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LeadershipTransformation
OrganizationalImprovement
Build a stronger, more competitive
and innovative team.
rop e l l a.comR O P E L L A
Globalization and evolving technology has made the need for
innovation greater than ever. Yet many companies are being left behind.
ROPELLA can help transform your organization’s creativity,
productivity and alignment by improving core leadership skills—the
foundation of innovation and organizational improvement.
We can help your senior team clearly identify short and long term goals,
and then help develop and communicate your message so that it is
understood and valued by employees at all levels.
Using results from our assessment process, we tailor our Workshops and
Retreats to the needs and goals of your organization. We build on the
inherent strengths of each team member to grow the organization
through proven learning methodologies. We stay focused on the
high-value items critical for success.
LeadershipTransformation
Organizational Improvement
§ Develop Lasting Trust
§ Improve Teamwork
§ Increase Personal
Accountability
§ Create a New Sense of
Alignment
§ Enhance Openness and
Communication
§ Improve the Bottom Line
§ Create a Sustainable
Competitive Advantage
R O P E L L A rop e l l a.com
A Snapshot of Our Process
Assessment
All engagements begin with an assessment phase.Where does the organization want to go?
Where in that journey are they now?The assessment is both qualitative and quantitative.
It provides a baseline from which to measure the progress of the initiative. All engagements are
customized for your specific organization and goals.
Collaboration
We bring a desire to collaborate and to work with existing programs.We believe most
organizations have already done some excellent work and have some excellent programs.
We are here to enhance the use of and maximize the dollar value of these existing programs.
We want to build on what your team has done—not tear it down.The process is designed to
provide flexibility, and to adjust to meet client needs.
Leader-Led
To achieve the greatest possible value, any program should be led by the leaders of the
organization.We can train your employees to extend the program throughout your organization
Reinforcement
Sustainability is the key to long-term profitability.This requires a constancy of purpose and a
reinforcement of those qualities / behaviors which lead to success. Ever vigilant!
Measurement
We help establish meaningful measurement processes, because we know, what gets
measured, gets done!
Ernie Webb, Chief Operations Officer
rop e l l a.comR O P E L L A
AssessmentOrganizational Assessment Series
While quantitative employee surveys can be effective in some situations, we believe that
qualitative research is especially useful in work culture applications. Our highly disciplined
and deeply reflective qualitative research approach has been used and perfected in assessing
hundreds of organizations worldwide—from manufacturing environments to office settings.
Our system helps companies:
< Clearly understand the“story”(identifying the specific factors critical to healthy, high
performance in the organization)
< Get the language right (understanding each organization’s communication intricacies)
< Identify and address key priorities (to see results quickly)
When the story, language and priorities come directly from employees at all levels (and resonate
with them), people in the organization get emotionally connected to the journey and will
support change.
ROPELLA provides a range of research services in work environments including:
< Performance-centered work culture assessment (across organization levels and units)
< Articulation and development of organization values and guiding behaviors (a blueprint
for healthy, high performance)
< Employee communications development (clear and compelling messages)
< Intake for strategy and initiative development from key functional areas (sales, customer
service, operations improvement)
Pride
Success
RespectHonestyEqualityInvolvement
Communicating,
Respecting,
Working
Together
QualityFocus,
Accountability,
HardWork
Openessto
andthe
Opportunityof
Change
High–Performance
WorkEnviroment
TrustModel:
High–PerformanceWorkEnviromentatXYZ:
Thickerlines=biggerdrivers
Thinnerlines=smallerdrivers
Black=lowerperformance
Gold=higherperformance
MotivationalNeeds
Factor:
CoreValuesand
GuidingBehaviors
Goal:
WorkEnvironment
EnablesMetoDo
MyBest
R O P E L L A rop e l l a.com
TransformationLeadershipTransformation Series
Studies, books and reports on leadership transformation flood the market almost daily.What
we need is more practice of leadership, and fewer books about leadership. It is kinda like sailing:
You can read all the books you can find, but until you actually get on the water and raise your
sails it doesn’t help. Many of the books talk about different techniques and specific steps that
this person or that person used in their leadership transformation.That is all well and good for
those individuals, but are those the steps for you? It is valuable to be aware of these many steps,
however, they may not work for us. Each of us must find our own steps and techniques if we are
to truly be the leaders we are capable of being.
ROPELLA has spent many years providing excellent leaders to our clients worldwide.We
are now offering to assist in the continued growth and development of these leaders and their
teams. Our leadership transformation programs are customized and designed for your unique
company challenges. Improve the bottom line through more accountable leadership.
Executive Coaching
Why do professional athletes hire personal coaches? Because they know that increased personal
performance leads to more wins, and greater profitability.
Is your business interested in seeing greater personal and business performance, leading to
more“wins”and an improved bottom line?
We offer Executive Coaching sessions customized to improve individual performance in terms of
improved understanding of goals and requirements, improved working relationships, and higher
retention rates.With the ultimate result being an enhanced bottom line.
ROPELLA has been providing high quality leaders to the business world for many years,
now we are helping to make those leaders even better.
“I have been
to a number of
management seminars
in my career, and this
was the best.”
				 Eikoh Harada
		 President and CEO McDonald’s
					 Japan, Ltd.
rop e l l a.comR O P E L L A
Change Management / Innovation
The world is constantly changing, right? We all know that to be true, but, what are we doing
about it? And, how does it impact our business future?
There are three basic approaches to change:
< Change by Crisis:You fight change until it overwhelms you. This is also known as
decision by indecision–You have given up control.
< Change by Evolution:You notice that the world is changing around you, and you adapt.
Be aware that your competitors may adapt more quickly than you–and gain an edge.
< Change by Understanding and Anticipation: Create your own future by staying aware
of the changing world around you, and looking at change as a friend and an
opportunity. This does not imply change merely for change sake; that is a form of
capitulation. It does mean due diligence, and being open to change, as needed.
How is your organization approaching change? Our change management workshops will help
you develop insights into the pending changes in your industry, so that you can stay ahead of
the“change power curve,”and be the industry leader of the future.
Inspirational and
aspirational goals
How to get there:
macro road map
Organization,
processes,
and tactics
How we work,
how we treat
each other
Leaders
must impact
all levels
“75% of Americans are not really
engaged in their work.”
							 Gallup
R O P E L L A rop e l l a.com
Ethics in Business
“Danger,Will Robinson!”During the 1960’s, there was a popularTV show, called Lost in Space.
The Robinson family had a young son,Will, whose job was to maintain the space ship’s robot, an
important intelligence system.Will, brilliant at electronics, frequently had trouble identifying
who were the“bad guys”and who were the ”good guys.”With superior intelligence, the robot
would warnWill before he became engaged with some“bad guys. ”Where is that robot today?
American business is facing a major crisis, not only from globalization and technology, but from
lack of trust in corporate leadership.We are skeptical about the ethical quality of many of our
leaders.The unsettling number of corporate ethics scandals has made skeptics of most of us.
The May, 2006 Lichtman/Zogby Interactive poll asked Americans to rate various categories for
trustworthiness on a scale of 1(low) to 5 (high). Corporate executives were among the lowest of
the low: Only 7% of Americans polled rated corporate execs high, while 69% rated them low.
Perception, for many, is reality! How do your employees and your customers perceive your
leadership? Our business ethics process begins with an assessment to determine how the
leadership, employees, and customers view the ethics of the company, as well as what they
expect.We then assist you in developing and implementing your own unique plan for the
benefit of all. Be the ethical and profitable company you can be.
“Talent has become the worlds
most sought–after commodity.”
			 Adrian Wooldridge, The Economist
“In the time we have
been working on
this project, we have
shown improvement
beyond my
expectations.”
				 Dr. James R. Barnett
Assoc.Vice President, University of West Florida
rop e l l a.comR O P E L L A
ImprovementOrganizational Improvement Series
Diversity and Inclusion
Business community–Get Ready!You are about to face what is possibly the largest diversity/
inclusion problem of the last 100 years. GenerationY has arrived.This diversity problem/
opportunity will be about diversity of thinking, and basic values. Are you ready to integrate
these 70 million plus workers into your workforce?Will it be a seamless operation, or will you
have massive turnover from lack of compatibility with your standard procedures and their great
sense of independence?
Our diversity and inclusion programs will assist you in developing insights and techniques to
assimilate these workers, enhance their productivity, and achieve high retention rate.
Strategy / Strategic Planning
How compelling is your company vision? Does it begin and end with a value creation? If not,
why are you in business? Companies that survive and prosper over the years, and in the face
of changing world and economic conditions all possess visions based on value creation.They
then have a strategy to achieve that vision and an implementation/execution plan to“make it
happen.”Have you evaluated your vision and strategic plan recently? Have you done so in light of
globalization and innovation? Many leaders believe they cannot afford to“take the time off”to
talk and to think about their strategy. Bill Gates has said that leaders should“Take two‘retreats’
every year. Leave your office to develop long-term strategies.”
Our unique off-site retreats will enable your leaders to be focused and innovative, while working
together to develop“break-through”strategies for your future. Develop a laser focused vision
and strategic plan to accelerate you business to the“top of the leader board.”
Prestige
Management
Consultants – with
their Values and
Concepts – work with
the Senior Team
Executive Training
Courses Outside of
Company – Different
Values and Concepts
Next Level of
Management –
Outside Training- still
different values and
concepts
Internal Supervisor
Training – brought
in from the outside
by yet another
external company
Other employee
programs – still
different – still not
coordinated with
overall message
vs.
LINE OF SIGHT
Clearly aligned and
knowledgeable
workforce.
“ I can see, from where
I stand, why my job is
important to the
success of my
company.”
Why do some companies lack consistency in the message?
How does that impact profitability, productivity and retention?
How can “Line of Sight” cure this dilemma?
Unfocused S.O.P Line of sight
Conflicting messages?
Misunderstood values?
Lack of consistency?
Misalignment?
Little or no
connectivity?
Fad of the Month!
Common Values
One clear,
consistent message
from the CEO and
the Senior Team –
lived by the
leaders. Led by
your own values!
Consistent
Message
Integrated into
existing
initiatives and
reinforced
by internal
change agents.
Incorporated
into mid-level
leadership
training.
Common
Cause
Used in all
levels of
training.
Aligned For
Success!
R O P E L L A rop e l l a.com
Team Building
Does your leadership have meetings where everyone listens politely, but impatiently, then
leaves, goes back to their departments, and subsequently ignores what was said? Do they return
to business as usual? Do some people leave the meetings confused? Do you have people who
always have an excuse to not participate, and fail to pull their share of the load? Do they spend
more time complaining about work, and less time providing suggestions on how to improve
things? If so, ourTeam Building sessions can help.
We will build a program to meet your specific needs, to develop a cohesive, supportive, and
accountable team, working together better to achieve your common goals.We measure our
success by how well you succeed at building a better, stronger, more unified team.
Customer Care and Service
In their best-selling book, FirstBreakAlltheRules,Marcus Buckingham and Curt Coffman
tell us that customer service expectations vary from industry to industry—except for Four
Expectations.These four are common to every business in America.
How well do your customer service reps understand these four expectations, and how effective
are they at satisfying them? Do they know what the four are?
Our Customer Service Enhancement program is designed to empower your front line people with
the skills and techniques that will make your customers happy and grow your
customer base.
FULLY ENGAGED
Role model
and encourage
HONEST COMMUNICATION
Agreement/
disagreement - discuss
SABOTAGE
Open hostility.
Vicious complaining
POCKET VETO
Say yes,then do nothing.
Negative joking
BENIGN
SABOTEURS
TERRORISTS
LOYALISTS
PUNCH LIST
Check it off – business
as usual
LIP SERVICE
Expect others to do
work – smile,then ignore
What is the temperature of your 		
	 employees?
rop e l l a.comR O P E L L A
“76% of CEO’s interviewed believe
their companies foster a culture
of innovation, but ONLY HALF
of their lower level execs and
employees agreed.”
Boston Consulting Group
Front-Line Leadership – Lead from the Front!
Are your first line managers, supervisors, and foremen prepared to lead your organization and
employees to the levels of excellence you need to be competitive? If not, why?There are many
reasons why the front-line supervisors may not be operating at their best. Some just do not
know what their leadership expects from them, some think they are meeting desired objectives,
and some just do not have the skills to be effective leaders.Whatever the issues are, most likely
they want to exceed expectations, and only need some guidance and training to do so.
Our solution focuses on improving what we have found to be the two most significant obstacles
to better front-line manager performance: poor organization-wide communications and basic
leadership skills. Our programs are custom designed for your organization and will equip your
front-line people with the skills and insights to excel.
The two-day seminar
was right on target...
Since the workshop
our communications,
trust and account-
ability have taken a
“step function”upward!
					 Mike Neal
Regional Manager,The Staubach Company	
			 (A National Real Estate Firm)
R O P E L L A rop e l l a.com
Flexible solutions
customized toyour
organization.
To support the needs and desires of our clients, a variety of customized and specialized
workshops of varying lengths can be developed, based on the same proven concepts
of adult learning and accelerated learning processes found in all of the ROPELLA
consulting philosophy. Our typical workshops are between one and five days.They are
highly interactive, exploring, sharing and building on the combined knowledge and
experience of the group.
Executive Coaching, 360 Feedback, Personalized
Development Plans
Diversity / Inclusion
StrategicThinking – organization-wide, or
selected department
The value of adherence to sound business ethics
Customer Care and Service
Patrick Ropella, President and CEO
Areas where we can help develop your organization.
rop e l l a.comR O P E L L A
ROPELLA has developed over 70 specific
modules that and can be combined into a
specific customized workshop ranging from four
hours to five days. Each presentation is custom-
ized to match the goals and need of each audi-
ence.
Succession Planning
Team Building between two“silo departments”
Front-Line Leadership—Lead FromThe Front!
Stress and Anger Management—to improve
personal productivity
Support for Six Sigma, Quality Assurance and
technical programs
Does your company need to tip the
balance for change?
Areas where we can help develop your organization.
R O P E L L A rop e l l a.com
ErnieWebb
Ernie brings his expertise in leadership
and business finance to leadership
consulting with senior executives
and their teams. He focuses on
leadership, executive coaching, team
building, visioning, safety, and union/
management affairs. After graduating
from the U.S. Military Academy, he
held a variety of Infantry and Armor
troop leadership positions in Vietnam,
Germany and the U.S. During his two
years in Vietnam, he was awarded the
Purple Heart and five decorations for
valor, including two silver stars. He
has a B.S. from West Point and a MA
in English Literature from Columbia
University. He is a graduate of the
U.S. Naval College of Command and
Staff. In addition to his military service,
he has spent 12 years as a financial
planner and stock-broker. He has
written extensively on management,
leadership, ethics, and inter-personal
relationships. As Editor-In-Chief of
Military Review, he authored and
edited many articles, and produced an
award-winning issue on leadership.
Bob Carroll
Bob brings to our clients the
perspective of leadership from both
the military and the corporate world.
He has taught leadership to sergeants
and generals, to supervisors and CEO’s.
He served in a variety of assignments
around the globe, including Commands
in Vietnam, Colorado, and Germany. He
also has corporate experience, having
progressed to Senior Vice President
at Bank One. He taught leadership at
West Point and later, in the Pentagon,
was in charge of the Army’s Leader
Development Program. In addition to
graduating from West Point, he earned
a MA in Sociology from Northwestern
University and a Masters in Public
Administration from Auburn University.
He also completed the Advanced
Management Program at the Harvard
Business School. He combines excellent
platform, facilitation, and coaching
skills with a true appreciation for
bottom line results. His forte is coaching
and assisting senior executives who
desire to personally lead large-scale,
organizational and cultural change.
rop e l l a.comR O P E L L A
Patrick Ropella
As an Executive Search Consultant
specializing exclusively in the
chemical industry, Pat has
helped hundreds of the world’s
largest companies find executive
leadership. In 1991, he founded
Ropella & Associates, now the
leading search and placement
firm in the chemical and allied
industries. With almost 30 years
experience serving Fortune 500
companies globally, Pat is a virtual
storehouse of knowledge on the
various related industries, their
needs, their customers, and their
business structure. Recognizing
the leadership skills and training
needed to help companies grow
in today’s competitive markets, Pat
leads a team that not only finds the
absolute best candidates, but also
helps develop them further into
business and personal leaders.
The ROPELLA Team, together with their staff, bring many years
of leadership transformation experience with some of the world’s
most successful organizations, including:
R O P E L L A rop e l l a.com
www.ropella.com
850.983.4777
ROPELLA can help you improve productivity and the bottom line, as well as
the morale and loyalty of your employees. We can give your organization a
true“line-of-sight”communication from the boardroom to the front line.
In today’s hyper competitive business climate, having everyone truly
“onboard”can be the difference between companies that are leaders, and the
companies that are also-rans.
Give ROPELLA a call today and we will
help you grow your great company!

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Ropella Leadership E Brochure

  • 2. rop e l l a.comR O P E L L A Globalization and evolving technology has made the need for innovation greater than ever. Yet many companies are being left behind. ROPELLA can help transform your organization’s creativity, productivity and alignment by improving core leadership skills—the foundation of innovation and organizational improvement. We can help your senior team clearly identify short and long term goals, and then help develop and communicate your message so that it is understood and valued by employees at all levels. Using results from our assessment process, we tailor our Workshops and Retreats to the needs and goals of your organization. We build on the inherent strengths of each team member to grow the organization through proven learning methodologies. We stay focused on the high-value items critical for success. LeadershipTransformation Organizational Improvement § Develop Lasting Trust § Improve Teamwork § Increase Personal Accountability § Create a New Sense of Alignment § Enhance Openness and Communication § Improve the Bottom Line § Create a Sustainable Competitive Advantage
  • 3. R O P E L L A rop e l l a.com A Snapshot of Our Process Assessment All engagements begin with an assessment phase.Where does the organization want to go? Where in that journey are they now?The assessment is both qualitative and quantitative. It provides a baseline from which to measure the progress of the initiative. All engagements are customized for your specific organization and goals. Collaboration We bring a desire to collaborate and to work with existing programs.We believe most organizations have already done some excellent work and have some excellent programs. We are here to enhance the use of and maximize the dollar value of these existing programs. We want to build on what your team has done—not tear it down.The process is designed to provide flexibility, and to adjust to meet client needs. Leader-Led To achieve the greatest possible value, any program should be led by the leaders of the organization.We can train your employees to extend the program throughout your organization Reinforcement Sustainability is the key to long-term profitability.This requires a constancy of purpose and a reinforcement of those qualities / behaviors which lead to success. Ever vigilant! Measurement We help establish meaningful measurement processes, because we know, what gets measured, gets done! Ernie Webb, Chief Operations Officer
  • 4. rop e l l a.comR O P E L L A AssessmentOrganizational Assessment Series While quantitative employee surveys can be effective in some situations, we believe that qualitative research is especially useful in work culture applications. Our highly disciplined and deeply reflective qualitative research approach has been used and perfected in assessing hundreds of organizations worldwide—from manufacturing environments to office settings. Our system helps companies: < Clearly understand the“story”(identifying the specific factors critical to healthy, high performance in the organization) < Get the language right (understanding each organization’s communication intricacies) < Identify and address key priorities (to see results quickly) When the story, language and priorities come directly from employees at all levels (and resonate with them), people in the organization get emotionally connected to the journey and will support change. ROPELLA provides a range of research services in work environments including: < Performance-centered work culture assessment (across organization levels and units) < Articulation and development of organization values and guiding behaviors (a blueprint for healthy, high performance) < Employee communications development (clear and compelling messages) < Intake for strategy and initiative development from key functional areas (sales, customer service, operations improvement) Pride Success RespectHonestyEqualityInvolvement Communicating, Respecting, Working Together QualityFocus, Accountability, HardWork Openessto andthe Opportunityof Change High–Performance WorkEnviroment TrustModel: High–PerformanceWorkEnviromentatXYZ: Thickerlines=biggerdrivers Thinnerlines=smallerdrivers Black=lowerperformance Gold=higherperformance MotivationalNeeds Factor: CoreValuesand GuidingBehaviors Goal: WorkEnvironment EnablesMetoDo MyBest
  • 5. R O P E L L A rop e l l a.com TransformationLeadershipTransformation Series Studies, books and reports on leadership transformation flood the market almost daily.What we need is more practice of leadership, and fewer books about leadership. It is kinda like sailing: You can read all the books you can find, but until you actually get on the water and raise your sails it doesn’t help. Many of the books talk about different techniques and specific steps that this person or that person used in their leadership transformation.That is all well and good for those individuals, but are those the steps for you? It is valuable to be aware of these many steps, however, they may not work for us. Each of us must find our own steps and techniques if we are to truly be the leaders we are capable of being. ROPELLA has spent many years providing excellent leaders to our clients worldwide.We are now offering to assist in the continued growth and development of these leaders and their teams. Our leadership transformation programs are customized and designed for your unique company challenges. Improve the bottom line through more accountable leadership. Executive Coaching Why do professional athletes hire personal coaches? Because they know that increased personal performance leads to more wins, and greater profitability. Is your business interested in seeing greater personal and business performance, leading to more“wins”and an improved bottom line? We offer Executive Coaching sessions customized to improve individual performance in terms of improved understanding of goals and requirements, improved working relationships, and higher retention rates.With the ultimate result being an enhanced bottom line. ROPELLA has been providing high quality leaders to the business world for many years, now we are helping to make those leaders even better. “I have been to a number of management seminars in my career, and this was the best.” Eikoh Harada President and CEO McDonald’s Japan, Ltd.
  • 6. rop e l l a.comR O P E L L A Change Management / Innovation The world is constantly changing, right? We all know that to be true, but, what are we doing about it? And, how does it impact our business future? There are three basic approaches to change: < Change by Crisis:You fight change until it overwhelms you. This is also known as decision by indecision–You have given up control. < Change by Evolution:You notice that the world is changing around you, and you adapt. Be aware that your competitors may adapt more quickly than you–and gain an edge. < Change by Understanding and Anticipation: Create your own future by staying aware of the changing world around you, and looking at change as a friend and an opportunity. This does not imply change merely for change sake; that is a form of capitulation. It does mean due diligence, and being open to change, as needed. How is your organization approaching change? Our change management workshops will help you develop insights into the pending changes in your industry, so that you can stay ahead of the“change power curve,”and be the industry leader of the future. Inspirational and aspirational goals How to get there: macro road map Organization, processes, and tactics How we work, how we treat each other Leaders must impact all levels “75% of Americans are not really engaged in their work.” Gallup
  • 7. R O P E L L A rop e l l a.com Ethics in Business “Danger,Will Robinson!”During the 1960’s, there was a popularTV show, called Lost in Space. The Robinson family had a young son,Will, whose job was to maintain the space ship’s robot, an important intelligence system.Will, brilliant at electronics, frequently had trouble identifying who were the“bad guys”and who were the ”good guys.”With superior intelligence, the robot would warnWill before he became engaged with some“bad guys. ”Where is that robot today? American business is facing a major crisis, not only from globalization and technology, but from lack of trust in corporate leadership.We are skeptical about the ethical quality of many of our leaders.The unsettling number of corporate ethics scandals has made skeptics of most of us. The May, 2006 Lichtman/Zogby Interactive poll asked Americans to rate various categories for trustworthiness on a scale of 1(low) to 5 (high). Corporate executives were among the lowest of the low: Only 7% of Americans polled rated corporate execs high, while 69% rated them low. Perception, for many, is reality! How do your employees and your customers perceive your leadership? Our business ethics process begins with an assessment to determine how the leadership, employees, and customers view the ethics of the company, as well as what they expect.We then assist you in developing and implementing your own unique plan for the benefit of all. Be the ethical and profitable company you can be. “Talent has become the worlds most sought–after commodity.” Adrian Wooldridge, The Economist “In the time we have been working on this project, we have shown improvement beyond my expectations.” Dr. James R. Barnett Assoc.Vice President, University of West Florida
  • 8. rop e l l a.comR O P E L L A ImprovementOrganizational Improvement Series Diversity and Inclusion Business community–Get Ready!You are about to face what is possibly the largest diversity/ inclusion problem of the last 100 years. GenerationY has arrived.This diversity problem/ opportunity will be about diversity of thinking, and basic values. Are you ready to integrate these 70 million plus workers into your workforce?Will it be a seamless operation, or will you have massive turnover from lack of compatibility with your standard procedures and their great sense of independence? Our diversity and inclusion programs will assist you in developing insights and techniques to assimilate these workers, enhance their productivity, and achieve high retention rate. Strategy / Strategic Planning How compelling is your company vision? Does it begin and end with a value creation? If not, why are you in business? Companies that survive and prosper over the years, and in the face of changing world and economic conditions all possess visions based on value creation.They then have a strategy to achieve that vision and an implementation/execution plan to“make it happen.”Have you evaluated your vision and strategic plan recently? Have you done so in light of globalization and innovation? Many leaders believe they cannot afford to“take the time off”to talk and to think about their strategy. Bill Gates has said that leaders should“Take two‘retreats’ every year. Leave your office to develop long-term strategies.” Our unique off-site retreats will enable your leaders to be focused and innovative, while working together to develop“break-through”strategies for your future. Develop a laser focused vision and strategic plan to accelerate you business to the“top of the leader board.” Prestige Management Consultants – with their Values and Concepts – work with the Senior Team Executive Training Courses Outside of Company – Different Values and Concepts Next Level of Management – Outside Training- still different values and concepts Internal Supervisor Training – brought in from the outside by yet another external company Other employee programs – still different – still not coordinated with overall message vs. LINE OF SIGHT Clearly aligned and knowledgeable workforce. “ I can see, from where I stand, why my job is important to the success of my company.” Why do some companies lack consistency in the message? How does that impact profitability, productivity and retention? How can “Line of Sight” cure this dilemma? Unfocused S.O.P Line of sight Conflicting messages? Misunderstood values? Lack of consistency? Misalignment? Little or no connectivity? Fad of the Month! Common Values One clear, consistent message from the CEO and the Senior Team – lived by the leaders. Led by your own values! Consistent Message Integrated into existing initiatives and reinforced by internal change agents. Incorporated into mid-level leadership training. Common Cause Used in all levels of training. Aligned For Success!
  • 9. R O P E L L A rop e l l a.com Team Building Does your leadership have meetings where everyone listens politely, but impatiently, then leaves, goes back to their departments, and subsequently ignores what was said? Do they return to business as usual? Do some people leave the meetings confused? Do you have people who always have an excuse to not participate, and fail to pull their share of the load? Do they spend more time complaining about work, and less time providing suggestions on how to improve things? If so, ourTeam Building sessions can help. We will build a program to meet your specific needs, to develop a cohesive, supportive, and accountable team, working together better to achieve your common goals.We measure our success by how well you succeed at building a better, stronger, more unified team. Customer Care and Service In their best-selling book, FirstBreakAlltheRules,Marcus Buckingham and Curt Coffman tell us that customer service expectations vary from industry to industry—except for Four Expectations.These four are common to every business in America. How well do your customer service reps understand these four expectations, and how effective are they at satisfying them? Do they know what the four are? Our Customer Service Enhancement program is designed to empower your front line people with the skills and techniques that will make your customers happy and grow your customer base. FULLY ENGAGED Role model and encourage HONEST COMMUNICATION Agreement/ disagreement - discuss SABOTAGE Open hostility. Vicious complaining POCKET VETO Say yes,then do nothing. Negative joking BENIGN SABOTEURS TERRORISTS LOYALISTS PUNCH LIST Check it off – business as usual LIP SERVICE Expect others to do work – smile,then ignore What is the temperature of your employees?
  • 10. rop e l l a.comR O P E L L A “76% of CEO’s interviewed believe their companies foster a culture of innovation, but ONLY HALF of their lower level execs and employees agreed.” Boston Consulting Group Front-Line Leadership – Lead from the Front! Are your first line managers, supervisors, and foremen prepared to lead your organization and employees to the levels of excellence you need to be competitive? If not, why?There are many reasons why the front-line supervisors may not be operating at their best. Some just do not know what their leadership expects from them, some think they are meeting desired objectives, and some just do not have the skills to be effective leaders.Whatever the issues are, most likely they want to exceed expectations, and only need some guidance and training to do so. Our solution focuses on improving what we have found to be the two most significant obstacles to better front-line manager performance: poor organization-wide communications and basic leadership skills. Our programs are custom designed for your organization and will equip your front-line people with the skills and insights to excel. The two-day seminar was right on target... Since the workshop our communications, trust and account- ability have taken a “step function”upward! Mike Neal Regional Manager,The Staubach Company (A National Real Estate Firm)
  • 11. R O P E L L A rop e l l a.com Flexible solutions customized toyour organization. To support the needs and desires of our clients, a variety of customized and specialized workshops of varying lengths can be developed, based on the same proven concepts of adult learning and accelerated learning processes found in all of the ROPELLA consulting philosophy. Our typical workshops are between one and five days.They are highly interactive, exploring, sharing and building on the combined knowledge and experience of the group. Executive Coaching, 360 Feedback, Personalized Development Plans Diversity / Inclusion StrategicThinking – organization-wide, or selected department The value of adherence to sound business ethics Customer Care and Service Patrick Ropella, President and CEO Areas where we can help develop your organization.
  • 12. rop e l l a.comR O P E L L A ROPELLA has developed over 70 specific modules that and can be combined into a specific customized workshop ranging from four hours to five days. Each presentation is custom- ized to match the goals and need of each audi- ence. Succession Planning Team Building between two“silo departments” Front-Line Leadership—Lead FromThe Front! Stress and Anger Management—to improve personal productivity Support for Six Sigma, Quality Assurance and technical programs Does your company need to tip the balance for change? Areas where we can help develop your organization.
  • 13. R O P E L L A rop e l l a.com ErnieWebb Ernie brings his expertise in leadership and business finance to leadership consulting with senior executives and their teams. He focuses on leadership, executive coaching, team building, visioning, safety, and union/ management affairs. After graduating from the U.S. Military Academy, he held a variety of Infantry and Armor troop leadership positions in Vietnam, Germany and the U.S. During his two years in Vietnam, he was awarded the Purple Heart and five decorations for valor, including two silver stars. He has a B.S. from West Point and a MA in English Literature from Columbia University. He is a graduate of the U.S. Naval College of Command and Staff. In addition to his military service, he has spent 12 years as a financial planner and stock-broker. He has written extensively on management, leadership, ethics, and inter-personal relationships. As Editor-In-Chief of Military Review, he authored and edited many articles, and produced an award-winning issue on leadership. Bob Carroll Bob brings to our clients the perspective of leadership from both the military and the corporate world. He has taught leadership to sergeants and generals, to supervisors and CEO’s. He served in a variety of assignments around the globe, including Commands in Vietnam, Colorado, and Germany. He also has corporate experience, having progressed to Senior Vice President at Bank One. He taught leadership at West Point and later, in the Pentagon, was in charge of the Army’s Leader Development Program. In addition to graduating from West Point, he earned a MA in Sociology from Northwestern University and a Masters in Public Administration from Auburn University. He also completed the Advanced Management Program at the Harvard Business School. He combines excellent platform, facilitation, and coaching skills with a true appreciation for bottom line results. His forte is coaching and assisting senior executives who desire to personally lead large-scale, organizational and cultural change.
  • 14. rop e l l a.comR O P E L L A Patrick Ropella As an Executive Search Consultant specializing exclusively in the chemical industry, Pat has helped hundreds of the world’s largest companies find executive leadership. In 1991, he founded Ropella & Associates, now the leading search and placement firm in the chemical and allied industries. With almost 30 years experience serving Fortune 500 companies globally, Pat is a virtual storehouse of knowledge on the various related industries, their needs, their customers, and their business structure. Recognizing the leadership skills and training needed to help companies grow in today’s competitive markets, Pat leads a team that not only finds the absolute best candidates, but also helps develop them further into business and personal leaders. The ROPELLA Team, together with their staff, bring many years of leadership transformation experience with some of the world’s most successful organizations, including:
  • 15. R O P E L L A rop e l l a.com www.ropella.com 850.983.4777 ROPELLA can help you improve productivity and the bottom line, as well as the morale and loyalty of your employees. We can give your organization a true“line-of-sight”communication from the boardroom to the front line. In today’s hyper competitive business climate, having everyone truly “onboard”can be the difference between companies that are leaders, and the companies that are also-rans. Give ROPELLA a call today and we will help you grow your great company!