2. Objectives
• Learn about new vocabulary related to calling 911
• Listen to conversations between a dispatcher and caller
• Review the use of the modal verb ‘should’ and how it’s
used in speaking
• Practice using the vocabulary in sentences and in
conversation
4. Warm-up discussion
• Have you called 911 before ?
– If you have not made a 911 call while living in
Canada, have you done this in your home
country ?
– When did you make the call ?
– What was the emergency ?
– How timely was the response ?
6. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
2. something that may be dangerous, or cause accidents or
problems
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
4. unable to see, move, feel etc in the normal way
5. unable to breathe properly because something is in your throat
or there is not enough air
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
7. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
4. unable to see, move, feel etc in the normal way
5. unable to breathe properly because something is in your throat
or there is not enough air
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
8. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
4. unable to see, move, feel etc in the normal way
5. unable to breathe properly because something is in your throat
or there is not enough air
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
9. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way
5. unable to breathe properly because something is in your throat
or there is not enough air
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
10. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
11. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
choking
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
12. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
choking
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
paramedic
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
13. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
choking
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
paramedic
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
muster point
8. to die from being under water for too long
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
14. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
choking
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
paramedic
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
muster point
8. to die from being under water for too long drowning
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
15. unconscious dispatcher paramedic immediate risk
prevent choking hazard
drowning muster point
1. to stop something from happening, or stop someone from doing
something
prevent
2. something that may be dangerous, or cause accidents or
problems
hazard
3. Something that is likely to cause harm or danger in the and
needs to be dealt with right away
immediate risk
4. unable to see, move, feel etc in the normal way unconscious
5. unable to breathe properly because something is in your throat
or there is not enough air
choking
6. a person trained to give emergency medical care to people who
are seriously ill before they are taken to the hospital.
paramedic
7. a designated place or an area where all employees, guests or
visitors to the work site, or a large crowd can assemble in case of
an emergency.
muster point
8. to die from being under water for too long drowning
9. someone whose job is to send out vehicles such as taxis or
ambulances to places where they are needed
dispatcher
17. Listen
• You will listen a caller ask the dispatcher
what she should in various emergency
situations.
– Listen carefully to the dispatcher’s advice
– Make notes if you wish
18. Listening #1
• Let’s listen to a phone conversation
between the dispatcher and caller.
19. Listening for details
Listening track #1
1. What is the problem?
2. What does the dispatcher suggest the caller do?
3. How far away is the ambulance?
20. Listening #2
• Let’s listen to a phone conversation
between the dispatcher and caller.
21. Listening for details
Listening track #2
1. What is the problem?
2. Are they in a safe location?
3. What does the dispatcher suggest they do?
4. What happens to Sammy at the end of the conversation?
22. Listening #3
• Let’s listen to a phone conversation
between the dispatcher and caller.
23. Listening for details
Listening track #3
1. What is the problem?
2. What does the dispatcher suggest the caller do?
3. Where is the muster point?
25. ‘Should’
• Should is an auxiliary verb - a modal
auxiliary verb
– will, would, shall, should, can, could, may,
might, and must cannot be the main (full)
verbs alone. They are all auxiliary verbs only
and always need a main verb to follow.
26. ‘Should’
• Should is an auxiliary verb - a modal
auxiliary verb
– give advice or make recommendations
– talk about obligation
28. Wrap-up
• Pair up with a student.
– One person plays the role of the dispatcher
and the other the caller
– Tell them about a problem you are having
– Request a fire truck, ambulance, or police.
– State your address
29.
30. Date or Other Description Goes Here
See you next time!
Editor's Notes
(3-5min)
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Instructor note: you may wish to assign or brainstorm common problems before they practice their dialogues.
Instructor note: you may wish to assign or brainstorm reasons why people call 911.
