E commerce presentation


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E commerce presentation

  2. 2. • PART ONE o Electronic commerce o Growth of EC o Benefits EC o Limitations EC• PART TWO o Types of E-commerce• PART THREE o Applications of E-commerce 2
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  4. 4. • E-Commerce is buying & selling activities overdigital media.• Electronic commerce refers to business activities conductedusing electronic data transmission via the Internet and theWorld Wide Web.• E-Commerce is the sharing of business information , maintainingbusiness relationships & conducting business transactions bymeans of telecommunications networks. 4
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  7. 7. The benefits of e- commerce can be categorized intothree types:• Benefits to the organization• Benefits to the consumer• Benefits to the society 7
  8. 8. BENEFITS TO ORGANIZATIONS:• Global reach: EC expands the marketplace to national and international markets. With minimal expenditure a company can easily and quickly locate the best suppliers, more customers and most suitable business partners worldwide.• Cost reduction: EC decrease the cost of creating, processing, distributing, storing and retrieving paper-based information. High printing and mailing costs are lowered and eliminated. 8
  9. 9. • Lower communication cost:  EC lowers communication costs – the Internet is much cheaper than other modes of communication.• Extended hours: 24/7/365:  The business is always open on the web, with no overtime and other extra costs.• Improved customer relations:  EC enables companies to interact more closely with customers even if through intermediaries.  Which promotes better customer relationship management (CRM) and increases customers loyalty. 9
  10. 10. BENEFITS TO CONSUMER: • Ubiquity (everywhere):  EC provides consumers to shop or perform other transactions year round, 24 hours a day, from almost any location. • More products and services:  EC provides with more choices; they can select from many vendors and from more products. • Cheaper products and services:  EC frequently provides consumers with less expensive products and services by allowing them to shop in many places and conduct quick comparisons. 10
  11. 11. • Instant delivery: In the cases of digitized products, EC allows for quickdelivery.•No sales tax: In many countries, online business is exempted from salestax.•Information availability Easy findings what you need with details and demos etc. 11
  12. 12. BENEFITS TO SOCIETY: • Telecommuting:  More individuals work/shopping at home and do less traveling for work or shopping, resulting in less traffic on the roads and reduced air pollution. • Higher standard of living:  Some products/services can be soled at lower prices, allowing less rich people to buy more and increase their standard of living. • Hope for the people:  People in Third World countries and rural areas are now able to enjoy products and services that were unavailable in the past. 12
  13. 13. Technological Limitations: • There is lack of universally accepted standards of quality, security and reliability. • The telecommunication bandwidth is insufficient especially for m-commerce. • Software development tools are still evolving. 13
  14. 14. • There are difficulties in integrating the Internet and ECsoftware with some existing applications and databases.• Special web server are needed in additions to the networkservers (added costs).• Internet accessibility is still inconvenient. 14
  15. 15. Non-technological Limitations: •Security and privacy concerns deter customers from buying. • Some customers like to feel and touch products. Also, customers are resistant to the change from a real to a virtual store. • People do not yet sufficiently trust paperless, faceless transactions. • Lack of trust in EC and in unknown sellers delays/stops buying. 15
  16. 16. • Many legal and public policy issues including taxation, haveno yet been resolved or are not clear.• It is difficult to obtain venture capital due to the failure ofmany dot. coms.• There is an increase amount of fraud on the Internet. 16
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  18. 18. The major different types of e-commerce are: • Business-to-Business (B2B). • Business-to-consumer (B2C). • Business-to-Government (B2G). • Consumer-to-Consumer (C2C). • Mobile commerce (M-commerce). 18
  19. 19. Business-to-Business (B2B). • B2B e-commerce is simply defined as e-commerce between companies. • This is the type of e-commerce that deals with relationships between and among businesses. • In this case both the buyers and seller are organizations. • E.g. one company sells raw material and another organization buy raw material for manufacturing products. 19
  20. 20. Business-to-Consumer (B2C) • Business-to-Consumer E-Commerce involves customers gathering information; purchasing physical goods (tangibles such as books or consumer products) or information goods (goods of electronic material or digitized content such as software, or e-books) and receiving products over an electronic network. • In this case the seller is a business organization whereas the buyer is a consumer. • An example of a B2C transaction would be a person buying a pair of shoes from a retailer. 20
  21. 21. Business-to-Government (B2G). •Business-to-government e-commerce or B2G is generally defined as commerce between companies and the public sector. •It refers to the use of the Internet for public procurement (buying, getting, hiring), licensing procedures, and other government-related operations. 21
  22. 22. Customer-to-Customer (C2C) • Consumer-to-consumer e-commerce or C2C is simply commerce between private individuals or consumers. • In this type both the seller and buyer are the consumers. • Consumer-to-consumer e-commerce involves the electronically- facilitated transactions between consumers through some third party(The third party generally charges a commission) • A common example is the online auction, in which a consumer posts an item for sale and other consumers bid to purchase it. 22
  23. 23. Mobile Commerce (m-commerce) • M-commerce (mobile commerce) is the buying and selling of goods and services through wireless technology-i.e., handheld devices such as cellular telephones and personal digital assistants (PDAs). • As content delivery over wireless devices becomes faster, more secure, and scalable, some believe that m-commerce will surpass wire line e-commerce as the method of choice for digital commerce transactions. 23
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  25. 25. • Online shopping• Online banking• Electronic bill payment• Electronic ticketing• Supply chain management 25
  26. 26. Online Shopping• Online shopping is the process consumers go through topurchase products or services over the Internet.•An online shop, e-shop, e-store, internet shop, web shop, webstore or online store is the physical analogy of buying products orservices at a bricks-and-mortar retailer or in a shopping mall.•Online shopping is a type of electronic commerce used forbusiness-to-business (B2B) and business-to-consumer (B2C)transactions.•Online shoppers commonly use credit card to make payments 26
  27. 27. Online Banking• Online banking (or Internet banking) allows customers toconduct financial transactions on a secure website operated bytheir bank.• The common features provided by online-banking fall broadlyinto several categories:  Paying a bill  Applications e.g. apply for a loan, new account, etc.  Funds transfer between a customers own accounts, or to another customers account.  Investment: purchase or sale.  Chat with banks representative 27
  28. 28. Electronic Bill Presentment and Payment: • There are a significant number of bills that consumers pay on a regular basis, which include: water, oil, internet, phone service, car payments etc. • Electronic bill presentment and payment (EBPP) is a fairly new technique that allows consumers to view and pay bills electronically. • EBPP systems send bills from service providers to individual consumers via the internet. The systems also enable payments to be made by consumers, given that the amount that appears on the e-bill is correct. 28
  29. 29. Electronic ticketing: • An electronic ticket or e-ticket is used to represent the purchase of a seat on a passenger airline, usually through a website or by telephone. • Once a reservation is made, an e-ticket exists only as a digital record in the airline computers. Customers usually print out a copy of their receipt which contains the record locator or reservation number and the e-ticket number. 29
  30. 30. Supply Chain Management (SCM): •Supply chain management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers. • Supply Chain Management spans all movement and storage of raw materials, work-in-process inventory, and finished goods from point-of-origin to point-of-consumption (supply chain). 30
  31. 31.  E-commerce is alive, well, and growing very fast atdouble digit rates, bringing about extraordinarychanges to markets, industries,individual businesses, and society asa whole. Here by we concludethat e-commerce is the life blood oftoday’s commerce or business. 31
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