1. Strength
Career Synopsis
 Started as a fresher with Infosys in Feb 2007. 9.6 years of IT experience with 3 years at Onsite.
 9+ years of experience on Application design, development and maintenance and support of
mainframe systems in Retail sector with a strong knowledge on HR & Payroll, Accounting,
Reconciliation, Banking, Customer complaint management and working knowledge of
Logistics (Warehouse systems) & supply chain applications.
 2+ year of experience as Functional consultant for migration of application from Legacy
environment to Oracle HRMS and LMS Kronos, designed and developed the interfaces,
Cutover and migration plan.
 6 months of experience in SAP Material management and Invoice Planning modules.
 Excellent Team building, Team management, Analytical, Interpersonal and communication skills
 Played various roles such as Developer/Tester, Production Support, Onsite coordinator, Offshore
Team Lead and lately Onsite Team Lead.
 3 years of experience in working with client (at London & Manchester), Experience in Onsite
– Offshore Project Execution and handled team across different locations.
 Store and Warehouse visits to understand operation of existing application at store and Depot
and to gather the functional requirements for the new product.
 Also, played the role of KM anchor and Configuration Controller for a number of cycles.
Technical Expertise
A. Technical Expertise
 Languages: COBOL/COBOL II, CICS, JCL, MVS, SYNCSORT, DFSORT and ICETOOL,
EASYTRIEVE, SELCOPY, SQL, MQ Series, PL1
 O/S: z/OS
 Database: DB2, IMS DB/DC, Oracle DB
 Tools/Utilities: TSO/ISPF, FILEAID, FILEAID for DB2 & IMS, VSAM, XPEDITOR, SPUFI,
TELON, LIBRARIAN, IBM Mainframe Utilities, Bassware, AccurateNXG
 Scheduler: JOBTRAC, Control-M
 File Transfer: FTP, XCOM, NDM
Tanveer Dafedar
Email: tanveespsn@gmail.com Mobile: 8600706660
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 Working as the Offshore Lead for Legacy application support, development and maintenance
projects undertaken by Infosys for a LexisNexis Account (US publication).
 Leading a team of 9 members working from both Offshore and Onsite location.
 Provide domain consultancy for the Publication domain applications.
 Work as functional consultant for SAP Material management and Invoice Planning
modules.
 Interact with the customer and the offshore/onsite to maintain a constant communication.
 Engage with customers on a day-to-day basis for gathering requirements, producing Work
Orders, generating Invoices and obtaining fund for various Fixed Price and Time/Material
projects.
 Produce Weekly Support and Project Dashboard for Infosys which is presented to the
higher management of the customer to understand how it is faring as a supplier of services to
the customer.
 Create Matrix and milestone reports for the project.
Current Roles and Responsibilities – In a Nutshell

2. d
Career Highlights – Key Performances
 Worked in various migration projects such as NDM to XCOM Migration, JOBTRAC to Control-M
Migration, DB2 and IMS Version Upgrade, COBOL and CICS upgrade.
 Implemented DB2 Multi-Row-Fetch concept for SQL cursors to optimize the batch programs. This
change resulted in a saving of 1000 CPU minutes on a monthly basis.
 An endorsement of 12% reduction of utilization cost of Mainframe from the client for various
performance tuning activities carried out.
 Space saving of 500 GB through housekeeping of old data.
 Worked as a Subject Matter Expert cum Business Analyst for the HR & Payroll, Reconciliation
Applications.
 Conceptualized and implemented Out-of-Office hour Production Support from Offshore.
This served to be a model project for many other accounts within Infosys.
 Supported various other big programmes such as migration from Legacy to Oracle HRMS and
LMS Kronos and Legacy Warehouse system to PkMS warehouse system.
 Worked on AccurateNXG – reconciliation tool from Fiserv at client location.
 Service Improvement suggestions including business improvement proactive proposal resulting in
a huge saving to client.

Career Highlights – Achievements and Accolades
 Engagement Level Feedback of 7/7 from the client for last 5 consecutive cycles. SPARSH-ed
for this achievement.
 Best Annuity project in Infosys for FY 2011-2012.
 Awarded various awards including Bravo award, Most Valuable Player TA in Infosys.
 Anchored Knowledge Management (KM) activities in the project and it were nominated for ‘KM
RnR Challenges’ where it finished in the top ten.
 Created presentation and case studies for the nomination of the project in PRIMA and Infosys
Excellence Challenges.
 iTrim Award for the achieving target productivity through resource reduction.
Career Highlights – Key Strength
 Strong technical and analytical abilities with excellent written and verbal communication.
 Thorough understanding of Software Development Life Cycle (SDLC).
 Exposure to all phases of execution for various types of projects such as Application development,
major or minor enhancements, conversion and testing.
 Exposure to various roles such as application developer, production support provider, Team Lead
as well as acting manager for some parts of the project.
 Excellent client and team management skills and interpersonal qualities.
 Adequate knowledge of set processes followed in Infosys as well as other companies in the IT
sector.
 Adequate understanding of ‘NESMA Function Point’ for estimation plus calculation of
productivity.
 Exposure to various auxiliary responsibilities (KM, CC, Resource Mentoring etc.) to achieve a high
standard within the project.

3. Work Experience – Production Support
Client : J Sainsbury’s Limited, London
Employer : Infosys Limited
Duration : Jun’07 till Apr’15
Client Overview: J Sainsbury’s is one of the biggest and oldest Grocery retailers in UK with
more than 800 stores including Hypermarkets, Supermarkets and convenience stores.
HR and Payroll systems manage recruitment, scheduling, labor planning and costing, basic
and variable pay of colleagues. Reconciliation ensures store takings (cashbook) are
matched against bank statement data. Logistics is effectively maintained through a wide
spread locations of Warehouses, facilitating the easy reach to the stores ensuring high
shelf availability and excellent customer delight.
Roles Played:
 L3 support – Offshore
 Duration: 2 year 2 months (Jul ’07 to Sep ‘09)
 Responsibilities: Supporting Tier-1, Tier-2 and Tier-3 applications (Legacy
HR, Payroll and Accounting, Logistics and Supply chain applications) from
Offshore, SLA Maintenance, interaction with Clients and the Operation
Support team in order to resolve daytime issues, Root Cause Analysis for
support issues or anomalies, Problem resolution, Proactive and Preventive
Maintenance as well as Business As Usual activities.
 Challenges: Learning new set of applications within demanding timelines,
understanding the business processes of the client and the supporting
norms for the project.
 Highlights: Learning 38 including 6 business critical applications for Onsite
readiness.
 L3 support - Onsite
 Duration: 1 year (Oct ’09 to Sep ‘10)
 Responsibilities: Supporting Tier-1, Tier-2 and Tier-3 applications (Legacy
HR, Payroll, Accounting, Reconciliation, Logistics and Supply chain
applications and Customer complaints) from Onsite, providing On-call
support in Out-of-Office hours, constant interaction with Clients, Operation
Support team and other software vendors, Problem resolution, Proactive
and Preventive Maintenance etc.
 Challenges: Providing Primary Bleeper Support for highly critical
applications added newly into Infosys portfolio.
 Highlights: Improving ELF from 5 to 7 within a span of 2 cycles.
 Lead L3 Support - Onsite
 Duration: 11 months (Sep ’10 to Jul ‘11)
 Responsibilities: All the aforesaid ones, SPOC for Legacy HR, Payroll,
Accounting, Reconciliation and Logistics and Supply chain applications, Point
of escalation for these applications. Leading a team of 5 members.
 Challenges: Handling client expectations and maintaining same level of
service amidst resource constraints.
 Highlights: Receiving Retail Most Valuable TA award.
 Support Lead for Payroll, HR, Accounting and Reconciliation, Banking,
Logistics and Supply chain Applications – Offshore
 Duration: 1 year (Mar ’12 to Feb ‘13)
 Responsibilities: Mentoring and leading a team of 7 members, producing
Monthly Support Scorecard, offshoring On-call Support, anchoring Defect
Prevention activities, producing BVAs (Business Value Adds).
 Challenges: New role and increased responsibilities, learning and
implementing Infosys Processes.
 Highlights: Preparing and implementing offshore model for On-call support
which helped in achieving a very high operating margin and also used in many
other accounts.
 Support Lead for Supply Chain, Warehousing and Data Mining – Onsite

4.  Support Lead for Payroll, HR, Accounting, Reconciliation, Banking,
Customer complaints and Logistics and Supply chain applications – Onsite
 Duration: 1 year (Feb ’13 to Jan ‘14)
 Responsibilities: Mentoring and leading a team of 6 members at Onsite,
presenting monthly Infosys Service Review Report to the customer,
providing SME support for the aforementioned application areas, initiating
and anchoring Knowledge Management activities at Onsite.
 Challenges: Resolving conflicts created by the merging of teams, an
inevitable step to ensure the targeted growth in margin and better
utilisation of resources.
 Highlights: Receiving consecutive 7/7 ELF from the customer in various
application areas.
Application Developer (Jul ’07 to Apr ’09)
 Roles and Responsibilities:
 Impact Analysis, High and Low Level Design, Test Planning and data setup
based on project requirements.
 Coding programs and performing various forms of testing (Unit Testing,
Integration Testing, Acceptance Testing, Volume and Performance Testing
etc.)
 Deployment and post-deployment support.
 Interacting with Onsite and the customer to gather project requirements.
 Major Projects:
 Payroll migration to Unipay (Northgate): Payroll functionality which was
handled in Legacy environment was migrated to third party called Northgate
which has a package called Unipay to cater the Retail payroll. Designed the
new interfaces from Unipay to Legacy environment also played domain
consultant role for the payroll applications.
 Legacy apps to Oracle HRMS migration: Legacy Personal management
system which use to handle recruitment, contract management, transfer,
leavers and all the employee information were migrated to Oracle HRMS
package.
My Role:-
Functional consultant for Legacy personal management system.
Integration support
Necessary help in coming up with cutover plan from legacy point of view
Providing testing and implementation support for the project team
 Highlights: On the Spot Talent award for the contribution in various development
projects, development of automations, tools and reusable codes which helped
reduce manual effort to a great extent.
Enhancement Team Lead - Offshore (Aug ‘11 to Mar ’12)
 Roles and Responsibilities:
 Mentoring and leading a team of 7-8 members at Offshore.
 Handling communication with Onsite, Customer and other vendors.
 Working in all the phases of SDLC and taking the bottom-line responsibility
for the deliverables.
 Preparation of Project Status Report.
Work Experience –Application Development/Maintenance

5.  Major Projects:
 Legacy Warehouse to PkMS warehouse system: Due to constraint in
legacy warehouse applications and performance issues business has
decided to migrate few Depot from legacy environment to PkMS (Pickticket
Management System) warehouse system. Project included setting up of
Depot in PkMS environment and customisation in accordance with legacy
environment.
 NDM to XCOM Conversion: Due to some licensing constraints, the client
needed to renew contract in case it wished to continue with NDM (a file
transfer product) which had huge cost involvement. We developed an
automation in which all the components requiring change were identified
and converted to use XCOM, a much cheaper alternative.
 Implementation of Multi-Row-Fetch Concept: This is a latest feature in
DB2 available only from version 9.0 onwards. We identified the high CPU
consuming programs that can be tuned using this concept and achieved
1000+ minutes mainframes CPU saving on a monthly basis at peak periods.
 DB2 Upgrade from V7 to V8: Since DB2 V7 is already out of support
from IBM, there are chances of any issues related to the functioning of DB2
software, if they arise at any time, remaining unresolved. Therefore system
was upgraded to DB2 V8 to allow running all the DB2 applications
uninterrupted. After this, upgrade of DB2 V8 to New Function Mode in
production subsystems is required to use all features of DB2 V8.
Following was the test approach:-
 Testing DB2 Utilities: - e.g. REORG, LOAD etc.
 Testing DB2 File Aid: – Various options in DB2 File Aid where application
teams have got access will be tested. E.g. SPUFI
 Testing Critical Application Batch Jobs: – The database activity intensive
jobs/schedules will be tested to ensure that the basic functionalities like
SELECT, INSERT, DELETE/UPDATE are working
 Testing Critical Online Screens
 IMS Upgrade from V7 to V11:- IMS Version7 was out of support and
hence business decided to upgrade it to Version11 (the latest version).
Through testing was performed to make sure upgrade will not have impact
on the business applications.
Following was the test approach:-
 Testing IMS File Aid: – Various options in IMS File Aid where application
teams have got access will be tested.
 Testing Critical Application Batch Jobs: – The database activity intensive
jobs/schedules will be tested to ensure that the basic functionalities like
GN, GNP, GHNP, and GU are working fine.
 Testing Critical Online Screens
 Organizational hierarchy changes: To support Sainsbury exponential
growth, it has planned to open large number of stores across the UK. To
support the opening of large number of store, there was a need to change
the structure of the store in Organizational hierarchy. As part of the
hierarchy change new area/region were introduced.
As part of this change, below changes were introduced:
Area was changed from 1 digit to 2 digits
New pharmacy area was introduced.
 IMS consolidation project (2011): One of the legacy applications was
running on 2 mainframe server and as it was using IMS database,
Sainsbury has to pay double maintenance charges for IMS database.
Project was introduced to merge both application from both server and
keep it on one server only.
Project included:
Movement of data from one server to another
Merging of the data

6. Support and Enhancement Lead – Onsite - Offshore (Sep‘13 to Apr’15)
 Roles and Responsibilities:
 Onsite and offshore TL and Single Point of Contact (SPOC) for all Legacy
and non-Legacy support and enhancement projects under Supply Chain,
Logistics and Payroll HR and Accounting application areas.
 Individual Project Delivery plus maintaining overall client satisfaction.
 Looking after the billing & invoicing aspects as well as resource utilization to
ensure project margins are met.
 Major Projects:
 CA-JOBTRAC to Control-M Migration: An extremely technically
challenging project in which close to 70 mainframe applications (consisting
of 20K JCLs under 500 job schedules) are being migrated to run in Control-
M.
 EPOS Replatforming: Biggest program currently running in Sainsbury’s in
which EPOS is being replatformed into Retalix 10, a highly successful
solution that ensures high level of customer satisfaction plus rapid business
growth.
 Replatforming of the Integration Layer: Non-standard, in-house and
less reliable integration mechanisms used to integrate the Warehouse
Management Systems within Sainsbury’s are being replaced by a stable and
unique integration mechanism. Once implemented, this will considerably
reduce the software maintenance cost as well as the risk of data loss.
 DB2 Upgrade from V8 to V9:- Since DB2 V8 is already out of support
from IBM, there are chances of any issues related to the functioning of DB2
software, if they arise at any time, remaining unresolved. Therefore system
will be upgraded to DB2 V9 to allow running all the DB2 applications
uninterrupted.
 Legacy apps to LMS Kronos migration (2012 - 2013): HR and Payroll
applications are currently running on Legacy mainframe environment. LMS
Kronos package was planned to introduce so that it can replace all the
Legacy HR and Payroll applications - Time & Attendance, Basic and Variable
pay Data, Absence, Labor Standard and Retail Labor costing. Project was
completed till integration testing but was put on hold till 2015. My role:
 Functional consultant for existing HR and Payroll legacy applications
 Integration support
 Necessary help in coming up with cutover plan from legacy point of view
 Providing testing and implementation support for the project team

7. Client : LexisNexis, Dayton, US
Employer : Infosys Limited
Duration : May’15 till date
Client Overview: LexisNexis is a publisher company handling state laws and case laws of
the US states. It provides computer-assisted legal research as well as business research
and risk management services.
Roles Played:
 Support and enhancement lead – Offshore
 Duration: 1 Year 4 months
 Responsibilities: Supporting Tier-1, Tier-2 and Tier-3 applications (State
and Case laws, citations) from Offshore, SLA Maintenance, interaction with
Clients and the Operation Support team in order to resolve daytime issues,
Root Cause Analysis for support issues or anomalies, Problem resolution,
Proactive and Preventive Maintenance as well as Business As Usual
activities.
 Challenges: Learning new set of applications within demanding timelines,
understanding the business processes of the client and the supporting
norms for the project.
 Highlights: Understanding complex business processes involved in
publishing and maintain legal data.

8. Mainframe tuning activities: Below activities were performed as part of this exercise:
 Reduction in mainframe peak through redistribution of mainframe jobs
 Fine tuning of high CPU consuming DB2 jobs
 Removal of redundant jobs and files from the mainframe
This has resulted in following business benefits
o 12% reduction in Mainframe MIP usage resulting in Estimated savings of 5 Million
GBP per year.
o Around 280 GB space reduction
o Improved online performance
Simplification of Customer complaints data to supplier: Complaints data was used to
be sent in complex format for which suppliers have to invest lots of time to analyze the data
and frequently they used to come back to Sainsbury for the clarifications. The complaints
data is now sent in more simplified and crisp manner making it easy for supplier to analyze.
This has resulted in below business benefits
o Clear and crisp complaints information for suppliers
o Simplified complaints data making it easier for supplier to analyze
Reduction in effort at both supplier and Sainsbury’s side resulting in estimated savings of
0.2 Million GBP
Work Experience – Other Roles
Work Experience – Business Value Addition
Domain Consultancy:
 Played the role of an Onsite SME for the Legacy HR to LMS Kronos migration in
Sainsbury’s.
 Provided business case studies for a number of projects in various domains.
Knowledge Management:
 Worked as the ‘KM Prime’ of the Sainsbury’s account in Infosys.
 The project finished in top ten in ‘KM RnR Challenge’ in Infosys.
 Many initiatives such as Tip-A-Day (a daily technical tip), Retail Times (a weekly
article on Retail Industry) were started and they fetched huge appreciation from all
corners.
 Team members were encouraged to contribute to the Infosys knowledge repository.
 Many ideas, tools and concepts were shared in the company repository.
Project Management:
 Resource allocation in the projects and checking utilization using internal tools.
 Scheduling tasks and tracking effort on a periodical basis using internal tools.
 Estimation and calculation of productivity using ‘NESMA Function Point’.
 Producing Milestone and Metric Reports for all enhancement projects.
 Presenting ‘Monthly Service Review’ to the customer.
 Producing ‘Weekly Dashboard’ for the review of Infosys performance by the
customer.
 Producing Work Orders for the projects, generating Invoices and following up with
the customer on payments, tracking individual POs against payments made in Fixed

9. Academic Details
Examination Board/University Year of Passing Percentage
B.E (Mech Engineering) Shivaji University 2006 65.3
Higher Secondary Maharashtra 2002 89.5
Secondary Maharashtra 2000 85.7
Personal Details
 Nationality: Indian (Passport Number: F7128223)
 Date of Birth: 31nd December 1984
 Languages Known: English, Marathi and Hindi
 Permanent Address: Road No 2, Indira Colony, Shivanagar,
Islampur, Tal: Walwa, Dist: Sangli
Pin - 415409
Job Aspirations
 Preferred Location: Pune
 Preferred Industry: Information Technology
 Preferred Role: Team Lead