1. TARIQ SHARMA
Email:-sharma.tariq@yahoo.in
Mobile No.:- +91-7838271427
Address:-C-55 karampura New Delhi.
CARRIER OBJECTIVE
I am seeking position in a prominent and rapidly expanding company which gives
me an opportunity to grow with it.
EXPERIENCE
Company : Dream land Pvt. Ltd
Period : Nov 2013-Apr 2014
Roles and Responsibilities : Desktop Engineer
• Install and test desktop software applications and internet browsers.
• Install, upgrade, support and troubleshoot for printers, computer
hardware.
• Install, upgrade, support and troubleshoot XP, Windows 7 and
Microsoft Office 2007 and any other authorize desktop applications.
• Test computers to ensure proper functioning of computer systems.
• Setup computers and install software for various applications and
programs.
• Interact with client on desktop problems and their resolution.
• Handle daily technical support activities on desktop support, data
network and server management.
• Ensuring security and upgrades are applied to desktops and laptops
and kept up to date
• Diagnosing and resolving technical issues
• Undertaking small- to medium-sized IT projects as instructed by the
IT manager
•

2. Company : Techserve Technologies Pvt. Ltd
Period : Oct 2014- Till Date
Roles and Responsibilities: Working as Team Lead
• To manage day-to-day planning, operation and problem solving of a team
of agents to meet with the required service level components.
• Delivery of team sales, service level components, quality and productivity
targets & indicators.
• Operational Management: Managing the floor, adherence to schedule.
• Training and development of staff.
• Work very closely with team members to solve customer problems.
Also needs to understand agent's problems and weaknesses and
address these
• Compiling Reports on Team’s Performance and Customers
Feedback.
• Required making decisions on any matters relating to improving
revenue generation & customer satisfaction with regards insofar as it
affects call handling and call center processes.
• People Management, including all HR related issues, as well as staff
development.
• Operational Management: Managing the floor, adherence to
schedule.
• Call monitoring, coaching and feedback, responsibility for delivery of
the defined customer experience in every call.
TRAINING
● CCNA Training From NETWORK BULLS GURGAON
● MICROSFT IT PROFESSIONAL (MCITP) Training from NET TECH
NEW DELHI.
● Six Months Internship (Jan 2012-Jun 2012):- ASP.NET Training
From NET SOLUTION CHANDIGARH

3. ● Attended Six Weeks VB.NET Training From NIIT AMRITSAR.
● Attended Four Months ASP.NET & C# Training From SIMPLUS AMRITSAR
TECHNICAL SKIL
● Networking (N+) :- Configuring Workgroup environment, IP Addressing, Sub
Netting, Networking Model, Types of Networks, Network Topology, OSI Model.
● Windows Server 2008 :- Active Directory, DNS, WDS, Group Policies, Telnet, IIS,
VPN, Remote & Routing Services, Sites & Replication
● Protocol:-DHCP, TCP/IP, ARP, RARP, HTTP, HTTPS, SMTP, FTP.
● Operating System:- Windows XP, Windows Vista, Window 7.
● C,C++, HTML.,VB.NET,C#,ASP.NET
● Database- SQL Server 2005,SQl Server 2008
EDUCATION
• B.TECH (IT) From G.I.M.E.T Amritsar in 2012 with 70%.
• Diploma (E.C.E) From Govt. College Batala in 2009 with 61%.
• 10th from P.S.E.B (Punjab School Education Board) in 2006 with
PROJECT UNDERTAKEN
● Project On ONLINE SHOPPING Using ASP.NET With C#
● Project On ONLINE SURVEY Using ASP.NET with C#
● Project On EMPLOYEE DATABASE MANAGEMENT SYSTEM Using VB.NET
Personal Details:
Name : Tariq Sharma
Father’s Name : Mr. Vinod Kumar
Date of Birth : 31July1991
Nationality : Indian
Marital Status : Single
Gender : Male
Languages Known : English, Hindi, Punjabi

4. Hobbies : Learning new things from Internet, Listen to Music
Declaration:-
I hereby declare that all the above given information is true and the best of my
knowledge.
(TARIQ SHARMA)