Effective public dealing

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Effective public dealing

  1. 1. Effective Public Dealing Hammad Siddiqui [email_address]
  2. 2. Key…….. It is essential to know your public (people around you)
  3. 3. Lead don’t be led <ul><li>Keep your cool </li></ul><ul><li>Think how dependent they are </li></ul><ul><li>Push them into difficult decision making situations </li></ul><ul><li>Apply the SAP Rules </li></ul><ul><ul><li>Support – Appreciate – Pamper </li></ul></ul>
  4. 4. There are either…… “Easy People” Or “Difficult People”
  5. 5. C haracteristics of “Difficult” People <ul><li>Unreasonably Stubborn </li></ul><ul><li>Unreasonably Argumentative </li></ul><ul><li>Rigid </li></ul><ul><li>Disrespectful of ideas of others </li></ul><ul><li>Closed-Minded </li></ul><ul><li>Overly Sensitive </li></ul><ul><li>Selfish </li></ul><ul><li>Responding Emotionally “Non-responsible” (bad Faith) </li></ul><ul><li>Unforgiving </li></ul><ul><li>Mean </li></ul><ul><li>Bitter </li></ul><ul><li>Authoritarian </li></ul><ul><li>Critical </li></ul>
  6. 6. Characteristics of “Easy” People <ul><li>Good Listener </li></ul><ul><li>Non-Judgmental </li></ul><ul><li>Thoughtful </li></ul><ul><li>Patient </li></ul><ul><li>Not Easily Hurt </li></ul><ul><li>Calm </li></ul><ul><li>Non-Critical </li></ul><ul><li>Understanding </li></ul><ul><li>Doesn’t Jump to Conclusions </li></ul><ul><li>Approachable </li></ul><ul><li>Forgiving </li></ul>
  7. 7. Basic Public Dealing Techniques <ul><li>Do not over-react </li></ul><ul><li>Hold realistic expectations </li></ul><ul><li>Do not try to change a difficult person </li></ul><ul><li>Do not enter into avoidable confrontation </li></ul>
  8. 8. If you have to Confront ! <ul><li>Do it privately , not publicly </li></ul><ul><li>Do it as soon as possible </li></ul><ul><li>Speak to one issue at a time </li></ul><ul><li>Once you've make a point don't keep repeating </li></ul><ul><li>Do not interrupt, listen carefully </li></ul><ul><li>Deal only with behaviors </li></ul><ul><li>Present criticisms as suggestions or questions if possible </li></ul><ul><li>Don't apologize for the confrontation </li></ul><ul><li>Don't forget the compliments </li></ul>
  9. 9. Your views are welcome [email_address]

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