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Communication Filters

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Communication Filters

  1. 1. Problem solving and Communication <ul><li>Types </li></ul><ul><li>Impersonal </li></ul><ul><ul><li>Written </li></ul></ul><ul><ul><li>E-mail </li></ul></ul><ul><li>Interpersonal </li></ul><ul><ul><li>Talk / Telephone </li></ul></ul><ul><ul><li>Meeting </li></ul></ul><ul><ul><li>Informal </li></ul></ul>
  2. 2. Sender Filters Semantics Emotions Attitudes Role Expectations Gender Bias Non Verbal Messages Receiver Filters Semantics Emotions Attitudes Role Expectations Gender Bias Non Verbal Messages Sender Receiver Message Feed Back
  3. 3. Semantics <ul><li>Words do not mean the same </li></ul><ul><li>Abstract terms give different meanings </li></ul><ul><li>Reasons may be many </li></ul><ul><ul><li>Attitude </li></ul></ul><ul><ul><li>Back ground </li></ul></ul><ul><ul><li>Experience </li></ul></ul><ul><ul><li>Culture </li></ul></ul>
  4. 4. Emotions <ul><li>We have no Control on them </li></ul><ul><li>They cause Bias </li></ul><ul><li>Content Vs Message </li></ul><ul><li>Anger causes anger </li></ul><ul><li>Fight ensues </li></ul><ul><li>Deal with Emotions </li></ul>
  5. 5. Attitudes <ul><li>Beliefs backed by Emotions </li></ul><ul><li>Alter the way the message is heard </li></ul><ul><li>Reasons can be many </li></ul><ul><ul><li>Voice </li></ul></ul><ul><ul><li>Accent </li></ul></ul><ul><ul><li>Gestures </li></ul></ul><ul><ul><li>Mannerisms </li></ul></ul><ul><ul><li>Dress </li></ul></ul><ul><ul><li>Delivery Etc </li></ul></ul>
  6. 6. Roles <ul><li>Boss </li></ul><ul><li>Customer </li></ul><ul><li>Employee </li></ul><ul><li>Position Power </li></ul><ul><li>One way information </li></ul><ul><li>Difficult relations </li></ul>
  7. 7. Gender Bias <ul><li>Message twisted </li></ul><ul><li>Listening </li></ul><ul><li>Reaction </li></ul><ul><li>Feedback </li></ul><ul><li>Different Topics </li></ul><ul><li>Wavelengths </li></ul>
  8. 8. Non Verbal Messages <ul><li>Body language </li></ul><ul><li>Consistency </li></ul><ul><li>Contradiction </li></ul><ul><li>Eye contact </li></ul><ul><li>Facial feelings </li></ul><ul><li>Gestures </li></ul>
  9. 9. In an Organisation <ul><li>We have common Goals </li></ul><ul><li>Plan, Execute, Evaluate </li></ul><ul><li>Men and Material </li></ul><ul><li>Team and Network </li></ul><ul><li>Attitude and personality </li></ul><ul><li>Downward </li></ul><ul><li>Upward </li></ul><ul><li>lateral </li></ul>
  10. 10. Problem Solving and Behavior <ul><li>What you do and say cause impressions </li></ul><ul><li>Inner thoughts are not known </li></ul><ul><li>Knowing the styles will help!! </li></ul><ul><li>No style is inferior </li></ul><ul><li>Dealing is important </li></ul>
  11. 11. Styles <ul><li>Individuals differ </li></ul><ul><li>Impressions last </li></ul><ul><li>Both are stable </li></ul><ul><li>Only small number of styles exist </li></ul><ul><li>Intuitor, thinker, feeler,and sensor </li></ul><ul><li>Judgments according to styles </li></ul>
  12. 12. Bias <ul><li>Age discrimination </li></ul><ul><li>Gender </li></ul><ul><li>Style bias </li></ul><ul><li>Other style is uncomfortable </li></ul><ul><li>Same style is misunderstood </li></ul><ul><li>Be aware of the style! </li></ul>
  13. 13. Dominance and Sociability <ul><li>Where are we? </li></ul><ul><li>Which is the ideal place? </li></ul><ul><li>Which is the ideal style? </li></ul><ul><li>How do we know? </li></ul>
  14. 14. Your behavior Style <ul><li>Emotive </li></ul><ul><li>Director </li></ul><ul><li>Reflective </li></ul><ul><li>Supportive </li></ul>
  15. 15. Your BEHAVIOUR Style? <ul><li>Take the Indicators and plot your position </li></ul><ul><li>Let your partner plot your style </li></ul><ul><li>Compare and identify the style </li></ul><ul><li>High or Low Dominance </li></ul><ul><li>High or Low Sociability </li></ul>
  16. 17. Supportive Style <ul><li>•      Pays attention </li></ul><ul><li>•      Friendly </li></ul><ul><li>Thoughtful decisions </li></ul><ul><li>Attempts to win </li></ul><ul><li>Agrees with everyone </li></ul><ul><li>Seeks reassurance </li></ul><ul><li>No strong stands </li></ul><ul><li>Apologises a lot </li></ul>
  17. 18. Director Style <ul><li>•      Serious </li></ul><ul><li>•      Strong opinions </li></ul><ul><li>•      Indifferent </li></ul><ul><li>Determined to come out on top </li></ul><ul><li>Will not admit being wrong </li></ul><ul><li>Cold and no feelings in dealings </li></ul><ul><li>Uses dogmatic phrases </li></ul><ul><ul><li>“ never” You Can’t” </li></ul></ul><ul><li>Talks with airs </li></ul><ul><li>Looks down on people </li></ul>
  18. 19. Emotive Style <ul><li>•      Action oriented </li></ul><ul><li>•      Informal </li></ul><ul><li>•      Persuasive </li></ul><ul><li>Expresses highly emotional pinions </li></ul><ul><li>Outspoken </li></ul><ul><li>Can be offensive also </li></ul><ul><li>seems unwilling to </li></ul><ul><li>listen to others’ views </li></ul><ul><li>Exaggerated gestures </li></ul><ul><li>and facial expressions </li></ul>
  19. 20. Reflective Style <ul><li>Formal and controlled </li></ul><ul><li>Quiet and aloof </li></ul><ul><li>systematic </li></ul><ul><li>Tends to avoid taking </li></ul><ul><li>decisions </li></ul><ul><li>Seems overly </li></ul><ul><li>interested in details </li></ul><ul><li>Very still and formal </li></ul><ul><li>in dealing with others </li></ul><ul><li>Avoids displaying emotions </li></ul>
  20. 21. To the Emotive Style <ul><li>Build social and business relationships </li></ul><ul><li>Display interest in other’s ideas, interests and experiences </li></ul><ul><li>Don’t stress on details </li></ul><ul><li>Go for fast inspirational talk </li></ul>
  21. 22. To the Director Style <ul><li>Be specific, brief and to the point </li></ul><ul><li>Use time effectively </li></ul><ul><li>Present the facts logically </li></ul><ul><li>Be prepared to face questions </li></ul><ul><li>Disagree with the issue not the person </li></ul>
  22. 23. To the Reflective Style <ul><li>Be well organised </li></ul><ul><li>Systematic approach to life </li></ul><ul><li>Be straight forward </li></ul><ul><li>Get to business quickly </li></ul><ul><li>Be accurate and realistic with information </li></ul>
  23. 24. To the Supportive Style <ul><li>Show interest in the person </li></ul><ul><li>Draw out views and goals </li></ul><ul><li>Listen and respond to the needs </li></ul><ul><li>Present views in quiet manner </li></ul><ul><li>No pushing </li></ul>

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