Case Project—Statement of Work Williams Specialty CompanySystem Description Williams Specialty Company (WSC) is a small print and engraving organization. When a customer requests a printing or engraving job the sales person must enter the information into the order database (1) type of job (print or engraving), (2) media (clothing, plague, or trophy) (3) media catalog number, and (4) content into the print/engraving request database. The sales person then makes payment arrangements with the customer, which includes billing an existing customer, setting up an account for billing, or payment on delivery. If a payment on delivery option is selected, the sales person requests and receives at least a 10 percent deposit. Once entered into to the print/engraving database, the sales person notifies the operations manager, who verifies the payment information and if all the payment and customer information is correct, validates the order. If the order is not validated, the operations manager generates a memo stating why the order is invalid, sends an email to the customer and follows up with a telephone call. If the order is valid, the operations manager assigns the job to a printing or engraving specialist Once received the Printing/Engraving Specialists searches the catalog inventory database to determine if the media is in stock. If the media is in stock the Printing/Engraving Specialist marks media item as sold and sends a notification to the Stock Room Clerk to pull the media item off the shelf and send it to the Printing/Engraving Specialists. If the item is not in stock, the Printing/Engraving Specialists sends a request to the stock room clerk to order the catalog item. Once notified of a stock request, the Stock Room Clerk checks the inventory to double check the availability of the catalog item. If the catalog item is in stock, Stock Room Clerk verifies that the catalog item is marked as sold and pulled. If the catalog item is not in stock, the Stock Room Clerk the item and sends a notice to the printing/engraving specialists with an expected delivery date. Once the media item is pulled off the shelf, the Stock Room Clerk sends a notification that the catalog item is has been sent to the specialists, the Stock Room Clerk then marks the media item as delivered and decrements the media stock count. When the printing/engraving specialists complete the work, they mark the order database as complete and sends a notification to the operations manager. The operations manager uses the quality assurance database to inspect the work. If the work does not pass inspection, the order database is marked as incomplete and the operations manager generates a memo stating why the work did not pass inspection and sends a notification to the printing/engraving specialists. The printing/engraving specialist the accesses the quality assurance database to review the failed items and when the failed items are fixed they mark the items as completed. O ...

1. Case Project—Statement of Work
Williams Specialty CompanySystem Description
Williams Specialty Company (WSC) is a small print and
engraving organization. When a customer requests a printing or
engraving job the sales person must enter the information into
the order database (1) type of job (print or engraving), (2)
media (clothing, plague, or trophy) (3) media catalog number,
and (4) content into the print/engraving request database. The
sales person then makes payment arrangements with the
customer, which includes billing an existing customer, setting
up an account for billing, or payment on delivery. If a payment
on delivery option is selected, the sales person requests and
receives at least a 10 percent deposit.
Once entered into to the print/engraving database, the sales
person notifies the operations manager, who verifies the
payment information and if all the payment and customer
information is correct, validates the order. If the order is not
validated, the operations manager generates a memo stating why
the order is invalid, sends an email to the customer and follows
up with a telephone call. If the order is valid, the operations
manager assigns the job to a printing or engraving specialist
Once received the Printing/Engraving Specialists searches the
catalog inventory database to determine if the media is in stock.
If the media is in stock the Printing/Engraving Specialist marks
media item as sold and sends a notification to the Stock Room
Clerk to pull the media item off the shelf and send it to the
Printing/Engraving Specialists. If the item is not in stock, the
Printing/Engraving Specialists sends a request to the stock room
clerk to order the catalog item.
Once notified of a stock request, the Stock Room Clerk checks
the inventory to double check the availability of the catalog
item. If the catalog item is in stock, Stock Room Clerk verifies
that the catalog item is marked as sold and pulled. If the
catalog item is not in stock, the Stock Room Clerk the item and

2. sends a notice to the printing/engraving specialists with an
expected delivery date. Once the media item is pulled off the
shelf, the Stock Room Clerk sends a notification that the catalog
item is has been sent to the specialists, the Stock Room Clerk
then marks the media item as delivered and decrements the
media stock count.
When the printing/engraving specialists complete the work, they
mark the order database as complete and sends a notification to
the operations manager. The operations manager uses the
quality assurance database to inspect the work. If the work
does not pass inspection, the order database is marked as
incomplete and the operations manager generates a memo
stating why the work did not pass inspection and sends a
notification to the printing/engraving specialists. The
printing/engraving specialist the accesses the quality assurance
database to review the failed items and when the failed items
are fixed they mark the items as completed. Once the items
have been fixed, the printing/engraving specialist sends a
notification to the operations manager. If the work passes
inspection, the operations manager marks order database as
completed and generates a completion memo and emails the
memo to the customer. The operations manager then calls the
customer.
Once the customer picks up the order, the sales person marks
the sales order as closed.Software Deliverables
Description of Functionality
The application will provide the following functionality:
1. Creation, modification, storage, and retrieval of customer
information
2. Creation, modification, storage, and retrieval of order
information.
3. Creation, modification, storage, and retrieval of inventory
information.
4. Creation, modification, storage, and retrieval of user access
information.

3. 5. Creation, modification, storage, and retrieval of quality
assurance checklist items.
6. Allows all staff members to access information from the
order and inventory database.
7. Allows the Operations Manager and Sales Person to access
the customer information database.
8. Allows the Operations Manager to validate the customer
order
9. Allows the Operations Manager to create an invalid request
memo and stores the memo in the order information database.
10. Allows the Operations Manager to auto generate and email
to the customer for an invalid order memo or confirmation that
the job has been completed.
11. Allows the Operations Manager to send a notification to the
Printing/Engraving Specialists when an order had been
validated.
12. Allows the Printing/Engraving Specialists to search the
inventory database for specific items by id number, item name,
or manufacturer name.
13. Allows the Printing/Engraving Specialists to update the staff
database as “sold”.
14. Allows the Printing/Engraving Specialists to send an
inventory request to the Stock Room Clerk.
15. Allows the Stock Room Clerk to search the inventory
database for specific items by id number, item name, or
manufacturer name.
16. Allows the Stock Room Clerk to mark an item as
“delivered” and decrement the total number of items.
17. Allows the Stock Room Clerk to send a notification to the
Printing/Engraving Specialist that an item in en route.
18. Allows the Printing/Engraving Specialists to mark the order
database as “complete”.
19. Allows the Printing/Engraving Specialists to send a
notification to the Operations Manager than a work order is
completed.
20. Allows the Operations Manager to pull up the Quality

4. Checklists for either a printing or engraving job and mark each
item as “passed” or “failed”.
21. Allows the Operations Manager to mark a work order as
“completed”.
22. Allows the Operations Manager to send a notification to the
Printing/Engraving Specialist listing the “failed” items for a
work order.
23. Allows the Sales Person to mark a work order as “closed”.
List of major software components
1. Access Control
2. Database Management
3. Operations Manager Interface and Business Rules
4. Printing/Engraving Specialist Interface and Business Rules
5. Sales Person Interface and Business RulesEquipment and
Hardware Requirements
1. Small business network, with no more than 20 nodes
2. Standard Windows 2000/XP workstations.
3. MS Office 2000/XP, with MS Access
4. MS Outlook 2000/XPDocumentation
User Documentation
The contractor shall supply basic training user manuals
describing each of the operations in a MS Word document.
Development Documentation
The contractor shall supply all Planning, Requirements, Design,
and Source code.Testing
Test Plan and Procedures
The contractor shall supply a test plan and procedures for each
level of testing.
Unit Test Case Results
The contractor shall supply the results of the unit tests.

5. Integration Test Case Results
The contractor shall supply the results of the integration test.
Acceptance Test Case Results
The contractor shall supply the results of the acceptance test.
Project 1
Over the past several years, the chief executive officer (CEO) of
your company has read articles on
Internet control message protocol (ICMP) attacks and the use of
packet sniffers to aid in hacking into
computer networks. Though the CEO understands that this is a
serious concern, he does not know
what, if anything, is being done to protect the organization's
network against such attacks.
Prepare a 3-4-page memo outlining what you have done as the
network administrator to
protect the network against such attacks, as well as additional
measures to secure the network against worms, viruses, DoS
attacks, spyware, and other such network intrusions that can
disrupt the day-to-day business activities.