job satisfaction

1. JOB SATISFACTION
Prof: Amit Thakkar
LJIET

2. • Job satisfaction is the feeling of pleasure and
achievement which an employee experience at
their job, when the work is worth doing, or the
degree to which their works gives them
satisfaction.
• Job satisfaction is the collection of feelings and
beliefs people have about their current jobs.
WHAT IS JOB SATISFACTION?

3. DEFINITION
Job satisfaction is the level of
contentment a person feels regarding
his or her job. This feeling is mainly
based on an individual's perception of
satisfaction.

4. IMPORTANCE OF JOB SATISFACTION
• Lower turnover
• Higher productivity
• Increased customer satisfaction
• Employee absenteeism
• Helps to earn higher revenues
• Satisfied employees tends to handle
pressure

5. SOURCES OF JOB SATISFACTION

6. • Pay
• The work itself
• Promotions
• Supervision
• Work group
• Working conditions

7. Measuring Job
Satisfaction
• Single Global
Rating
One question,
such as
“All things
considered,
how satisfied
are you with
your job? ”

8. • Summation score
Typical element here are the nature of
work, supervision, present pay,
promotion opportunities, and relations
with coworkers.
Measuring Job Satisfaction

9. • Job Descriptive Index (JDI)
• Global Job Satisfaction
• Job Satisfaction Relative To Expectations
• Minnesota Satisfaction Questionnaire
• Job Satisfaction Survey
• Job Satisfaction Index
• Job Diagnostic Survey

10. IMPACT OF SATISFIED AND DISSATISFIED
EMPLOYEES ON THEWORKFORCE
EXIT VOICE
NEGLECT LOYALTY
Active
Constructive
Passive
Destructive

11. The exit response directs behavior
toward leaving the organization,
including looking for a new position as
well as resigning.
Dissatisfaction expressed through
behavior directed toward leaving the
organization.

12. VOICE
The voice response includes actively
and constructively attempting to improve
conditions, including suggesting
improvements, discussing problems with
superiors, and undertaking some forms
of union activity.
Dissatisfaction expressed through active
and constructive attempts to improve
conditions.

13. The loyalty response means
Passively but optimistically waiting for conditions to
improve
Speaking up for the organization in the face of
external criticism
Trusting the organization and its management to
“do the right thing”.
Dissatisfaction expressed by passively waiting for
conditions to improve.

14. NEGLECT
The neglect response passively allows
conditions to worsen and includes
chronic absenteeism or lateness,
reduced effort, and increased error rate.
Dissatisfaction expressed through
allowing conditions to worsen.

15. Exit and Neglect behaviors encompass our
performance variables such as productivity,
absenteeism, and turnover.
Voice and loyalty encompasses
constructive behavior that allow individuals
to tolerate unpleasant situations or revive
satisfactory working conditions.