Sm Gr Comm

1. Group Communication
Rob Craig
Introduction To Communication
330-6156
rob.craig@cpcc.edu

2. Preview Of Things To Come
 What Is A Group?
 What Are Some
Characteristics of an
Effective Group?
 What Are Advantages &
Disadvantages of Group
Problem-Solving?

3. Preview Of Things To Come
 Three Methods for
Decision-Making
 Three Different Types Of
Leadership
 A Framework For Team
Decision-Making

4. Small Group Communication
 What Is A Group?
 A collection of people
with a common goal,
or, a common thread
of interest
 Commonly referred
to as “teams” in
the workplace

5. Small Group Communication
 What Is A Group?
 A collective entity
 usually 3-9 members
 Interaction between
members
 Interdependence

6. Small Group Communication
 The Characteristics of An Effective Group
 Clear Purpose
 The vision, mission, goal, or task of the group are defined
by the group.
 Climate
 The group climate is informal, comfortable, and relaxed
 There are no obvious tensions or signs of boredom
 Participation
 There is much discussion, and everyone is encouraged to
participate.

7. Small Group Communication
 The Characteristics of An Effective Group
 Listening
 Members use effective listening techniques such as
questioning, paraphrasing, and summarizing so that
everyone’s point of view is considered.
 Healthy Conflict
 Conflict between group members is a normal and sometimes
necessary component of group work.
 Group members should not try to avoid, smooth over, or
suppress conflict.
 Rather opposing views should be analyzed and considered
when coming to a group decision.

8. Small Group Communication
 The Characteristics of An Effective Group
 Open Communication
 Members are free to express their views and ideas about the
group’s tasks and processes
 Members have few hidden agendas
 Clear Roles and Assignments
 There are clear expectations about group member’s roles
 Clear assignments are made, accepted, and carried out.
 Work is fairly distributed among team members.
 External Resources
 The team utilizes key outside relationships with important
individuals and groups within their larger organization

9. Small Group Communication
 The Characteristics of An
Effective Group
 Functional Diversity
 The group is composed of
members who vary in their
related knowledge, skills, and
abilities.
 Self Assessment
 The group takes time to
examine how well it is
functioning and ways to improve
its effectiveness.

10. Types of Small Groups




Task-oriented
Relationship-oriented
Assigned
Emergent
10

11. Small Group Communication
ADVANTAGES OF SMALL-GROUP DECISION-MAKING
ADVANTAGES OF SMALL-GROUP DECISION-MAKING
 Different views from
different people
 Increases individual
motivation
 It’s easier to identify
mistakes
 Team Decisions are
better received by
others
 Group Work is more
pleasant and fulfilling
for most members

12. Small Group Communication
DISADVANTAGES OF SMALL-GROUP DECISION-MAKING
 Members can get slack
 Personal agendas may
conflict with group
goals
 Aggressive members
can dominate
 Status problems?
 Members could be
uncompromising
 GroupThink can
override common
sense
 Takes longer to
reach a decision

13. Small Group Communciation
 What is Groupthink?
 Groupthink is a mode of thought whereby individuals
intentionally conform to what they perceive to the
consensus of the group.

Groupthink may cause the group (typically a team,
committee or large organization) to make bad or irrational
decisions which each member might individually consider
to be unwise.

14. Small Group Communication
 Methods of Decision-making
 Unanimous
 Nearly impossible to get all to
agree entirely
 Majority Rules
 Ignores the minority

Creates resentment
 Competitive mindset
 Consensus
 seeks mutual consent

“What Will Work Best For Everybody”
 Co-Operative Mindset

15. Small Group Communication
 Member “roles”
 task-oriented
 maintenance
 self-serving

16. Small Group Communication
 Task roles





Initiating
Information seeking
Opinion seeking
Information giving
Opinion giving
 Maintenance roles

Encouraging

Gatekeeping

Harmonizing

Compromising

Standard setting

17. Small Group Communication
 Self-Serving Roles

Blocking

Aggression

Recognition seeking

Withdrawing

Dominating

Joking

Self-confessing

Help seeking

18. Small Group Communication
 Leadership Styles

Autocratic
 “My way or the highway”

Laissez-Faire
 “You’re on your own”

Democratic
 “What Does Everyone
Think?”

19. Small Group Communication
 A conflict can be destructive if all the
participants are dissatisfied and believe
they have lost something.
 Conflict not always a negative force

Clarifies differences

Identifies flaws
 When a conflict is handled constructively,
no one loses and every wins.

20. Small Group Communication
 Resolving Group Conflicts
 Competitive vs. Cooperative Mindset
 Competitive Mindset

perceives a conflict in all-or-nothing terms

Tends to be aggressive if not dominating
 Cooperative Mindset

perceives a conflict as an opportunity to resolve
problems

seeks a resolution that satisfies the needs of all parties
involved in the conflict

21. Small Group Communication
 Reflective-Thinking Method
1) What’s the problem?
2) What are the facts of the situation?
3) What criteria should a solution meet?
4) What are some possible solutions?
 BRAINSTORMING
5) What is the best solution?
6) How can we implement the solution?

22. Small Group Communication

What’s A Group?

The Characteristics of an
Effective Group

Group Problem-Solving

Advantages



Groupthink

Methods of DecisionMaking

Unanimous

Majority Rules

Consensus
Laissez-Faire


Autocratic

Disadvantages

Styles of Leadership
Democratic
Conflict Resolution



Competitive Mindset
Cooperative Mindset
Reflective-Thinking
Method