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Fe	
  Angela	
  M.	
  Verzosa	
  
University	
  of	
  the	
  Assump:on	
  
Library	
  
12	
  January	
  2018	
  
Evidence-­‐based	
  Research	
  in	
  
Library	
  and	
  Informa6on	
  
Prac6ce	
  
Evidence-­‐based	
  prac6ce	
  and	
  the	
  developing	
  world	
  
	
  	
  by	
  Andrew	
  Booth	
  
§  BA	
  (Reading),	
  Dip	
  Lib	
  (Aberystwyth)	
  MSc	
  (Wales)	
  MCLIP	
  PhD	
  
(Sheffield)	
  	
  
§  Reader	
  in	
  Evidence	
  Based	
  Informa:on	
  Prac:ce	
  and	
  Director	
  
of	
  Informa:on,	
  Informa:on	
  Resources	
  Group,	
  The	
  University	
  
of	
  Sheffield	
  
§  Hosted	
  the	
  first	
  ever	
  conference	
  in	
  Evidence	
  Based	
  Library	
  
and	
  Informa:on	
  Prac:ce	
  in	
  2001	
  and	
  since	
  then	
  has	
  been	
  a	
  
leading	
  interna:onal	
  figure	
  within	
  this	
  paradigm	
  
§  Author	
  of	
  Evidence-­‐based	
  prac/ce	
  for	
  informa/on	
  
professionals:	
  a	
  handbook.	
  Facet	
  Publishing	
  (2004)	
  ,	
  among	
  
many	
  other	
  related	
  publica:ons.	
  
Who	
  is	
  Andrew	
  Booth?	
  	
  
Jan	
  31,	
  2008	
  –	
  	
  
	
  
“A	
  search	
  on	
  'research'	
  and	
  'libraries'	
  on	
  the	
  
Google	
  Blog	
  Search	
  tool	
  retrieved	
  the	
  full	
  text	
  of	
  
a	
  keynote	
  address	
  delivered	
  by	
  Ma'am	
  Fe	
  
Angela	
  M.	
  Verzosa	
  at	
  the	
  PLAI-­‐STRLC	
  Seminar-­‐
Workshop	
  on	
  'Research	
  in	
  Librarianship:	
  
Challenges,	
  Competencies,	
  and	
  Strategies.”	
  
Evidence-­‐based	
  prac6ce	
  and	
  the	
  developing	
  world	
  
	
  	
  by	
  Andrew	
  Booth	
  
•  Lack	
  of	
  research-­‐mindedness	
  
	
  	
  	
  	
  	
  -­‐-­‐-­‐overwhelmed	
  by	
  research	
  jargon	
  
	
  	
  	
  	
  	
  -­‐-­‐-­‐no	
  :me	
  to	
  keep	
  updated	
  by	
  reading	
  professional	
  literature	
  
	
  	
  	
  	
  	
  -­‐-­‐-­‐inadequate	
  educa:on/training	
  in	
  research	
  methods	
  	
  
	
  	
  	
  	
  	
  -­‐-­‐-­‐for	
  the	
  busy	
  librarian,	
  conduc:ng	
  research	
  is	
  out	
  of	
  the	
  ?	
  
•  Conduc6ng	
  research	
  is	
  not	
  part	
  of	
  func6on/job	
  descrip6on	
  
	
  	
  	
  	
  	
  -­‐-­‐-­‐Librarians	
  hands	
  are	
  full	
  in	
  keeping	
  up	
  with	
  emerging/evolving	
  tasks	
  
	
  	
  	
  	
  	
  	
  -­‐-­‐-­‐	
  Lack	
  of	
  :me	
  due	
  to	
  technology	
  and	
  service	
  responsibili:es	
  	
  	
  
	
  	
  	
  	
  	
  	
  -­‐-­‐-­‐There	
  is	
  the	
  percep:on	
  that	
  research	
  is	
  lacking	
  in	
  prac:cal	
  applica:ons	
  	
  	
  	
  	
  	
  	
  
•  Lack	
  of	
  funding,	
  incen6ves,	
  mo6va6on	
  
•  Natural	
  resistance	
  to	
  adopt	
  new	
  research	
  ideas,	
  personal	
  
outlook	
  or	
  aNtude	
  towards	
  change	
  
Why	
  librarians	
  do	
  not	
  conduct	
  research?	
  	
  
Ø  To	
  improve	
  problem	
  solving	
  and	
  decision-­‐making	
  in	
  the	
  
workplace	
  
Ø  To	
  create	
  new	
  knowledge	
  and	
  thereby	
  contribute	
  to	
  the	
  
growth	
  of	
  Library	
  and	
  Informa6on	
  Science	
  (LIS)	
  as	
  a	
  profession	
  
or	
  discipline	
  
Ø  To	
  make	
  library	
  professionals	
  cri6cal	
  consumers	
  of	
  the	
  
research	
  literature	
  
Ø  To	
  beRer	
  equip	
  librarians	
  to	
  provide	
  op6mal	
  informa6on	
  
services	
  to	
  researchers	
  in	
  other	
  fields	
  
Ø  To	
  advance	
  our	
  career	
  (enhance	
  professional	
  development) 	
  	
  
Ø  To	
  build	
  our	
  image	
  (in	
  the	
  academic	
  world)	
  
Why	
  librarians	
  should	
  pursue	
  research?	
  	
  
•  Introduce	
  the	
  concept	
  of	
  evidence-­‐based	
  librarianship	
  
with	
  the	
  end	
  in	
  view	
  of	
  understanding	
  how	
  EBL	
  can	
  
help	
  enhance	
  library	
  services	
  
•  Discuss	
  case	
  studies	
  designed	
  to	
  demonstrate	
  research	
  
tools	
  and	
  strategies	
  for	
  applying	
  evidence	
  in	
  library	
  
prac6ce	
  
•  Engage	
  in	
  a	
  workshop	
  exercise	
  to	
  discuss	
  evidence-­‐
based	
  research	
  prac6ces	
  (including	
  both	
  barriers	
  and	
  
enablers	
  in	
  different	
  library	
  environments),	
  in	
  order	
  to	
  
come	
  out	
  with	
  recommenda6ons	
  for	
  a	
  successful	
  EBL	
  
program	
  	
  
What	
  shall	
  we	
  do	
  today?	
  
Aka	
  (also	
  known	
  as)	
  
u EBL	
  –	
  Evidence-­‐Based	
  Librarianship	
  
u EBLIP	
  –	
  Evidence-­‐Based	
  Library	
  and	
  
Informa6on	
  Prac6ce	
  
u EBIP	
  –	
  Evidence-­‐Based	
  Informa6on	
  Prac6ce	
  
Evidence-­‐based	
  prac6ce	
  in	
  Library	
  
and	
  Informa6on	
  Science	
  
Evidence	
  based	
  librarianship	
  is…	
  
an	
  approach	
  to	
  Informa:on	
  
Science	
  that	
  promotes	
  the	
  
collec6on,	
  interpreta6on,	
  
and	
  integra6on	
  of	
  valid,	
  
important,	
  and	
  applicable	
  
user-­‐reported,	
  librarian-­‐
observed,	
  and	
  research-­‐
derived	
  evidence.	
  –	
  cited	
  from	
  
Andrew	
  Booth,	
  2000	
  
•  “The	
  best	
  available	
  
evidence,	
  moderated	
  
by	
  user	
  needs	
  and	
  
preferences,	
  is	
  applied	
  
to	
  improve	
  the	
  quality	
  
of	
  professional	
  
judgements.”	
  	
  
	
  ~	
  from	
  	
  Andrew	
  Booth,	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  2002	
  
Evidence	
  based	
  librarianship	
  …	
  
Evidence	
  based	
  librarianship	
  …	
  
Ø  seeks	
  to	
  improve	
  library	
  prac6ce	
  by	
  u6lizing	
  the	
  best	
  
available	
  evidence	
  in	
  conjunc6on	
  with	
  a	
  pragma6c	
  
perspec6ve	
  developed	
  from	
  working	
  experiences	
  in	
  
librarianship.	
  	
  
Ø  The	
  best	
  available	
  evidence	
  might	
  be	
  produced	
  from	
  either	
  
quan6ta6ve	
  or	
  qualita6ve	
  research	
  designs,	
  depending	
  
upon	
  the	
  EBL	
  ques6on	
  posed,	
  although	
  EBL	
  encourages	
  
using	
  more	
  rigorous	
  forms	
  over	
  less	
  rigorous	
  forms	
  of	
  
evidence	
  when	
  making	
  decisions.	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
(Eldredge,	
  J.	
  D.	
  (2002).	
  Evidence	
  based	
  librarianship:	
  An	
  overview.	
  Bulle/n	
  
of	
  the	
  Medical	
  Library	
  Associa/on,	
  88(4),	
  289-­‐302	
  
•  is	
  a	
  means	
  to	
  improve	
  the	
  profession	
  of	
  
librarianship	
  by	
  asking	
  ques:ons	
  	
  
•  as	
  well	
  as	
  finding,	
  cri:cally	
  appraising	
  and	
  
incorpora:ng	
  research	
  evidence	
  from	
  library	
  
science	
  (and	
  other	
  disciplines)	
  into	
  daily	
  prac6ce.	
  	
  
•  It	
  also	
  involves	
  encouraging	
  librarians	
  to	
  conduct	
  
high	
  quality	
  qualita6ve	
  and	
  quan6ta6ve	
  
research.	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  Crumley,	
  E.	
  and	
  Koufogiannakis,	
  D.	
  (2002).	
  Developing	
  evidence	
  based	
  librarianship:	
  
Prac:cal	
  steps	
  for	
  implementa:on.	
  Health	
  Informa/on	
  and	
  Libraries	
  Journal,	
  19,	
  61-­‐70.	
  
Evidence	
  based	
  librarianship	
  …	
  
Evidence-­‐based	
  librarianship	
  
ü Combines	
  a	
  conceptual	
  framework	
  with	
  
prac6cal	
  tools	
  
ü Enables	
  librarians	
  to	
  do	
  their	
  jobs	
  more	
  
effec6vely	
  and	
  in	
  an	
  informed	
  fashion	
  
ü Is	
  a	
  way	
  of	
  systema6zing	
  the	
  decision-­‐making	
  
process	
  in	
  order	
  to	
  achieve	
  more	
  reliable	
  
results	
  
EBL	
  :	
  The	
  Framework	
  
The	
  5	
  A’s	
  of	
  EBLIP?	
  
ü Ask	
  a	
  focused	
  
ques6on	
  
ü Acquire	
  the	
  evidence	
  
ü Appraise	
  the	
  studies	
  
ü Apply	
  the	
  findings	
  
ü Assess	
  the	
  impact	
  
• Ar6culate	
  
• Assemble	
  
• Appraise	
  	
  
• Agree	
  
• Adapt	
  	
  
What	
  are	
  the	
  5	
  elements	
  of	
  EBLIP	
  ?	
  
–	
  revising	
  the	
  model	
  
ü Step	
  1:	
  Formulate	
  a	
  Ques6on	
  
ü Step	
  2:	
  Find	
  the	
  Evidence	
  
ü Step	
  3:	
  Appraise	
  the	
  Evidence	
  
ü Step	
  4:	
  Apply	
  the	
  Evidence	
  
ü Step	
  5:	
  Evaluate	
  the	
  Results	
  
ü Step	
  6:	
  Disseminate	
  Research	
  
	
  
The	
  EBLIP	
  Process	
  
Step	
  1:	
  Formulate	
  a	
  Ques6on	
  
	
  
“Ques6ons	
  drive	
  the	
  	
  
en6re	
  EBL	
  process.	
  
EBL	
  assigns	
  highest	
  
priority	
  to	
  ques6ons	
  
with	
  greatest	
  
relevance	
  to	
  library	
  
prac6ce”.	
  
(Eldredge	
  2000	
  
Step	
  1:	
  Formulate	
  a	
  Ques6on	
  
	
  
v This	
  is	
  the	
  most	
  important	
  
step!	
  
v The	
  founda6on	
  of	
  the	
  EBL	
  
process	
  
v The	
  ques:on	
  needs	
  to	
  be	
  
answerable	
  ~	
  not	
  too	
  
broad,	
  and	
  not	
  too	
  narrow	
  
v Mul:-­‐faceted	
  ques:ons	
  
require	
  focus	
  	
  
Six	
  Domains	
  of	
  Inquiry	
  
•  Collec6ons	
  	
  
•  Educa6on	
  	
  
•  Informa6on	
  Access	
  &	
  
Retrieval	
  	
  
•  Management	
  
•  Marke6ng/Promo6on	
  
•  Reference/Enquiries	
  	
  	
  	
  	
  	
  	
  	
  
	
  	
  	
  	
  (Crumley	
  &	
  Koufogiannakis	
  2002)	
  
Six	
  Domains	
  of	
  Inquiry	
  
•  Collec6ons	
  –	
  building	
  a	
  high-­‐quality	
  collec:on	
  of	
  print	
  and	
  
electronic	
  materials	
  that	
  is	
  useful,	
  cost-­‐effec:ve	
  and	
  meets	
  the	
  users	
  
needs	
  
•  Educa6on	
  –	
  finding	
  teaching	
  methods	
  and	
  strategies	
  to	
  educate	
  
users	
  about	
  library	
  resources	
  and	
  how	
  to	
  improve	
  their	
  research	
  
skills	
  
•  Informa6on	
  Access	
  &	
  Retrieval	
  –	
  crea:ng	
  beler	
  systems	
  and	
  
methods	
  for	
  informa:on	
  retrieval	
  and	
  access	
  
•  Management	
  –	
  managing	
  people	
  and	
  resources	
  within	
  an	
  
organiza:on	
  
•  Marke6ng/Promo6on	
  –	
  promo:ng	
  the	
  profession,	
  the	
  library	
  and	
  
its	
  services	
  to	
  both	
  users	
  and	
  non-­‐users	
  
•  Reference/Enquiries	
  –	
  providing	
  service	
  and	
  access	
  to	
  informa:on	
  
that	
  meets	
  the	
  needs	
  of	
  library	
  users	
  
Six	
  Domains	
  of	
  Inquiry	
  -­‐	
  samples	
  
•  Collec6ons	
  –In	
  academic	
  libraries,	
  how	
  do	
  electronic	
  subscrip:ons	
  
affect	
  usage	
  of	
  the	
  print	
  monograph	
  collec:on?	
  
•  Educa6on	
  –Does	
  your	
  library	
  orienta:on	
  program	
  provide	
  the	
  basic	
  
informa:on	
  research	
  skills	
  to	
  freshmen	
  students?	
  
•  Informa6on	
  Access	
  &	
  Retrieval	
  –How	
  user-­‐friendly	
  are	
  your	
  
library’s	
  OPAC	
  and	
  other	
  library	
  databases?	
  
•  Management	
  –What	
  are	
  the	
  current	
  prac:ces	
  of	
  libraries	
  on	
  
succession	
  planning?	
  
•  Marke6ng/Promo6on	
  –How	
  effec:ve	
  are	
  library	
  exhibits	
  in	
  
alrac:ng	
  library	
  users	
  to	
  come	
  to	
  the	
  library?	
  
•  Reference/Enquiries	
  –	
  What	
  is	
  the	
  impact	
  of	
  the	
  Ask	
  the	
  Librarian	
  
program	
  to	
  the	
  library’s	
  mission	
  to	
  improve	
  services?	
  
•  “The	
  best	
  available	
  
evidence,	
  moderated	
  by	
  
user	
  needs	
  and	
  
preferences,	
  is	
  applied...”	
  	
  
•  Should	
  be	
  valid,	
  
important,	
  and	
  applicable	
  
•  May	
  be	
  user-­‐reported,	
  
librarian-­‐observed,	
  and	
  
research-­‐derived	
  	
  
	
  ~	
  from	
  	
  Andrew	
  Booth,	
  2002	
  
Step	
  2:	
  Find	
  the	
  Evidence	
  
•  “The	
  available	
  body	
  of	
  
facts	
  or	
  informa:on	
  
indica:ng	
  whether	
  a	
  belief	
  
or	
  proposi:on	
  is	
  true	
  or	
  
valid.”	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  ~	
  from	
  	
  Oxford	
  English	
  	
  	
  	
  
	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  Dic:onary,	
  2011	
  
What	
  is	
  Evidence?	
  
What	
  kinds	
  of	
  evidence?	
  
hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐
slides-­‐2013-­‐04-­‐21-­‐no-­‐notes	
  
Step	
  2:	
  Find	
  the	
  Evidence	
  where?	
  
u Qualita6ve	
  research	
  
u Quan6ta6ve	
  research	
  
•  For	
  fee	
  resources	
  –	
  library	
  
science	
  bibliographic	
  
databases	
  
•  Open	
  source	
  resources	
  -­‐-­‐-­‐	
  
LISTA	
  
•  Library	
  science	
  literature	
  
•  In	
  the	
  literature	
  of	
  other	
  
disciplines	
  -­‐	
  ERIC	
  
What	
  if	
  there	
  is	
  no	
  evidence?	
  
	
  
Consider	
  the	
  following:	
  
•  What	
  do	
  I	
  already	
  know?	
  stock	
  
knowledge	
  and	
  experience	
  
•  What	
  local	
  evidence	
  is	
  already	
  
available?	
  	
  
•  What	
  does	
  the	
  literature	
  say?	
  
•  What	
  other	
  informa6on	
  do	
  I	
  
need	
  to	
  acquire,	
  gather?
Consider	
  dissemina:ng	
  your	
  survey	
  
ques:onnaire	
  online	
  or	
  publishing	
  
about	
  your	
  research	
  project	
  to	
  
increase	
  the	
  body	
  of	
  evidence.	
  
What	
  is	
  local	
  evidence?	
  
•  Usage	
  data	
  
•  Transac6on	
  data	
  
•  Evalua6on	
  results	
  
•  Reports	
  
•  Surveys	
  
•  Interviews	
  
•  Other	
  inputs,	
  outputs	
  
hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐
slides-­‐2013-­‐04-­‐21-­‐no-­‐notes	
  
Step	
  3:	
  Appraise	
  the	
  Evidence	
  
	
  
Weigh	
  up	
  (determine)	
  
the	
  value	
  of	
  the	
  
evidence	
  using	
  3	
  
criteria:	
  
•  Reliability	
  	
  
•  Validity	
  
•  Applicability	
  
hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐
slides-­‐2013-­‐04-­‐21-­‐no-­‐notes	
  
Step	
  3:	
  Appraise	
  the	
  Evidence	
  
	
  
Reliability	
  	
  
•  Are	
  results	
  clearly	
  explained?	
  
•  Ano	
  ang	
  Response	
  rate?	
  
•  Useful	
  ba	
  analysis?	
  
•  Appropriate	
  ba	
  analysis?	
  
•  Do	
  results	
  address	
  the	
  research	
  
ques6on/s?	
  
•  Ano-­‐ano	
  limita6ons?	
  
•  Are	
  conclusions	
  based	
  on	
  actual	
  
results?	
  
Step	
  3:	
  Appraise	
  the	
  Evidence	
  
	
  
Validity	
  
•  Focused	
  ba	
  ang	
  issue	
  or	
  
ques6on?	
  
•  Meron	
  bang	
  conflict	
  of	
  interest?	
  
•  Appropriate	
  and	
  replicable	
  ba	
  
ginamit	
  na	
  method?	
  
•  Representa6ve	
  ba	
  popula6on	
  
sample?	
  
•  Validated	
  ba	
  ang	
  instrument?	
  
Step	
  3:	
  Appraise	
  the	
  Evidence	
  
	
  
Applicability	
  –	
  means	
  
Relevance	
  to	
  the	
  study/research	
  
•  Are	
  implica6ons	
  reported	
  
in	
  the	
  original	
  study?	
  
•  Applicable	
  ba	
  sa	
  other	
  
popula6ons?	
  
•  Kelangan	
  pa	
  ba	
  ng	
  more	
  
informa6on?	
  
•  Ano-­‐ano	
  ang	
  usefulness	
  ng	
  
study?	
  
Step	
  4:	
  Apply	
  the	
  Evidence	
  
	
  
•  Ideally we want evidence
that is directly applicable.
•  More commonly we
encounter evidence that
needs to be locally validated
e.g. through a survey or audit
of local services.
•  Is the research I am
considering applicable to
my situation?

(Koufogiannakis & Crumley 2004)	
  
Consider	
  SCOPE	
  for	
  this	
  process:	
  
•	
  Severity	
  –	
  How	
  urgent/important	
  is	
  the	
  problem?	
  
•	
  Clients	
  –	
  Does	
  the	
  planned	
  interven:on	
  fit	
  with	
  the	
  
values,	
  needs	
  and	
  preferences	
  of	
  my	
  users?	
  
•	
  Opportunity	
  –	
  Is	
  now	
  the	
  :me	
  to	
  apply	
  this?	
  Has	
  the	
  
situa:on	
  changed	
  since	
  the	
  evidence	
  was	
  produced?	
  
•	
  Poli6cs	
  –	
  Is	
  there	
  local	
  support	
  for	
  this	
  interven:on?	
  
•	
  Economics	
  –	
  Can	
  we	
  afford	
  this	
  interven:on?	
  Will	
  
this	
  be	
  at	
  the	
  expense	
  of	
  something	
  else?	
  
Step	
  4:	
  Apply	
  the	
  Evidence	
  
	
  
Step	
  5:	
  Evaluate	
  the	
  Results	
  
	
  
Evaluate	
  to	
  
determine	
  if	
  the	
  
course	
  of	
  ac6on	
  
taken	
  actually	
  
made	
  an	
  
improvement…	
  
…and	
  personally	
  
evaluate	
  performance	
  
as	
  an	
  evidence	
  based	
  
prac66oner.	
  
Step	
  6:	
  Disseminate	
  Research	
  
	
  
	
  
	
  
How?	
  
•  Workshops,	
  seminars,	
  
conferences,	
  discussion	
  
groups	
  
•  Organiza:onal	
  mee:ngs,	
  
commilee	
  mee:ngs	
  
•  Publica:on	
  (print	
  and	
  
online)	
  
•  Email,	
  list-­‐servs,	
  network	
  
groups	
  
•  Word	
  of	
  mouth	
  
Barriers	
  to	
  Research	
  
	
  
	
  
	
  
•  Where	
  to	
  find	
  evidence?	
  
•  Access	
  to	
  resources?	
  
•  Lack	
  of	
  6me	
  
•  Lack	
  of	
  administra6ve	
  or	
  
management	
  support	
  
•  Lack	
  of	
  research	
  skills	
  
•  Financial	
  limita6ons	
  
•  What	
  else?	
  
§  If	
  research	
  has	
  an	
  important	
  role	
  in	
  understanding	
  the	
  needs	
  
to	
  which	
  libraries	
  should	
  be	
  responsive,	
  	
  
§  and	
  if	
  librarians	
  need	
  to	
  conduct	
  research	
  in	
  order	
  to	
  beRer	
  
assess	
  the	
  effec6veness	
  of	
  their	
  approaches	
  to	
  delivering	
  
library	
  services,	
  	
  
§  then	
  librarians	
  and	
  other	
  LIS	
  professionals,	
  including	
  the	
  
organiza6ons	
  and	
  ins6tu6ons	
  responsible	
  for	
  educa6ng	
  them,	
  
aside	
  from	
  their	
  employing	
  ins6tu6ons,	
  should	
  be	
  more	
  
aRen6ve	
  to	
  such	
  a	
  cri6cal	
  ac6vity	
  as	
  library	
  research.	
  
§  Assistance	
  (in	
  matching	
  research	
  projects	
  with	
  personal	
  
development),	
  and	
  encouragement	
  (to	
  apply	
  the	
  results	
  of	
  the	
  
research),	
  go	
  hand	
  in	
  hand	
  in	
  crea6ng	
  a	
  conducive	
  research	
  
environment	
  in	
  the	
  workplace.	
  
Final	
  words?	
  	
  
famverzosa@yahoo.com
Questions ?
 
Thank	
  you	
  for	
  listening!	
  
Fe	
  Angela	
  M.	
  Verzosa	
  
University	
  of	
  the	
  Assump:on	
  
Library	
  
Angeles	
  City	
  
12	
  January	
  2018	
  
Evidence-­‐based	
  Research	
  in	
  
Library	
  and	
  Informa6on	
  
Prac6ce	
  -­‐	
  Workshop	
  
Six	
  Domains	
  of	
  Inquiry	
  -­‐	
  samples	
  
•  Collec6ons	
  –In	
  academic	
  libraries,	
  how	
  do	
  electronic	
  subscrip:ons	
  
affect	
  usage	
  of	
  the	
  print	
  monograph	
  collec:on?	
  
•  Educa6on	
  –Does	
  your	
  library	
  orienta:on	
  program	
  provide	
  the	
  basic	
  
informa:on	
  research	
  skills	
  to	
  freshmen	
  students?	
  
•  Informa6on	
  Access	
  &	
  Retrieval	
  –How	
  user-­‐friendly	
  are	
  your	
  
library’s	
  OPAC	
  and	
  other	
  library	
  databases?	
  
•  Management	
  –What	
  are	
  the	
  current	
  prac:ces	
  of	
  libraries	
  on	
  
succession	
  planning?	
  
•  Marke6ng/Promo6on	
  –How	
  effec:ve	
  are	
  library	
  exhibits	
  in	
  
alrac:ng	
  library	
  users	
  to	
  come	
  to	
  the	
  library?	
  
•  Reference/Enquiries	
  –	
  What	
  is	
  the	
  impact	
  of	
  the	
  Ask	
  the	
  Librarian	
  
program	
  to	
  the	
  library’s	
  mission	
  to	
  improve	
  services?	
  
ü Step	
  1:	
  Formulate	
  a	
  Ques6on	
  
ü Step	
  2:	
  Find	
  the	
  Evidence	
  
ü Step	
  3:	
  Appraise	
  the	
  Evidence	
  
ü Step	
  4:	
  Apply	
  the	
  Evidence	
  
ü Step	
  5:	
  Evaluate	
  the	
  Results	
  
ü Step	
  6:	
  Disseminate	
  Research	
  
	
  
The	
  EBLIP	
  Process	
  
Booth	
  devised	
  3	
  ways	
  of	
  formula:ng	
  ques:ons:	
  
•  Predic6on	
  ques6on:	
  (seeks	
  to	
  predict	
  outcomes	
  
under	
  certain	
  circumstances)	
  What	
  do	
  users	
  do	
  in	
  
the	
  Library	
  premises?	
  
•  Exploratory	
  ques6on:	
  (seeks	
  to	
  answer	
  the	
  
ques:on	
  why)	
  Why	
  do	
  library	
  users	
  s:ll	
  come	
  to	
  
the	
  Library?	
  
•  Interven6on	
  ques6on:	
  (seeks	
  the	
  answers	
  to	
  
how)	
  How	
  should	
  library	
  premises	
  and	
  services	
  
be	
  developed	
  on	
  the	
  spot?	
  
Case	
  Study:	
  Use	
  of	
  Library	
  Premises	
  
•  SeNng:	
  De	
  La	
  Salle	
  University	
  Libraries	
  
•  Perspec6ve:	
  That	
  of	
  the	
  library	
  users	
  who	
  
physically	
  visit	
  the	
  library	
  premises	
  
•  Interven6on:	
  Developing	
  on	
  the	
  spot	
  library	
  
services	
  
•  Comparison:	
  Present	
  on	
  the	
  spot	
  services	
  
•  Evalua6on:	
  In	
  terms	
  of	
  the	
  use	
  of	
  equipment,	
  
library	
  space	
  and	
  informa:on	
  services	
  at	
  the	
  
desk	
  
Using	
  the	
  SPICE	
  Model	
  
•  Published	
  literature	
  revealing	
  studies	
  on	
  the	
  use	
  
of	
  library	
  premises	
  and	
  services	
  
•  Previous	
  studies	
  and	
  reports	
  of	
  DLSU	
  library	
  on	
  
the	
  use	
  sta6s6cs	
  of	
  key	
  library	
  areas	
  and	
  
services	
  
•  Monitoring	
  method	
  using	
  observa:on	
  tours	
  of	
  
key	
  library	
  areas	
  and	
  services	
  where	
  staff	
  noted	
  
what	
  users	
  were	
  doing	
  or	
  how	
  open	
  are	
  the	
  
services	
  u:lized	
  
•  Survey	
  ques6onnaire	
  devised	
  to	
  determine	
  user	
  
preferences	
  in	
  the	
  use	
  of	
  library	
  areas	
  
Evidences	
  Available	
  
•  Users	
  s:ll	
  come	
  to	
  the	
  library	
  but	
  the	
  number	
  
differs	
  in	
  :me	
  of	
  the	
  day	
  and	
  days	
  of	
  the	
  week	
  
•  Key	
  services:	
  circula:on,	
  Instruc:onal	
  media,	
  
informa:on/reference	
  
•  Users	
  use	
  heavily	
  their	
  own	
  laptops/devises	
  
•  Users	
  tend	
  to	
  work	
  in	
  groups	
  of	
  3	
  or	
  more	
  
•  There	
  were	
  long	
  queues	
  in	
  the	
  apernoon	
  for	
  
borrowing	
  and	
  returning	
  
Findings	
  
•  Change	
  in	
  service	
  hours	
  	
  
•  Number	
  of	
  electrical	
  outlets	
  for	
  laptops	
  
•  Ask-­‐the-­‐Librarian	
  model	
  suggested	
  
•  Instruc:onal	
  Media	
  Services	
  moved	
  to	
  the	
  
ground	
  floor	
  
•  Installa:on	
  of	
  book	
  drops	
  at	
  strategic	
  areas	
  
outside	
  of	
  the	
  library	
  premises	
  
•  Increase	
  in	
  the	
  number	
  of	
  cubicles	
  for	
  group	
  
work	
  and/or	
  collabora:on	
  rooms	
  
Decisions	
  
Consider	
  SCOPE	
  for	
  this	
  process:	
  
•	
  Severity	
  –	
  How	
  urgent/important	
  is	
  the	
  problem?	
  
•	
  Clients	
  –	
  Does	
  the	
  planned	
  interven:on	
  fit	
  with	
  the	
  
values,	
  needs	
  and	
  preferences	
  of	
  my	
  users?	
  
•	
  Opportunity	
  –	
  Is	
  now	
  the	
  :me	
  to	
  apply	
  this?	
  Has	
  the	
  
situa:on	
  changed	
  since	
  the	
  evidence	
  was	
  produced?	
  
•	
  Poli6cs	
  –	
  Is	
  there	
  local	
  support	
  for	
  this	
  interven:on?	
  
•	
  Economics	
  –	
  Can	
  we	
  afford	
  this	
  interven:on?	
  Will	
  
this	
  be	
  at	
  the	
  expense	
  of	
  something	
  else?	
  
Step	
  4:	
  Apply	
  the	
  Evidence	
  
	
  
•  Evaluate	
  the	
  results	
  
	
  	
  	
  -­‐	
  Yearly	
  for	
  the	
  next	
  2-­‐3	
  years?	
  
	
  	
  	
  -­‐	
  Status	
  quo?	
  
	
  	
  	
  -­‐	
  Build	
  good	
  partnership	
  with	
  users	
  (users	
  appreciate	
  being	
  
asked	
  for	
  feedback	
  and	
  to	
  report/react	
  on	
  the	
  level	
  of	
  library	
  
services)	
  
•  Disseminate	
  research	
  
	
  	
  	
  	
  -­‐	
  share	
  the	
  experiences	
  and	
  results	
  of	
  EBL	
  processes	
  with	
  
other	
  libraries	
  
	
  	
  	
  	
  -­‐	
  it	
  is	
  the	
  duty	
  of	
  the	
  Library	
  director	
  to	
  encourage	
  and	
  
mentor	
  staff	
  to	
  constantly	
  monitor,	
  collect	
  evidence	
  about	
  
their	
  work,	
  and	
  to	
  contribute	
  ac:vely	
  to	
  knowledge	
  crea:on	
  
Final	
  Steps	
  

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Evidence-based Research in Library and Information Practice

  • 1. Fe  Angela  M.  Verzosa   University  of  the  Assump:on   Library   12  January  2018   Evidence-­‐based  Research  in   Library  and  Informa6on   Prac6ce  
  • 2.
  • 3. Evidence-­‐based  prac6ce  and  the  developing  world      by  Andrew  Booth  
  • 4. §  BA  (Reading),  Dip  Lib  (Aberystwyth)  MSc  (Wales)  MCLIP  PhD   (Sheffield)     §  Reader  in  Evidence  Based  Informa:on  Prac:ce  and  Director   of  Informa:on,  Informa:on  Resources  Group,  The  University   of  Sheffield   §  Hosted  the  first  ever  conference  in  Evidence  Based  Library   and  Informa:on  Prac:ce  in  2001  and  since  then  has  been  a   leading  interna:onal  figure  within  this  paradigm   §  Author  of  Evidence-­‐based  prac/ce  for  informa/on   professionals:  a  handbook.  Facet  Publishing  (2004)  ,  among   many  other  related  publica:ons.   Who  is  Andrew  Booth?    
  • 5. Jan  31,  2008  –       “A  search  on  'research'  and  'libraries'  on  the   Google  Blog  Search  tool  retrieved  the  full  text  of   a  keynote  address  delivered  by  Ma'am  Fe   Angela  M.  Verzosa  at  the  PLAI-­‐STRLC  Seminar-­‐ Workshop  on  'Research  in  Librarianship:   Challenges,  Competencies,  and  Strategies.”   Evidence-­‐based  prac6ce  and  the  developing  world      by  Andrew  Booth  
  • 6. •  Lack  of  research-­‐mindedness            -­‐-­‐-­‐overwhelmed  by  research  jargon            -­‐-­‐-­‐no  :me  to  keep  updated  by  reading  professional  literature            -­‐-­‐-­‐inadequate  educa:on/training  in  research  methods              -­‐-­‐-­‐for  the  busy  librarian,  conduc:ng  research  is  out  of  the  ?   •  Conduc6ng  research  is  not  part  of  func6on/job  descrip6on            -­‐-­‐-­‐Librarians  hands  are  full  in  keeping  up  with  emerging/evolving  tasks              -­‐-­‐-­‐  Lack  of  :me  due  to  technology  and  service  responsibili:es                  -­‐-­‐-­‐There  is  the  percep:on  that  research  is  lacking  in  prac:cal  applica:ons               •  Lack  of  funding,  incen6ves,  mo6va6on   •  Natural  resistance  to  adopt  new  research  ideas,  personal   outlook  or  aNtude  towards  change   Why  librarians  do  not  conduct  research?    
  • 7. Ø  To  improve  problem  solving  and  decision-­‐making  in  the   workplace   Ø  To  create  new  knowledge  and  thereby  contribute  to  the   growth  of  Library  and  Informa6on  Science  (LIS)  as  a  profession   or  discipline   Ø  To  make  library  professionals  cri6cal  consumers  of  the   research  literature   Ø  To  beRer  equip  librarians  to  provide  op6mal  informa6on   services  to  researchers  in  other  fields   Ø  To  advance  our  career  (enhance  professional  development)     Ø  To  build  our  image  (in  the  academic  world)   Why  librarians  should  pursue  research?    
  • 8. •  Introduce  the  concept  of  evidence-­‐based  librarianship   with  the  end  in  view  of  understanding  how  EBL  can   help  enhance  library  services   •  Discuss  case  studies  designed  to  demonstrate  research   tools  and  strategies  for  applying  evidence  in  library   prac6ce   •  Engage  in  a  workshop  exercise  to  discuss  evidence-­‐ based  research  prac6ces  (including  both  barriers  and   enablers  in  different  library  environments),  in  order  to   come  out  with  recommenda6ons  for  a  successful  EBL   program     What  shall  we  do  today?  
  • 9. Aka  (also  known  as)   u EBL  –  Evidence-­‐Based  Librarianship   u EBLIP  –  Evidence-­‐Based  Library  and   Informa6on  Prac6ce   u EBIP  –  Evidence-­‐Based  Informa6on  Prac6ce   Evidence-­‐based  prac6ce  in  Library   and  Informa6on  Science  
  • 10. Evidence  based  librarianship  is…   an  approach  to  Informa:on   Science  that  promotes  the   collec6on,  interpreta6on,   and  integra6on  of  valid,   important,  and  applicable   user-­‐reported,  librarian-­‐ observed,  and  research-­‐ derived  evidence.  –  cited  from   Andrew  Booth,  2000  
  • 11. •  “The  best  available   evidence,  moderated   by  user  needs  and   preferences,  is  applied   to  improve  the  quality   of  professional   judgements.”      ~  from    Andrew  Booth,                                                                                2002   Evidence  based  librarianship  …  
  • 12. Evidence  based  librarianship  …   Ø  seeks  to  improve  library  prac6ce  by  u6lizing  the  best   available  evidence  in  conjunc6on  with  a  pragma6c   perspec6ve  developed  from  working  experiences  in   librarianship.     Ø  The  best  available  evidence  might  be  produced  from  either   quan6ta6ve  or  qualita6ve  research  designs,  depending   upon  the  EBL  ques6on  posed,  although  EBL  encourages   using  more  rigorous  forms  over  less  rigorous  forms  of   evidence  when  making  decisions.                                                                       (Eldredge,  J.  D.  (2002).  Evidence  based  librarianship:  An  overview.  Bulle/n   of  the  Medical  Library  Associa/on,  88(4),  289-­‐302  
  • 13. •  is  a  means  to  improve  the  profession  of   librarianship  by  asking  ques:ons     •  as  well  as  finding,  cri:cally  appraising  and   incorpora:ng  research  evidence  from  library   science  (and  other  disciplines)  into  daily  prac6ce.     •  It  also  involves  encouraging  librarians  to  conduct   high  quality  qualita6ve  and  quan6ta6ve   research.                    Crumley,  E.  and  Koufogiannakis,  D.  (2002).  Developing  evidence  based  librarianship:   Prac:cal  steps  for  implementa:on.  Health  Informa/on  and  Libraries  Journal,  19,  61-­‐70.   Evidence  based  librarianship  …  
  • 14. Evidence-­‐based  librarianship   ü Combines  a  conceptual  framework  with   prac6cal  tools   ü Enables  librarians  to  do  their  jobs  more   effec6vely  and  in  an  informed  fashion   ü Is  a  way  of  systema6zing  the  decision-­‐making   process  in  order  to  achieve  more  reliable   results   EBL  :  The  Framework  
  • 15. The  5  A’s  of  EBLIP?   ü Ask  a  focused   ques6on   ü Acquire  the  evidence   ü Appraise  the  studies   ü Apply  the  findings   ü Assess  the  impact  
  • 16. • Ar6culate   • Assemble   • Appraise     • Agree   • Adapt     What  are  the  5  elements  of  EBLIP  ?   –  revising  the  model  
  • 17. ü Step  1:  Formulate  a  Ques6on   ü Step  2:  Find  the  Evidence   ü Step  3:  Appraise  the  Evidence   ü Step  4:  Apply  the  Evidence   ü Step  5:  Evaluate  the  Results   ü Step  6:  Disseminate  Research     The  EBLIP  Process  
  • 18. Step  1:  Formulate  a  Ques6on     “Ques6ons  drive  the     en6re  EBL  process.   EBL  assigns  highest   priority  to  ques6ons   with  greatest   relevance  to  library   prac6ce”.   (Eldredge  2000  
  • 19. Step  1:  Formulate  a  Ques6on     v This  is  the  most  important   step!   v The  founda6on  of  the  EBL   process   v The  ques:on  needs  to  be   answerable  ~  not  too   broad,  and  not  too  narrow   v Mul:-­‐faceted  ques:ons   require  focus    
  • 20. Six  Domains  of  Inquiry   •  Collec6ons     •  Educa6on     •  Informa6on  Access  &   Retrieval     •  Management   •  Marke6ng/Promo6on   •  Reference/Enquiries                        (Crumley  &  Koufogiannakis  2002)  
  • 21. Six  Domains  of  Inquiry   •  Collec6ons  –  building  a  high-­‐quality  collec:on  of  print  and   electronic  materials  that  is  useful,  cost-­‐effec:ve  and  meets  the  users   needs   •  Educa6on  –  finding  teaching  methods  and  strategies  to  educate   users  about  library  resources  and  how  to  improve  their  research   skills   •  Informa6on  Access  &  Retrieval  –  crea:ng  beler  systems  and   methods  for  informa:on  retrieval  and  access   •  Management  –  managing  people  and  resources  within  an   organiza:on   •  Marke6ng/Promo6on  –  promo:ng  the  profession,  the  library  and   its  services  to  both  users  and  non-­‐users   •  Reference/Enquiries  –  providing  service  and  access  to  informa:on   that  meets  the  needs  of  library  users  
  • 22. Six  Domains  of  Inquiry  -­‐  samples   •  Collec6ons  –In  academic  libraries,  how  do  electronic  subscrip:ons   affect  usage  of  the  print  monograph  collec:on?   •  Educa6on  –Does  your  library  orienta:on  program  provide  the  basic   informa:on  research  skills  to  freshmen  students?   •  Informa6on  Access  &  Retrieval  –How  user-­‐friendly  are  your   library’s  OPAC  and  other  library  databases?   •  Management  –What  are  the  current  prac:ces  of  libraries  on   succession  planning?   •  Marke6ng/Promo6on  –How  effec:ve  are  library  exhibits  in   alrac:ng  library  users  to  come  to  the  library?   •  Reference/Enquiries  –  What  is  the  impact  of  the  Ask  the  Librarian   program  to  the  library’s  mission  to  improve  services?  
  • 23. •  “The  best  available   evidence,  moderated  by   user  needs  and   preferences,  is  applied...”     •  Should  be  valid,   important,  and  applicable   •  May  be  user-­‐reported,   librarian-­‐observed,  and   research-­‐derived      ~  from    Andrew  Booth,  2002   Step  2:  Find  the  Evidence  
  • 24. •  “The  available  body  of   facts  or  informa:on   indica:ng  whether  a  belief   or  proposi:on  is  true  or   valid.”                                    ~  from    Oxford  English                                                                      Dic:onary,  2011   What  is  Evidence?  
  • 25. What  kinds  of  evidence?   hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐ slides-­‐2013-­‐04-­‐21-­‐no-­‐notes  
  • 26. Step  2:  Find  the  Evidence  where?   u Qualita6ve  research   u Quan6ta6ve  research   •  For  fee  resources  –  library   science  bibliographic   databases   •  Open  source  resources  -­‐-­‐-­‐   LISTA   •  Library  science  literature   •  In  the  literature  of  other   disciplines  -­‐  ERIC  
  • 27. What  if  there  is  no  evidence?     Consider  the  following:   •  What  do  I  already  know?  stock   knowledge  and  experience   •  What  local  evidence  is  already   available?     •  What  does  the  literature  say?   •  What  other  informa6on  do  I   need  to  acquire,  gather? Consider  dissemina:ng  your  survey   ques:onnaire  online  or  publishing   about  your  research  project  to   increase  the  body  of  evidence.  
  • 28. What  is  local  evidence?   •  Usage  data   •  Transac6on  data   •  Evalua6on  results   •  Reports   •  Surveys   •  Interviews   •  Other  inputs,  outputs   hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐ slides-­‐2013-­‐04-­‐21-­‐no-­‐notes  
  • 29. Step  3:  Appraise  the  Evidence     Weigh  up  (determine)   the  value  of  the   evidence  using  3   criteria:   •  Reliability     •  Validity   •  Applicability   hlps://www.slideshare.net/lkloda/mla-­‐ce-­‐ slides-­‐2013-­‐04-­‐21-­‐no-­‐notes  
  • 30. Step  3:  Appraise  the  Evidence     Reliability     •  Are  results  clearly  explained?   •  Ano  ang  Response  rate?   •  Useful  ba  analysis?   •  Appropriate  ba  analysis?   •  Do  results  address  the  research   ques6on/s?   •  Ano-­‐ano  limita6ons?   •  Are  conclusions  based  on  actual   results?  
  • 31. Step  3:  Appraise  the  Evidence     Validity   •  Focused  ba  ang  issue  or   ques6on?   •  Meron  bang  conflict  of  interest?   •  Appropriate  and  replicable  ba   ginamit  na  method?   •  Representa6ve  ba  popula6on   sample?   •  Validated  ba  ang  instrument?  
  • 32. Step  3:  Appraise  the  Evidence     Applicability  –  means   Relevance  to  the  study/research   •  Are  implica6ons  reported   in  the  original  study?   •  Applicable  ba  sa  other   popula6ons?   •  Kelangan  pa  ba  ng  more   informa6on?   •  Ano-­‐ano  ang  usefulness  ng   study?  
  • 33. Step  4:  Apply  the  Evidence     •  Ideally we want evidence that is directly applicable. •  More commonly we encounter evidence that needs to be locally validated e.g. through a survey or audit of local services. •  Is the research I am considering applicable to my situation? (Koufogiannakis & Crumley 2004)  
  • 34. Consider  SCOPE  for  this  process:   •  Severity  –  How  urgent/important  is  the  problem?   •  Clients  –  Does  the  planned  interven:on  fit  with  the   values,  needs  and  preferences  of  my  users?   •  Opportunity  –  Is  now  the  :me  to  apply  this?  Has  the   situa:on  changed  since  the  evidence  was  produced?   •  Poli6cs  –  Is  there  local  support  for  this  interven:on?   •  Economics  –  Can  we  afford  this  interven:on?  Will   this  be  at  the  expense  of  something  else?   Step  4:  Apply  the  Evidence    
  • 35. Step  5:  Evaluate  the  Results     Evaluate  to   determine  if  the   course  of  ac6on   taken  actually   made  an   improvement…   …and  personally   evaluate  performance   as  an  evidence  based   prac66oner.  
  • 36. Step  6:  Disseminate  Research         How?   •  Workshops,  seminars,   conferences,  discussion   groups   •  Organiza:onal  mee:ngs,   commilee  mee:ngs   •  Publica:on  (print  and   online)   •  Email,  list-­‐servs,  network   groups   •  Word  of  mouth  
  • 37. Barriers  to  Research         •  Where  to  find  evidence?   •  Access  to  resources?   •  Lack  of  6me   •  Lack  of  administra6ve  or   management  support   •  Lack  of  research  skills   •  Financial  limita6ons   •  What  else?  
  • 38. §  If  research  has  an  important  role  in  understanding  the  needs   to  which  libraries  should  be  responsive,     §  and  if  librarians  need  to  conduct  research  in  order  to  beRer   assess  the  effec6veness  of  their  approaches  to  delivering   library  services,     §  then  librarians  and  other  LIS  professionals,  including  the   organiza6ons  and  ins6tu6ons  responsible  for  educa6ng  them,   aside  from  their  employing  ins6tu6ons,  should  be  more   aRen6ve  to  such  a  cri6cal  ac6vity  as  library  research.   §  Assistance  (in  matching  research  projects  with  personal   development),  and  encouragement  (to  apply  the  results  of  the   research),  go  hand  in  hand  in  crea6ng  a  conducive  research   environment  in  the  workplace.   Final  words?    
  • 40.   Thank  you  for  listening!  
  • 41. Fe  Angela  M.  Verzosa   University  of  the  Assump:on   Library   Angeles  City   12  January  2018   Evidence-­‐based  Research  in   Library  and  Informa6on   Prac6ce  -­‐  Workshop  
  • 42. Six  Domains  of  Inquiry  -­‐  samples   •  Collec6ons  –In  academic  libraries,  how  do  electronic  subscrip:ons   affect  usage  of  the  print  monograph  collec:on?   •  Educa6on  –Does  your  library  orienta:on  program  provide  the  basic   informa:on  research  skills  to  freshmen  students?   •  Informa6on  Access  &  Retrieval  –How  user-­‐friendly  are  your   library’s  OPAC  and  other  library  databases?   •  Management  –What  are  the  current  prac:ces  of  libraries  on   succession  planning?   •  Marke6ng/Promo6on  –How  effec:ve  are  library  exhibits  in   alrac:ng  library  users  to  come  to  the  library?   •  Reference/Enquiries  –  What  is  the  impact  of  the  Ask  the  Librarian   program  to  the  library’s  mission  to  improve  services?  
  • 43. ü Step  1:  Formulate  a  Ques6on   ü Step  2:  Find  the  Evidence   ü Step  3:  Appraise  the  Evidence   ü Step  4:  Apply  the  Evidence   ü Step  5:  Evaluate  the  Results   ü Step  6:  Disseminate  Research     The  EBLIP  Process  
  • 44. Booth  devised  3  ways  of  formula:ng  ques:ons:   •  Predic6on  ques6on:  (seeks  to  predict  outcomes   under  certain  circumstances)  What  do  users  do  in   the  Library  premises?   •  Exploratory  ques6on:  (seeks  to  answer  the   ques:on  why)  Why  do  library  users  s:ll  come  to   the  Library?   •  Interven6on  ques6on:  (seeks  the  answers  to   how)  How  should  library  premises  and  services   be  developed  on  the  spot?   Case  Study:  Use  of  Library  Premises  
  • 45. •  SeNng:  De  La  Salle  University  Libraries   •  Perspec6ve:  That  of  the  library  users  who   physically  visit  the  library  premises   •  Interven6on:  Developing  on  the  spot  library   services   •  Comparison:  Present  on  the  spot  services   •  Evalua6on:  In  terms  of  the  use  of  equipment,   library  space  and  informa:on  services  at  the   desk   Using  the  SPICE  Model  
  • 46. •  Published  literature  revealing  studies  on  the  use   of  library  premises  and  services   •  Previous  studies  and  reports  of  DLSU  library  on   the  use  sta6s6cs  of  key  library  areas  and   services   •  Monitoring  method  using  observa:on  tours  of   key  library  areas  and  services  where  staff  noted   what  users  were  doing  or  how  open  are  the   services  u:lized   •  Survey  ques6onnaire  devised  to  determine  user   preferences  in  the  use  of  library  areas   Evidences  Available  
  • 47. •  Users  s:ll  come  to  the  library  but  the  number   differs  in  :me  of  the  day  and  days  of  the  week   •  Key  services:  circula:on,  Instruc:onal  media,   informa:on/reference   •  Users  use  heavily  their  own  laptops/devises   •  Users  tend  to  work  in  groups  of  3  or  more   •  There  were  long  queues  in  the  apernoon  for   borrowing  and  returning   Findings  
  • 48. •  Change  in  service  hours     •  Number  of  electrical  outlets  for  laptops   •  Ask-­‐the-­‐Librarian  model  suggested   •  Instruc:onal  Media  Services  moved  to  the   ground  floor   •  Installa:on  of  book  drops  at  strategic  areas   outside  of  the  library  premises   •  Increase  in  the  number  of  cubicles  for  group   work  and/or  collabora:on  rooms   Decisions  
  • 49. Consider  SCOPE  for  this  process:   •  Severity  –  How  urgent/important  is  the  problem?   •  Clients  –  Does  the  planned  interven:on  fit  with  the   values,  needs  and  preferences  of  my  users?   •  Opportunity  –  Is  now  the  :me  to  apply  this?  Has  the   situa:on  changed  since  the  evidence  was  produced?   •  Poli6cs  –  Is  there  local  support  for  this  interven:on?   •  Economics  –  Can  we  afford  this  interven:on?  Will   this  be  at  the  expense  of  something  else?   Step  4:  Apply  the  Evidence    
  • 50. •  Evaluate  the  results        -­‐  Yearly  for  the  next  2-­‐3  years?        -­‐  Status  quo?        -­‐  Build  good  partnership  with  users  (users  appreciate  being   asked  for  feedback  and  to  report/react  on  the  level  of  library   services)   •  Disseminate  research          -­‐  share  the  experiences  and  results  of  EBL  processes  with   other  libraries          -­‐  it  is  the  duty  of  the  Library  director  to  encourage  and   mentor  staff  to  constantly  monitor,  collect  evidence  about   their  work,  and  to  contribute  ac:vely  to  knowledge  crea:on   Final  Steps