1. Venessa West
Rockford, IL 61107 venessa@shapeyourbiz.com
Summary of Qualifications
● Excellent analytical skills with ability to multi-task
● Highly organized and goal-oriented, able to meet deadlines
● Confident working individually or in a team environment
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint,and Outlook), QuickBooks
(Accounts Payable, Accounts Receivable, and Bank Reconciliation), and ZOHO CRM (setup and
management)
● Proficient in computers (Software, Web Design, Graphic Design and Internet Research)
● Proficient Marketing Knowledge (Basic SEO, Direct Mail, PPC,and other Marketing Technique
● Proficient in Business Organizational Structures and budget allocations.
Professional Experience
Trainer/Technical Support 2/19/15 to 11/30/16
Evolution Software Chicago, Illinois
● Trained new customers in the companies Ecommerce Solution
● Consulted new and existing customers on how to market their business
● Provided technical support to new and existing customers
● Created videos and sales documents to help sales department
● Helped new and existing customers design their stores
● Training employees on new CRM solution (Zoho CRM)
● Managed and followed up with my accounts to track progress
● Pulled reports and data entry to help owner of the company keep track of data.
Office Administrator 2/22/13 to 2/19/15
BFS Metals Cicero, Illinois
● Managed Accounts Receivables, Billing, Credits and Returns
● Managed Inventory, including 2 yearly audits of entire Inventory
● Assisted in sales when necessary,taking orders and processing purchase orders.
● Managed officecomputer networkand all IT issues
● Web design
● Answered phones
● Creation of business cards and other various marketing tools,
Office Manager 06/20/10 to
2/22/13
Citi Appliances/Affordable Services Club Chicago, Illinois
● Managed all Accounts Receivables, Billing, and Returns
● Oversaw all operations of the office, and setup procedures for technicians and office staff to
follow.
● Managed technicians and contractors
● Managed officecomputer networkand all ITissues
● Web design
2. ● Answered phones, took orders and handled customer issues
● Created business cards,marketing tools, and managed all Internet Marketing
Office Manager 06/15/12 to 11/15/12
Touhy River Auto Des Plaines, Illinois
● Answered phones, handled customers, ordered parts, kept inventory
● Oversee all operations of the office, and setup procedures for mechanics and office staff to
follow.
● Managed all employees
● Creation business cards and marketing tools.
● Managed officecomputer networkand all ITissues
● Managed all Accounts Receivables, Billing, and Returns
Owner 11/1/07 to present
Windy City Web Consulting Chicago, Illinois
● Web design
● Software training in MS Office and QuickBooks
● Creation of spreadsheets,business cards,and other marketing tools and business operation tools.
● Marketing Consulting and Monitoring
Office Admin 10/1/07 to 11/1/07
IIA Palatine, Illinois
● Answering phones
● General Office Duties and ordering supplies
● Data Entry, and light QuickBooks
Personal Assistant 5/1/07 to 7/11/07
Benchmark Homes Lake Forest, Illinois
● Answering phones
● Help getting proposals together for remodels of $100,000+ and new builds of $500,000+
● A/P using QuickBooks
● Making phone calls, travel arrangements, running errands
● Typing letters
Office Manager 8/2006-9/2006
Absolute Plumbing Beach Park,Illinois
● Responsible for all workings of the office. A/P,A/R, and Payroll using QuickBooks
● Responsible for organization of the office at all times
Education
AssociatesDegree in BusinessAdministration/AIU 2004-2005
Graduated on Dean’s List with a 3.93 GPA
Bachelor’s Degree in Digital Marketing/Fullsail Univ
2016-present
Course Director’s Award - Storytelling
