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Bricks to bridges : Managing Change
- 1. summarized bysummarized by satrio pramudonosatrio pramudono
- 3. 90 % of strategies fail to deliver the desired result Strategy Implementation as We Know It Today Introducing the Implementation Compass
- 4. Eight Traditional Fundamentals 1. Communication the Vision 2. Identifying Obstacles 3. Creating a Sense of Urgency 4. Training 5. Identifying Change Agents 6. Rewarding & Recognizing 7. Setting and Celebrating Milestones 8. Monitoring Success
- 5. Major Challenges in ImplementationMajor Challenges in Implementation 1.Gaining support and action 2.Communicating the Change 3.Overcoming Resistance from staff
- 6. What Works in Successful Implementation (#1) Leaders in the organization must act as coaches and guides, encouraging middle managers through the change initiative. Employee pay attention to what leaders pay attention to. Holding constant reviews will keep everyone focused on the implementation. Focus on the Actions that will have the greatest impact on the right results Staff members need to know not only what us expected from them but also why
- 7. Execution is not just tactics – it is a discipline and a system. (Larry Bossidy and Ram Charan)
- 8. Introducing the “Implementation Compass”Introducing the “Implementation Compass” ICIC PeoplePeople Biz CaseBiz Case CommunicationCommunication MeasurementMeasurement CultureCulture ProcessProcess ReinforcementReinforcement ReviewReview
- 9. Fear of the Unknown Need for Security No Desire to Change Security Feels Threatened Poor Timing Lack of Resources
- 10. Implementation is impossible without hundreds or thousands of people involved
- 11. dynamics of changedynamics of change indifferenceindifference resistanceresistance supportsupport how people respond how people respond characteristiccharacteristic SaboteursSaboteurs MaverickMaverick ss GroupiesGroupiesDoubleDouble AgentsAgents FormingForming winning teamwinning team 20%20% 70%70% 10%10%
- 12. What Works in Successful Implementation (#People) Mavericks become role models. Through their behavior, they translate the strategy implementation into actions that everyone can understand Staff members need to know not only what is expected from them but also why.
- 14. What Works in Successful Implementation (#Biz Case) A Solid Biz Case must create a sense of urgency and drive people to take action. People need three things to make strategy implementation work: 1.Motivation 2.Means 3.Opportunity
- 16. An effective implementation communication should be…An effective implementation communication should be… #1 - Coordinated, structured, and consistent#1 - Coordinated, structured, and consistent #2 – Consist of Following:#2 – Consist of Following: • Why the organization is changingWhy the organization is changing • What they need to doWhat they need to do • How they will benefitHow they will benefit • How long the implementation will lastHow long the implementation will last #3 – the don’ts:#3 – the don’ts: • Town Hall MeetingsTown Hall Meetings • EmailEmail only 7% of the message is communicatedonly 7% of the message is communicated #4 – Use the Cascade Kit#4 – Use the Cascade Kit • Electronic PresentationElectronic Presentation • Speaker notes & VideoSpeaker notes & Video • A one-page FAQ sheetA one-page FAQ sheet • Cascade feedback formCascade feedback form
- 17. What Works in Successful Implementation (#Communication) Communication is a process, not a one-time events. The person most listened to by staff members is their immediate supervisor IMF case 7x7 means giving people the message seven times in seven different ways. Communicate by using the two attention styles: emotional & numerical. People typically remember only about a third of what is said to them
- 19. ““When you can measure what you are speakingWhen you can measure what you are speaking about, and express it in numbers, you knowabout, and express it in numbers, you know something about it.”something about it.”
- 21. What they talk about Organizational AlignmentWhat they talk about Organizational Alignment Change their day-to-day activities. Organization often expect different results from doing the same thing. Organization must keep adopting and implementing new strategies. It is sometimes easier to change the environment than to change the person. Focus on demonstrating the changes through everyday activities that are highly visible.
- 22. Inflection Point
- 24. ““Focus on the way you work and looking for improvements.Focus on the way you work and looking for improvements. Adopt the best practice available in the market. Learn fromAdopt the best practice available in the market. Learn from other organizations’ success and failures”other organizations’ success and failures”
- 25. Be the Number OneBe the Number One Benchmarking • Catch-up • Leapfrog Innovate •Doing things differently
- 26. Characteristic of a Best-in-the-World OrganizationCharacteristic of a Best-in-the-World Organization Global RecognitionGlobal Recognition Excellence in One Key Area OnlyExcellence in One Key Area Only Full System and Structure SupportFull System and Structure Support High Value CreationHigh Value Creation High EthicsHigh Ethics Strong People and High MoralsStrong People and High Morals Social ResponsibilitySocial Responsibility
- 28. It’s about gaining commitment & giving Think Pleasure at Work Staff Recognition In motivation to work, pay is not a positive but a negative. Give the employee the option to choose their own form of recognition The options: Travel, Personal/Professional, Development/Entertainment, Charity Donations
- 30. ““While travelling across the bridge, keep looking back andWhile travelling across the bridge, keep looking back and checking that everything is heading in the right direction, achievingchecking that everything is heading in the right direction, achieving the right result, and learning from mistakes and successes”the right result, and learning from mistakes and successes”
- 31. That’s All Folks ““taking the right action to create the right results”taking the right action to create the right results” ““But sometimes it is done unintentionally”But sometimes it is done unintentionally” Learn more about: Business Blunders & Serendipity Factor
- 32. Quiz