Customer service 3 deluded to devoted
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Customer Service - Deluded to Devoted
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Customer service 3 deluded to devoted
- 1. presented by Sue Brodie mindstream Customer Service Masterclass
- 2. Business Masterclass Series Define Your Customers Customer Service Skills that Matter Dealing with Difficult Customers Move your Customers From Deluded to Devoted Wed 5th October Thu 27th October Tue 8th November Tue 22nd November
- 3. Rules of engagement Phones off or on silent One conversation at a time Be curious Be courageous
- 4. ORDINARY WHAT ONE THING DID YOU IMPLEMENT TO MOVE FROM ORDINARY EXTRA TO
- 6. tomers pays more in the long run than focusing on solely on you Competitive Edge Reputation Matters Return on Sales Cost of Complacency Loyalty
- 8. bout telling people how amazing you are, its about creating experiences t
- 10. Listening to your customers
- 13. “It’s little things like this that earn business. If I got this card I would never use another mechanic in my life.”
- 14. Skills that Matter MAKE EACH DAY RIDICULOUSLY AMAZING
- 15. Moments of Misery Moments of Magic
- 16. How to move from Ordinary to ExtraOrdinary
- 17. Most of all Have fun
- 18. Thank you
Editor's Notes
- 55% of business owners focus on what their competitive edge is as opposed to 20% who focus solely on profits. 15% don't focus on anything in particular! 95% of customers say they will happily share their poor customer service experience on social media Companies that make customer service a priority see 12 times the return on sales compared to those that don’t. 86% of customers stopped doing business with a company because of bad customer service Customer loyalty is key to commercial success A 5% increase in customer retention can increase profits by 25-50%