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1 | P a g e
DINESH HEMDEV
Contact: 09820260979 (M) E-Mail: dannyhemdev@gmail.com
Address: B/4, Chembur Ramniwas C.H.S.Ltd, Swastik Park, Chembur, Mumbai-71.
OBJECTIVE
To serve organisation in my best ability as Recruitment / Talent Acquisition leader.
PROFESSIONAL SYNOPSIS
A result oriented professional with over 14 years of experience in the areas of Chief Talent
Advisor(Niche Skills), Talent Acquisition, Sub-Contractor Management, Staff Augmentation and
Vendor Management. Currently associated with Integra Software Services Pvt. Ltd.,
Pondicherry as Deputy General Manager (Pondicherry, Chennai, Bangalore and Pune Region).
Proficient in managing & leading teams for successful ramp-up of headcount in large accounts
viz. Pearson, Springer, Taylor and Francis and various other leading publishers.
CERTIFICATIONS
• Certified ITIL v3.
• Six Sigma Certified – Yellow Belt “Improving AET in Telecom Domain”
• Six Sigma Certified – Green Belt “Improving – SLA Compliance for New Joinees Attending
Induction Training”
• Attended Technical Writer Training organised by CapGemini India.
• Certified as ORACLE Certified Associate from ORACLE Corporation.
CORE COMPETENCIES
Talent Acquisition Business Process Improvement People Management
Vendor Management Business Reporting and Analysis SLA Management
CSR Operations Management Process Management
Diversity Client Relations BackOffice Operations
Chief Talent Advisor (Niche Skills) Quality Compliance
Leadership Hiring MIS Management
Campus Recruitment (West region)
Sourcing Strategy
Talent Branding
Social Networker
Liaison (Legal & Procurement)
Sub Contractors Management
Salary Negotiation
Rate Negotiation
ORGANISATIONAL EXPERIENCE
Since Oct’16 till date at Integra Software Services Pvt. Ltd., Pondicherry
Deputy General Manager – Talent Acquisition
Since Oct’16 Recruitment (Pondicherry, Chennai, Bangalore and Pune)
2 | P a g e
Key Deliverables
• Recruitment Head for Publishing, e-Learning and Content development
• Lead for Critical Positions and Leadership hiring
• Sourcing Strategy specialist for large accounts i.e. Pearson, Taylor & Francis, Springer and
many more...
• Campus Hiring for South region
• Managed 5 recruiters and 1 Recruitment Manager; Key responsible to ramp-up large accounts
both in Print production , digital e-Learning and Content development.
Since June’10 till Sep’16 at Polaris Financial Technologies, Mumbai
Manager – Talent Acquisition
Since June’10 Recruitment (Mumbai, Pune, Bangalore and Hyderabad)
Key Deliverables
• Chief Talent Advisor for Niche skills across organization – viz Clearing and Derivatives(i.e.
GMI, Clearvision), Cash Managements and Liquidity, Payments, Retail Banking, Risk
Management(i.e. Mantas, Actimise)
• Vendor Manager for major accounts – Evaluating, Empanelling one-time and sub-con vendors.
• Arranging calibration call for key assignments with both stake holders and vendor companies.
• Defining Skill matrix for vendor companies based on their skill specialization and market
penetration.
• Lead for Americas 1 – key accounts viz. Morgan Stanley and Master Card
• Sourcing Strategy specialist for large accounts.
• Campus Hiring for West region – For major accounts – JPMC, Morgan Stanley, CITI, Master
Card
• Leadership Hiring and Talent Branding
• Services - Managed JPMC viz. skills GMI, Clearvision, AS/400, Flex, PB, C++, Unix with Perl,
Fatwire, Marklogic and many more...
• Products - Managed 7-10 recruiters; Key responsible to ramp-up Banking verticals viz. Risk
Management, Custody, Treasury and Liquidity. SPOC for Mumbai, Bangalore and Hyderabad
Awards and Recognition
• Spot Award for fastest ramp-up for ETL skills(Abinitio and Informatica) – 25 FTEs hired in 45
days in January 2015 by Business Head(CITI)
• Awarded Team Excellence Award in April 2012 for wining biggest deal in Services (JPMC CDT)
• Awarded Gem Award in Aug 2011 for fastest ramp-up in G8 Accounts and JPMC – Niche skill
hiring(FLEX) across organisation
• Awarded Twice Chairmans High Performance Award in 2010 and 2011 respectively
• Spot Award for Hiring 124 resources in 45 days time in niche areas viz. Java Flex, Sybase,
Talend and BO.
Since May’07 at CapGemini India, Mumbai
Senior Consultant – Vendor Management Lead
Since May’07 PRM – Recruitment (Mumbai, Bangalore and Kolkata)
Key Deliverables
• Managing recruitment vendors; negotiating better rate contracts for Sub Contractors.
• Instrumental in conducting 360 degree review of current vendors for their performance
evaluation and renewal process.
• Liaising with hotels to ensure and arrange for accommodation for the employees for the
first seven days.
3 | P a g e
• Being accountable for Engagement Quality Metrics.
• Acting as SPOC for Vendor Evaluation & Vendor Empanelment – Recruitment Agencies, Pre-
Employment Medical Centers and Hotels.
• Overseeing a team handling invoices related to Recruitment Agencies/Pre-Employment
Medical Centers/ Background Verification/ Transport/ Hotel Accommodation, Relocation
Claims, and Interview Re-imbursement.
Major Attainments
• Created Standard Rate card for Sub-Contractor – Both Skill-wise and Experience Level
• Developed major vendors for Direct Hires Recruitment and Sub-contractors for Mumbai,
Bangalore and Kolkata.
• Took initiatives to analyse the performance of vendors and organised Annual Vendor Meet.
• Attained the cost savings by negotiating best pricing model.
• Handled approximately 5crores Amount of payments annually.
Jun’05 – May’07 at Reliasys Technologies India Private Limited, Mumbai
As Manager Transaction Processing (Account Receivables) Operations
Key Deliverables
• Managing a team of 75-100; handling the transitioning entailing:
• Understanding business function, creating business model and submitting feasibility study
report.
• Managing RFI’s and RFP’s.
• Liaising with HR (Resource Allocation), Tech (Application Development, System
Procurement) and support functions.
• Taking the total accountability for the project and streamlining the operations.
• Interacting with the clients to foster strong relationships by way of ensuring speedy
resolution of queries.
• Coordinating with MIS team for document processing statistics on daily/weekly/monthly basis.
Major Attainments
• Created process flow for CSR processing activities. Defined roles and responsibilities at each
level.
• Implemented Downloading and Printing (D&P) Process. Liaised between D&P Team and
Operations.
• Formulated the audit report for data processing, approved by client and implemented in
JDE by technology team. Implemented incentive and reward program for Processing and
D&P Executives.
• Played a role as key participant in implementing checklist for Processing Executive.
• Used the following for processing: JD Edwards, Lotus Notes, Adobe Writer and MS-Office.
• Introduced QA Checklist to minimise errors and automated Downloading and Printing
Process.
Major clients handled: ABM Industries.
Dec’03 – Jun’05 at Intelenet Global Services Limited, Mumbai
(Joint venture of HDFC & Barclays, UK)
As Team Leader (Inbound Telecom Process)
Key Deliverables
• Transitioning the Reporting Process Structure in accordance to Client Specifications;
analysing MIS Report Rollout on daily/weekly/monthly basis.
• Providing inputs to Head of Operations for the site SLAs.
• Being responsible for Security Audit (BS776).
Major Attainments
• Played an instrumental role in taking initiatives taken to streamline MIS operations.
4 | P a g e
Awards of recognition or appreciation letters received as “Pilot Team”.
Apr’02 – Dec’03 at Global eCMS (Division of GTL Limited), Mumbai
As MIS Executive: Outbound Credit Card Process and Legal KPO
Key Deliverables
• Analysing client’s business process and formulating workflow for Lead Management, MIS and
Report Generation.
• Coordinating with the technology team for developing the ‘Lead Management’ software and
responsible for the implementation of the same.
• Liaising with the technology team for developing the ‘Legal Transcription’ software and
ensuring implementation of the same.
Major Attainments
• Involved in Providian another Key Project “Membership” implemented on 18th Nov’02.
• Implemented OLAP in Flash Reports, Hourly Snapshots for Lead Acquisition & Membership.
• Managed Headcount Tracker and Attrition Report – Available to Floor HR.
• Liaised with HR Team for Resource Allocation.
PREVIOUS ASSIGNMENTS
Oct’01 – Jan’02 at Crisil Limited, Mumbai
Consultant
(On Contract)
Sep’00 – Sep’01 at Think Software and Services, Mumbai
Project Leader
(On Contract)
Sep’98 – Jul’00 at Areef Computer Institute, Mumbai
System Manager
Mar’98 – Sep’98 at Centre for Monitoring Indian Economy Private Limited, Mumbai
Programmer
TOOLS USED
• Davox Ensemble (Management Console – Reports), SQL Server 2000, Lotus Notes and MS-Office.
• SQL Server 2000, Visual Basic (6.0), laTex (Document Preparation Program).
SCHOLASTICS
• Currently, Pursuing MBA(HR) from Welingkar Institute of Management in 2016.
• MCA from Madurai Kamaraj University in 2006.
• Masters Diploma in Software Engineering (MDSE) from Aptech Computer Education, Ghatkopar,
India in 1996.
• B.Com. from Mumbai University in 1996.
PERSONAL PROFILE
Date of Birth 20
th
September, 1975
Linguistic Abilities English, Hindi, Marathi and Sindhi

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Recruitment Leader's Resume Summary and Objectives

  • 1. 1 | P a g e DINESH HEMDEV Contact: 09820260979 (M) E-Mail: dannyhemdev@gmail.com Address: B/4, Chembur Ramniwas C.H.S.Ltd, Swastik Park, Chembur, Mumbai-71. OBJECTIVE To serve organisation in my best ability as Recruitment / Talent Acquisition leader. PROFESSIONAL SYNOPSIS A result oriented professional with over 14 years of experience in the areas of Chief Talent Advisor(Niche Skills), Talent Acquisition, Sub-Contractor Management, Staff Augmentation and Vendor Management. Currently associated with Integra Software Services Pvt. Ltd., Pondicherry as Deputy General Manager (Pondicherry, Chennai, Bangalore and Pune Region). Proficient in managing & leading teams for successful ramp-up of headcount in large accounts viz. Pearson, Springer, Taylor and Francis and various other leading publishers. CERTIFICATIONS • Certified ITIL v3. • Six Sigma Certified – Yellow Belt “Improving AET in Telecom Domain” • Six Sigma Certified – Green Belt “Improving – SLA Compliance for New Joinees Attending Induction Training” • Attended Technical Writer Training organised by CapGemini India. • Certified as ORACLE Certified Associate from ORACLE Corporation. CORE COMPETENCIES Talent Acquisition Business Process Improvement People Management Vendor Management Business Reporting and Analysis SLA Management CSR Operations Management Process Management Diversity Client Relations BackOffice Operations Chief Talent Advisor (Niche Skills) Quality Compliance Leadership Hiring MIS Management Campus Recruitment (West region) Sourcing Strategy Talent Branding Social Networker Liaison (Legal & Procurement) Sub Contractors Management Salary Negotiation Rate Negotiation ORGANISATIONAL EXPERIENCE Since Oct’16 till date at Integra Software Services Pvt. Ltd., Pondicherry Deputy General Manager – Talent Acquisition Since Oct’16 Recruitment (Pondicherry, Chennai, Bangalore and Pune)
  • 2. 2 | P a g e Key Deliverables • Recruitment Head for Publishing, e-Learning and Content development • Lead for Critical Positions and Leadership hiring • Sourcing Strategy specialist for large accounts i.e. Pearson, Taylor & Francis, Springer and many more... • Campus Hiring for South region • Managed 5 recruiters and 1 Recruitment Manager; Key responsible to ramp-up large accounts both in Print production , digital e-Learning and Content development. Since June’10 till Sep’16 at Polaris Financial Technologies, Mumbai Manager – Talent Acquisition Since June’10 Recruitment (Mumbai, Pune, Bangalore and Hyderabad) Key Deliverables • Chief Talent Advisor for Niche skills across organization – viz Clearing and Derivatives(i.e. GMI, Clearvision), Cash Managements and Liquidity, Payments, Retail Banking, Risk Management(i.e. Mantas, Actimise) • Vendor Manager for major accounts – Evaluating, Empanelling one-time and sub-con vendors. • Arranging calibration call for key assignments with both stake holders and vendor companies. • Defining Skill matrix for vendor companies based on their skill specialization and market penetration. • Lead for Americas 1 – key accounts viz. Morgan Stanley and Master Card • Sourcing Strategy specialist for large accounts. • Campus Hiring for West region – For major accounts – JPMC, Morgan Stanley, CITI, Master Card • Leadership Hiring and Talent Branding • Services - Managed JPMC viz. skills GMI, Clearvision, AS/400, Flex, PB, C++, Unix with Perl, Fatwire, Marklogic and many more... • Products - Managed 7-10 recruiters; Key responsible to ramp-up Banking verticals viz. Risk Management, Custody, Treasury and Liquidity. SPOC for Mumbai, Bangalore and Hyderabad Awards and Recognition • Spot Award for fastest ramp-up for ETL skills(Abinitio and Informatica) – 25 FTEs hired in 45 days in January 2015 by Business Head(CITI) • Awarded Team Excellence Award in April 2012 for wining biggest deal in Services (JPMC CDT) • Awarded Gem Award in Aug 2011 for fastest ramp-up in G8 Accounts and JPMC – Niche skill hiring(FLEX) across organisation • Awarded Twice Chairmans High Performance Award in 2010 and 2011 respectively • Spot Award for Hiring 124 resources in 45 days time in niche areas viz. Java Flex, Sybase, Talend and BO. Since May’07 at CapGemini India, Mumbai Senior Consultant – Vendor Management Lead Since May’07 PRM – Recruitment (Mumbai, Bangalore and Kolkata) Key Deliverables • Managing recruitment vendors; negotiating better rate contracts for Sub Contractors. • Instrumental in conducting 360 degree review of current vendors for their performance evaluation and renewal process. • Liaising with hotels to ensure and arrange for accommodation for the employees for the first seven days.
  • 3. 3 | P a g e • Being accountable for Engagement Quality Metrics. • Acting as SPOC for Vendor Evaluation & Vendor Empanelment – Recruitment Agencies, Pre- Employment Medical Centers and Hotels. • Overseeing a team handling invoices related to Recruitment Agencies/Pre-Employment Medical Centers/ Background Verification/ Transport/ Hotel Accommodation, Relocation Claims, and Interview Re-imbursement. Major Attainments • Created Standard Rate card for Sub-Contractor – Both Skill-wise and Experience Level • Developed major vendors for Direct Hires Recruitment and Sub-contractors for Mumbai, Bangalore and Kolkata. • Took initiatives to analyse the performance of vendors and organised Annual Vendor Meet. • Attained the cost savings by negotiating best pricing model. • Handled approximately 5crores Amount of payments annually. Jun’05 – May’07 at Reliasys Technologies India Private Limited, Mumbai As Manager Transaction Processing (Account Receivables) Operations Key Deliverables • Managing a team of 75-100; handling the transitioning entailing: • Understanding business function, creating business model and submitting feasibility study report. • Managing RFI’s and RFP’s. • Liaising with HR (Resource Allocation), Tech (Application Development, System Procurement) and support functions. • Taking the total accountability for the project and streamlining the operations. • Interacting with the clients to foster strong relationships by way of ensuring speedy resolution of queries. • Coordinating with MIS team for document processing statistics on daily/weekly/monthly basis. Major Attainments • Created process flow for CSR processing activities. Defined roles and responsibilities at each level. • Implemented Downloading and Printing (D&P) Process. Liaised between D&P Team and Operations. • Formulated the audit report for data processing, approved by client and implemented in JDE by technology team. Implemented incentive and reward program for Processing and D&P Executives. • Played a role as key participant in implementing checklist for Processing Executive. • Used the following for processing: JD Edwards, Lotus Notes, Adobe Writer and MS-Office. • Introduced QA Checklist to minimise errors and automated Downloading and Printing Process. Major clients handled: ABM Industries. Dec’03 – Jun’05 at Intelenet Global Services Limited, Mumbai (Joint venture of HDFC & Barclays, UK) As Team Leader (Inbound Telecom Process) Key Deliverables • Transitioning the Reporting Process Structure in accordance to Client Specifications; analysing MIS Report Rollout on daily/weekly/monthly basis. • Providing inputs to Head of Operations for the site SLAs. • Being responsible for Security Audit (BS776). Major Attainments • Played an instrumental role in taking initiatives taken to streamline MIS operations.
  • 4. 4 | P a g e Awards of recognition or appreciation letters received as “Pilot Team”. Apr’02 – Dec’03 at Global eCMS (Division of GTL Limited), Mumbai As MIS Executive: Outbound Credit Card Process and Legal KPO Key Deliverables • Analysing client’s business process and formulating workflow for Lead Management, MIS and Report Generation. • Coordinating with the technology team for developing the ‘Lead Management’ software and responsible for the implementation of the same. • Liaising with the technology team for developing the ‘Legal Transcription’ software and ensuring implementation of the same. Major Attainments • Involved in Providian another Key Project “Membership” implemented on 18th Nov’02. • Implemented OLAP in Flash Reports, Hourly Snapshots for Lead Acquisition & Membership. • Managed Headcount Tracker and Attrition Report – Available to Floor HR. • Liaised with HR Team for Resource Allocation. PREVIOUS ASSIGNMENTS Oct’01 – Jan’02 at Crisil Limited, Mumbai Consultant (On Contract) Sep’00 – Sep’01 at Think Software and Services, Mumbai Project Leader (On Contract) Sep’98 – Jul’00 at Areef Computer Institute, Mumbai System Manager Mar’98 – Sep’98 at Centre for Monitoring Indian Economy Private Limited, Mumbai Programmer TOOLS USED • Davox Ensemble (Management Console – Reports), SQL Server 2000, Lotus Notes and MS-Office. • SQL Server 2000, Visual Basic (6.0), laTex (Document Preparation Program). SCHOLASTICS • Currently, Pursuing MBA(HR) from Welingkar Institute of Management in 2016. • MCA from Madurai Kamaraj University in 2006. • Masters Diploma in Software Engineering (MDSE) from Aptech Computer Education, Ghatkopar, India in 1996. • B.Com. from Mumbai University in 1996. PERSONAL PROFILE Date of Birth 20 th September, 1975 Linguistic Abilities English, Hindi, Marathi and Sindhi