Training Employees On Hazardous Materials. Hazardous...

Training Employees On Hazardous Materials. Hazardous...
Training Employees on Hazardous Materials Hazardous materials are a very important part of our environment and workplace. They can cause
environmental issues or they could even cause hurt to humans and animals. However, HAZMAT is needed for production in some workplaces. There
are many businesses that do not train their employees properly or not at all on hazardous materials. Anyone transferring, using, touching, or working
with hazardous materials should be trained so they know what to do in case of a serious incident. Not even that, it is just important to know what kind
of hazardous material they are transporting. There are a lot of safety incidents in workplaces that are mainly caused by improper training or not having
training at ... Show more content on Helpwriting.net ...
p.).
There were 14 employees who did not have any training on HAZMAT. There is also another incident that states a company failed to properly train
their employees on how to properly package and label HAZMAT product which caused acceptance of cargo on an airplane that should have not been
accepted. These are just a couple of incidents that discussed in this press release. If those employees would have been trained, there may not have
been a safety incident that caused fines to these companies. The worst part is, is the employees had no idea what to do in any of these incidents. They
could have been hurt or even caused harm against others and it would not have necessarily been their fault. One way to reduce these incidents is risk
management. Risk management is a program to reduce risks in a business in any way possible by forecasting and evaluating. According to the US
Department of Transportation, the Hazardous Materials Safety Program is, "designed to reduce the probability and quantity of hazardous
material released and mitigate release consequences" (DOT, 1998, p. 4). This program gives guidelines as well as consequences. It gives ideas for
future and how to plan for an incident. This guideline also gives ideas of developing the risks and how safe can you be and is there any other plans to
use to become safer. It is always a good idea to be as safe as possible and you can never be safe enough.
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The Safety Of The Hartsfield Jackson Atlanta International...
Abstract
This paper will discuss the many different processes and procedures that play into the overall safety of the Hartsfield–Jackson Atlanta International
Airport (KATL). There are countless facets and aspects when it comes to airport operations. The safety aspect is no different. Airports must keep a
positive representation in the media and keeping all areas as safe as possible is paramount. The overall safety operations of an airport would simply be
too much try convey so instead, this research paper focuses on a large subsection KATL safety known as ramp operations. It follows along and details
different aspects of the Ramp Safety Standards Manual created by the Department of Aviation for the city ofAtlanta. In doing so, the paper provides a
clear view of how ramp operations at KATL relate to system safety.
System Safety of Hartsfield–Jackson Atlanta International Airport Ramp Operations
Introduction
Hartsfield–Jackson Atlanta International Airport has been deemed the busiest airport in the world for the past 17 years straight (Mutzabaugh, 2015).
One huge aspect of having such consistent success over the years has been the airport's ability to maintain a safe and secure working environment. This
is particularly important on the airside of the airport where aircrafts are continually turning, burning, and finding their place among the many gates of
the terminal. More specifically, the ramp at KATL is a complex stretch of concrete where aircraft, flight

Airline Safety
Airline Safety Introduction How important is airline safety to the flying public? How safe is it for passengers on commercial airline flights? What
are the issues that prevent air travel from being as safe as it needs to be? How effective are airline safety investigators in terms of locating flaws and
anomalies that might become serious safety problems? This paper delves into those questions and provides research to fully examine the issues.
Background into Airline Safety Knowledge An article in the peer–reviewed Journal of Occupational and Organizational Psychology investigates the
role of risk management in airline flight safety. The author points out that increasingly businesses are making efforts to identify risks in many fields
and in the field of airline safety, the safety inspectors are approaching their duties using risk management strategies. However, the exact psychological
processes by which risks in airline safety are identified are not fully understood, according to the author of this article. With that as background, the
author, Carl Macrae (with the London School of Economics and Political Science) examined the interpretive processes, knowledge, and "...assumptions
underlying risk identification" through a qualitative study of airline safety investigators (Macrae, 2009, p. 273). There is no doubt that identifying
risks is a challenging and interpretive process, Macrae explains on page 274. His analysis reflects the fact that "...warning signs may

Junior Research Paper
Are U.S. airport security regulations for flying too strict?
"Since 9/11, (America's airport security has) largely been a line of defense ahead of a departure gate to keep dangerous people and dangerous materials
off a plane. By Bin Laden's calculations, its cost $56 billion since 9/11. In one sense, it is worked as planned: No planes have been blown up or
hijacked for a decade" (Airport Security Statistics). This quote explains that since 9/11 the airport security's line of defense has been successful so far
in keeping the people and the dangerous materials off the planes. While there are people who think that airport security is too strict, there are others
who think that it is just fine the way it is right now. "They check every ... Show more content on Helpwriting.net ...
Part of the directions the airport security say is to take off any metal you have and place them in the bin. "As the direct result of the September attacks,
congress passed the Aviation and Transportation Security Act, which created the T.S.A, an organization with improving airport security by way more
through screening procedures for passengers and their baggage" (Vegas). By paying more attention during long lines, people can get through quickly
and safely. Also, the travelers will be happy that they got to their destination safely. Although it may seem as though the rules and regulations are
extremely strict, there are in fact just right for liquids. Although the airport security could have chosen to ban all liquids because flammable liquids
like gasoline and alcohol could be smuggled aboard, that is actually not the case. "The T.S.A and our security partners conducted extensive explosives
testing since August 10, 2006 and determined that liquids, aerosols, and gels; in limited quantities, are safe to bring aboard an aircraft" (Montaldo).
This quote shows that the T.S.A is always improving the rules and maintaining the safe environment. The T.S.A is not a cruel dictator who just imposes
his rules, but they take into consideration the comfort of the airline customers as well. As you can see this is why airport security regulations for flying

Impact Of Tourism On The Tourism Industry
Table of Contents
1.0Introduction1
1.1Authorisation1
1.2Purpose1
1.3Scope1
1.4Limitations1
2.0Northern Territory Central Region2
3.0Target Market2
4.0Challenges Facing the Central Region2
1.0Introduction
1.1Authorisation
This report is authorised by Introduction to Tourism, Leisure and Event management course coordinator Aaron Tham.
1.2Purpose
The purpose of this report is to discuss transport to further understand its vital importance within the tourism industry
1.3Scope
The report will focus on the transport industry sector in relation to the tourism industry. It will discuss the transport industries structure and basic
function in relation to its size and scale within Australia and internationally, while also exploring possible challenges and implemented strategies.
Information for this report was sort from online sources including tourism websites, blogs, travel guides and articles.
1.4Limitations
The Limitations of this report include:
Due date
Word count
Time frame
Reliable information
2.0The Airline Industry Sector

2.1Intro
Tourism is a driving factor in developing new technologies and modes of transport. Air travel is becoming increasingly popular due to speed and
locations accessible. The airline sector encompases
2.2Structure and basic function
The basic function of the airline sector within the tourism industry is to provide access for travelers to locations. The airline industry has opened up a
whole new means of travel,

No Psychological Testing Needed Of Airline Pilots
FAA: No Psychological Testing Needed Of Airline Pilots
I. Case Synopsis
On June 9, 2016, the Federal Aviation Association (FAA) announced specific actions that it will take in response to the issue concerning pilot's mental
health. These actions were formulated using recommendations made by Aviation Rulemaking Committee (ARC).
A year after the Germanwings tragic event, we have seen disappointing efforts by FAA in strengthening the security for passengers and crew. The
murder–suicide crash last year killed over 150 passengers. It focused attention on how airliners and regulators can better monitor pilots' mental health
and improve aviation safety. In response to the event, many international agencies of aviation safety encouraged a ... Show more content on
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The most evaluated aspects are the hiring standard and ongoing evaluation of pilots. Currently, no psychological testing is required for airline pilots.
Although most airliners choose to incorporate psychological testing in their hiring process, but these tests were primarily designed as personality test.
The test was used to examine whether a pilot will fit well in the company and do little to uncover the mental state and fitness of the pilot.
The most important source of mental health information came from pilot 's self–reported health form. Besides the self–reported health form, airliners
relied heavily on annual medical examination administered by FAA certified examiner to discern mental health profile of their pilots. However, the
exam was devoted to examine pilot 's physical conditions where examiners were not required to ask mental health questions. The mental health was
evaluated based on their conversation with the pilot during the exam.
ii. Patient Confidentiality Concerns
Medical practitioners are not obliged to disclose medical condition to authorities. In fact, doctors who reports such information were often charged with
criminal offense for violating patient confidentiality agreement. Patient confidentiality in the U.S. is regulated by federal law. It

Evaluation Of A Safety Management System Essay
AVN 1106 Major Assignment
Lincoln Wilkins
U1086146
Date of Submission – 16/09/2016
Abstract:
With the expectation from CASA for newly established flight operations to design and implement a Safety Management System (SMS) the task has
been set to do so for an airline with 12 regional aircraft and 200 employees. The aim of an SMS is to monitor and manage the overall safety operations
that occur within an airline. The use of an SMS has proven extremely successful as it solidifies the communication between operators and management.
An SMS consists of four (4) main components: Safety assurance; Safety risk management; safety promotion; and safety policy. Each of these
components plays a major role in ensuring the safe operation of an airline.
Introduction:
With the aviation industry exponentially expanding it is essential to ensure that those safety standards which are in place are working effectively. It is
primarily the responsibility of the Chief Executive Officer (CEO) to ensure that his or her airline is not only profitable but is also safe. The balance
between production and protection is a fine line and as such there need to be systems in place to ensure production is not outweighing protection.
Airlines in the developed world endeavour to not only meet, but to exceed the expectations of the standards set by regulatory bodies within the aviation
industry. This can be done through the implementation of an SMS as well as by revising and enhancing

Operations of Airlines
"The world commercial airline industry is one of the most diverse, dynamic and perplexing in the world " (Globale Airline Industry Program). The
airports are exceptionally complex facilities and highly renowned for the variety of services and resources it provides to both the airlines and its users.
Airlines and airports are inextricably intertwined together and none of them can survive without the other. The aviation industry is growing at an
exponential rate. The demands for an effective and efficient ground handling system became the fundamental standards in successful aircraft operation
and increase in airline image. The directives adopted by the 15 member states are divided into three general models, US, EU and third party models. In
... Show more content on Helpwriting.net ...
Introduction of decentralised airports reduced walking distance from one terminal to another. Even to a point where passengers who opted to fly in
one individual carrier didn't have to walk miles and miles to get to their carriers terminal. For example Dallas–fort Worth internationalairport consists
of five terminals each offer their own parking areas and a short distance walk from the car park to the terminal. On the marketing side the aviation
industry became more and more competitive. Airlines fare prices have risen and declined. Carriers adopted strategic approaches to out compete
with other airlines by introducing low cost carriers as well as maintaining their full service carriers. Not only airlines opted new strategies in making
profit airports as well started to increase their revenues by charging aircraft parking fees, landing fees, air traffic charges, handling services and fuel
taxes to the airlines to make up payments for infrastructure costs and other internal services costs. Safety record and providing top quality services to
passenger and airlines establishes the basis of well operated airport system.
Airports are regarded one of the most prominent facilities in the world, thus any terrorist attacks would deal unspeakable damages to the country and
lose of citizens lives. Governments rely heavily on airport generating tourist revenues, if any vicious attacks

Evaluating Safety Culture And Sms Implementation
Assessing Safety Culture & SMS Implementation
Safety culture is defined as consisting "of shared beliefs, practices and attitudes, that exist at an establishment. Culture is the atmosphere created by
those beliefs, attitudes, etc." (Middlesworth, M., February 19). In recent years, safety culture has become an aspect which most, if not all, companies
and organizations require in order to succeed. What is difficult is how to measure or assess the safety culture currently present in that organization.
What one can do to assess whether or not a company promotes a positive safety culture is to look at 6 critical components: organizational commitment,
managerial involvement, employee empowerment, accountability system, communication and a reporting system. A successful company with a
positive safety culture will consist of the majority of the aforementioned components. Without these elements, a company's safety culture will appear
non–existent and even if a safety management system is utilized, it may not be enough to promote the proper safety culture. By identifying specific
characteristics of each component we will be able to recognize how to build a positive safety culture and how to implement an effective SMS.
Discussion
Organizational Commitment
An individual's drive to excel within an organization is known as organizational commitment. Most people find their commitment driven by their
affection towards their line of work (affective commitment). As we know, in aviation,

The Airline Industry: Trends, Challenges, Strategies
THE AIRLINE INDUSTRY: Trends, Challenges, Strategies
John Wensveen, Ph.D.
Dean, School of Aviation Dowling College New York, USA www.dowling.edu President, Airline Visions www.airlinevisions.com
The University of Sydney Faculty of Economics and Business Leadership and Policy Seminar Series Sydney, Australia 23 February 2010
Presentation Objectives
Provide background on the global industry Present a regional analysis Discuss current and future evolvement of the industry (trends) Discuss
challenges and strategies impacting the industry Discuss the new breed of airlines Discuss why airlines fail and how to achieve success
Background Section
3 Stages of Development Impacting the Airline Industry
Regulation ... Show more content on Helpwriting.net ...
Airline profits to fall from $300M in 2007 to $200M in 2008
African Region
Low standards (safety, environment) Airlines do not contribute to regional economy Slow

Safety Problems in America's Commercial Airline Industry
1989 has been a year in which both aviation experts and spokesmen. For the flying public have expressed intensified concern over what they perceive
to be a substantial deterioration in the safety of America's passenger airline operations. In the first nine months of 1989 alone, there have been ten fatal
air crashes involving large transport–category planes owned by U.S. based carriers (Ott p.28). This compares disfavorably to the first nine of months
of 1988, when but two such accidents took place, and in fact, it is the highest number of death–causing accidents for the American commercial aviation
industry during the 1980s (Fotos p.31). This spate of airborne tragedies has prompted interested parties to ask a series of disturbing... Show more
content on Helpwriting.net ...
Clearly, there is an economic motive behind airline operation of "geriatric" planes. A Boeing 737, for example, cost around $25 million at present, so
that, " it is in the economic interest of an airline to prolong the life of its current fleet if it can do so at reasonable cost and without compromising
safety." In the opinion of some critics, given the competitive pressures of a de–regulated market environment, some airlines are paying too much
attention to this economic imperative, and, conversely, too little care to the maintenance of adequate safety standards. Most jet transport accidents are
not the result of equipment failure; a full two–thirds can be attributed to human error. At present, all U.S. air carriers, major airlines and regionals
alike, are facing a reduced pool of qualified pilots and flight personnel to staff their crews. De–regulation has meant a higher level of demand for a
finite number of qualified crew members, and, at the same time, the number of potential crew members leaving the nation's armed forces (the
traditional mainstay of new hires for the airlines) has dropped sharply in recent years. As has been noted in a recent issue of Aviation Week & Space
Technology: " the major airlines are reported to be drastically reducing the amount of flying time they require from applicants, "and while " there is no
shortage of applicants (there is) a shortage of highly

How to Improve Airline Safety and Pilot Training Essay
On February 12, 2009, a Colgan Airlines flight operating as Continental Connection Flight 3407 crashed two miles from the runway in Buffalo, New
York, killing all fifty people aboard.. The National Transportation Safety Board (NTSB) investigation that followed stunned the American public and
identified the need to closely examine the regulations governing pilot training and pilot rest requirements, with a strong focus on regional airlines
(Berard, 2010, 2). Currently, the United States government has passed HR 5900, which was titled the Airline Safety and Federal Aviation Administration
Extension Act of 2010 and is now called Public Law 111–216 (Public Law 111–126, 2010, 3). The bill targets five focal points that will force the
Federal ... Show more content on Helpwriting.net ...
The reason that this came about was the captain of the Colgan accident flight in Buffalo, New York had failed five checkrides in his life time. This
would not normally be a big deal, but he failed his checkrides because he was not satisfactory in icing procedures...one of the major causes of the
accident according to the NTSB.
Implementation of NTSB Flight Crewmember Training Recommendations The National Traffic Safety Board (NTSB) is an independent United States
government investigative agency responsible for civil transportation accident investigation. The NTSB investigates all aviation accidents and incidents.
On an annual basis, this bill requires that the FAA accepts all NTSB flight crewmember training recommendations that come up over the past year
(Hughes, 2010). For example, the NTSB has requested that the FAA include flight in icing conditions into all flight training curriculums.
FAA Rulemaking on Training Programs Prior to this bill, the FAA had no say in what airlines included in their training programs as long as the
program included certain subjects. No later than fourteen months after the date the bill is signed into law, the FAA will issue a final rule on all training
programs (House Transportation Subcommittee, 2010). This was brought into effect because Colgan Airlines did not include flight into icing
conditions in their flight

Business 360 Airport Safety And Security
Aviation Cyber Security
Yulissa Menendez
Aviation Management
Business 360 – Airport Safety & Security
Dr. Robert Aceves
Section: PQ
March 2nd, 2015
Abstract
The aviation industry has rapidly changed and is constantly expanding because of new technology entering the market. Currently the passengers are
more linked with airlines and flights though technology. New technology produces a high risk of disturbance. Thus, airlines need to take action to
maintain passengers and flight information confidential and secured. However, controlling security in aviation is not a simple task. Examining flight
data information, radar recordings, passenger data, Air Traffic Control and Pilot recordings, is a very difficult because the... Show more content on
Helpwriting.net ...
There is a great possibility of a cyber attack in the aviation industry. The threats can interrupt the safety and security of the passengers and the aircraft.
Common attacks can consist of altering information that would make the information looks true and valid. American and United airlines wear both
hacked in December 2014. According to an article in the daily news titled "Thousands of American and United airlines accounts hacked, with thieves
booking dozens of free trips " without unauthorized access, gained control of the reservation system and booked flights The hackers stole passenger's
username and password consequently booking flights, and stealing their miles usage. This cyber robbery affected about 10,000 passengers. However,
American and United airlines both reveal that their system was not hacked. Technology has become reliable and available for everyone; this means that
cyber threats have to be taken seriously. Actions to avoid this should be taken immediately instead of waiting until something occurs. The American
Institute of Aeronautics and Astronautics (AIAA) announced "A framework for Aviation Cyber security" decision paper. According to the president of
the AIAA Elect Jim Albaugh, the purpose of this paper is to outline a method that the aviation industry should follow. The decision paper focuses on

Literature Review On Safety Culture
CHAPTER TWO: LITERATURE REVIEW
2.1 Safety Cultures in the Workplace
Safety culture in an organization can be described as the product of individual and group values, attitudes, perceptions, competencies and behaviour
patterns that determine the commitment to, and the style and proficiency of, an organization's health and safety management (Hughes and Ferrett 2016:
67). As such, organizations that embrace a positive safety culture are characterised by communications that are founded on mutual trust, through shared
perceptions of the importance of safety, and by confidence in the efficacy of preventive measures (Hughes and Ferrett 2016: 67). Hale (2000) reiterates
the same notion by adding that safety culture is not only a component of organizational culture, but also has an impact on the safety level within the
organization.
Safety cultures in the healthcare There has been a lot of focused attention on patient safety by policy makers, practitioners and academicians in the last
few years (Brennan et al, 1991; Wilson et al, 1995; Vincent et al, 2000) stemming from studies that have indicated the existence of problems with
patient safety (Mannion, Davies and Marshall, 2005: 23).
Various safety problems that have been noted in the health sector can be argued to be caused by common cultural influences. First, is the problem of
blame culture that is prevalent in most health institutions (Mannion, Davies and Marshall, 2005: 23). Pearn, Mulrooney and Payne (1998: 11) describe
the

A Report On Aviation Safety
AVIATION SAFETY
ASAN JOSEPH
FLORIDA INSTITUTE OF TECHNOLOGY
There have been various steps across the globe directed at improving aviation safety. This is done by engaging in partnerships with the various
manufacturers, regulators, operators, unions, and other stakeholders in the industry. The most feasible way of dealing with aviation safety is to analyze
the main factors that cause risks within the aviation sector, these ranges from human factors and outdated equipment to recent threats like terrorism
(Caldwell & Williams, 2012). Insecurity leads not only disruption of the business of airline companies but also loss of lives and this is unacceptable.
There should be systems to ensure all the security lapses within ... Show more content on Helpwriting.net ...
The international Helicopter Safety team This team was formed in Montreal in 2005 (Howell, 2007). The main goal for the formation of the team was
to put in place strategies that would ensure a decrease in the rate of helicopter accidents all across the world. Its aim was to reduce the accident rates by
80% within a time frame of a decade, using the same strategies that had been adopted by the Commercial Aviation Safety Team. The team uses real
time accident data to analyze the causative factors of any accident and then based on this; action was taken to ensure that such accidents did not occur
again in the future. To ensure full representation, the team consisted of safety experts drawn from regulators, operators, and engine and airframe
manufacturers (Lutz, 2011). They managed to come up with recommendations and the proper implementation plans to ensure that the safety
enhancements they were making had the most benefit to the industry.
European Strategic Safety Initiative This initiative was collaboration between the European Air Safety authority and other industry regulators. Its main
aim was to improve the safety for passengers on airlines throughout Europe and by extension the world. The strategy that was adopted by this team
included the analysis of the safety measures put in place, developing action plans that are cost effective, implementing them and ensuring there is
coordination of these initiatives worldwide. To ensure that it is effective in

Radar University Of Aeronautics And Astronautics
Nanjing University of Aeronautics and Astronautics Graduation Thesis Proposal
College: College of International Education Major: Aeronautical Engineering Topic: The Study on Methods of Anomaly Detection in Civil Aircraft
Flight Data of Airline Operations
Student Name: Sunil Chapagain (е† е†›)
ID Number: 191161211
Location:College of Civil Aviation
Advisor: Sun JianZhong(е™и§Ѓеї )
Title: Professor Date: 03/04/2015 1. According to the Graduation Thesis, each student is required to write a summary in about 1500 to 2000 words by
referring to scientific papers.
The Study on Methods of Anomaly Detection in Civil Aircraft Flight Data ofAirline ... Show more content on Helpwriting.net ...
Since a long time research have been in this filed which now a days finally lead us to the modern aviation industry. An anomaly is a deviation from
the normal or expected behavior. Anomaly Detection is that property which is used to identify cases, which do not conform to an expected pattern.
This has a great role in aviation filed to analyze the data and helps us to study about it, which finally helps us to maintain high–level safety in airlines
operation.
Motivation Aviation safety is one of the major concern for everyone who is directly or indirectly involved in this sector. As since last five decades we
can see that aviation safety have been improving steadily. Similarly accident rate has also decreased significantly. In last decade, accidents rate had
also been stable. Not only these, but also

Latin American Airline Industry
Latin American airline industry TAM Airlines is the largest airline in Latin America in terms of number of annual passengers flown.[16]Along the first
countries to have regular airlines in Latin America were Colombia with Avianca, Chile with LAN Chile (today LAN Airlines), Dominican Republic
with Air Dominicana, Mexico with Mexicana de AviaciГіn, Brazil with Varig, and TACA as a brand of several airlines of Central American countries
(Honduras, El Salvador, Costa Rica, Guatemala and Nicaragua). All the previous airlines started regular operations before World War II.
The air travel market has evolved rapidly over recent years in Latin America. Some industry estimations over 2000 new aircraft will begin service over
the next five ... Show more content on Helpwriting.net ...
Most agreements permit airlines to fly from their home country to designated airports in the other country: some also extend the freedom to provide
continuing service to a third country, or to another destination in the other country while carrying passengers from overseas.
In the 1990s, "open skies" agreements became more common. These agreements take many of these regulatory powers from state governments and
open up international routes to further competition. Open skies agreements have met some criticism, particularly within the European Union, whose
airlines would be at a comparative disadvantage with the United States ' because of cabotage restrictions.
[edit] Economic considerations Juan Trippe, the founder of Pan American World Airways, surveying his globe. The collapse of Pan Am, anairline often
credited for shaping the international airline industry, in December 1991 highlighted the financial complexities faced by major airline
companies.Historically, air travel has survived largely through state support, whether in the form of equity or subsidies. The airline industry as a whole
has made a cumulative loss during its 120–year history, once the costs include subsidies for aircraft development and airport construction.[18][19]
One argument is

U.s. Airlines ' Open Skies ' Program And Continuation Of...
CHAPTER I
INTRODUCTION
Background of the Problem
With the introduction of the 'Open Skies' program and the continuation of
globalization, U.S. airlines are facing stiffer competition. As the possibility of cabotage
looms in the future, American passengers may have more opportunities to fly foreign
carriers both at home and abroad. 'Open Skies' operations have commenced on
transatlantic and intra–EU routes, meaning that choice of carrier has expanded for U.S.
air travelers abroad. EU authorities challenenged US authorities for the right to operate
EU carriers within the U.S. domestic market, as well as the right to own larger shares of
American carriers, by 2010. As of this writing, the U.S. has not recipricated these air ... Show more content on Helpwriting.net ...
He holds his Commercial,
Multi–Engine, and Instrument flight ratings. He is currently employed as a program
manager in the Space Based Infrared Systems Directorate at Los Angeles Air Force Base.

Statement of the Problem
As of 4 May 2012, the United States has entered into Open Skies agreements with
105 countries (Open Skies Partners, 2012). United States–based airlines now have more
competition than in the past and need a strategic plan to remain competitive. As a part of
this plan, the airlines will need to possess an understanding of how consumer perceptions
of safety, service, and cost will affect the amount of cross flow of passengers from U.S.
airlines to foreign carriers in a domestic Open Sky market, as well as foreign markets.
Understanding which factors affect the customer's decision the most, and how U.S.
customers view foreign airlines, will be critical in understanding the shift in demand
resulting from increased foreign ownership and foreign airline access.
Significance of the Problem
If U.S. airlines do not understand the perceptions of foreign and foreign owned
airlines, they stand to lose market share and revenue in an Open Sky market. The
International Trade Administration and the State Department claim that the estimated
current economic value of the US–EU open skies agreement is worth $12 billion annually
to the airline industry and related industries. However, the increased

Qantas Of The Largest Airline Companies Of Australia
This report is on Qantas which is one of the largest airline companies of Australia. It is operating in more than48countries of the world. Qantas is
admired by people for its safety, low fare, good and friendly crew. Qantas is providing quality service to its customers. Qantas is facing a few problems
mainly due to its high cost and strong competition in the international market. The management of Qantas needs to work according to the international
standards to cope up with the present day customer needs and requirements.
Mostly the employees of Qantas are satisfied with its working environment, salary and other benefits. However, they need to develop their career.
The services provided by Qantas to its passengers are good. The food, drinks, seating system, safety measures is highly admired by the people and
they also appreciate to have a comfortable and safe journey at cheap price.
Qantas is having a strong competition with other airlines especially Virgin which is also one of the airlines of Australia. They were having a dispute
over some petty matters but now they have resolved their arguments. The government now is also offering their support to Qantas so that it can
improve its profitability.
1 Introduction of Qantas:
Qantas was founded in 1920 by Hudson fysh and McGinness in Queensland. Qantas is one of the best airlines in Australia which is providing both
international and domestic services to the people. Because of its safety, perfect management, maintenance and

Nextgen Case Study
There are many funding and deployment issues concerning the implementation of the NextGen technology for the aviation industry. There are several
possible courses of action. Two of these are included here as well as the problems and advantages of each. In conclusion, the rationale for government
funding and deployment of NextGen technology is presented.
NextGen Issues
I. Summary
The NextGen system is an advanced technological based system that will improve the entire aviation industry if implemented. Currently the aviation
industry relies in outdated technology for air transportation which does not allow for the maximum potential efficiency the industry has. According to
the Federal Aviation Administration (2018), if NextGen technology is implemented into the national airspace system it will decrease travel and
weather delays, optimize fuel conservation, decrease environmental concerns, reduce FAA and air carrier operating cost, and revolutionize air
navigation methods and procedures to provide maximum efficiency. Although NextGen technology has the capability of improving and revolutionizing
the national airspace system and aviation industry it creates many issues for its implementation.
II. Problem There are many issues that NextGen faces as ... Show more content on Helpwriting.net ...
This is significant as 700 new ground stations and facilities around the country are needed for NextGen implementation along with expensive new
ground–based equipment (Lawrence, 2015). Not only is the NextGen system expensive, but it is not perfected technology. Airlines have taken this into
consideration and are reluctant to invest in this new system as new training, rules, procedures, charts, and approach plates are needed. The confidence
airline companies have in the new system are low as the new systems reliability and accuracy is not sufficient for air transportation

The New Meaning Of Airline Packing
The New Meaning to Airline Packing
Before 9/11 when Americans boarded an airplane, the only worry that crossed their minds could have been hijackers holding the airplane, the crew,
and the passengers for some kind of ransom, or something going wrong with the airplane itself. After 9/11, we are now seeing a new kind of
hijacker; terrorists who use the airplanes themselves as weapons against the people they hate. They run the airplanes into buildings to kill as many
people they can with one attempt. This paper will take a look at what the government did in the days after 9/11 to put into place a defense against
terrorists.
From the Aviation and Transportation Act that was passed in November of 2001, Arming Pilots Against Terrorism Act that
... Show more content on
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This act required airlines to use stronger materials in the construction of cock pit doors, heavier locks, and video monitors for pilots to view what is
happening in the cabin. Putting in wireless devices for the flight crew to notify the cockpit of any problems. Just weeks after this act was passed by
Congress the airline Jet Blue had these requirements in every airplane they own. Putting crew and passengers safety before their profit. This act also
gave to the Under Secretary of Transportation the job recruiting, training, and providing weapons for air marshals for each flight. As an elite group,
highly trained, the air marshals will set with the passengers and have the advantage of knowing what is going on inside the cabin at all times.
Carol Hallett, head of the Airline Transportation Association said "The wisest investment in improving security is hiring more air marshals because
they are highly trained to provide professional protection." (Renna, 2003)
This protection is costing the airlines approximately $3,000 per air marshal, per flight. Requiring two air marshals in each plane.
Part of the Aviation and Transportation Security Act gave the Under Secretary of Transportation the job to recruit, train, and air pilots using similar
training programs that were used for air marshals. The program for the pilots is done on a volunteer basis program only. In

The Code Of Ethics And Ethics Of Airasia Berhad
1.0INTRODUCTION
1.1Background of AirAsia Berhad
Asia being the largest continent of the world has always been home to diverse traditions, cultures, ethnicities and wonders. The country of Malaysia is
in the southeastern part of Asia which is a major tourist attraction. There are numerous international airlines that take visitors and travelers to Malaysia
from all major parts of the globe. There are also a number of domestic flight networks in Malaysia that takes passengers to their desired destination in
the country. It offers regular flights among most of the Malaysian cities. With the introduction of budget airlines, flights to Malaysia have come within
the range of most people.
AirAsia Berhad is one of the airlines company in Malaysia ... Show more content on Helpwriting.net ...
It is designed to explain an organization's mission, values and principles, connecting them with requirements of professional conduct. As a reference, it
can be applied to track down related records, services and other sources connected to ethics inside the company.
Why AirAsia Berhad use the code of conducts in their company? This is because they didn't break the rules or law in our country. They are also
obeying with the laws that have been made by our government.
Ethics is also about how this company behaves towards each other and the outside world. It is because they have a lot of customer that have come
from over the world. AirAsia Berhad has specific policies with more details in the respective areas. Our group will discuss about the code of conducts
that have been used in AirAsia Berhad organization which is:
I.Economic Principles
II.Business Integrity
III.Health, Safety and Environment
IV.The community
V.Communication

2.1Economics

Operator Implements Of Safety Management System
(Starke, Jason, 2012). ICAO states that operator implements of safety management system as a minimum:
a.Identifies safety hazards
b.Ensures that remedial action necessary to maintain an acceptable level of safety is implemented
c.Provides for continues monitoring and regular assessment of the safety level achieved
d.Aims to make continuous improvement in the overall level of safety
ICAO standards state that General Aviation (GA) operators must establish and maintain an SMS "appropriate to the size and complexity of the
operation" (Starke, Jason, 2012). The SMS also provides FAA a means of assessing an organization's safetymanagement capability. The main idea of
an SMS is to incorporate control of risk into normal day–to–day ... Show more content on Helpwriting.net ...
This first component of SMS has five elements: management commitment and responsibility, safety accountabilities, appointment of key safety
personnel, coordination of emergency response planning and SMS documentation (Rodrigues & Cusick, 2011). The SMS adds emphasis on
management control, therefore, a SMS would need an ideal safety culture in place. A safety culture can be considered the core that is critical to the
ongoing success of an SMS. Management should take a principal role in creating a safety culture within their organization, so that SMS becomes an
essential part of the management and work practices of the organization (Rodrigues & Cusick, 2011). In an effort for management to set safety
objectives and goals and define processes and procedures a safety policy must first be implemented. A safety policy should include the following:
a.A safety policy shall reflect organizational commitments regarding safety
b.A clear statement about the provision of the necessary resources for the implementation of the safety policy
c.Safety reporting procedures
d.The condition under which disciplinary action would not apply
e.Indicate which types of operational behaviors or unacceptable
Because it is through management that employees are hired, fired and disciplined by, the safety policy should be not only developed by management,
but also be communicated to all employees (Rodrigues & Cusick,

Essay Safety Problems In Americas Commercial Airline...
1989 has been a year in which both aviation experts and spokesmen. For the flying public have expressed intensified concern over what they perceive
to be a substantial deterioration in the safety of America's passenger airline operations. In the first nine months of 1989 alone, there have been ten fatal
air crashes involving large transport–category planes owned by U.S. based carriers (Ott p.28). This compares disfavorably to the first nine of months
of 1988, when but two such accidents took place, and in fact, it is the highest number of death–causing accidents for the American commercial aviation
industry during the 1980s (Fotos p.31). This spate of airborne tragedies has prompted interested parties to ask a series of disturbing ... Show more
On the whole, it is, in fact, comparatively safe to fly, and even with 1989 crash incidents added to the aggregated figures, flying is no more dangerous
today than it was prior to deregulation.
The Federal Aviation Administration, the National TransportationSafety Board and an array of independent air safety experts have all probed this
year's major airline accidents. Despite all of post hoc study, they have been unable to discern a common link among them, (Ott p.28) with one major
exception. The qualification at hand refers to dramatic increase in the volume of air traffic since de–regulation. According to NTSB member John
Lauber, " ' if there is a trend in accidents, it is a trend set by the increasing volume of air transport operations rather than any fundamental deterioration
in the margins of safety (Ott p.28).' " At first glance, this argument is comforting: more flights in the air simply result in more accidents commensurate
with higher traffic volumes, so that the impact of de–regulation has had only the broadest and most indirect influences upon the industry's safety
record. But to ascribe the recent rash of safety problems to the "neutral" effect of higher traffic volume in the wake of de–regulation and leave it at that
overlooks several critical points. For example, to remain competitive, many airlines schedule flights in clusters for the convenience of their passengers.
This, in turn, as Rudolf

The Deregulation Act Of The Airlines
the fuel prices are kept constant, the fuel adjusted real yield shows that the prices were falling more rapidly at 2.7% (1967–77) compared to 2.0%
(1978–88). These figures proved that consumers were paying more in 1988 then what they would have paid with regulation in effect.
Surprisingly enough, the corroboration that the real cost has not declined after the act does not relate to airlines profit. Steven A. Morrison, the chair of
the Department of Economics at Northeastern University, discusses the deregulation affects in his article. Although he evaluates deregulation to be
good for the consumers, he argues that the deregulation act has been detrimental to the airlines despite the increase in load factors. Deregulation has
created ever–increasing competition that even after mergers, increased efficiency and load factors, the continuous pressure of keeping fares low has
resulted in losses for the airlines. His remarks address the airlines' concerns over the costs. This emphasizes that deregulation has not only harmed the
consumers, but also the airlines.
Some data takes the opposite side of what some authors like Steven Morrison taut about the safety levels of airlines. As Kathy suggests, safety can be
mainly evaluated through the airport funding and fleet age. A quote from her article reveals the concerns at airport funding: "The general Accounting
Office says the country spends $3 billion less per year on airport infrastructure than is needed to keep up with the increased

Brand Development Plan
1. Company Background
Cathy Pacific Airways was founded in 1946, it is an international airline based in Hong Kong, offering scheduled cargo and passenger services to over
170 destinations around the world. The company is the industry 's one of the few 5–Star Airline and be awarded the World's Best Airline over years. It
vision is to make the airline the most admired in the world, ensuring safety comes first; deliver service straight from the heart; provide outstanding
product and service; produce superior financial returns and fulfillment corporate responsibility.
2. About the New Brand
International Air Transport Association estimates the number of people flying in Asia will rise by 360 million to one billion in 2014. The... Show more
Based on above reasons, the budget market in Hong Kong has great potential. With the Asian economic growth, the position of travel hub will also play
a more important role. The new brand could cannibalize Cathay Pacific 's existing customer base, but the new carriers may also boost travel rather than
just luring passengers from Cathay. As the whole market expands, the benefits will more than loss that is win–win situation.
4. Customer–Based Brand Equity
Customer–based brand equity (CBBE) approaches brand equity from the perspective of consumer, helps marketers to comprehend the needs and
wants of consumers and inventing products and programs to satisfy them, see figure 3.1 (Keller, 2008). Following will discuss how to apply CBBE
model in Wonder Air.
Salience
A highly salient brand is one that has both depth and breadth of brand awareness (Keller, 2008). Wonder Air is low
–cost carrier and focused to offer
low fares, it is first consideration for people who are looking for budget travel, and the airline should strength the routes network.
Wonder Air can also use parent brand resource to build the brand awareness, such that provide the travel package and selling by Cathay's own travel
agency. It can help create trust and positive image with customer, as well as let them linkage the new brand and Cathay. Because the Cathay is a
successful brand and ranked in the world's

Safety Systems Of The Airline Industry
Long over a week ago, news that a commercial airliner operated by United Airlines was allegedly hacked and redirected in midair by One World Labs
Founder Chris Roberts, sparked questions regarding whether such a task is possible and if so, what it may mean in terms of future transportation
safety. Withsecurity always being a prime concern in the airline industry, this claim from Chris Roberts has raised a number of concerns from experts
as well as the general public They are both eager to know the extent to which this story is true. Historically a plane's control systems have been very
manual, based on hydraulics and mechanical circuits, with some form of automation of the control systems, however in the last couple of decades, the
control systems have been upgraded and today most modern jet–liners are controlled by electronic control systems – also known as a fly–by–wire
controls. These upgrades have been required in order to increase reliability as well as support the increased functionality required by the control systems
to operate more sophisticated engines and much larger planes. Each new plane comes equipped more automated than the last. The question on
everyone 's mind is, should I worry? There are some fundamental things that airplane manufacturers and their related partners have done to protect
against such attacks. First of all, there is a strong separation between the entertainment system and the avionics control systems. Of course after the
recent claims there

The Value Of Foreign Currency
Fluctuations in the value of foreign currency impose a direct cost on foreign airlines as crude oil is purchased in accordance with the US dollar to
which it is pegged. Airline companies in North America, which are associated with the SPDR S&P Transportation ETF, benefit from the fact that
crude oil prices are denominated in U.S. dollars; as opposed to airlines from other regions that are susceptible to fluctuations in the exchange rate as
well as the overall price of crude oil per barrel. For example, Brazilian airline Gol Linhas AГ©reas Inteligentes's fuel costs accounted for 42% of its
operating costs, in comparison to its US rivals such as American Airlines and Delta Airlines. (IATA, 2015)2.2.2 Interest Rates
Interest rates have ... Show more content on Helpwriting.net ...
Reasonable inflation and interest rates as well as relatively low unemployment have also contributed to the evolving middle class. Members of this
class tend to have the financial wherewithal to fly rather than relying on slower transportation by sea. Per capita income is steadily raising as in
personal disposable income (Boeing, 2015).Low interest rates decidedly influence commercial aircraft enterprises on the grounds that they prompt the
speculation of new innovation and capital. This will build the rate of return and expand the estimation of the base and administrations at lower
expenses, which will affect better quality and higher interest, which will fiscally advantage the commercial aircraft ventures as the inflation rate will
be low. If the interest rates go up it will affect the inflation adversely (Ahuja, 2007) 2.2.3 Health & Safety
Health and safety is a vital factor that must be considered and monitored on a daily basis. There are adequate rules and regulations to ensure the health
and safety of the users and the employees. One situation where this occurred was during the 2010 EyjafjallajГ¶kull volcano eruption in Iceland. This
natural event had a detrimental effect on the airline industry, after the eruption due to a giant cloud of ash that could have damaged the engines. The
situation mention earlier demonstrates that Instrument Flight Rules (IFR) was in effect (BBC news, 2010).
Another reason why health and

Strategic Planning, Product Positioning and Customer Value...
Strategic Planning, Product Positioning and Customer Value Marketing Theories Applications at Qantas Group
A Report By Amit Singh ID: c3099441
FM– Assign 2
Page I
Amit Singh ID: c3099441
Executive Summary
Qantas was founded in Queensland in 1920 as Queensland and Northern Territory Aerial Services. It is twelfth largest and second oldestairline in the
world. Since Qantas was privatised in 1993, it has operated profitably in international and domestic air services and a range of related businesses. This
report has attempted analyse and discuss some of the marketing theories such as strategic planning, product positioning, and customer value that Qantas
has applied and what benefits it obtained strategically from applying ... Show more content on Helpwriting.net ...
IV 1. Introduction ..................................................................................................1 1.1 Qantas Background
..............................................................................................1 1.2 Performance and Awards .....................................................................................2 1.3
Challenges............................................................................................................2 2. Strategic
Planning........................................................................................2 2.2 Strategic Planning Theory....................................................................................2
2.3 Qantas Strategic Planning ....................................................................................4 3. Product Positioning
......................................................................................7 3.2 Positioning Theory...............................................................................................7 3.2 Qantas
Product Positioning Strategies .................................................................8 4. Customer Value

Airport Security Essay
Airport Security Millions of people choose to travel by airplane every year. History has most recently shown that flying and airports have been a
target for terrorists attacks however, how many travelers are truly concerned of the security measures being taken, compared to traveling by air being
a proficient, hassle free, and speedy way to travel? Would the average travel sacrifice theirsafety in order to make their flying experience a faster
processes? In today's society, there is a focus on efficiency and not slowing down while keeping our airports and skies safe and secure of any potential
threats, while on the other hand the safety of our people should be the most beneficial and strategic plan in security measures no matter how long this
may take. First, the subject and focal point of safety and security in all forms of travel for citizens is a priority and especially since 9/11 this has
become a global issue and problem to try to solve. To think of the two sides of this issue and ongoing concern is those that feel time is of the essence
and there should be a more efficient protocol to follow while others do not care how long it takes but rather would put safety and effectiveness ahead of
anything. To focus on efficiency and timely travel, there are many passengers that feel as though their time is being wasted waiting in the longer lines
and trying to get through security when there are extra stopping points that continue to delay travelers from their

The Mile High Gun Club
The Mile High Gun Club
Imagine yourself as a passenger on a hijacked plane. The happiness that we once had escapes us and fear soon takes over. If we allow the panic to
escalate, we begin to feel helpless. These understandable feelings of fear and helplessness have moved people to argue that we should arm airline
pilots. Certainly it is reassuring to imagine pilots as our protectors. However, is it really a good idea to let guns fly first class? When one considers
the policy of arming pilots, many look at the "What Ifs?" and stray away from the benefits of the policy. It is safe to say that the airport security at the
terminals is very demanding; however, nothing is bulletproof. What security do passengers have at 10,000 feet if an attack ... Show more content on
Helpwriting.net ...
In an additional article written by the Gun owner's they express, "Similar to the previous objection, the notion that people should not have guns
because an "innocent bystander might get shot" is a common refrain one regularly hears from the Brady Bunch" (Owners). Through this article I
have found the concerns that people have if guns are to be present on board; however, without something on board, there will not only be one
bystander that loses their life, but many. Each author is able to use a different type of writing technique in order to make his or her stand on this
controversial topic. Other articles that have been mentioned later in this paper talk about just how effective this policy has been in the past. These
additional articles talk about how, although this policy is now been put in to effect, there are many flaws that need to be fixed in order to make this
policy perfect. No matter what technique these authors decide to use in their articles, they all understand that without some sort of policy put in place
the pilots as well as the passengers are vulnerable against any future attacks. Even though safety concerns will always be present with this policy, I
believe that pilots should be armed due to the increase in terror attacks and the flaws in the security systems in the airports.
The responsibility of a commercial airline pilot is not only to get their passengers from

A World Of Big Business, Public Relations
In a world of big business, public relations (PR) is a key area that businesses should always incorporate as part of its business strategy. It can build
the credibility of the company and can be utilize as a marketing device. Most companies will hire a PR spokesperson to address the public in either a
press conference or other public forums. It is the specialized upkeep of a positive public appearance by a company, organization or famed person. The
perception of the public towards any of these entities can weigh heavy on the decisions they will make, whether they will support, purchase or reject
that entity. These type of decisions can ultimately affect the reputation, profitability and long–term success of the company. In this scenario,... Show
more content on Helpwriting.net ...
The pilot could have lost consciousness during mid–flight or during take–off which would have caused for an emergency landing, leaving passengers
frantic and concerned about their safety, connecting flight and delays in arrival time. The challenges of this situations is the 24 hour requirement to
report the incident to the FAA that will inevitably become public information. Although the co–pilot handled the situation excellently, it could still
cause for a number of speculation from the public about the quality and health of the staff, the safety of flying on this particular airline and potentially
create a bad imagine which will deter passengers from booking future flight with the airline. How does one comply with requirements and protect the
company's reputation at the same time, avoid potential negative fallout and maintain integrity. There are a few ways to approach this situation.
Approach 1
The first approach could be, a fast Press release providing facts with minimal details. It would address the situation of the aircraft pilot being taken to
the hospital, noting that it had no bearing on the safe landing of the aircraft. This approach has its pros and cons, for instance getting word out to the
public quickly could avoid potential damaging reporting with false claims or unverified information. It will appear as though the airline is being
transparent about the incident and show a proactive approach allowing the airline to get ahead

auditing case study--Virgin Australia Essay
Executive Summary
This report analyses Virgin Australia (ASX code VAH) and identifies its potential business and audit risks that will need to be addressed in the 2014
audit. It is presented to the Virgin Australia Audit Committee as part of the 2014 Audit planning process.
The first part of this report provides a broad introduction into the business of Virgin Australian by examining its principal sources of revenue, its nature
of operating, its competitors, the market share and the regulations affecting its operations. From this, it can be seen that Virgin Australia operates in a
very competitive environment and generates revenue by the core business of passenger and cargo transport.
The second part of this report analyses the ... Show more content on Helpwriting.net ...
Airport Lounges – Virgin Australia provides airport lounges at Sydney, Melbourne, Brisbane, Canberra, Adelaide, Perth, Mackay and Gold Coast
domestic airports. Designed for frequent travelers, entry is by membership only.
Velocity Rewards– Virgin Australia's loyalty program that allows points to be used to purchaseairline travel, hotel nights, car hire, online shopping and
charitable donations.
Freight – Virgin Australia offers domestic and international freight services to its customers, including same day and overnight express, perishable
cargo, dangerous goods and animal transport services.
The diagram is company's every week flights, and we can observe it directly.
1.3 Competition Analysis
Virgin Australia is facing competition from both international market and domestic market.
The major competitor is Qantas Airways Limited which is the largest airline in Australia base on the number in fleet. Qantas has 244 aircrafts and
Virgin Australia has 128 aircrafts according to Australian civil aircraft register search on 'Civil AviationSafety Authority' on January 2014.
Domestic market Virgin Australia, including Tiger Australia (Virgin owns 60% of Tiger now), occupies 35% of the domestic market share in
Australia, and its major competitor Qantas, including its subsidiary Jetstar, accounts for a majority of 61% of the domestic market share in January
2014.Qantas (QF) has grown by 18% over 5 years (Jan 2008 vs. Jan 2014) while Virgin Australia

Airline Safety Bill 2001 Essay
Airline Safety Bill 2001
Introduction (Background of Actors): There are quite a few actors in respect to interest groups and domestic airline safety. The interest groups come
from varying backgrounds of business, labor, government and public interest. The actors that we are focused on are the domestic airline companies, the
aerospace industry, private security firms, various labor groups, National Transportation Safety Board (NTSB), TheFederal Aviation Administration
(FAA), Department of Transportation (DOT), Congress, The World Conference on Transportation Research Society (WCTRS) and the American people.
Business Sector The business sector plays a major role in our domestic airline safety policies. This particular ... Show more content on Helpwriting.net
...
With this conclusion the major manufacturers have laid off thousands of employees that would be working in our economy. Again, the problem is that
the manufacturers are looking to make a profit now and not looking at the long term goals for their company and society. The manufacturers simply
want the airlines to keep purchasing commercial aircraft so they can continue to make a profit from it. Lastly, in the business sector, we see the private
security firms. These firms operate security within the airport and have no federal oversight. These firms are free to train their own people, pay their
own wages, without the airlines, the airport, state or federal intervention. These firms know that their security at the checkpoints has been questioned
and lax, but do wish to continue operating security at our national and international airports, knowing that some reforms at the federal level must be
made. They want to continue to be the main security for the airports.
All in all, the business sector is very powerful in this particular policy making decision. The two main industries dealing with the airplanes themselves
are the most powerful. The airline industry, commercial airlines and manufacturers, employ hundreds of thousands of workers each. These firms will
be accommodated by us in our decision making progress.
Labor Organizations The Labor Organizations are

Human Resource Industry Audit
Human Resource Industry Audit – Reflection Paper
Tommy Kramer
Nov 4, 2006 Human Resource Industry Audit – Reflection Paper
Change is the one constant in the highly competitive business world. Industries are consistently exploring different ideas, techniques, and processes to
make or keep their organizations moving forward in the competitive environment. The commercial airline industry is an extremely competitive,
safety–sensitive, high technology service industry (Appelbaum and Fewster, 2002). This industry is struggling to remain competitive and effective
management of personnel plays a large role in its viability. People, employees, and customers must remain the center of the industry 's core competence
(Appelbaum and Fewster, ... Show more content on Helpwriting.net ...
The challenges facing the industry are a lack of skilled pilots, shortages of quality frontline people and an aging workforce (Appelbaum and Fester,
2002, Keeling, 2005, & Flin, O 'Connor, & Mearns, 2002). Recruitment should focus on trying to change outcomes in the industry. First be honest in
selling the industry and try to make it as attractive as possible (Pollitt, 2004). It is a difficult choice for airlines to bring their excess baggage to the
table, but if new applicants are fully aware of the contribution they can bring to the industry despite its shortcomings, this may appeal to the ethics of
the worker who values his talents. Recruiters should be part of the solution (Pollitt, 2004). The recruiter should look like the workforce he is trying to
recruit. Most senior–level recruiters are pale, male and stale (Pollitt, 2004, pg. 25). Also bend rigid seniority rules and make it easier for experienced
workers to change airlines (Keeling, 2005). Younger people are more focused on being promoted on merit. The airline industry is still struggling with
letting go of traditional systems in which promotion is based on tenure. Airlines need to address and change these practices so the industry is more
attractive to new talent.
Training and development is at the forefront of airline priorities. Airlines must create an effective plan for training, developing, and retaining
employees. Airlines recognized many accidents were

Essay on Qantas Case Study
QANTAS
CASE ANALYSIS REPORT
MARK ANTHONY ANDRIJCICH
STUDENT NUMBER – 10513924
MGMT3347 – STRATEGIC MANAGEMENT
SEMESTER 2, 2011
TUTORIAL 4 – MONDAYS, 15:00
ROOM BUSN:161 – THE CULLITY TUTORIAL ROOM
TUTOR – DOUG MOFFAT
INDIVIADUAL CASE ANALYSIS REPORT
TABLE OF CONTENTS
EXECUTIVE SUMMARY....................................................3
EXTERNAL ANALYSIS OFQANTAS..............................4 ––Industry ––General Environment Analysis ––Six General Elements––Demographic
––Economic ––Global ––Political/Legal ––Socio–Cultural ––Technological
––The Industry Environment ––Michael Porter's 5 Forces That Shape Strategy ––Competitive Environment
INTERNAL ANALYSIS OF... Show more content on Helpwriting.net ...
It operates in the low–cost airline segment through Jetstar. It is also engaged in providing time bound freight services. Other services offered by Qantas
include international and domestic holiday tours, catering, ground handling, and engineering and maintenance services. The company also offers group
flight training, and leverages its infrastructure and competency for operational training. It also provides services for defense sector in aircraft and
engine maintenance, among others. Qantas is headquartered in Mascot, New South Wales, Australia (Qantas 2011b).
EXTERNAL ANALYSIS OF QANTAS

INDUSTRY
Qantas Airways Limited is in the airline and aviation industry–both domestic (Australian) and international. Its main business is the transportation of
passengers using two complementary airline brands–Qantas and Jetstar (Qantas 2011a)
GENERAL ENVIRONMENT ANALYSIS
DEMOGRAPHIC
Growing Size of the Middle Class. The size of the middle class is growing globally and many of them like to travel internationally as often as their
work life and bank balance allows (Hanson 2010).
ECONOMIC
The Global Financial Crisis (GFC). The late–2000s financial crisis is considered by many economists to be the worst financial crisis since the Great
Depression of the 1930's (Reuters 2009). The impact of the GFC on airlines has been severe, putting the industry in major trouble that may be
prolonged (Hanson 20011, p. 439; Qantas 2009).

How Does Ryanair Porter's Five Forces Model
As we can see in the graphic, "Ryanair uses barely more than a third the fuel to transport its average passenger one Mike comparared to the least
efficient. It succeeds by ranking first or second for efficiency in load factor and seating density, while runner–up Cathay Pacific ranks first on aircraft
fuel economy, distance, and freight share." (Ryanair, 2016).
1.4Analysing the Industry environment: Porter's Five Forces Model
According to Porter (2008) there are five competitive forces that shape the structure of the industry. These forces are: Customers, suppliers, potential
entrants and substitute products. This model is a useful tool in order to develop the competitive advantage and it will be used for identifying the
competitive forces for Ryanair.
1) The bargaining power of suppliers: "Every ... Show more content on Helpwriting.net ...
It is recognised for its cost leadership in the market. It operates in secondary airports which means low airport charges. Furthermore, it has a 30 year
safety record and uses modern aircraft.
Its additional income comes from extra baggage, additional weight and services. It has reduced costs by personalising the purchaising process.
Customers are the ones responsable of printing their flight ticket, otherwise they have to pay a fee at the airport.
Weakness
The first weak point is that customers are price sensitive, if Ryanair does not provide the cheapest price, they will use another airline. Nowadays,
Airlines are reducing and cutting costs which can influence the passengers to choose another option.
Another important point is related to the brand reputation, customers know that is a low cost airline, however not everyone knows about its safety
record. In addition, customer service has a bad reputation, as the interest is to provide and reduce costs, the customer service has been left behind.
However, currently this is changing. Ryanair is realising that customer service is a key point for engaging them with the

Scm at Cathay Pacific Essay
"AVIATION SPARE PART SUPPLY CHAIN MANAGEMENT OPTIMISATION AT CATHAY PASIFIC AIRWAYS LIMITED" CASE STUDY
GLOBAL LOGISTIC COURSE ASSIGNMENT Prof. Hiroshi Hoshino
Umurbek Osorkhan 2EC12056R QBS 10th 5 November 2012
1
Company Overview Cathay Pacific Airways is an airline company founded on September 24th, 1946 by Roy Farrell and Sydney de Kantzow. Starting
with a very limited schedule service, the company grew larger through multiple product innovations, technological investments such as the
computerized reservation system and successful acquisitions. In 1986, Cathay Pacific went public and further expanded in Europe, North America, and
China. The company employed over 25000 people worldwide, serviced over 43 destinations throughout ... Show more content on Helpwriting.net ...
It`s true that strict rules and tight regulations are necessary–they protect consumers, customer safety, environment and other things. However
sometimes it causes some burdens on businesses. It always increases the cost of operations. Also turnaround time for repairs was highly critical and
cost for flight delay was extremely huge. Customers might be upset or even shift to other airlines if delays caused them lose the connecting flights.
Thus, the cost of aircraft delays was crucial element in engineering. Bargaining power of supplier, difficulty to forecast demand and harsh
competitions were other important issues in aviation industry. As a result of tight aviation regulations airline companies, as a customer, were
constrained in supplier selection. Spare parts solely supplied by only single dominated supplier as called OEM (original equipment supplier). The
limited choice and high concentration of OEM`s limited airline operators` negotiation power. According to the M. Porter`s five force analysis aviation
industry has low entrance barrier and it cause very intensive competition between airlines operators. A few decades ago flying with airline was very
expensive for ordinary people but today everyone can benefit from this because airline ticket prices have constantly and significantly fallen. Finally,
demand forecasting was very difficult. The forecast for spare parts is made based on maintenance information, scheduled maintenance plans and past
usage patterns. Even so,

Qantas Case Study Essay
Strategic Analysis – Qantas Case study
Introduction
Qantas Airways Limited was found in Queensland in Australia back in 1920. Both domestically and globally Qantas airline has grown to be the largest
flight destination as well as the oldest in all Australia. In the airline industry, Qantas puts more effort to lead the industry. The company guarantees the
safety of the clients. Additionally, the company is well known for its sufficient operations that are meant to provide quality customer service. Theairline
created Qantas and Jetstar, two strong brand reputations. Jetstar is concerned about differentiation, low prices, and cost advantage. Additionally, Jetstar
is a subsidiary of Qantas. It is a private airline business independent from the ... Show more content on Helpwriting.net ...
This will help receive the clients' satisfaction.
Human Resource Qantas should put more focus on the human resource. There is the need to provide enough coaching to its personnel to ensure the
client's fulfillment. The brand recognition is equally crucial. Qantas Airline needs to provide the sustainable level of safety and security to avoid
damage to the reputation of the brand and the company as a whole. It should invest highly to bring in the best ideology to conserve the company's
objective. Providing the best security and well being can build the brand recognition.
Conclusion
The company has both full service and premium brands. They create their brand reputation globally by providing exceptional products and services to
customers. Safety and advanced technology is one of the services the company stresses on and followed by human resources and environmentally
friendly services. Additionally, domestic and international competition threatens the company that can weaken Qantas band recognition. Through
fewer accidents and sufficient services, competitors can grab the market share and develop brand loyalty. Therefore, for Qantas to remain competitive
in the industry there should be sustainable and qualitative

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