Customer Service is very vital element in building customer relationship and retention of customer. Its remedy for customer retrieval and create loyalty for business.
3. Competitive
Advantage
Increase in
Customer Retention
Resists Competition
Reduced Cost of
Customer Support
Long-Term
Organizational
Success through
Business
Profitability
Enhanced Business
Reputation & Brand
Recognition
Lower cost of attracting
new customers
word-of-mouth
Customer
Satisfaction
The Business Perspective
4. Customer Service?
Customer service is the
act of taking care of
the customer's needs by
providing and delivering
professional, helpful, high
quality service and
assistance before, during,
and after
the customer's requiremen
ts are met.
5. The Best
Customer
service?
The key to good customer service is building good relationships with your
customers. Thanking the customer and promoting a positive, helpful and
friendly environment will ensure they leave with a great impression. A
happy customer will return often and is likely to spend more.
14. By far, the most requested
improvement from customers
was "Better Human Service“.
15. Why Companies lose Customer?
1% Die
3% Move Away
5% From Other Friends
9% For Competitive Reason
14% Because Of Product Dissatisfaction
68% Quit Because Of Attitude Of Indifference Towards
Customer By Some Employee Of The Organization.
16.
17. Be a Great Listener
Be careful , there are BEARS
around..
BEER!! Where?? I wana have one!