1. Lou D. Brooks
4814 Marshall ave Newport News, Va 23606
(213) 705-6051
OBJECTIVE: To obtain a managerial role with a reputable company who promotes growth. Given
the opportunity I would show leadership,and set a quality of excellence.
Summary of Qualifications
● Self-starter, quick learner, attentive to details, creative thinker, exceptional in fast
pace environment
● 10 years of customer service, Managerial experience, oral and written
communication
● Accounts Receivable, Accounts Payable and invoicing
● Proficient computer skills, Microsoft office(word, PowerPoint, FrontPage,
outlook, access)
● Installation of hardware, software, and troubleshooting tactics
● Combination of office skills and light industrial skills(forklifts, blueprints,
planograms)
Managerial Skills: Scheduling, delegating, decision-making, conference calls, email,
faxes, bookkeeping, budgets, accounts receivable, accounts payable, inventory, training,
interviewing.
Industrial Skills: Planogram, blueprint, pallet jacking, warehouse organizing, shipping
and receiving, docking, logging inventory.
Experience
COMMERCIAL SHIPPING
(Laborer)LOS Angeles Harbor San Pedro, Ca July 2015- June 2016
( Prepare customers orders and keep logs of delivery and pickup.
Assisting lines from Alaska Marine Lines, to Yang Ming Lines. Monitor shipments for
port deliveries to Georgia Port Authority,Port of Coos Bay, Port of Montreal, etc...
● Receive and process warehouse orders
● Perform daily operations to prepare shipping.
● Complete Logs.
● Clean work areas
● Lift and load objects up to 80 lbs
● Organize working space
T.A.B. RETAIL REMODELING Gainesville, Ca March 2008- Jan 2015

2. Merchandiser: Store resets for Wal-Mart, Lowes, and Family dollars
● Coordinate a plan designed from planogram and blueprint for creative store
layouts.
● Pallet racking, building warehouse storage shelving, cooler and freezer setup.
● Install fixtures, graphics setup.
● Quick math and decision making
● Merchandising
*(some forklift was required was required. Certified from TAb remodeling)
POINTS OF LIGHT INSTITUTE Atlanta, Ga June 2006- March 2008
(Non-Profit Organization)
Operations Assistant: As an Operations Assistant I was to provide organizational support
for Human Resources administration's, contact database management and Administrative
assistant, accounts payable, for the Operations department; in order to maintain job
standards of the Nonprofit sector.
● Subject knowledge of principles and practices of human resources; implement
new procedures, orientation of new employees, knowledge of basic accounting.
MS Office, Access, Powerpoint, Excel, Outlook and willing to learn new
programs and install.
● Problem solving by identifying resolutions in a timely manner and compile and
analyze information skillfully.
● Interpersonal skills to provide excellent customer service, communicate goals,
notate request or complaints.
● Perform other daily Operational duties, accounts payable, order supplies, make
trouble tickets, set up delivery dates, scheduling for meetings and appointments,
handling incoming /outgoing mail.
FOOT LOCKER INC. Atlanta, GA March 2005 – June 2007
Store Manager: My duties were to meet and exceed all MTD sales goals for the store.
Also, stay within store guidelines to run functionally profitable store in a clean working
in environment. I had to maintain all company standards for store Operations.
● Implement creative selling strategies
● Visual setups of displays
● Product knowledge, analyze customer needs and exceed expectations
● Consistently drive sales through upselling and generating profit from selling
options
● Tag, mark down merchandise.
STAMPS FULFILLMENT CENTER Richmond, MO Sept 1997- Jan 19 99

3. Data Entry Clerk: Created new customer accounts, updated and edit orders, responsible
for customer accounts. 10 key orders product numbers, catalog numbers.
Customer service: order stamps; manage accounts, inbound/outbound calls, responsible
for new vendor’s accounts, ten key, typing, and word processor.
COMPUTER / COMMUNICATION SKILLS
● Software: Windows 10, Ms Office , 65 wpm, Java, visual basic, html
● Hardware printer/faxes troubleshooting, software installation, hardware
installation
● Outlook express, Go to meeting set up, conference calling, Skype,
EDUCATION
SOUTHWEST MISSOURI STATE Springfield, MO 2000-2005
Related Coursework: Business management, Marketing, operations management,
Statistics, event and venue management, financial accounting, cost accounting,
Sports management, CIS Java, Html, Visual Basic.
GRANDVIEW HIGH SCHOOL Grandview, MO 1993-1997
General business courses graduated May 1997