Opalis & Service Manager Amit Gatenyo Infrastructure & Security Manager, Dario Microsoft Regional Director – Windows Server & Security 054-2492499 Amit.firstname.lastname@example.org
Additions to the Server Management Suites With New Capabilities Previous NEW in Dec 2009 Opalis grant SMSE / SMSD Service Manager NEW in H1 2010 SMSE / SMSD Operations Manager Operations Manager Configuration Manager Configuration Manager Data Protection Manager Data Protection Manager Virtual Machine Manager Virtual Machine Manager
Opalis licensed via a grant to new and existing SMSE & SMSD licenses.
Service Manager is a new component of SMSE / SMSD.
IT Automation with Opalis
IT Process Automation And System Center Automated Configuration Management Incident Management Automate provisioning, resource allocation and retirement Extend virtual machine management to the cloud Scale automated configuration across platforms and tools Ensure reliable change with intelligent workflow branching Orchestrate incident management and resolution Integrate across monitoring tools, service desks and CMDBs Virtual Machine Lifecycle Management Integration for some System Center Products To be released in 2010
What Does Opalis Provide? IT Process Automationor Run Book Automation (RBA) Orchestrate tasks across systems Automate large volume or highly repetitive tasks Typical implementations include RBA, VM lifecycle, provisioning and incident response Value proposition for the datacenter: Drive down cost through automation Improve service performance and availability through standardizing process and execution Deep automation expertise + integrated physical and virtual management
Integrating People, Process, and Technology with Service Manager
Service Manager - The Power is in the Integration Compliance and Risk Service Level Management IT Business Intelligence Asset Management Self Service Portal Incident and Problem Change and Release Authoring Knowledge Base SERVICE MANAGER PLATFORM Workflow Portal Data Warehouse CMDB CONNECTORS External Systems Active Directory Domain Controller Operations Manager 2007 Server Configuration Manager 2007 Server
Integrated System Center CMDB System Center common schema Object Model Based on Operations Manager IT assets and services are Configuration Items (CIs) Incidents, change requests, and problems are Work Items (WIs) Configuration Management Database (CMDB) features: Connectors sync data with external systems Create, update, and view CIs Create relationships among CIs, WIs, IT staff, and Active Directory® Domain Services (AD DS) users Automatically track CI change history Service definition and mapping Relationships Integrated | Efficient | Business Aligned
Incident ManagementKeep users and data center services up and running, and restore service quickly Process workflows Escalations Notifications Customizable templates Knowledge & History Automatic incident creation Desired Configuration Monitor (DCM) errors Operations Manager alerts Inbound Email Portal Over 75% of all incidents are caused by poor Change Management
Change ManagementMinimize errors and reduce risk Typical Change Models Standard, Major, Emergency… Review and Manual activities Customizable Templates Workflows and Notifications Analyst Portal Approvals via Web Relate Change Requests to Incidents, Problems and Config Items
Knowledge ManagementReducing time to resolution Knowledge articles Customer, Partner, and Analyst authored content Local content and links to external content End User and Analyst Sections Ratings Knowledge Search Full text, keywords, categories Related incidents, change requests, problems Console and Web interfaces
Leverage End to End Management for Physical Servers $648 per Physical Customers Already Realizing Value In System Center Customers desire to expand the role of System Center to a broader set of management scenarios $1,304 per Host Server Management Suite Enterprise (SMSE) $1,203 per Server Also includes rights for future virtualization: up to 4 OSEs + Parent OS $648 per Physical $648 per Physical With SMSE: $1,203 Standalone Cost: $3,248
Accelerate the Benefits of Virtualization With Management Enabling customers to accelerate benefits of Virtualization SMSD enables customers to address virtualized workloads with a broad set of Systems Management capability without incurring incremental cost Server Management Suite Datacenter (SMSD) $1,504 per 2-proc server $3,008 per 4-proc server $1,504 per 2-proc $3,008 per 4-proc $0 incremental $0 incremental $0 incremental $0 incremental $0 incremental $0 incremental $0 incremental $0 incremental $0 incremental Server Management Suite Datacenter (SMSD) SMSD SMSD SMSD SMSD SMSD SMSD SMSD SMSD SMSD . . . . .
System Center Licensing Data Protection Manager Configuration Manager Virtual Machine Manager Operations Manager Management Server OpsMgr Server OpsMgr Server w/SQL ConfigMgr Server ConfigMgr Server w/SQL SCDPM Server ML’s for Servers Managed Server Management Suite Enterprise OpsMgr Enterprise OML ConfigMgr Enterprise Server ML SCDPM Enterprise Server ML SCVMM Exclusively available in Server Management Suite Enterprise SCDPM Standard Server ML OpsMgr Standard OML ConfigMgr Standard Server ML ML’s for Clients OpsMgr Client OML (available via Ent. CAL) ConfigMgr Client ML (available via Core CAL)