Delivering UC Flexibility


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Delivering UC Flexibility

  1. 1. Consuming Unified Communications
  2. 2. Hosting Consuming Unified Communications - Deployment 1. Delivery Models 2. Line of Business Integration
  3. 3. splitunified Integrated user experience unified messaging instant messaging multimedia conferencing enriched telephony & mobility presence voice mailemail telephony mobile phone audio conference instant messaging web conference video conference Integrated Unified Communications Integrated UC Line of Business Integration
  4. 4. Founded: Revenue: Headquarters: Employees: Locations: Corporate Overview 4 West Corporation is a leading provider of technology-driven, voice- oriented solutions, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, banking, retail, financial services, technology and healthcare. 1986 $2.38 billion (2009) Omaha, NE Approx. 33,400 44 OUR COMPANY COMPANY STRUCTURE west West Corporation POSTcti
  5. 5. Conferencing & Collaboration Web Conferencing Proprietary solution: • InterCall Unified Meeting® Strategic partnerships: • Microsoft® Office Live Meeting 2007 • Cisco WebEx™ solutions: • Cisco WebEx Meeting Center • Cisco WebEx Event Center® • Cisco WebEx Training Center • Cisco WebEx Support Center • IBM® LotusLive: Meetings and Events • Adobe® Acrobat® Connect™ Pro Video Conferencing Full and reservationless video • ISDN, IP and satellite bridging • Video-to-web streaming • Reservationless connection platform • Managed services • Room rental • Equipment sales Audio Conferencing • Reservationless: globally deployed VoIP backbone • Events: 10,000+ large events every month • 70% of Fortune 1000 trust for their important announcements Streaming • Best-of-breed service • Proprietary platform • Support for variety of events
  6. 6. 66 Global Market Leader - >$1.2b InterCall is currently the #1 and largest conferencing service provider in virtually every major market around the globe. Source: Wainhouse Research, 2010 market positions
  7. 7. Go to Market
  8. 8. POSTcti – Preferred One Stop Technologies POSTcti Overview Specialist Microsoft Unified Communications deployment practice (OCS R1,R2 and Lync) >200 deployments OCS >10 deployments Lync Leading SI specialising in OCS integration Acquired by InterCall Jan 2011 Strategic Microsoft Partner • Microsoft Voice Specialist Gold Partner – UK • Unified Communications Partner Advisory Council, • Microsoft UC developer program 2007 & 2010 • Exchange/OCS W14 (2010) Tech Readiness Program • Microsoft LYNC Eco System Partner • Worldwide Microsoft Partner Awards 2009 Finalists • Worldwide Microsoft Partner Awards 2010 Finalists • EMEA Public Sector Advisory Board • Microsoft Partner Preference Program – (Commercial Other Strategic Partnerships Partnership and certified consulting Cisco Nortel Mitel Intel Polycom Plantronics Unified Desktop • Multi-tenanted OCS R2 – Enterprise • Dedicated Lync – Enterprise Rich Presence File Transfer Archiving Instant Messaging Peer to Peer Voice P2P Video Audio Conferencing Web Conference Team Call Delegation Group Chat Federation Desktop Sharing Enterprise VOIP Web Access Response Group Remote Call Control Professional Services • Plan - Assess & Consult • Enable - Design and Deploy • Operate - Service & Support
  9. 9. POST CTI Confidential UNIFIED COMMUNICATIONS DELIVERY AND CONSUMPTION Design . Deploy . Train . Maintain | | | | | | |
  10. 10. POST CTI Confidential Deployment Options Available: • On-Premise Lync deployments (inc. Fully managed service options from InterCall/POSTcti) • Hosted Lync (Unified Desktop from InterCall/POSTcti in the cloud) • Managed Services • Hybrid (Unified Desktop – some on-prem/some hosted in the cloud) • All enterprise features and functionality supported: – PBX integration – SIP/Gateway – Video Integration – Direct Endpoint Registration/ Meet In the Middle – Endpoints- headsets and handset all leading manufacturers – Line of Business Application Integrations – Call recording solution for Lync • Pre-Sales Technical Consultancy options from Microsoft via InterCall/POSTcti – Business Value Planning Services (BVPS) & Exchange Deployment Planning Services (EDPS) accredited for EA packaged service days
  11. 11. POST CTI Confidential Carrier VoIP Unified Communications Hosted Communications SIP Connectivity PSTN Breakout PBX Integration SIP Endpoints Managed broadband 4.5
  12. 12. POST CTI Confidential “Unified Desktop from POSTcti is a further demonstration of their ability to deliver leading edge innovation to customers ... this time from the Cloud.” • Steve Tassell – UC Product Marketing Manager Microsoft Corporation, March 2010
  13. 13. POST CTI Confidential A Selection of our Clients A Selection of Our Unified Communications Customers and Partners
  14. 14. POST CTI Confidential “ISV Partners and key vendor relations allow us to extend the capability of Microsoft Lync”
  15. 15. POST CTI Confidential PSTN Enterprise deploying UC TDM PBX/IP-PBX & Voicemail UC infrastructure • “Drop in” installation • Interconnects UC to legacy PBX and PSTN • Only users on UC are routed to OCS • Analog device ports available • Supports “fax around” Standard SIP devices can connect to all other gateway endpoints All devices can also be routed to/from an ISP or ITSP via IP IP Network SIP Trunk to ITSP SIP/WiFi Clients Network Equipment Technologies Analog phones Analog fax machine SIP devices can be ‘Presence-enabled’ with SmartSIP
  16. 16. POST CTI Confidential Copyright © 2011 Avistar Communications Corporation | 16 Key Avistar Value Adds: • Scalable deployments of Microsoft Lync video on Citrix XenDesktop and XenApp • Integrates tightly with existing Microsoft Lync deployments • Enterprise class manageability with centralized bandwidth management and systems administration • Interoperates directly with all open standards-based systems and legacy H.323 room systems • Multiparty continuous presence individualized viewing layouts • Individual participant streams adapted to each user’s bandwidth and endpoint device capabilities instead of least common denominator • Instant, ad-hoc, presence-based multiparty calling • HD up to 720P / 30 frames per second • All software solution on industry standard platforms – easily scales on virtual machines with no added server licensing costs Avistar C3 Integrator™ for Citrix Avistar C3 Unified™ - Enabling Microsoft Lync within a VDI Environment
  17. 17. POST CTI Confidential Lync 2010 / OCS R2 IP / TDM PBX Video Gateway Cellular Phone Fully Automated Real Time Dashboard Query Tool Real Time Alerts MINDcti PhonEX ONE Reduce costs, improve employee productivity and network efficiency • Microsoft ISV Partner – Lync and OCS r2 approved solution •Central solution to report on multiple data sources – Lync, legacy PBX’s, Gateways, Video, Mobile phones • Justify ROI on Lync through costing reports • Report on usage trends: •Lync vs. Legacy PBX •IM vs. Voice • Reduce organisations comms costs – 15% Fixed line, 20% + on mobile “You can’t manage what you can’t measure !”
  18. 18. POST CTI Confidential • Next Generation contact centre solution • Fully featured, multi-modal (voice, IM, webchat, email, SMS), contact centre solution • Simple integration with existing systems. Plug-in modules built with Microsoft’s .NET Framework allow us to tap into your CRM or ERP systems, web services, inventory databases, scheduling and workforce management tools • Native to the Microsoft Lync Server 2010 • Browser-based agent and supervisor consoles, Intuitive application like Lync client reducing the handle time while increasing first call resolution
  19. 19. POST CTI Confidential Solutions that Work Together in Your Day in the Life… Enterprise Voice Unified Conferencing Mobility Federation Instant Messaging Single Identity Recording and Streaming HDX (SIP) RPX OTX Immersive Telepresence Microsoft Lync™ with Polycom CX5000 Personal Telepresence CX Phones Polycom Solutions
  20. 20. POST CTI Confidential
  21. 21. POST CTI Confidential Plantronics Simply Smarter Solutions-optimising the final connection • Plantronics offers the most complete families of corded and wireless products for UC. • The final connection is the most important link in the chain, user experience is critical to project success. • Plantronics solutions ensure the audio experience is optimized, regardless of where professionals are working, accelerating implementation and user adoption Exceptional Audio Quality & Comfort Minimal Support Impact
  22. 22. POST CTI Confidential NHS East of England A doctor can log in and searches for a specialist On the right hand side it shows a list on contacts whom he has worked with in the past. These can be added or deleted to manually as well as being added every time a new contact is made From here they go into an IM conversation where they can click the “share” button which will start CWA desktop sharing session
  23. 23. POST CTI Confidential Tremendous Microsoft endorsement of POSTcti for delivering Lync as a hosted cloud-based trial: Microsoft UK Homepage: it.aspx
  24. 24. POST CTI Confidential CALL TO ACTION: Register here for your free (no obligation) trial of Lync Server 2010 from POSTcti, with Unified Messaging on Microsoft Exchange Server 2010: USE REGISTRATION CODE: UCExpo
  25. 25. POST CTI Confidential WWW.POSTCTI.COM Questions