Opalis & Service Manager


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  • Hi Amit,

    I have one question about the Service Manager and Opalis. When service manager can automatically create incident from SCOM alerts and do other automation work also then where Opalis automation is needed?
    What's and where we need Opalis to automate the process when Service Mgr is capable enought to escalate the incidnent to needed IT Pro, autoamtically emailed and track the complete status of that incident.

    Could you please share some bits on that with process example.

    Kamal K. Paliwal
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Opalis & Service Manager

  1. 1. Opalis & Service Manager<br />Amit Gatenyo<br />Infrastructure & Security Manager, Dario<br />Microsoft Regional Director – Windows Server & Security<br />054-2492499<br />Amit.g@dario.co.il<br />
  2. 2. Additions to the Server Management Suites<br />With New Capabilities<br />Previous<br />NEW in Dec 2009<br />Opalis grant<br />SMSE / SMSD<br />Service Manager<br />NEW in H1 2010 <br />SMSE / SMSD<br />Operations Manager<br />Operations Manager<br />Configuration Manager<br />Configuration Manager<br />Data Protection Manager<br />Data Protection Manager<br />Virtual Machine Manager<br />Virtual Machine Manager<br /><ul><li>Opalis licensed via a grant to new and existing SMSE & SMSD licenses.
  3. 3. Service Manager is a new component of SMSE / SMSD.</li></li></ul><li>IT Automation with Opalis<br />
  4. 4. IT Process Automation And System Center<br />Automated Configuration Management<br />Incident Management<br />Automate provisioning, resource allocation and retirement<br />Extend virtual machine management to the cloud<br />Scale automated configuration across platforms and tools<br />Ensure reliable change with intelligent workflow branching<br />Orchestrate incident management and resolution<br />Integrate across monitoring tools, service desks and CMDBs<br />Virtual Machine Lifecycle Management<br />Integration for some System Center Products To be released in 2010<br />
  5. 5. What Does Opalis Provide?<br />IT Process Automationor Run Book Automation (RBA)<br />Orchestrate tasks across systems<br />Automate large volume or highly repetitive tasks<br />Typical implementations include RBA, VM lifecycle, provisioning and incident response<br />Value proposition for the datacenter:<br />Drive down cost through automation<br />Improve service performance and availability through standardizing process and execution<br />Deep automation expertise + integrated physical and virtual management<br />
  6. 6. What Does Opalis Do?<br />
  7. 7. The Opalis Solution<br />Automation <br />Platform<br />Integration<br />Packs<br />Process <br />Catalogues<br /><ul><li>100% Script-free Automation
  8. 8. 1-Click Integration Data Bus
  9. 9. Intelligent Workflow & Embedded Rules Engine
  10. 10. Parallel Workflow
  11. 11. Embedded Monitoring
  12. 12. Automatic Data Discovery
  13. 13. Incident Response
  14. 14. Virtualization
  15. 15. Custom
  16. 16. ITIL / ITSM
  17. 17. Provisioning
  18. 18. Run Book Automation
  19. 19. Bladelogic
  20. 20. BMC
  21. 21. CA
  22. 22. SMC
  23. 23. FTP
  24. 24. HP
  25. 25. IBM
  26. 26. Microsoft(inc. System Center)
  27. 27. NetIQ
  28. 28. Symantex
  29. 29. VMware</li></li></ul><li>Integrating People, Process, and Technology with Service Manager<br />
  30. 30. Service Manager - The Power is in the Integration<br />Compliance and Risk <br />Service Level Management<br />IT Business Intelligence<br />Asset Management<br />Self Service Portal<br />Incident and Problem<br />Change and<br />Release<br />Authoring<br />Knowledge Base<br />SERVICE MANAGER PLATFORM<br />Workflow<br />Portal<br />Data Warehouse<br />CMDB<br />CONNECTORS<br /> External Systems<br />Active Directory <br />Domain Controller<br />Operations Manager 2007 Server<br />Configuration Manager 2007 Server<br />
  31. 31. Integrated System Center CMDB <br />System Center common schema<br />Object Model Based on Operations Manager<br />IT assets and services are Configuration Items (CIs)<br />Incidents, change requests, and problems are Work Items (WIs)<br />Configuration Management Database (CMDB) features:<br />Connectors sync data with external systems<br />Create, update, and view CIs<br />Create relationships among CIs, WIs, IT staff, and Active Directory® Domain Services (AD DS) users<br />Automatically track CI change history<br />Service definition and mapping<br />Relationships<br />Integrated | Efficient | Business Aligned <br />
  32. 32. Incident ManagementKeep users and data center services up and running, and restore service quickly<br />Process workflows<br />Escalations<br />Notifications<br />Customizable templates<br />Knowledge & History<br />Automatic incident creation<br />Desired Configuration Monitor (DCM) errors<br />Operations Manager alerts<br />Inbound Email<br />Portal<br />Over 75% of all incidents are caused by poor Change Management<br />
  33. 33. Change ManagementMinimize errors and reduce risk<br />Typical Change Models<br />Standard, Major, Emergency…<br />Review and Manual activities<br />Customizable Templates<br />Workflows and Notifications<br />Analyst Portal<br />Approvals via Web<br />Relate Change Requests to Incidents, Problems and Config Items<br />
  34. 34. Knowledge ManagementReducing time to resolution<br />Knowledge articles<br />Customer, Partner, and Analyst authored content<br />Local content and links to external content<br />End User and Analyst Sections<br />Ratings<br />Knowledge Search<br />Full text, keywords, categories<br />Related incidents, change requests, problems<br />Console and Web interfaces<br />
  35. 35. Server Management Suites<br />
  36. 36. Suites<br />
  37. 37. Leverage End to End Management for Physical Servers<br />$648<br />per Physical<br />Customers Already Realizing Value In System Center<br />Customers desire to expand the role of System Center to a broader set of management scenarios<br />$1,304<br />per Host<br />Server Management<br />Suite Enterprise (SMSE)<br />$1,203 per Server<br />Also includes rights for <br />future virtualization:<br />up to 4 OSEs + Parent OS<br />$648<br />per Physical<br />$648<br />per Physical<br />With SMSE: $1,203<br />Standalone Cost: $3,248<br />
  38. 38. Accelerate the Benefits of Virtualization With Management<br />Enabling customers to accelerate benefits of Virtualization<br />SMSD enables customers to address virtualized workloads with a broad set of Systems Management capability without incurring incremental cost<br />Server Management<br />Suite Datacenter (SMSD)<br />$1,504 per 2-proc server<br />$3,008 per 4-proc server<br />$1,504 per 2-proc<br />$3,008 per 4-proc<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />$0 incremental<br />Server Management<br />Suite Datacenter (SMSD)<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />SMSD<br />. . . . . <br />
  39. 39. System Center Licensing<br />Data Protection Manager<br />Configuration Manager<br />Virtual Machine Manager<br />Operations Manager<br />Management Server<br />OpsMgr<br />Server<br />OpsMgr<br />Server w/SQL<br />ConfigMgr<br />Server<br />ConfigMgr<br />Server w/SQL<br />SCDPM<br />Server <br />ML’s for Servers Managed<br />Server Management <br />Suite Enterprise<br />OpsMgr Enterprise OML<br />ConfigMgr <br />Enterprise Server ML<br />SCDPM<br />Enterprise Server ML<br />SCVMM<br />Exclusively available in Server <br />Management Suite Enterprise<br />SCDPM <br />Standard Server ML<br />OpsMgr <br />Standard OML<br />ConfigMgr <br />Standard Server ML<br />ML’s for Clients<br />OpsMgr Client OML<br />(available via Ent. CAL)<br />ConfigMgr Client ML<br />(available via Core CAL)<br />
  40. 40. Roadmap<br />
  41. 41. Thank you!<br />Amit Gatenyo<br />Infrastructure & Security Manager, Dario<br />Microsoft Regional Director – Windows Server & Security<br />054-2492499<br />Amit.g@dario.co.il<br />