CCNA Voice ABC High School is a private college that delivers education to students from years’ 8 to 12. The campus sits on approximately 5 hectares of manicured grounds, 6 kilometres from the CBD of Adelaide. It consists of a large two-story building containing the majority of the classrooms (22) and administration offices, a dedicated music and arts suite with two classrooms, a resource centre, and an indoor gymnasium containing two full sized basketball courts. There is also a large outdoor oval, tennis courts and practice cricket nets. The school has a modern approach to education and focuses on the use of technology in the classroom. All students have their own iPads and are used daily in a variety of subjects including science and maths. These are connected to the schools’ wireless network which has recently been upgraded to cover the majority of the campus and support the device density in each classroom. In addition there are 2 purpose built computer rooms located in the resource centre containing 30 modern PCs each, and 4 trolleys of 40 wireless laptops which can be borrowed on an adhoc basis for classroom use. The students also have access to 6 printers and photocopies located throughout the campus. The campus network has just undergone a major refresh which includes a replacement of all existing networking hardware, excluding wireless. The new network delivers 10Gb interconnects and 1Gb to all end devices though a combination of both OM1 and OM3 fibre for vertical cabling and CAT5e and CAT6 for horizontal cabling. The schools’ WAN has also just been upgraded from a 20Mbps to 100Mbps to support the increased traffic due to the iPad usage. Both the logical and physical diagrams have been included in this case study for your reference and should be accurate and reflect the recent changes. The school currently has a 10 year old PBX connection which is becoming ever difficult to upgrade and maintain. It currently consists of the following components: - 1 x Ericsson 50 PBX - 1 x Reception handset that provides the ability for call forwarding, call holding, directory lookup and night mode. - 30 x basic desktop phones with caller ID - 6 x wireless antennas with school building and courtyard coverage for 4 cordless phones - 10 x external lines bound to 1 incoming number (Reception) - 10 x external line bound to 1 incoming number (Management x 5, IT administrator, Finance, Canteen, Gym, Resource Centre) - Incoming calls are supplied via an E1 connection from a telco. As the school wishes to install handsets in each classroom, the current PBX does not have the handset capacity. This combined with the age of the current PBX, it has approved the finance and installation of a VoIP solution to be rolled out throughout the school. The Voice over IP Project must meet the following requirements: 1. The reception desk must have a physical phone capable of handling several incoming calls, place calls on hold, internal transfer and at lea ...

1. CCNA Voice
ABC High School is a private college that delivers education to
students from years’ 8 to 12. The campus sits on approximately
5 hectares of manicured grounds, 6 kilometres from the CBD of
Adelaide. It consists of a large two-story building containing
the majority of the classrooms (22) and administration offices, a
dedicated music and arts suite with two classrooms, a resource
centre, and an indoor gymnasium containing two full sized
basketball courts. There is also a large outdoor oval, tennis
courts and practice cricket nets.
The school has a modern approach to education and focuses on
the use of technology in the classroom. All students have their
own iPads and are used daily in a variety of subjects including
science and maths. These are connected to the schools’ wireless
network which has recently been upgraded to cover the majority
of the campus and support the device density in each classroom.
In addition there are 2 purpose built computer rooms located in
the resource centre containing 30 modern PCs each, and 4
trolleys of 40 wireless laptops which can be borrowed on an
adhoc basis for classroom use. The students also have access to
6 printers and photocopies located throughout the campus.
The campus network has just undergone a major refresh which
includes a replacement of all existing networking hardware,
excluding wireless. The new network delivers 10Gb
interconnects and 1Gb to all end devices though a combination
of both OM1 and OM3 fibre for vertical cabling and CAT5e and
CAT6 for horizontal cabling. The schools’ WAN has also just
been upgraded from a 20Mbps to 100Mbps to support the
increased traffic due to the iPad usage. Both the logical and
physical diagrams have been included in this case study for
your reference and should be accurate and reflect the recent
changes.
The school currently has a 10 year old PBX connection which is
becoming ever difficult to upgrade and maintain. It currently

2. consists of the following components:
- 1 x Ericsson 50 PBX
- 1 x Reception handset that provides the ability for call
forwarding, call holding, directory lookup and night mode.
- 30 x basic desktop phones with caller ID
- 6 x wireless antennas with school building and courtyard
coverage for 4 cordless phones
- 10 x external lines bound to 1 incoming number (Reception)
- 10 x external line bound to 1 incoming number (Management x
5, IT administrator, Finance, Canteen, Gym, Resource Centre)
- Incoming calls are supplied via an E1 connection from a telco.
As the school wishes to install handsets in each classroom, the
current PBX does not have the handset capacity. This combined
with the age of the current PBX, it has approved the finance and
installation of a VoIP solution to be rolled out throughout the
school.
The Voice over IP Project must meet the following
requirements:
1. The reception desk must have a physical phone capable of
handling several incoming calls, place calls on hold, internal
transfer and at least 20 speed dials.
2. Maintain all existing desk phone (30) capabilities.
3. Maintain the cordless phone functionality throughout the
school and courtyard; supply of 4 compatible cordless phones
4. Maintain the existing single FAX line.
5. Maintain existing phone number structure – 2XXXX.
6. All classrooms (22) to have a physical phone capable of
internal calls and emergency.
7. Boardroom style phone to support a table of 10 people.
8. Install softphones on a variety of devices including android
and Windows PCs.
9. All phones to have the option of speaker phone.
10. Provide the user of the phone with a directory of all internal
phone numbers.
11. Message bank for all phones and the ability for the

3. messages to be emailed to inboxes.
12. CallerID on all handsets
13. Messages on hold when a call is put onhold; this message
must be able to be updated by staff at the school
14. External direct dial in for reception (x10)
15. External direct dial in for management (x5), IT, Finance,
Reception, Canteen, Gym, Resource Centre (10 lines)
16. Although not required at this stage, have the ability to be
configured for SIP connection to an external SIP provider.
17. Must not interfere with the schools’ monitored alarm
system.
18. Must not interfere with the schools’ emergency lift phone.
An example of the number of calls made daily to and from ABC
High School
Total Outgoing Calls Local 85 Mobile 320 National 45
International 2
Total Incoming Calls 810
Deliverables
A response to this RPF in the form of a business proposal
You are to respond to the request for proposal in the form of a
business proposal. In this business proposal you are to “sell”
your solution for the schools’ communication needs. You are
trying to convince the schools’ management to award your team
the contract and thus get their business. Things I would suggest
you consider are pricing, company information (make it up),
project planning, warranty, maintenance and support,
justification for the change in communication technology, etc. I
am sure there are other things you can include, this is just a
start for you. This needs to be a very concise document which
gets to the point. The management of the school do not have
time to read hundreds of pages, please keep this to at most 10
pages.

4. School Vision
Vision
The vision for ABC High School is one in which all students are
empowered and achieve success. As an outstanding educational
setting, we will exemplify excellence and high expectations in
all aspects of our learning community. We will ensure that the
diverse needs, achievements and strengths of every individual
are recognised, nurtured and celebrated. We foster a supportive
environment, building on the strengths within our unique
community. Our key focus will be the development of
independent, reflective, responsible and inquiring young people.
Our students will be multi-skilled; ICT enabled and will
embody a genuine passion for lifelong learning.
Values
Curiosity – instilling a love of learning and a sense of wonder
within all members of the learning community Respect –
developing an understanding that all individuals are unique and
can make valuable contributions to the community Compassion
and Empathy – fostering respectful and supportive partnerships
between students, parents, teachers and the wider community on
their learning journey Excellence – empowering all students to
achieve and celebrate their personal best within a culture of
high expectations Perseverance – building a sense of
determination and optimism when faced with challenges in
learning and life Inclusiveness – promoting a sense of belonging
through collaboration and mutual respect based on the
principles of integrity, honesty and trust
Purpose
In a technologically advanced and increasingly complex global
community, ABC High School will provide all students with the
skills, knowledge and wisdom to be successful learners,
confident individuals and informed citizens. The provision of an
innovative, inclusive and inspiring curriculum will enable ABC
High School to inclusively support the great diversity of
individual needs. Learning will be meaningful, ICT rich and
integrated across all aspects of our students’ lives.

5. Community
We are a learning community that embodies a genuine sense of
tolerance and the celebration of diversity. ABC High School is a
richly multicultural educational setting which promotes
collaboration, acceptance, respect and individuality. We are
fundamentally linked to the local, wider and global community
and actively prepare our students to contribute to each as
informed, empowered and empathetic citizens.
Students
Our students are the core of ABC High School. They are
recognised for their individual, active and authentic student
voice and are encouraged to become involved in all aspects of
the school community. Our students value and demonstrate
respect for one another and the learning environment;
acceptance and tolerance of diversity; the safety and well-being
of all school members; and the opportunity for all to learn.
Staff
Our staff is committed to the provision and continual
development of an outstanding teaching and learning culture at
ABC High School. Our staff values the importance of nurturing
and respectful relationships with students, within teaching
teams and throughout the learning community. They are highly
professional in all aspects of their role; are passionate about
providing students with a meaningful and inspiring education;
and willingly embrace a culture of high expectations,
achievement and lifelong learning.
Environment
Our school combines physical, pedagogical and emotional
elements to provide an inspiring, fun and stimulating learning
environment. Students feel encouraged to take risks with their
learning and to inquire deeply through an environment which is
supportive, nurturing and safe. The state-of–the art, beautiful
and sustainable design of the Houses at ABC High School
enables rich and meaningful learning experiences.
Organisation
We organise our school based on the knowledge of how students

6. learn, through the development of a collaborative learning
community incorporating the use of ICT to engage and empower
students. Students are supported in their individualized learning
pathway through the nurturing and inclusive House system and
through a curriculum which allows for an integrated learning
approach.
For the first deliverable, you need to research what technology
is available that will meet the requirements of the customer.
You are then to provide a complete list of equipment to be
purchased and provide an estimated price. Please ensure this
equipment will fully function with the existing network
equipment. In the second deliverable, you need to produce a
detailed step by step guide on how to install and configure the
hardware and software you have recommended. Please ensure
the guide covers phone installation, any additional networking
hardware and/or software installation, configuration information
for the telephony service, modifications required to the existing
networking configuration, and anything else you believe the
local IT administrator would benefit from following. You can
make use of wireshark if you wish to test your configuration
prior documenting it. You should also make use of user guides,
web blogs, and your own experience when putting together such
a document.
Please remember you DO NOT need to justify the project itself,
the school has already approved it. You may need to justify the
equipment selection though. The business case and justification
for the entire project will be the second assignment.