 OK
XB Y2 LHR BA 285 F 15MAR05 1030 OK
XS SFO BA 286 F 25MAR05 1930 OK
XO SFO BA 286 F 25MAR05 1930 OK
XA PC SFO BA 286 F 25MAR05 1930 OK
XB Y2 SFO BA 286 F 25MAR05 1930 OK
XD LONLON

7
As soon as you start passenger relating Fare and Ticketing elements, for example the Form
of Payment (e.g. FPCASH/P2) Amadeus automatically splits the TST.
Training Department
January 2006 60


DIGIT
CALCULATE CHECK DIGIT
Amadeus can calculate the check digit of a ticket coupon:

DG 1 220 2190154701/7 Entry to calculate check digit

DG Transaction code
1 Coupon number
220 3 digit airline code
2190154701 10 digit ticket number
/7 Divide by 7

The response will show the calculation of the full number divided by 7,
and a remainder. The remainder is the check digit.

MAINTENA
AINTENANCE
ATB TICKET PRINTER MAINTENANCE

It is recommended that ATB ticket printers be cleaned at least once every 2-3
months or more frequently depending on the volume of tickets being issued.

This would include blowing out any dust with an air can as well as using the
ATB cleaning coupons.

Details of where to obtain ATB cleaning coupons can be found on the UK
Amadeus Information pages by entering:

GGAMAGB SUPPLIES

Training Department
January 2006 61

18542444 ticketing-manual-2

18542444 ticketing-manual-2

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