Serving as Associate Tech Lead in Fareportal India. Managing Team, IT Service Management, Liaising with Vendor, Managing Incident, IT Infra Operations comes under my scope of activity

1. AGNIV DAS
ASST.TECH LEAD (NOC AND MAJOR INCIDENT MANAGEMENT)
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AGNIV DAS
Mobile: 09873046095 / 08287166103  E-Mail: agnivdas4@gmail.com
Seeking assignments in NOC and IT Service Management (Incident, Major Incident and Problem
Management) with a growth oriented organisation
Location Preference : Delhi-NCR / Bangalore / Mumbai-Pune / Hyderabad / Kolkata
PROFILE SUMMARY
 A goal-oriented professional with 7+ years of experience in Network Administration and System
Administration
 Skills in enhancing network systems & provisioning support for system engineering activities entailing
mapping business processes, studying workflow to design technical solutions, & enhancing competitive
advantage
 Experience in analyzing information system needs, evaluating end-user requirements, custom designing
solutions, troubleshooting for complex information systems management
 Proficient in managing configuration, maintenance, migrations of large scale engineering systems and
application software & hardware deviceswith a focus on systems/ network administration including diverse
networking set-ups
 Capabilitiesin coordinating with internal & external customers for running successful operations; experience
of implementing procedures and service standards for operational excellence
 An effective communicator with excellent relationship management skills and strong analytical, problem -
solving & organizational capabilities
EXPERIENCE SUMMARY
 7+ Yearsof experience in NOC , and IT Operation platform includesNetwork, Server and Infra Ops.
 Experience in Server IISPatchingActivity, Application Checking, Transaction and Sanity Checkingof Web
Sites
 Experienced in Cisco 2600 and 1800 series Router installation and configuration.
 Experienced in working with Cisco L2 and L3 Switches
 Experience in Checkpoint Firewall (Managing and Configuring groupsand Policies and Monitoring )
 Experienced in monitoring Servers and Infra, ISP Link, LAN Network and Network Device
 Experience in ConfiguringVirtual Server in VCenter, and Deploying those Serversin Different Tools.
AREA OF EXPERTISE
 Monitoring Infra includingServersand Network usingdifferent tools
 Addingor Removing Serversin Load Balancer
 ConfiguringEC2 Instancesin AWS , CreatingIAMPolicy, Configuring and Monitoring Infra in AWS
 ConfiguringStatic Routing and Switchingprotocols.
 Configuringnetwork policies and Monitoring network usage.
 Configuring and deploying network addresstranslation.
 CreatingVLAN and assigningports on the respective VLAN

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 Givingsupport to the internal and client office network bymaintainingand monitoring networkissues.
 Experience in working with Infra level Incident and Major Incident related issueswhile identifying
problemsand escalatingto stakeholder and reportingmaintainingorganization SLA and OLA.
PROFESSIONAL PROJECTS
Title : MNP Testing
Organisation : Vodafone Essar Ltd., Kolkata
Duration : September, 2010--October, 2010
Synopsis : It is a Telecom related project on Mobile Number Portability issue.
WORK EXPERIENCE
EMPLOYMENT:
FAREPORTAL INDIA PVT. LTD.
TENURE:
03rd March, 2015 - PRESENT
JOBTITLE:
Asst. Tech Lead (NOC and Major Incident Management)
JOBROLE:
 Managing and Monitoring Virtual and Cloud infra in case of any attack and managinghealth issue
of Data Center Systems.
 Examiningwebsite application log in Logconsolidator / Grafana for server and site related issues
 Supportingand monitoring the existinginfrastructure, supervisingpreventative maintenance
and backup as well as performing other regular support activities to ensure effectiveness
 Identifying different level of Incidents (P1, P2, P3) and Managing those by taking proactive
actions
 Opening and Driving various Bridge calls according to different Incident types
 Represent the first stage of escalation for Incidents
 Responsible for the effective implementation ofthe process "Incident Management" and carries
out the respective reporting procedure
 Responsible for planningand coordinatingall the activitiesrequired to perform, monitor, and
report on the process
 Taking Proactive actions on each and every Incidents which affects the business and closely
monitor till the closure
 Providing technical support for troubleshooting complex issues effectively while ensuring
minimum downtime & maximum availability of IT Infra and Preparing Knowledge Base for
further reference
 Providing RCA to Management and delivering the Incidents types and taken measures for closing
in Weekly Meeting
 Creating knowledge base on Incidents identifying potential problems and/or increasing trend of
repetitive Incidents and actions taken for future reference by making Incident Report
 Communicating with Various Stake holder and Concern Team for different issues and managing
the issues of different level by escalation and investigation
 Vetting significant incidents reported to the Major Incident Management team to ensure the
proper priority is assigned and the correct business impact documented

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EMPLOYMENT:
TAI INDUSTRIESLIMITED
TENURE:
01ST AUGUST, 2014 - 31st OCTOBER, 2014
JOBTITLE:
SYSTEM ADMINISTRATOR
EMPLOYMENT:
SURFLEXTECHNOLOGYLTD
TENURE:
29TH JULY, 2013 – 30th JULY, 2014
WORKINGAREA:
Working in WIPROINFOTECH at the site of APOLLOGLENEAGLESHOSPITAL, KadaPara, under
payroll of SURFLEXTECHNOLOTY LIMITED (Authorized Channel Partner of WIPRO INFOTECH).
JOBTITLE:
NETWORK ADMINISTRATOR
EMPLOYMENT:
INTELLISYSTECHNOLOGYANDRESEARCH LIMITED
TENURE:
08th AUGUST 2011 – 26th JULY 2013
JOBTITLE:
NETWORK SUPPORT ENGINEER
ACADEMIC PROJECTS
Title : Ph Meter
Institute : Asutosh College, Kolkata
Duration : December, 2009--May, 2010
Synopsis : ph meter is a instrument for measuring acid and base level, It was made up by using
Hardware equipment and controlled by the software programminglanguage using Keil software.
PROFESSIONAL QUALIFICATIONS
CERTIFICATION :
Advance Management Certificate on IT Management from ISBM
CCNA 642-802 (CISCOID - CSCO12237258)
AWS
PursuingITIL from Simplilearn

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TRAINING:
MCITP (70-642 , 70-642 , 70-646)
RHCE
ACADEMIC CREDENTIALS
2010 Bachelors in Computer Science (Hons.) from, University of Kolkata
2005 HSC from Santipur Municipal High School, Santipur .Secured 52%
2003 SSC from Santipur Municipal High School, Santipur. Secured 73.75%
TECHNICAL KNOWLEDGE AND TOOLS KNOWHOW
 ROUTING and SWITCHING PROTOCOLS:
 ACCESS LIST AND ADDRESS TRANSLATION PROTOCOL:
 FIREWALL:
Check Point Firewall.
Watch Guard Firewall
 SOFTWARE and TOOLS:
Wug
Extrahop
Monitis
New Relic
SCOM
Azure App-Insight
VMTurbo
Alertfox
Citrix Netscaler
AWS Cloud Watch
Log-Consolidator
ManangeEngine OpManager
 TICKETING TOOL:
ManageEngine ServiceDesk ConnectIT
PERSONAL DOSSIER
Date of Birth : 4th May, 1988
Language Known ; English, Hindi, Bengali
Permanent Address : Flat No : MA3, Shatikunja HousingComplex, Garia Station Road, Kolkata - 700084
Correspondence Address : Flat Number - D12, 1st Floor, Shakarpur Main Market, Vikas Marg Laxmi Nagar,
New Delhi – 110092