MIS 09 E-Commerce


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The series of presentations contains the information about "Management Information System" subject of SEIT for University of Pune.
Subject Teacher: Tushar B Kute (Sandip Institute of Technology and Research Centre, Nashik)

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MIS 09 E-Commerce

  1. 1. Management information system<br />Third Year Information Technology<br />Part 09<br />E-commerce<br />Tushar B Kute,<br />Department of Information Technology,<br />Sandip Institute of Technology and Research Centre, Nashik<br />http://www.tusharkute.com<br />
  2. 2. What is e Commerce?<br />e commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes. <br />
  3. 3. E-commerce<br />It is second big application next to ERP. With the advent of internet technology, ecommerce today covers an entire scope online including design and developing, marketing, selling, delivering, servicing and paying for goods.<br />Some ecommerce applications add order tracking as feature for customer to know delivery of status of order.<br />
  4. 4. Amazon<br />
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  6. 6. BOB ibanking<br />
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  8. 8.
  9. 9. Ecommerce process model<br />
  10. 10. e commerce<br />Business to business (B2B)<br />Buyer and seller are business organizations.<br />Business to Consumer (B2C)<br />Website and portals to offer information about product.<br />Retail Sales, Customer Support<br />Consumer to Business (C2B)<br />Customer initiates action after logging to seller’s website.<br />Consumer to Consumer (C2C)<br />Online Auctions<br />
  11. 11. B2B<br />Information delivery application<br />Issuing business circulars<br />Product catalogue publication<br />News clippings<br />Messaging <br />Transaction processing application<br />Order processing<br />Order execution<br />Payment processing <br />Money transfer<br />
  12. 12. B2C<br />Information delivery and sharing<br />Organization’s manual<br />Database of knowledge<br />Business information<br />Transaction processing application<br />Payment of employees<br />Issues of shared / bonds<br />Delivery through courier<br />
  13. 13. C2B<br />Information delivery and sharing<br />Downloading of information from website/portal<br />Viewing the bank balance<br />Seeing manuals/drawings/pictures/images etc.<br />Transaction processing applications<br />Requesting an item<br />Obtaining travel advance<br />Inquiry processing<br />Credit payments<br />Cash withdraw through ATM<br />
  14. 14. C2C<br />Information delivery and sharing<br />Messaging email<br />Reports<br />News groups<br />Interest groups<br />Transaction processing application<br />Payment approvals<br />Memos<br />Sanctions and confirmations<br />Issues and receipts<br />
  15. 15. Intermediaries in ecommerce<br />Hardware suppliers: server, clients, routers and network card providers<br />Network access providers: ISP, EDI, DoT<br />Information access providers: browsers such as Netscape, Adobe and IE.<br />Payment Processors: Master Card, Visa<br />Website Design Providers: Consultant and Web development companies.<br />Web directory providers: Yahoo, Alta Vista, Lycos<br />
  16. 16. Organizations in ebusiness<br />
  17. 17. eCommerce<br />ecommerce is more then just an online shop selling goods…. Businesses make huge savings by more efficient interaction with their suppliers or buyers.<br />A local pharmacist orders 60% of his supplies from an overseas pharmaceutical suppliers website and saves 5% in his purchases - is this ecommerce? <br />A remote Fiji resort attracts guests from the USA after several exchanges of email. Is this ecommerce?<br />
  18. 18. Global <br />400 million users of Internet worldwide <br />1999 US online retail sales - US$20bn. Forrester Research<br />2000 US online retail sales - US$30bn+ Forrester Research<br />US Online buying will reach US$6.9 trillion 2004. Forrester Research<br />electronic payment of bills and banking will cost US Postal Service $17bn over 10 years.<br />
  19. 19. G2C (government to citizen)<br />Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents. <br />Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs), but can also include direct mail and media campaigns. G2C can take place at the federal, state, and local levels.<br />G2C will aim at connecting citizens to government by<br />Talking to citizens and supporting accountability.<br />Listening to citizens and improving democracy.<br />
  20. 20. G2c<br />Areas of connection <br />E-citizen<br />E-transport<br />E-medicine<br />E-Education<br />E-Registration<br />
  21. 21. g2c<br />
  22. 22. c2g<br />It mainly constitutes the area where the citizen interact with government. It will include areas like citizens vote for the government, census, taxation etc.<br />E-democracy.<br />
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  24. 24. g2g<br />It is also referred as e-administration. It involves improving government process by<br />Cutting costs, <br />Managing performance<br />Making Strategic connections within government<br />Creating empowerment.<br />E-secretariat<br />E-police<br />E-court<br />
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  26. 26. reference<br /><ul><li>WamanJawadekar, "Management Information Systems” , 4th Edition, Tata McGraw-Hill Publishing Company Limited.</li>