On the Spot Courier Services Running Case Study Michael Dimond System Analysist Problem Description Founder of On The Spot Courier Services, Bill Wiley discovered he had minor issues with his business. He was having trouble getting business. He would advertise to local businesses that needed same day delivery. After that didn’t work he knew he needed to change things. Like build his own website where companies could place shipments online, get software to manage customer accounts, and a database to keep track of inventory. System Capabilities · Be able to have customers place orders online as an alternative to over the phone. · Easily manage inventory · Create customer accounts for easier tracking. · Have delivery drivers be able to scan in packages upon pickup and store that info in warehouse database. Business Benefits · Make ordering pickups and shipments easier for customers. · Easier way to track shipments and know what is in the warehouse at all times to prevent loss of package. · Make tracking packages easy for customers so they will want to continue doing business with you. The stakeholders for On the Spot would be Bill Wiley, the customers, warehouse staff, and delivery personal. The customer should be actively involved in the system definition because they will be placing the orders. As the business grows Human Resources (payroll, accountant) would also be involved. If I were commissioned to build the system I would determine the requirements by: I would first interview the users and stakeholders to understand the business function and need. Then review inputs, outputs, and procedures external to the organization and existing business documents. I would then observe and document the business process to better understand what occurs in the courier business functions. Using the information obtained from the business functions I would then research vender solutions to avoid common mistakes, save time and money. Lastly, I would collect user comments and suggestions to ensure the system is accurate and functioning. Some questions needed answered are as follows: · What are the business operation and process? · How are the operations performed? – how is it done? –what steps are taken? – can they be done another way? · What information is needed to perform the operations? –what information is used? – what inputs are used? –what output is produced? -Use Case actors: · Customer · Employee (Driver) · Bill -Use Cases: · Requesting a package pickup · Picking up a package · Generate Bill · Print Label Fully developed use case for Requesting a package pickup Use case name: Request a package pickup Scenario: Web customer requests package pickup Triggering event: Web customer has package(s) to be picked up and requests pickup Brief description: User enters package information (TO address, type of service, size/weight). System returns the cost, expected pickup time, and prints label Actors: Customer ...