RIGHT OF CONSUMERS

1. Consumer Forum
Consumer protection
Act 1986
Presented by-
Rishabh Pandey
Sachin
Surendra

2. Consumer Protection Act, 1986
In order to provide for better
protection of the interest of the
consumer and customer protection bill
Introduced in Lok Sabha on 5th December
,1986
For what
objectives
To provided
simple and
speedy
redressal
To protect
the
consumer
at large

3. Right of
Consumer
Right to
safety
Right to
redressal
Right to be
heard
Right to be
informedRight to
consumer
eduction

4. RederessalAgency
District Forum
National
Commission
State
commission0-20 Lakhs
More than
1 Cr.
20 Lakhs- 1Cr.
District consumer
protection council
State consumer
protection council
National consumer
protection council
Council

5. Case Studies
Chetanprakash vs MET institute of computer science
Krishnan Kumar Bajaj vs PepsiCo
Dharma Das Pritiani vs. HDFC Ergo general Insurance company ltd.
Case 2
Case 1
Case 3