I have worked as an Administrative Library
Assistant for 8 years.
I have been teaching introductory courses on
Facebook, Twitter & Pinterest for 3 years.
This is my first time teaching this course.
About This Course
This course will cover social media etiquette for
all sites but the emphasis will be on Facebook,
Twitter & Pinterest.
This course is intended to provide you with the
tools you need to enjoy our new digital world
without losing sight of the manners you learned in
the non-digital world.
Key Terms & Definitions
Status Update (FB), Tweet (T) & Pin (P)
Creating an original post.
Share (FB), Retweet (T) & Send (P)
Reposting something somebody else
Like (FB/P), Favorite (T)
Letting others know you like something.
Tag & Hashtag (FB/T)
Inviting others into a post.
Make others feel
NEVER USE ALL CAPS!
It makes people feel like you’re shouting at
them. No stalkers allowed.
Liking, re-tweeting, or
someone posts can be
annoying and may feel
intrusive to the other
Reply, like, re-tweet or pin.
If someone sends you something, mentions you
in a post, or tags you in a positive way,
Don’t just walk away.
Remember – when
interacting with someone,
you are in a conversation
with them. If you were
together, would you just
Never speak badly
What you post online stays online!
It only takes someone else a few seconds to
share your post or re-tweet your tweet.
Passive aggressive posts
are good for no one.
The person you’re targeting
may miss it entirely.
The person you’re not
targeting may take it
And the person who doesn’t
get it will just fill in the blanks
– and that’s bad news for
Social media can have an impact on your
reputation - personally & professionally.
It only takes someone else a few seconds to share
your post. People will remember, and they will
talk. Would you say it in
If you wouldn’t say it to
their face, you shouldn’t
say it online.
In fact, you have to be
even nicer online – subtle
nuances of communication
(tone, inflection, facial
expressions) are missed.
Etiquette principles are respect,
consideration & honesty.
Respect yourself first.
Nobody wants to hear you berating yourself.
Some will feel bad; others will think you’re fishing
for compliments. Be considerate of
Limit the use of
Always ask for
posting pictures of
Be honest – but please don’t overshare.
What is private should remain private.
Please don’t swear.
MYM (Mind Your Manners) & WYW (Watch Your
Online networks may be
more diverse than the
community in which you
live and work.
Be sensitive to other
points of view &
If you participate in a
debate, be prepared to
disagree respectfully & let
it go when necessary.
Speak from the
Speak from the heart, but use your
Think before you post.
Please take a few minutes to test your
skills before leaving class by clicking on
the link in the chat box.
Don’t forget –
Complete the course evaluation,
provide me with your e-mail address,
and I will send you a VIP coupon.
Check out the free lib guide at: