The document provides a summary of an IT professional with over 2 years of experience in IT infrastructure management, network administration, and technical support. The professional holds a B.S. in Information Technology and a CCNA certification. Their experience includes managing networks, providing technical support, resolving issues, and working to ensure systems meet service level agreements. They are seeking a challenging role in IT infrastructure management or network configuration with a reputable company in the IT industry.

1. Versatile technocrat & high energy-driven professional; targeting challenging assignments in IT Infrastructure
Management, Network Configuration and Technical Support with a growth-oriented organization of high
repute preferably in IT industry
ǁ Profile Summary ǁǁǁǁǁǁ
 Cisco Certified Network Associate, offering a career of nearly 2 years’ across IT Infrastructure
Management, Network Administration and Risk Management
 Distinguished capabilities in end-to-end problemmanagement, custom designing IT solutions and supporting end
users & developing technical staff to achieve performance objectives
 Gained comprehensive knowledge of Router, Switch, IP Address, LAN, WAN, Switch Connection, Switch
VLAN, Protocols and so on
 Skilled in managing entire network administration as per SLAs and balancing work distribution to meet
service deliverables as per quality & time norms
 Skills in synthesizing insight from data and providing consultation to clients for better business decision-making
 Proficient in supporting and monitoring the existing infrastructure, supervising preventative
maintenance and backup as well as performing other regular support activities to ensure effectiveness
 Effective communicator with excellent relationship building & interpersonal skills, competency in planning,
executing & spearheading IT infrastructure and support projects
ǁ Key Skills ǁǁǁǁǁǁ
Network Administration Systems Analysis Network Security
Change/Incident Management Technical Support Disaster Recovery
IT Infrastructure Management Back-ups / Upgrades Service Improvements
ǁ Work Experience ǁǁǁǁǁǁ
Since Dec’15 with BIR AL SABIA Technology, Rawalpindi, Pakistan as IT Engineer
Key Result Areas:
 Administered IT networks as part of the team engaged in supervising data centre, network, data, voice and
telephony infrastructure
 Providing high-end technical support on systems, managing incidents and adhering to high end-user
satisfaction levels through solution of their problems
 Leading the management of hardware and software throughout the organization including servers, employee
desktops/laptops, network / voice infrastructure, internal networks, peripherals and wiring
 Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the
issue does not happen again
 Delivering network maintenance support and responding to outages during off-hour software deployments
within established Service Level Agreements (SLAs)
 Coordinating for meetings with the Project Manager and as well as onshore management for discussing project
impediments, resource requirements or issues/delays in completing the task
 Working in compliance with industry best practices for integrating new hardware, software, and network;
evaluating network and provided technical inputs on system acquisitions to senior management
Highlights:
 Configured, installed and troubleshot various network devices and services such as routers, switches, firewalls,
telephony, wireless, SSL VPN, IDS/IPS, Syslog, event management and VOIP
 Performed maintenance, backups and system upgrades of servers and other devices
 Solved complex issues related to technical glitches remotely and in person
ZAIN UL ABIDIN
Phone: 00923235522478 / 00923476196471 E-Mail: zain.bsc@gmail.com
Location Preference: Gulf Countries

2. ǁ Previous Experience ǁǁǁǁǁǁ
Jun’15-Dec’15 with Bio Herbs, Rawalpindi, Pakistan as IT Assistant Engineer
Dec’14-Jun’15 with Himont Pharmaceuticals, Lahore, Pakistan as IT Assistant Engineer
ǁ Education ǁǁǁǁǁǁ
 B.S. (Information Technology), from University of Gujrat, Gujarat in 2015
 F.S.C. from Government Post Graduate Collage, Rawalpindi, Rawalpindi Board in 2011
 Matric with science from Government Comprehensive School Rawalpindi, Rawalpindi Board in 2009
ǁ Academic Project ǁǁǁǁǁǁ
Project Title: VOIP (Voice Over IP)
Duration: 3 Months
Key Learnings:
 Learnt about call function, call transfer, call hold on music, call park and voice over internet protocol
ǁ Other Courses ǁǁǁǁǁǁ
 Three months professional training done from CASCOM Institute, Rawalpindi
 CCNA (Cisco Certified Network Associate)
ǁ IT Skills ǁǁǁǁǁǁ
 Packet Tracer, GNS, Dream Viewer, Workstation, Visual Studio
 Computer Software & Hardware Installation and Internet Explorer
 MS Office, Windows Operating System, 98, 2000, & XP Window7 Window8
ǁ Personal Details ǁǁǁǁǁǁ
Date of Birth: 22nd August 1992
Languages Known: Punjabi, Urdu and English
Nationality: Pakistani
Marital Status: Single
Address: House No.-577, Street No. 13A Phase, 4B Ghauri Town, Islamabad