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Virtual Call Center


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Virtual Call Center

  1. 1. Virtual Call Center 3.0<br />
  2. 2. Hosted or Premise Based Platform<br />
  3. 3. Advantages of Hosted Call Center<br />You decide:operate your in-house call center, outsource your projects or both <br />Leverage remote work: unlimited scalability, save on infrastructure<br />Complete overview of your in-house and outsourced call centers<br />Low costs due to centralized architecture and technical support<br />
  4. 4. What is Virtual Call Center 3.0?<br />Professional Hosted Call Center Solution<br />+<br />VoIP Service<br />
  5. 5. Why Virtual Call Center 3.0?<br />No investment on hardware or software<br />Save money with telework and working from home<br />Professional support<br />No risk!<br />
  6. 6. Virtual Call Center is a perfect tool for:<br />Outbound Calls<br /><ul><li>Telemarketing, Telesales
  7. 7. Market Analysis, Market Research
  8. 8. Phone Surveys
  9. 9. Lead Generation
  10. 10. Inbound Calls
  11. 11. Customer Service and Phone Lines
  12. 12. Promotion Lines
  13. 13. Call Blending (the combination of both inbound and outbound calls)</li></li></ul><li>Outbound Call Flow<br />
  14. 14. Inbound Call Flow<br />
  15. 15. Complete Overview of Your System<br />Real-time Monitoring<br />Agent activity<br />Inbound load and call routing<br />Outbound and dial progress<br />Listen in on calls<br />Customizable Statistics<br />Reports on outsourced and in-house projects<br />Agent reports<br />Historical Reports<br />CDR<br />Agent work log<br />
  16. 16. Integration and customization<br />Web integration – integrate your web based CRM, ERP system<br />API integration – connect your business applications or database<br />Customized development – we create the perfect business tool in Virtual Call Center 3.0 for you<br />
  17. 17. Supervisor Interface<br />Project management<br />Database management<br />Agent management<br />Access to recorded voice files<br />Real time monitoring<br />Reports and statistics<br />
  18. 18. Agent Interface<br />Handling inbound and outbound calls<br />Fill in scripts or questionnaires<br />Access and modify customer datasheets<br />
  19. 19. Key Features<br />
  20. 20. Summary<br /><ul><li>No Investment
  21. 21. Scalability
  22. 22. State-of-the-art Call Center Technology
  23. 23. Customizable Reporting
  24. 24. Telework
  25. 25. Save Money</li></ul>No risk! Try it!<br />
  26. 26. What’s behind Virtual Call Center 3.0?<br />Creative, skilled developer and support team of eWorld Com located in Budapest<br />Telecommunications service provider company<br />
  27. 27. Call Center World 2010 Exhibition<br />First presentation of Virtual Call Center 3.0 on the major call center industry event of Europe; the Call Center World 2010 exhibition in Berlin<br />10 000+ visitors<br />250+ exhibitors<br />
  28. 28. Are you surprised?<br />