The ucc ecosystem with lync at the heart


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  • The aim of this session is to give you ideas. This will be a whistle stop tour of capabilities which Lync and other UCC stack systems can provide. We will not go into the depths of each configuration, however we will be around later to point you in the right direction.
  • Microsoft® Office 365delivers the power of cloud productivity to businesses of all sizes, helping to save time, money and free up valued resources. Office 365 combines the familiar Office desktop suite with cloud-based versions of Microsoft’s next-generation communications and collaboration services: Exchange Online, SharePoint Online and Lync Online. Office 365 is simple to use and easy to administer – all backed by the robust security and guaranteed reliability you expect from a world-class service provider.Microsoft Office 365 Includes:Microsoft® Office Professional PlusThe world’s leading productivity tool now seamlessly connected and delivered with cloud services – for the best productivity experience across the PC, Phone and Browser.Exchange OnlineCloud-based email, calendar and contacts with always-up-to-date protection from viruses and spam.SharePoint OnlineCloud-based service for creating sites to connect colleagues, partners and customers.Lync OnlineCloud-based instant messaging, presence, and online meeting experiences with PC-audio, video conferencing and screen sharing. Key Microsoft Office 365 Benefits:Anywhere-access to email, documents, contacts, and calendars on nearly any device Work seamlessly with Microsoft Office and the other programs your users already count on everydayBusiness-class features including IT-level phone support,  guaranteed 99.9% uptime, geo-redundancy, and disaster recoveryPay-as-you-go pricing options which give you predictability and flexibility for all or part of your organizationLatest version of Business Productivity Online Suite (BPOS), which has millions of business users today Microsoft® Office 365 for small businesses offers an easy-to-use set of web-enabled tools for small businesses, independent consultants and professionals looking for business-class productivity services. Working with the tools people know and use today, Office 365 provides anywhere access to email, important documents, contacts, and calendars on nearly any device. It’s free for the first 30 days and then just $6 per user per month. Microsoft® Office 365 for enterprises brings together cloud versions of our trusted communications and collaboration software with our familiar Office Professional Plus desktop suite. It is designed to help meet your IT needs for robust security, 24/7 reliability, and user productivity.We have a variety of plans to meet the needs of businesses of all sizes and varying IT needs. Priced from $2 - $28 per month per user, each plan has the same 99.9% uptime guarantee and includes the security and support you expect from Microsoft. Office 365 offers great flexibility by allowing businesses to provide users access to only the services they need and pay-as-you-go pricing options. Microsoft® Office 365 for education provides your institution with the same great communication and collaboration experiences used in enterprises around the world while saving time and money. Microsoft Office 365 for education delivers all of this and more while training students on familiar software which employers depend upon.
  • Slide Objective:Concise view of the top features and benefits which will be available at launchTalking Points:Lync Online is a cloud communications service that connects people in new ways with anyone, anywhere. The top features that make this a reality are:Slick, new user interface that includes contact photos (so you can recognize your colleagues in a meeting), dynamic activity feed to quickly know what the people in your network are working on, and better contact card experience in office that let’s you click to communicate from anywhere in Office.Ad-hoc online meetings that include audio, video and screen or application sharing – you typically start with presence and IM (in response to an email for example) and then with a few mouse clicks add audio/video and screen sharing as necessary to resolve issues effectively and quickly.The same great experience is available for scheduled online meetings (or web conferences) with an easy to use outlook add-in for scheduling and one-click to join from outlook reminders. External participants can join an online meeting using either a web client and dialing in on a phone, or a rich client that has the full capabilities. Finally, Lync Online extends all these rich communication capabilities to people outside of your organization. With IM federation you can see presence, instant message, make pc-to-pc calls and have ad-hoc meetings with other Lync users (on-premises and online). In addition you can communicate with your Windows Live Messenger contacts using Lync.
  • Slide Objective:Provide a high level overview and timeline of which Lync capabilities are going to be available in the cloud (and when)Talking Points:Lync Online is the cloud version of the Lync, with Microsoft hosting the Lync servers and customers consume Lync as a service. Lync Online is one component of the BPOS W14 suite of services, which also includes the 2010 versions of Exchange, SharePoint and Office. This slide provides a comparison of the Lync Online capabilities with those of the Lync Server. Going from left to right, you can see that IM/presence and conferencing (online meetings) will be available at BPOS W14 launch in Lync Online.Voice, which is essentially the ability to call the public phone networks (think dial tone in Lync), will become available in the cloud several months after Lync Online launches.PBX replace capabilities, which include features that require integration with on-premises networks and equipment is not planned to be available in Lync Online in the next few years. This means that customers who are looking to take advantage of the full PBX replace capabilities in Lync Server 2010, are advised to deploy Lync Server on premises (for all of the Lync workloads – IM, conferencing and Enterprise voice). It should be noted that customers will still be able to deploy Exchange (and SharePoint) in the cloud including voice mail and have that work seamlessly with Lync Server 2010 on-premises. In the next slides we will look at these features and deployment options in more detail.
  • Slide Objective:Summarize the 2 main options for customers when deciding how to deploy Lync and the rest of the BPOS suite Talking Points:Now you have a more solid understanding of the scope and timeline of the Lync capabilities in the cloud and how they compare to Lync Server. The table on this slide provides a summary of the 2 key deployment options that customers can choose from at the time of BPOS W14 launch (Q1CY2011):The left hand side column represents a ‘pure cloud deployment’, with Lync Online as part of BPOS W14. the available Lync capabilities in this scenario are enterprise IM and conferencing (aka online meetings). Integrated PSTN audio conferencing is available with Lync Online as a separate service from partners. Cloud Voice (without PBX replace capabilities) is planned for 6-9 months post launch. Customers who are looking to take advantage of the full costs savings and capabilities of Lync, can choose to deploy Lync Server on-premises for all workloads. The additional capabilities here are PSTN audio conferencing on Lync Server (which typically represents a significant cost savings opportunity for customers) and full enterprise voice including PBX replace. This deployment model for Lync works with Exchange Online and SharePoint Online.In Q4 CY2011, when split domain becomes supported in Lync, customers can split groups of users between these 2 deployment options.
  • In your own application you can do that as well, and more.You can essentially pass a link that allows the receiver to start the same application so you both are looking at the same data when you start talking.
  • Using the Lync 2010 Managed API you can also start completely from scratch.This is a lower level API that allows you to build your completely new UI.For example on the left you can see a Kiosk application of Global Crossing.This UI does not look like Lync 2010, but in essence works as a receptionist.A visitor registers. And then uses the Lync 2010 API to call the person visited.The person visited uses Lync 2010 to respond and sees the person who is visiting.Also in the Conversation Window Extension you can built in what ever Silverlight or HTML application you want.
  • SituationIf employees have to learn new user interfaces and change their work practices as part of a move to the cloud, the result would be dissatisfaction and higher support costs. However, because Exchange Online allows users to continue to work as they do now, you have the freedom to “swap out” your back-end infrastructure with minimal disruption.Slide objectiveShow how Exchange Online enables users to work just as they would with on-premises Exchange.Talking pointsAnywhere access means that users are not tied to their desks but can connect to their mailbox with a consistent experience across PC, web, and mobile. Exchange Online provides a full-featured Outlook experience without the need for a VPN connection, including features in cached mode such as the offline address book.Outlook Web Access provides a premium online access experience that matches the look and feel of the full Outlook client.Mobile access is available from a wide range of devices that connect directly to Exchange via the ActiveSync protocol.And you get Large 25GB mailboxes mean that users don’t waste time cleaning out their mailboxes to make space, or moving email to offline PST files that can’t be accessed from web browsers or mobile devices. All their email data is available to them, wherever they go.
  • This is the viewer application which runs on Silverlight in a browser
  • Cloud is transforming IT and impacts on how we work and do businessSo, what are the drivers for the cloud, and why IT departments are considering it?Cloud provides models for:New economics:Pay for what you useLower and predictable costsShift from capex to opexReduced ManagementThrough optimizationHow you patch and operate your serversFaster deployment, on demand deploymentScale, reliability and fault toleranceRedefines productivityRedefines how people communicate, collaborate , and become more efficientUse the latest and greatest Anywhere access
  • Here today are 3 of MS strategic Hosted UC partners all offering a full UC with voice offering to the B2B market.
  • The ucc ecosystem with lync at the heart

    1. 1. ISVsGlobal & National SIsDevices/Infrastructure
    2. 2. Microsoft Office 365 Suite
    3. 3. contact photos, activity feed and interactive contact card ad-hoc online meetings online presentations easily join online meetings IM, audio and video federation
    4. 4. Only available with Lync Server (on-premises)
    5. 5. Lync Server OnlineOn-prem Exchange/ SharePoint Lync Online Exchange/ SharePoint Online
    6. 6. | Microsoft Confidential
    7. 7. Customer premises AD MS Online Directory Sync Identity platform Provisioning platform Lync™ Online SharePoint® Online Exchange Online Federation Gateway Active Directory Federation Server 2.0 Trust IdP Directory Store Admin Portal Authentication platform IdP Microsoft Online Services 11 | Microsoft Confidential
    8. 8. DEMO
    9. 9. Lync 2010 Platform Key themes • Integrate Lync 2010 Experiences • Add UC to your LoB Apps, like UC in Office • Contextual Conversations • Pass context of Application from Sender to Recipient • Extend Lync 2010 Capabilities • Add custom Applications as extensions to Lync 2010 • Custom Client UI • Build fully custom UI for standalone applications 14
    10. 10. Program launch link receiver can click to launch same application as sender Simple Link is a URL within the trusted sites of the Enterprise Enrich Conversations with Context With Lync 2010platform Pass real data to be viewed by receiver. Contextual data sent from your App. 15
    11. 11. Customize the Lync 2010 Client UI Build your own Client inthe Lync 2010Managed API 16 UIAutomation.StartConversation( UiaConversationModes.InstantMe ssaging , myParticipantList , myContextTypes , myContextObjects); Write API-aware apps in the CWE Use the API to launch OC from custom UI Your Silverlight application can run here and have API access to the conversation Suppress OC UI and build custom UI for standalone applications (For example, a security kiosk application) Security Kiosk is used by visitor to connect with employees running Lync 2010
    12. 12. DEMO
    13. 13. A Lync Add-on that enables better communication with remote co- workers and friends by showing you relevant information about their location. It displays the local time, current weather condition, forecast and latest news
    14. 14. Tabbie is a nifty little program built using the Lync SDK that provides a unified (tabbed) interface for your current conversations (tabs can also be detached individually).
    15. 15. DEMO
    16. 16. DEMO
    17. 17. DEMO
    18. 18. CX600 CX3000 PoE Switch Laptop – Windows 7 Lync Client Outlook 2010 HDX4000 Router/NAT/DHCP Federated
    19. 19. Immersive Telepresence Mobile device (audio only) Room system (H.323) Personal system (SIP) Microsoft Lync RTV (up to 720P HD) CX3000 (audio only) March 2011: Office Communications Server HDX May 2011: Lync HDX May 2011: Lync RMX
    20. 20. DEMO
    21. 21. Webcasting • Market share leading and considered the gold standard in webcasting • Most scalable webcasting platform and network in the world • 2 fully redundant data centers integrated with several tier one CDN providers • Completely configurable and custom branded • Comprehensive reporting and analytics tools • Full cross platform support with no download • SaaS application with full-service options • Live / Mock-Live / Simulive Event Packages  VIDEO streaming, slides & interactivity  AUDIO streaming, slides & interactivity
    22. 22. From Conception to Delivery: • Start to Finish Event Management • Best practices to increase audience participation • Presenter training • Custom branded event registration • Custom StoreFront™ page • Archive recording and Posting • Enhanced Audio™ • Pre and post event surveys • Post event reporting • Enhanced Access Management • Custom Content Portal
    23. 23. • EventBuilder Contacts − Seon Kang − (206) 686-8844 − Jerry Knight − (206) 442-1773 • On24 Contact − Nicolas Deville − EMEA Sales Manager – Channels − +44 203 178 2659 −
    24. 24. Microsoft Hosting Partners Microsoft confidential | 48 Sign up today! The UC Expo Trial powered by Microsoft Lync in association with Sipcom is available on stand 707 or at
    25. 25. Partners at the Show • Services – Always On (719) – Dell (811) – EMC Consulting (816) – Formicary (818) – Global Crossing (810) – Grey Convergence (815) – HP (709) – Iconnyx (812) – Modality (915) – NEC (513) – Orange Business Services (821) – PostCTI (711) – Techland (715) – VCOMM (316) • Software – Aspect Software (813) – X2O Media (817)
    26. 26.