2. Different cultures, different
communication styles
American people are believed to verbalize 150 things if they want to say
100 things (explicit understandings)
When Japanese verbalize 70 things, they are trying to get other people
understand 100 things (implicit understandings and nonverbal cues )
Different cultural communication rules and regulations
3. What is culture?
Edward Tylor’s (1871)
“that complex whole which includes knowledge, belief, art, morals, law,
custom, and any other capabilities and habits acquired by man as a
member of society”
4. What is communication?
Communication is the act of conveying meanings from one entity or group
to another through the use of mutually understood signs, symbols, and
semiotic rules.
5. What is context?
The context is an extension of the background, the system
and circumstances in which there is an ongoing
communicative act
6. Factors for Context of a Situation
Who are you communicating with?
Where are you?
What are you communicating about?
Why are you communicating?
7. Some background
1959, Edward T. Hall wrote the book “The Silent Language”
Founded the field of intercultural communications
First mention of “high and low context cultures”
8. COMMUNICATION TOOLS FOR UNDERSTANDING
CULTURE
High-context and Low-context Communication
Refers to the degree to which speakers rely on factors other than explicit
speech to convey their messages
9. Significance
Edward Hall believes that knowing the characteristics of high- and low-
context cultures is a key aspect for a successful conduct of communicative
acts
10. Where to find high-context and low
context cultures?
Low context cultures- mainly cultures with Western European roots (North
America, Austrailia etc.)
High context cultures- everywhere else
Can also exist within companies, social groups etc.
Both can exist simultaneously within a group
11.
12. Comparison
High-context culture
Communication is implicit; nonverbal
cues (body language, facial
expressions) and other factors (tone
of voice, relationship to one another
etc.) take precedence
More emphasis on word choice
Many things are left unsaid, is only
understood by members of the
culture/group
Low-context culture
Communication is explicit; mainly
relies on written or spoken word
Less emphasis on word choice
Everything is mentioned properly and
explicitly
13. Cont….
Relationships are formed slowly and
are built to last
Responsibility to understand falls
upon the receiver
More focus on collectivism and
togetherness
Use of intuition and feelings
Strong distinction between in
group and out group
Relationships are formed quickly and
can be ended quickly
Responsibility falls upon the sender
More focus on the individual
Rely on facts and evidence
Flexible and open
14. Examples
In Chinese culture, it is common for the hostess at a dinner party to serve
the guest less food. It is seen as a compliment for the guest to ask for
more. This also prevents the guest from losing face if he does not like the
food. ( high context culture)
Germans are observed to recap their presentations after they have
presented. This is a common practice for them. They don’t rely on
nonverbal cues.
15. Question for audience?
French people feel that German insult their intelligence by explaining the
obvious, while German feel that the French manager don’t provide any
directions.