This document discusses consumer protection and consumer rights in India. It outlines the rationale for consumer protection, which includes protecting consumers' physical and economic interests as well as public interest. It then lists 8 key consumer rights such as the right to safety, the right to be informed, and the right to redressal. The document also discusses consumer responsibilities and various means of consumer protection in India, including consumer protection laws, forums for grievance redressal, and publicity measures like World Consumer Day.

2. RATIONALE OF CONSUMER
PROTECTION
Physical protection
Protection of economic interest
Protection of Public Interest

3. Importance of Consumer Protetion
1. Business to Satisfy
Consumer needs as well
2.Ensure Social Justice
3.Objectivity of the business
4.Stakeholders Approach
5.Business influences the
Society

4. Importance of Consumer Protetion
6. Business promotion through Consumer
Interest
7. Consumer creation and maintenance
8. Ethical Obligation
9. Principle of Trusteeship
10.Consumer Rights

5. CONSUMER
RIGHTS
“Right to receive the commodity
or service as per the prescribed
standard at the right price, right
quantity and at the right place”

6. CONSUMER RIGHTS
1. The right to safety
This is the right to be protected
from hazardous and dangerous
products
The products must have:
- reliability
- performance
- and quality.

7. CONSUMER RIGHTS
2. The right to be informed
The right to be protected from
misleading advertisement and
fraudulent information regarding
the product.

8. CONSUMER RIGHTS
3. The right to be choose
The right to select product from
available alternatives

9. CONSUMER RIGHTS
4. The right to be heard
The right to get consideration for
complaints and grievances
regarding products and services

10. CONSUMER RIGHTS
5. The right to seek redressal
The right to seek redressal
against unfair trade practices or
unscrupulous exploitation of the
consumer

11. CONSUMER RIGHTS
6. The right to consumer education
The right to know his rights as per
law and the remedies available to
him if there is any grievance

12. CONSUMER RIGHTS
7. The right to basic needs
The right to get food, cloth,
shelter, health care etc

13. CONSUMER RIGHTS
8. The right to healthy environment
Protection against environment
pollution, loss of natural
resources, deforestation etc

14. CONSUMER RIGHTS
The right to safety
The right to be informed
The right to be choose
The right to be heard
The right to seek redressal
The right to consumer
education
The right to basic needs
The right to healthy
environment

15. CONSUMER
RESPONSIBILITIES
1. Consumer must exercise his
rights
2. Consumers to adopt a cautious
approach
3. Responsibility to seek redressal
4. Consumer must be quality
conscious
5. Consumer must not over react
to advertisements
6. Insist on cash memo

16. MEANS FOR CONSUMER PROTECTION
1.Lok Adalat
It is an alternative dispute
resolution system established in
Government Departments,
Local bodies etc,.
Chairman : Retired judicial officer
Members : lawyer and social worker

17. MEANS FOR CONSUMER PROTECTION
2. Public Interest Litigation (PIL)
To provide legal representation to
previously unrepresented groups and
interest.
PIL is the litigation introduced not by
the aggrieved party but by the court
itself or by any other private party.

18. MEANS FOR CONSUMER PROTECTION
3. Environment Friendly
Products
The products made, used or
disposed of in such a way that is
least harmful to the
environment.
“Ecomark” – Eco labeling scheme
intorduced 1991

19. MEANS FOR CONSUMER PROTECTION
4. Redressal Forums and
Consumer Protection Council
Three tier judicial machinery to
deal with consumer grievances and
disputes
District Consumer Forum
State Consumer Forum
National Consumer Forum

20. MEANS FOR CONSUMER PROTECTION
5. National youth award on
consumer protection
Government has constituted two
National awards :
1. National Award on consumer
protection
2. National Youth Award on
consumer protection

21. MEANS FOR CONSUMER PROTECTION
6. Publicity Measures
World consumer Day
March 15

22. MEANS FOR CONSUMER PROTECTION
7. Consumer Welfare Fund
 production and distribution of literature
on consumer education
 providing facilities for training and
research in consumer education
 Community based rural awareness
projects
 Setting up of consumer product testing
laboratories
 Building up of infrastructural facilities
for organising consumer education

23. MEANS FOR CONSUMER PROTECTION
8. Consumer Protection Act,
1986
Magna Carta of Indian
consumers
The act was passed in 1986
The Act came into force w.e.f
1st July 1987

24. Consumer Protection Act 1986
Rights of consumers
 Right to safety
 Right to information
 Right to choose
 Right to be heard
 Right to seek redressal
 Right to education
**************

25. Consumer Protection Act 1986
Consumer
1. The person who buys any goods for a
consideration.
2. A person who hires or avails of any
services for a consideration.
3. Any one who uses goods bought or
services hired exclusively for earning
livelihood by self employment.

26. Consumer Protection Act 1986
Complaint
Any consumer can lodge a complaint and
claim compensation if he believes that:
 He has suffered loss or damage as a
result of any unfair trade practice or
restrictive trade practice
 The goods bought by him suffer from
one or more defects
 A trader has charged for the goods a
price in excess of the price
 Goods which will be hazardous to life
 Deficiency of services

27. Consumer Protection Act 1986
Who can File a complaint?
1. A consumer
2. Any voluntary consumer association
registered under Companies Act 1956 or
under any law.
3. Any State Government.
4. One or more consumers, where there are
numerous consumers. having the same
interest.

28. Consumer Protection Act 1986
Where should File a Complaint?
District Forum
State Commission
National Commission

29. Consumer Protection Act 1986
Established by State Government in
Each district
Deals with complaint involving costs
and compensation less than 20
Lakhs
District Forum

30. Consumer Protection Act 1986
Established by State Government
Deals with complaint involving costs
and compensation Higher than 20
Lakhs less than 1 Crore
State Forum

31. Consumer Protection Act 1986
Established by Central Government
Deals with complaint involving costs
and compensation Higher than
1 Crore
National Forum

32. CONSUMER LEGISLATION ACT
 Banking Regulation Act 1949
 Companies Act 1956
 Customs Act 1962
 Essential Commodities Act 1955
 Prevention of Food Adulteration Act 1954
 The Standards of Weights and Measures Act
1976
 Agricultural Products Grading and
Marketing Act 1937
 Indian Standard Institution Certification Act

33. THANKS