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WHAT WOULD GOOGLE DO?   Rethinking EconomicDevelopment In theInternet Age April 21, 2011 EDCC Annual Conference
Why Are We Talking About Google? A share bought for $1.00 in 2004 is worth $5.70 today
Over the Same Period, What has Been Happening in Economic Development? ,[object Object]
Dramatic downturn that froze company and workforce mobility
More global competition for business and jobs
With the recession, declines in public sector funding
More scrutiny from private sector investors,[object Object]
About this presentation  ,[object Object]
Speakers included:,[object Object]
WHAT’S GOOGLE JUICE?  ,[object Object]
If your website can’t be found, you might as well not exist ,[object Object]
Your Community Name + “Business,” “Business Expansion,” “Business Relocation,” “Demographics,” “Foreign Direct Investment,” “Incentives,” “Maps,” “Office Space,” “Site Selection,” “Workforce”
Your Organization Name (including variations and misspellings),[object Object]
Do you get value for what you pay these people? Are they worth it? (page 74) Car salesmen Insurance brokers Head hunters Advertising agencies Travel agents  Real estate agents
ED Relationships – New Model © GIS Planning Inc.
Google Rule #3 DO WHAT YOU DO BEST AND LINK TO THE REST “…the link forces specialization.” Jeff Jarvis, Author,  What Would Google Do?
From general to specialized Linking is changing the structure – moving generalization in media to specialization  Specialization creates: Stronger USP’s  Mass of “niches” Opportunities for collaboration
Examples of ED’s leveraging what others do best 							Mapping = 							Google Mashup 	Real Estate = 	Third Party
Google Rule #4 BE A PLATFORM & LISTEN “Stop callin’, stop callin’,  I don’t wanna talk anymore.” Lady Gaga “Telephone”
PLATFORMS
IN ECONOMIC DEVELOPMENT flickr   Orlando Rocks
LISTEN
Google Rule #5 JOIN A NETWORK &               THINK DISTRIBUTED  “We can’t expect our customers  to come to us” Quincy Smith, President CBS Interactive
Expecting Customers to Come to You © GIS Planning Inc.
Be Distributed: Where the Customers Are © GIS Planning Inc.
Result: More Customers Come to You © GIS Planning Inc.
How To Make sure your websites are linked from/to the right partners.   Grow your social network.   Join online industry and economic development networks.   Grow where the networks are largest.  Be where the networks are specialized.
Build a Digital Ambassador Program  ,[object Object]
Provide with frequent updates that they can tweet, blog and share to their networks,[object Object]
Phone calls
Email
Drop in visitors
Trade show conversations,[object Object]
This week in ED…  Site Selectors reviewed hundreds of Cities, in less than an hour.  They threw out 95% of them.  They then did deep dives in less than 5 percent of the Cities they considered.  To do those deep dives, they did an average of 20 Google searches If they didn’t find your website, they went to someone else’s. If they came to your site and didn’t find what they wanted in 10 seconds, they left.
“Comprehensive List of Major  Private Sector Employers  with Headcount” Dennis Donovan  WDG Consulting
Google Rule #7 YOUR CUSTOMERS ARE       YOUR AD AGENCY “In the 20th century, we did monologue marketing.  In the 21st century, we’ve moved to dialogue. Customers…will not tolerate not being heard” Source:  John Hayes, CMO, American Express
SHARE
Your Customers are varied – use them to develop and tell the story  ,[object Object]
Local bloggers = local insight and color

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What Would Google Do (If it were in charge of Economic Development)

  • 1. WHAT WOULD GOOGLE DO? Rethinking EconomicDevelopment In theInternet Age April 21, 2011 EDCC Annual Conference
  • 2. Why Are We Talking About Google? A share bought for $1.00 in 2004 is worth $5.70 today
  • 3.
  • 4. Dramatic downturn that froze company and workforce mobility
  • 5. More global competition for business and jobs
  • 6. With the recession, declines in public sector funding
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12. Your Community Name + “Business,” “Business Expansion,” “Business Relocation,” “Demographics,” “Foreign Direct Investment,” “Incentives,” “Maps,” “Office Space,” “Site Selection,” “Workforce”
  • 13.
  • 14. Do you get value for what you pay these people? Are they worth it? (page 74) Car salesmen Insurance brokers Head hunters Advertising agencies Travel agents Real estate agents
  • 15. ED Relationships – New Model © GIS Planning Inc.
  • 16. Google Rule #3 DO WHAT YOU DO BEST AND LINK TO THE REST “…the link forces specialization.” Jeff Jarvis, Author, What Would Google Do?
  • 17. From general to specialized Linking is changing the structure – moving generalization in media to specialization Specialization creates: Stronger USP’s Mass of “niches” Opportunities for collaboration
  • 18. Examples of ED’s leveraging what others do best Mapping = Google Mashup Real Estate = Third Party
  • 19. Google Rule #4 BE A PLATFORM & LISTEN “Stop callin’, stop callin’, I don’t wanna talk anymore.” Lady Gaga “Telephone”
  • 21. IN ECONOMIC DEVELOPMENT flickr Orlando Rocks
  • 23. Google Rule #5 JOIN A NETWORK & THINK DISTRIBUTED “We can’t expect our customers to come to us” Quincy Smith, President CBS Interactive
  • 24. Expecting Customers to Come to You © GIS Planning Inc.
  • 25. Be Distributed: Where the Customers Are © GIS Planning Inc.
  • 26. Result: More Customers Come to You © GIS Planning Inc.
  • 27. How To Make sure your websites are linked from/to the right partners. Grow your social network. Join online industry and economic development networks. Grow where the networks are largest. Be where the networks are specialized.
  • 28.
  • 29.
  • 31. Email
  • 33.
  • 34. This week in ED… Site Selectors reviewed hundreds of Cities, in less than an hour. They threw out 95% of them. They then did deep dives in less than 5 percent of the Cities they considered. To do those deep dives, they did an average of 20 Google searches If they didn’t find your website, they went to someone else’s. If they came to your site and didn’t find what they wanted in 10 seconds, they left.
  • 35. “Comprehensive List of Major Private Sector Employers with Headcount” Dennis Donovan WDG Consulting
  • 36. Google Rule #7 YOUR CUSTOMERS ARE YOUR AD AGENCY “In the 20th century, we did monologue marketing. In the 21st century, we’ve moved to dialogue. Customers…will not tolerate not being heard” Source: John Hayes, CMO, American Express
  • 37. SHARE
  • 38.
  • 39. Local bloggers = local insight and color
  • 40. Local CEO’s = your sales team
  • 41.
  • 42. Google Rule #8 MAKE MISTAKES WELL “Oops. I did it again.” Britney Spears “Oops. I Did It Again”
  • 44. Summing It Up Everybody Needs Google Juice Middlemen Are Doomed Do What You Do Best and Link to the Rest Be A Platform & Listen 5. Join a Network & Think Distributed Answers are Instantaneous Your Customers Are Your Ad Agency Make Mistakes Well
  • 45. Announcing the Atlas Smart City Economic Development Website Developed for cities and counties 100,000 in population or less At a budget that doesn’t break the bank Includes the features the big cities have: Content Management GIS Property Database Demographic Report Generator Helps small and midsized cities and counties reach local, regional, national, and international audiences http://www.atlas-advertising.com/smart-city-economic-development-website.aspx
  • 46. To be able to brag to your friends about all you know… Be the closest at your table to answer: What percentage of U.S. Site Selectors use Social Media/Social Networks each week?
  • 48.
  • 49.

Editor's Notes

  1. In the book…the link… IMPACT on news…can link to history instead of repeat itis it necessary for each paper to have its own golf writer? how is the story unique???
  2. Changes the structure.Generalization  SpecializationDetermine your specialty; your USPMass of niches.Opportunities for collaboration.
  3. MappingWe had the website company we work with do a Google “Mash-up” for us…For Real Estate searches…We utilize one of the many vendors…in this case, “Total Commercial”
  4. Bad Lady Gaga. Pick up the phone. In the book…A platform enables. Helps others build value.Helps users create their own networks, products, communities, _____.EX: Google maps and the mashup we mentioned.
  5. Some examples of platforms can be seen here.Digg…aggregation of news stories. OR your Facebook/LinkedIn/Twitter stream…Wikipedia…while still not allowed as an “official” source for scholarly research, pretty accurate.Based on the idea of the collective wisdom of crowds.CAVEAT – sometimes people are just wrong.Orlando Tip: NEVER followed the crowd at theme parks. Most people incorrectly believe they have to wait in line and don’t notice the empty area is actually the other line…Facebook platform is open for applications…Which unfortunately can lead to things like FARMVILLE.
  6. FlickrOrlando Rocks microsite
  7. Google alertsTweetdeckHootSuitePR tools
  8. The power of “SHARE”
  9. MappingWe had the website company we work with do a Google “Mash-up” for us…For Real Estate searches…We utilize one of the many vendors…in this case, “Total Commercial”