It is related to consumer Rights and Responsibilities

1. Consumer Rights &
Responsibilities
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LifeSmarts is a program of the National Consumers League
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3. “The best consumer is the educated consumer.”
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4. The Consumer Bill of Rights
In 1962, President John
Kennedy spoke to Congress.
This call to action resulted in
the Consumer Bill of Rights.
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5. John Kennedy, 1962
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Empowering Consumer
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7. Consumer Rights
The right to….
Safety
Information
Choice
Be Heard
Redress
Education
A Healthy Environment
Have Basic Needs Met
But what do they all mean….?
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8. The Right to Safety
Protection against
dangerous goods and
services.
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9. Safety Responsibilities
Use products and
services appropriately
and for their intended
purpose
Read and follow
directions
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10. Grantee & warantee
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11. The Right to Be Informed
Reliable sources of
information about
product or service
performance, quality
and price
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12. Informed Responsibilities
Seek information
before purchasing
Use information to
make decisions about
where and what to
purchase
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13. Dress
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14. The Right to Choose
A selection of options
when purchasing
goods and services
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15. Choice Responsibilities
Use purchasing power
to promote fair
business practices
Support laws that
encourage fair
competition in the
marketplace
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16. The Right to Be Heard
Voice complaints about
products, services and
business practices
Expect to have your
concerns addressed by
business and
government
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17. Being Heard Responsibilities
Speak up when you
have a problem or
concern
Support rules and
regulations that are
consumer friendly
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18. The United Nations
Guidelines for Consumer Protection
In 1985 the United Nations
Assembly adopted eight basic
consumer rights.These
included the original four
consumer rights signed into
law by JFK, plus four
additional rights intended to
strengthen consumer
protection worldwide.
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19. The Right to Redress
Fair settlement of
legitimate disputes
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20. Redress Responsibilities
Ask for reasonable and
fair settlement
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21. The Right to Consumer Education
Seek information
and skills needed
to make informed
decisions
Monitor new rules
and regulations
for the
marketplace
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22. Consumer Education Responsibilities
Find and use consumer
information
Stay informed about
marketplace rules and
regulations
Carefully evaluate
consumer choices
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23. Consumer rights
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24. The Right to a Healthy Environment
Live and work in an
environment that
does not threaten
well-being
Business should not
pollute the air, earth
or water
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25. Environment Responsibilities
Become aware of
environmental
concerns
Speak out for the
environment
Reduce individual
waste and pollution
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26. The Right to Service
Be treated with respect
Business responds appropriately to
consumer needs
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27. Service Responsibilities
Be polite and respectful
in return
Customer loyalty –
show appreciation by
frequenting businesses
that provide good
service
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28. Doctor’s service
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29. Have Basic Needs Met
Right
Fundamental right to access food, water, and shelter
Responsibility:
Consume sustainable so as not to prevent others form meetings
their own needs.
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30. Food
Building
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LifeSmarts
• An educational program teaching teens and tweens important
real-life knowledge
• A competition where students compete online and in-person
• A teaching toolbox. Check out our resources
• An opportunity for students to gain leadership skills, and fulfill
community service requirements
• A partner with national groups such as FBLA and FCCLA
Learn it. Live it.
Visit LifeSmarts at www.lifesmarts.org
LifeSmarts is:
Dr.C.Thanavathi