Microsoft and aspect, transforming customer contact management

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  • Communications are changing….From interaction on business terms to collaboration on the customer’s termsBusinesses rules are evolving….Enterprises are seeking collective intelligence to make better real-time decisionsContact Centre is transforming….From contact centre to collaboration centre Contact center as we know it is fundamentally changing Walls breaking down Customer interaction business process penetrating enterprise Companies moving into the public spaces of social media Information in the public domain becomes assets to be leveraged
  • Empower the 2.0 consumer to do business with you on their termsEmbrace social communities as a means to build and strengthen customer relationshipsCapture, manage and monitor information from interactions across channels and throughout social networks and the blogosphereConnect the collaboration center to the rest of the organizationManage workforce and resources more efficiently and cost effectively throughout the enterprise
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