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Opalis & Service Manager

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  • Hi Amit,

    I have one question about the Service Manager and Opalis. When service manager can automatically create incident from SCOM alerts and do other automation work also then where Opalis automation is needed?
    What's and where we need Opalis to automate the process when Service Mgr is capable enought to escalate the incidnent to needed IT Pro, autoamtically emailed and track the complete status of that incident.

    Could you please share some bits on that with process example.

    Thanks
    Kamal K. Paliwal
       Reply 
    Are you sure you want to  Yes  No
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  • 1. Opalis & Service Manager
    Amit Gatenyo
    Infrastructure & Security Manager, Dario
    Microsoft Regional Director – Windows Server & Security
    054-2492499
    Amit.g@dario.co.il
  • 2. Additions to the Server Management Suites
    With New Capabilities
    Previous
    NEW in Dec 2009
    Opalis grant
    SMSE / SMSD
    Service Manager
    NEW in H1 2010
    SMSE / SMSD
    Operations Manager
    Operations Manager
    Configuration Manager
    Configuration Manager
    Data Protection Manager
    Data Protection Manager
    Virtual Machine Manager
    Virtual Machine Manager
    • Opalis licensed via a grant to new and existing SMSE & SMSD licenses.
    • 3. Service Manager is a new component of SMSE / SMSD.
  • IT Automation with Opalis
  • 4. IT Process Automation And System Center
    Automated Configuration Management
    Incident Management
    Automate provisioning, resource allocation and retirement
    Extend virtual machine management to the cloud
    Scale automated configuration across platforms and tools
    Ensure reliable change with intelligent workflow branching
    Orchestrate incident management and resolution
    Integrate across monitoring tools, service desks and CMDBs
    Virtual Machine Lifecycle Management
    Integration for some System Center Products To be released in 2010
  • 5. What Does Opalis Provide?
    IT Process Automationor Run Book Automation (RBA)
    Orchestrate tasks across systems
    Automate large volume or highly repetitive tasks
    Typical implementations include RBA, VM lifecycle, provisioning and incident response
    Value proposition for the datacenter:
    Drive down cost through automation
    Improve service performance and availability through standardizing process and execution
    Deep automation expertise + integrated physical and virtual management
  • 6. What Does Opalis Do?
  • 7. The Opalis Solution
    Automation
    Platform
    Integration
    Packs
    Process
    Catalogues
  • Integrating People, Process, and Technology with Service Manager
  • 30. Service Manager - The Power is in the Integration
    Compliance and Risk
    Service Level Management
    IT Business Intelligence
    Asset Management
    Self Service Portal
    Incident and Problem
    Change and
    Release
    Authoring
    Knowledge Base
    SERVICE MANAGER PLATFORM
    Workflow
    Portal
    Data Warehouse
    CMDB
    CONNECTORS
    External Systems
    Active Directory
    Domain Controller
    Operations Manager 2007 Server
    Configuration Manager 2007 Server
  • 31. Integrated System Center CMDB
    System Center common schema
    Object Model Based on Operations Manager
    IT assets and services are Configuration Items (CIs)
    Incidents, change requests, and problems are Work Items (WIs)
    Configuration Management Database (CMDB) features:
    Connectors sync data with external systems
    Create, update, and view CIs
    Create relationships among CIs, WIs, IT staff, and Active Directory® Domain Services (AD DS) users
    Automatically track CI change history
    Service definition and mapping
    Relationships
    Integrated | Efficient | Business Aligned
  • 32. Incident ManagementKeep users and data center services up and running, and restore service quickly
    Process workflows
    Escalations
    Notifications
    Customizable templates
    Knowledge & History
    Automatic incident creation
    Desired Configuration Monitor (DCM) errors
    Operations Manager alerts
    Inbound Email
    Portal
    Over 75% of all incidents are caused by poor Change Management
  • 33. Change ManagementMinimize errors and reduce risk
    Typical Change Models
    Standard, Major, Emergency…
    Review and Manual activities
    Customizable Templates
    Workflows and Notifications
    Analyst Portal
    Approvals via Web
    Relate Change Requests to Incidents, Problems and Config Items
  • 34. Knowledge ManagementReducing time to resolution
    Knowledge articles
    Customer, Partner, and Analyst authored content
    Local content and links to external content
    End User and Analyst Sections
    Ratings
    Knowledge Search
    Full text, keywords, categories
    Related incidents, change requests, problems
    Console and Web interfaces
  • 35. Server Management Suites
  • 36. Suites
  • 37. Leverage End to End Management for Physical Servers
    $648
    per Physical
    Customers Already Realizing Value In System Center
    Customers desire to expand the role of System Center to a broader set of management scenarios
    $1,304
    per Host
    Server Management
    Suite Enterprise (SMSE)
    $1,203 per Server
    Also includes rights for
    future virtualization:
    up to 4 OSEs + Parent OS
    $648
    per Physical
    $648
    per Physical
    With SMSE: $1,203
    Standalone Cost: $3,248
  • 38. Accelerate the Benefits of Virtualization With Management
    Enabling customers to accelerate benefits of Virtualization
    SMSD enables customers to address virtualized workloads with a broad set of Systems Management capability without incurring incremental cost
    Server Management
    Suite Datacenter (SMSD)
    $1,504 per 2-proc server
    $3,008 per 4-proc server
    $1,504 per 2-proc
    $3,008 per 4-proc
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    $0 incremental
    Server Management
    Suite Datacenter (SMSD)
    SMSD
    SMSD
    SMSD
    SMSD
    SMSD
    SMSD
    SMSD
    SMSD
    SMSD
    . . . . .
  • 39. System Center Licensing
    Data Protection Manager
    Configuration Manager
    Virtual Machine Manager
    Operations Manager
    Management Server
    OpsMgr
    Server
    OpsMgr
    Server w/SQL
    ConfigMgr
    Server
    ConfigMgr
    Server w/SQL
    SCDPM
    Server
    ML’s for Servers Managed
    Server Management
    Suite Enterprise
    OpsMgr Enterprise OML
    ConfigMgr
    Enterprise Server ML
    SCDPM
    Enterprise Server ML
    SCVMM
    Exclusively available in Server
    Management Suite Enterprise
    SCDPM
    Standard Server ML
    OpsMgr
    Standard OML
    ConfigMgr
    Standard Server ML
    ML’s for Clients
    OpsMgr Client OML
    (available via Ent. CAL)
    ConfigMgr Client ML
    (available via Core CAL)
  • 40. Roadmap
  • 41. Thank you!
    Amit Gatenyo
    Infrastructure & Security Manager, Dario
    Microsoft Regional Director – Windows Server & Security
    054-2492499
    Amit.g@dario.co.il

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