This document summarizes key topics related to job satisfaction, organizational commitment, and organizational citizenship behaviors. It defines job satisfaction as the degree of pleasure an employee derives from their job. Job satisfaction can be measured globally or facet-specifically for factors like pay and supervision. Predictors of job satisfaction include both situational and dispositional factors. Job satisfaction is often studied in relation to performance, turnover, and absenteeism. Organizational citizenship behaviors are discretionary behaviors that go above required job duties. Dimensions include altruism, conscientiousness, and sportsmanship. Organizational commitment refers to an employee's allegiance to their employer and can be affective, continuance, or normative based on different

1. Chapter 8
Job Satisfaction, Commitment
and Behaviors
PSYC 2171 Fall 2008

2. Job Satisfaction, Commitment and Behavior
Job Satisfaction
job satisfaction - the degree of pleasure an employee derives
from his or her job
•I/O psychologists have been studying this for many years
Why?
•Do you think the average job
satisfaction in the U.S. has increased
or decreased over the years?

3. Job Satisfaction, Commitment, and Behavior
Job Satisfaction
 Measuring Job Satisfaction:
 Many measures of job satisfaction have been developed (e.g., Job
Descriptive Index; Minnesota Satisfaction Questionnaire; Faces)
 You can measure job satisfaction at two levels:
 Global job satisfaction (Overall, I am satisfied with my job)
 Job facet satisfaction (pay, supervisor, coworkers, working
conditions, etc.)

4. Multi-faceted nature of JS
W o r k
S a tis fa c tio n
P a y
S a tis fa c t io n
P r o m o tio n
S a tis fa c t io n
S u p e r v is io n
S a tis fa c t io n
C o w o r k e r
S a tis fa c tio n
G e n e r a l
J o b S a tis fa c tio n

5. Job Satisfaction, Commitment, and Behavior
Job Satisfaction
 Predictors of Job Satisfaction:
 Situational
 Dispositional

6. Job Satisfaction, Commitment, and Behavior
Job Satisfaction
•Usually studied in relation to 3 outcomes
•Performance
•Turnover
•Absenteeism

7. Job Satisfaction, Commitment, and Behavior
Organizational citizenship behavior
-work behavior that goes above and beyond the required duties of the job
(also called contextual performance; prosocial behavior, extra-role
performance)
What kinds of things do you do on your job that go above and beyond
your required duties?

8. Job Satisfaction, Commitment, and Behavior
Dimensions of citizenship behavior:
altruism
conscientiousness
courtesy
sportsmanship
civic virtue

9. Job Satisfaction, Commitment, and Behavior
Why do people perform OCBs?
1. Dispositional origins:
•conscientiousness
•agreeableness

10. Organizational Attitudes and Behavior
Why do people perform OCBs?
2. Situational origins:
•fairness perceptions
Other reasons?

11. Organizational Attitudes and Behavior
Organizational commitment - the extent to which an
employee feels a sense of allegiance to his or her employer
Types of commitment:
•Affective
•Continuance
•Normative
How does each type relate to outcomes like performance,
absenteeism and turnover?

12. SAMPLE ORGANIZATIONAL
COMMITMENT ITEMS:
What kind of commitment do these items seem to be
measuring?
I feel as if this organization’s problems are my own.
This organization has a great deal of personal meaning for
me.
I would be happy to work at this organization until I retire.
I enjoy discussing my work organization with others.

13. SAMPLE ORGANIZATIONAL
COMMITMENT ITEMS:
What kind of commitment do these items seem to be
measuring?
Too much in my life would be disrupted if I decided I wanted
to leave my organization now.
I was taught to believe in the value of remaining loyal to one
organization

14. SAMPLE ORGANIZATIONAL
COMMITMENT ITEMS:
Targets of Commitment
Coworkers
Supervisor
Organization
Profession