.

1. MEANING OF RECEPTIONIST
THE BUSINESS DUTIES OF A RECEPTIONIST MAY
INCLUDE ANSWERING VISITORS' ENQUIRIES ABOUT A
COMPANY AND ITS PRODUCTS OR SERVICES, DIRECTING
VISITORS TO THEIR DESTINATIONS, SORTING AND
HANDING OUT MAIL, ANSWERING INCOMING CALLS ON
MULTI-LINE TELEPHONES OR, EARLIER IN THE 20TH
CENTURY, A SWITCHBOARD, SETTING APPOINTMENTS,
Topic :
Functions Of Receptionist

2. WHAT ARE THE DUTIES AND RESPONSIBILITIES
OF A RECEPTIONIST?
 A receptionist's daily tasks will involve:
 Meeting and greeting clients.
 Booking meetings.
 Arranging couriers.
 Keeping the reception area tidy.
 Answering and forwarding phone calls.
 Screening phone calls.
 Sorting and distributing post.

3. WHAT DOES A RECEPTIONIST HAVE TO DO
 Receptionists perform administrative tasks,
such as answering phones, receiving visitors,
and providing general information about their
organization to the public and customers.

4. WHAT IS THE ROLE OF A FRONT DESK OFFICER?
The duties of a front desk officer vary but
typically consist of answering phones,
greeting customers and clients, scheduling
appointments, verifying identification and
signing in guests, opening and closing the
establishment, and acting as a liaison
between clients and executive staff.

5. RECEPTIONIST JOB DUTIES:
 Welcomes visitors by greeting them, in person
or on the telephone; answering or referring
inquiries.
 Directs visitors by maintaining employee and
department directories; giving instructions.
 Maintains security by following procedures;
monitoring logbook; issuing visitor badges.
 Maintains telecommunication system by
following manufacturer's instructions for house
phone and console operation.

6. IMAGES OF RECEPTIONIST

8. MEANING OF TOURISM PRODUCT
 Tourism product is a group of components
or elements brought together in a 'bundle' to
satisfy the consumer's need. A tourism
product is anything that can be offered for
attraction, acquisition or consumption. It
includes physical objects, services,
personalities, places, organizations and
ideas.

9. TOURISM PRODUCT DEVELOPMENT
 Develop plans and programmes for the
improvement of resort areas;
Assist with the improvement of the
infrastructure and physical environment of resort
towns;
Encourage investment in tourism-related
activities;
Establish, inspect and monitor the standards
of all entities operating in the tourism sector
and;
Create, organize and conduct training
programmes which will facilitate human
development in the tourism sector

10. DEFINATION OF TOURISM PRODUCT
 Tourism product is something that can be
offered to tourists to visit a tourist destination.
The products which satisfy the leisure,
pleasure, religious or business needs at
places other than the normal place of
residence are known as tourism products

11. CHARACTERISTICS OF TOURISM PRODUCT
 1. Tourism products are available at the destination. They
cannot be moved outside the destination. So the tourist
has to be present at the destination for consumption of
tourism products.
 2. Tourism products cannot be brought back with the
tourist to his/her home. Only memories of the tourism
products in form of photographs, videos can be with the
tourist.
 3. Tourism products cannot be stored. Out of 100 seats
there are 80 seats occupied in an airplane from New
Delhi to Mumbai , then there is loss of revenue for 20
seats for that flight. And this loss can never be recovered.
5. Tourism products cannot be owned by the tourist. If you
visit Taj Mahal by purchasing the entry ticket, it does not
mean you own Taj Mahal.

12.  5. Tourism products cannot be owned by the
tourist. If you visit Taj Mahal by purchasing the
entry ticket, it does not mean you own Taj
Mahal.
 6. Tourism products have to be purchased and
then consumed by the buyer at the destination.
If one has to enjoy beaches of Goa, then one
has to make booking for hotel, transportation etc
by making payment. Then has to go to Goa and
enjoy the beaches. It cannot be like you can test
drive various cars before purchasing one.
 7. Tourism products are made available by
people. So they are highly dependent on people
who are providing it. If a guide is unable to give
you good commentary on Red Fort then your

13. FEATURES OF TOURISM PRODUCT
 Highy perishable
 Service product
 User’s presence is essential(cannot sell without involvement)
 Combination of different products
 Combination of tangible & intangible products(airlines seat-
comfort)
 Risk product/Seasonal based products(High peak/Off season)
 Uneven demand & supply(no exact prediction/tourist
interest(ascending)
 Product standard depends on staffs(same product)