Cosmetic Changes Of Medical Technology

Cosmetic Changes Of Medical Technology
Introduction
With the development of medical technology, many ambulatories and cosmetic changes can be done
by surgical services. This has lead the demand for surgical services to grow rapidly in the past
decade. The ambulatory surgery in United States hospitals had increased to 2.9 million procedures,
according to the data from American Hospital Association. As medical technology has developed
day by day, some hospitals have introduced digital operating room, tele surgery, and robotic
assistants. These modern technologies can offer shorter hospital stays, less pain, faster recovery and
fewer complications. However, many new technologies come with many requirement checks, safety
checks, etc. that cause a delay with the pre–surgical check. In general, surgical services cost about
40% of the hospital's overall revenue. However, operating room performance has many issues that
cause inefficiencies and delays in the operation. A study shows that if the hospitals can operate one
more procedure per day per operation room, it could translate to an additional $4 million to $7
million in annual revenue.
Summary
A large number of hospitals are having a delay in processing time. They are expecting six–sigma to
be a useful tool to enhance the quality of operating room process. The project has set several target
areas to improve. These areas include improving the first case start time, optimizing technologies,
improving room turnover times, ensuring appropriate scheduling, improving
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Professional Dancer Research Paper
What qualities are looked for in a professional dancer? Perhaps some people look for a dancer who
is simply talented. Talent is an important quality in a dancer because if a dancer is unable to set
themselves apart based on their talent, it is impossible for them to become discovered in the
industry. Some people think a dancer has to also be smart and able to apply corrections and
memorize choreography efficiently. Without this, the talent of a dancer is wasted. In order to be a
competitor, a dancer must be close to perfect, which comes with applying corrections given to them
by a judge. Another quality looked for could be the dancer's professionalism, or how well the dancer
works with other dancers. As a dancer, you work with many different dancers and choreographers. A
dancer needs to be able to be professional and friendly while working with others. If a dancer is
unable to work with other dancers, the group dances will fail, and if a dancer is unable to work with
a choreographer they can not efficiently learn the choreography. As Dance Magazine's nominee for
Dancer of the Year, Maddie Ziegler exhibits the following praiseworthy traits: success, personality,
and versatility. ... Show more content on Helpwriting.net ...
Maddie possesses every trait a professional dancer is expected to have. On top of having the
qualities of a professional dancer, Maddie is also extremely successful. Her success is one of the
things that set her apart from her competition. Few dancers can say they have won multiple national
titles, starred in multiple music videos, and guest starred on multiple television shows, all before
they reached the age of thirteen. Another reason Maddie deserves to win is her personality. She is by
far one of the kindest people, even though she is very successful. She volunteers her time and also is
kind to fans and competitors. Finally, Maddie's versatility is a major reason why she deserves to be
named Dancer of the

Reaction, Recommendation, Conclusion Paper
Corrective and Preventive Actions (CAPA) * Inspectional Objectives * Decision Flow Chart *
Narrative * Medical Device Reporting * Inspectional Objectives * Decision Flow Chart * Narrative
* Corrections & Removals * Inspectional Objectives * Decision Flow Chart * Narrative *
Medical Device Tracking * Inspectional Objectives * Decision Flow Chart * Narrative
Corrective and Preventive Actions (CAPA)
Inspectional Objectives
1. Verify that CAPA system procedure(s) that address the requirements of the quality system
regulation have been defined and documented.
2. Determine if appropriate sources of product and quality ... Show more content on Helpwriting.net
...
Once you have gained a knowledge of the firm's corrective and preventive action procedure, begin
with determining if the firm has a system for the identification and input of quality data into the
CAPA subsystem. Such data includes information regarding product and quality problems (and
potential problems) that may require corrective and/or preventive action.
2. Determine if appropriate sources of product and quality problems have been identified. Confirm
that data from these sources are analyzed to identify existing product and quality problems that may
require corrective action.
The firm should have methods and procedures to input product or quality problems into the CAPA
subsystem. Product and quality problems should be analyzed to identify product and quality
problems that may require corrective action.
The firm should routinely analyze quality data regarding product and quality problems. This
analysis should include data and information from all acceptance activities, complaints, service, and
returned product records. Determine if the firm is capturing and analyzing data from acceptance
activities relating to component, in–process and finished device testing. Information obtained
subsequent to distribution, which includes complaints, service activities and returned products, as
well as information relating to concessions (quality and nonconforming products), quality records,
and other sources of quality data should also be captured

Quality Management Essay
Quality Management
QUALITY MANAGEMENT
MID TERM EXAM
Question You are a project management consultant assigned to a small manufacturing firm that has
been experiencing a myriad of problems. After conducting interviews and fact–finding with key
managers, you have observed the following:
Company revenues and profits have fallen dramatically over the previous 12 months, along with a
drop in market share Customer complaints have reached an all time high
Employee morale is at an all time low
The company has no formal quality program in place
No employee training program exists
High employee turnover continues unabated
Non–conformance costs are skyrocketing
After analyzing your data, you are now prepared to present your ... Show more content on
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External customer requirements may be gathered and transformed into specific, actionable process
improvements using quality function deployment, a well– structured product development process
which dictates what the market requires into a program to create, manufacture, and deliver it.
However, teams should collaborate to arrive at a common understanding of the customer needs and
determine the appropriate technical requirement of each stage. As soon as customer expectations are
met, customer satisfaction will improve, resulting in a take–back of market share and an increase in
revenue.
Customer complaints have reached an all time high
Solution:
At first "X" company has to conduct a SWOT analysis, which provides data for an organization to
create strategic plans, appropriating resources and developing tools or actions to bring about
continued success to analyze the organization. Once the SWOT analysis has been completed, the
organization is able to create the mission and vision statements. In addition to what was said before,
customer satisfaction should be one of if not the main objectives. To understand the level of
customers' satisfaction, and desires "X" should implement surveys called "customer satisfaction

survey." These surveys will be sent to new and old customers during certain times a year. E–mail
surveys also have to be provided for all customers. The surveys will

Pharmaceutical Validation Tool For Quality Management
Pharmaceutical Validation tool for Quality Management
Abstract
Pharmaceutical validations is part of CGMP regulations by which one can build quality attributes of
pharmaceutical specification, i.e. safety, efficacy, purity, in pharmaceutical products. It assures that
the process follow for the manufacturing of pharmaceutical products is well controlled and
monitored at its critical parameters for consistently producing the quality products.
The present review describes the importance of validation in pharmaceutical industry, its
requirement for approval of new drug application by the various regulatory agencies. Furthermore it
highlights the current guidance on process validation by USFDA, EMA.
Key Words: Validation, Quality assurance, critical parameters, NDA, USFDA, EMA, Validation
Guidelines
Contents
Introduction 2
History of Pharmaceutical validation 2
Approaches to Process Validation 4
Stages of process validation according to life cycle approach 4
Stage I: Process Design 4
Stage II: Process Qualification 4
Stage III: Continued Process Verification 5
Features of USFDA Process validation guidance 2011 5
Conclusion 6
References 6
Introduction
Quality is concept applicable at everywhere from business to have successful life. Everyone wants
to buy the quality products and want to live the quality life as per the standards determined by them
for it. As concern with pharmaceutical industries, they are built for to bring the quality in health of
human and animal beings.

Business Concept Of Cafe Bengaliyana
BUS: 781
Strategic Business for SME
S M Imtiaz Uddin Shovon
CIB000020W
Café Bengaliyana
Café Bengaliyana
Business Concept
Café Bengaliyana is a locally owned fast food and Indian cuisine store that will be situated as a
national establishment through its imaginative way to the organization 's presentation and its image.
This will be a sole proprietorship business which will give an extraordinary mix of great
nourishment and administration at quality valuing, with a craftsmanship arranged climate. Cafe
Bengaliyana is the best response to a developing interest for different sorts of fast food and Indian
cuisine in a gathered spot. Like, Auckland
Mission
Café Bengaliyana is a motivating cafe, combining good environment with interesting and excellent
food. Its mission is to
 Provide incredible sustenance quality as well as magnificent administration for consumer loyal.
 Reasonable value
 Introduce with new test of food
 Will be the restaurant of first choice for all aged people
Vision
Café Bengaliyana has some visions, which are:
 Turn into a fine dining restaurant
 Verities dishes with new and delicious Test.
 Providing Qualitied food to the customers.
 Will operate 24/7
Goals
Café Bengaliyana will run the business with excellent goals such as:
 To be a top ranking brand in New Zealand
 To be a most Familiar Brand in the food industry of New Zealand

 Focus to the Customer loyalty
 To make Café Bengaliyana a destination spot for locals and

Supplier Selection
Introduction
The evaluation and selection of suppliers, structuring the supplier base is an important task in any
organization. It assumes utmost importance in the current scenario of global purchasing. Every
Organization especially manufacturing organizations need to have a Supplier evaluation matrix or
model in place. This paper tries to bring in a typical
Supplier Evaluation Framework, which blends with company's basic values, and help in establishing
a Strategic sourcing policy. It also outlines ways and means to reward a supplier and establish long–
standing relationships with suppliers.
Vendor selection range of criterions
Today's consumers demand cheaper, high quality products, on–time delivery and excellent after–sale
... Show more content on Helpwriting.net ...
* Ability to meet current and potential capacity requirements, and do so on the desired delivery
schedule. * Financial stability. * Technical support availability and willingness to participate as a
partner in developing and optimizing design and a long–term relationship. * Total cost of dealing
with the supplier (including material cost, communications methods, inventory requirements and
incoming verification required). * The supplier 's track record for business–performance
improvement. * Total cost assessment.
Now when the agreement on the business and vendor requirements had been compiled, the team
now must start to search for possible vendors that will be able to deliver the material, product or
service. The larger the scope of the vendor selection process the more vendors you should put on the
table. Of course, not all vendors will meet the minimum requirements and the team will have to
decide which vendors you will seek more information from.
Vendor evaluation range of criterions
The areas that company chooses to measure and manage and the criteria used will be a direct result
of the company 's goals and strategy and the objectives for the supplier performance management
program. There are a wide variety of areas of supplier performance that may be measured. It is
important to select the ones that are

Steps Of The Plan Do Check Act ( Pdca ) Cycle
PDCA Outline
Plan
The first step of the Plan–Do–Check–Act (PDCA) cycle is plan. The planning step of the cycle is
extremely important and crucial to the success of the project. I undertook this exact issue as a
process improvement project early on in my career and already went through the exercise of
analyzing the account activity and assigning a risk score to each and every balance sheet account. At
the time, there were 854 individual balance sheet accounts that needed reconciled. Currently this
count has grown to 1,047, which means that an additional 193 accounts would need analyzed. The
plan for this project now needs to consist of cursory review of the previously assigned accounts and
a more in–depth analysis of the additional 193 ... Show more content on Helpwriting.net ...
There is no reason to waste resources reconciling an account that is no longer being used. The next
step of 5S that is beneficial to the process is straightening. The accounts should be straightened into
broader categories, rather than looking that them individually, which saves time and is more
efficient. For instance, all cash accounts should be grouped and analyzed together, as they will be
handled the same. The work is not done when the sorting and straightening has been completed,
nonetheless. The newly sorted and straightened list should continue to be shined, another step of 5S,
on a routine basis to make sure there are no changes. As previously mentioned, the controller
reserves the right to adjust the reconciliation priority at any time. New accounts are likely to be
created that will need sorted and straightened and other accounts will also go inactive. 5S is an
ongoing process and the sustainability is one of the S's. The final S stands for standardize. The
account reconciliation process should be standardized. Standardization and uniformity in the
reconciliation process and the reconciliation work papers add to the quality of the review. It is much
easier for a reviewer or auditor to check reconciliations that are prepared in a consistent fashion.
Do
The 'Do' step of the PDCA cycle is where the action of the project really happens. The new
reconciliation schedule is implemented during this stage. As previously mentioned some accounts
will continue to be

Corrective Action Research Paper
Purpose
The Purpose of document Control is to establish and maintain procedures within document control.
All documents that relate directly to iso90001 will be considered appropriately actioned.
Scope
All documents handles within the project will undertake all the below methods of procedure to
ensure that high quality and certainty is maintained throughout the projects.
Definitions
Please see below a list of definitions for your reference:
Document– "a piece of written, printed, or electronic matter that provides information or evidence
or that serves as an official record." http://www.oxforddictionaries.com/definition/english/document
Monitoring– "observe and check the progress or quality of (something) over a period of time; keep
under systematic review.
http://www.oxforddictionaries.com/definition/english/monitor ... Show more content on
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The corrective action will be entered on the Corrective and Improvement Action Database.
All action that has to be corrected will be raised by the principal, completed and then finally
returned after it has been given to ABC constructions.
Preventative Action
Suitable analysis of the non–conformance and the implemented corrective action will be undertaken
by site management to determine appropriate measures that could be implemented to prevent a
repeat of the non–conformance.
Review of Non–Conformances
Each non–conformance and the corrective measure implemented to control the non–conformance
will be reviewed at a suitable time, where possible no more than seven days after the non–
conformance has occurred. Only when the nonconformance has been dealt with appropriately can
the case be closed.
Corrective Action Register
The Corrective or Improvement Action database will keep a record of all the non–conformances and
in which manner they were dealt

Cost Management Techniques And Accounting Principles
"Cost management techniques and accounting principles used in the 1950s and 1960s have not
changed dramatically in their ability to help in managing the development and innovation in
productivity and business philosophy." (Northrup, 2004, p. 2) Ideally businesses running today use
the same methodology which was used in the past 60 years however, management procedures over
the past century has changed. If we were to look in the past, we would understand that most
manufacturing industries began to slow down until the mid 1970's. After then, the manufacturing
businesses created new processes and procedures to build products and maintain/ increase
productivity. However, the problem we do not typically understand is how to track these ... Show
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3) These standard costs were allocated for manufacturing overhead for determining the companies'
revenue and profit margins based off the final product and sales. These allocated cost were then
measured by accounting, with primary focus on the utilization capacity of the manufacturing plant.
The conventional quantities, for example labor utilization, selling price variance, production
proficiencies, amongst other manufacturing identities procedures. These types of processes lead to a
factory that produces large amounts of scrap, poor quality products, increased shipping costs,
customer dissatisfaction, shortages, etc. These issues are common in factories however, can be
avoided if Lean processes can be applied. Ideally this would incorporate understanding the
necessary resources and unnecessary procedures.
A typical problem within most factories includes the overhead which tend to be redundant if not
paid close attention to. Another would be the absorption variance which indicates a significant
amount of products with little to no customer demand. There is a study which explained in 2008
General Motors and Chrysler Corporation were impacted severely by the "overhead absorption"
thought process. However, the manufacturing plant continued to build cars based of the "economic"
demand quantities, ultimately spending large amounts of cash. This resulted in supplying hundred of
thousands of

Implementing A New Communication Record For Tracking...
Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the
problem.
The problem within the work unit is that we tend to be complacent and sees things as they are and
not as they could be. The Agency's mission is "To responsibly provide access to quality health
coverage for vulnerable Mississippians." In order to accurately carry out this mission, the Office of
Appeals needs to aggressively keep up with advances in technology (i.e. computer application and
software), and eagerly embrace new found ways of ensuring that our clients receive information and
assistance as quick and efficiently as possible. My plan to solve this problem is to create, and then
recommend implementing a new communication record for tracking beneficiaries and clients
request for a state eligibility hearing. Each record will be assigned an appeal number that would
allow us to track the case from receipt through resolution.
To date, the Office of Appeals is utilizing an Excel spreadsheet to record and track incoming
requests (See Attachment I). The spreadsheet displays data in text and numbers, which allows
sorting and calculations. The problem with the spreadsheet is it does not effectively provide
electronic tracking of incoming eligibility appeal requests from the Agency's thirty (30) regional
offices. Also, the problem is that the spreadsheet does not allow space for more specific data to be
entered that is considered pertinent to the case (See Attachment

What Is Men's Shoes Essay
Men's Casual shoes – Laidback effortless styles for everyday Wear
Men's shoes have been given awesome accentuation for a long time. They are viewed as an
imperative part of men's outfit. A decent combine of shoes can change your whole outfit. The
principal thing everybody sees around a men's outfit is their shoes. The sort of shoes they wear
uncovers a great deal of their identity and that is the reason we say that you can judge a man by his
shoes. At the point when shoes are terrible, they look truly loathsome. Then again, when they're
extraordinary, they upgrade the identity of a man. In the event that you need to inspire somebody
then wear a right pair of shoes.
Shoes should not only be in vogue but also suits your personality. One must verify that he gets a
decent quality shoe for himself. By great quality we mean, every one of the materials utilized for
making the shoe ought to be natural, nothing engineered. The soles ought to be sewed onto the shoe,
never stuck. It ought to be delicate and agreeable for your feet. ... Show more content on
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It's regularly said that the first occasion when you meet somebody, you are judged on various
variables and these are–hair, handshake and your shoes.
Whether you are going for a prospective employee meet–up or out on the town, make a point to
spruce up pleasantly and in particular, wear a decent pair of footwear as indicated by the event.
Purchasing shoes online has now turned into a cake walk. Now, you don't need to by and by visit
any shoe store and invest hours in hunting down the right match of footwear. Numerous online
stores like The Iconic Shoes have come up which offers an awesome scope of Men's Fashion

The Quality Of Life Of Sumner House
This research project explored the quality of life of Sumner House residents utilizing the capability
approach and addressed these questions: what opportunities residents have to live a life they truly
value and how they perceive their quality of life at Sumner House. Based on six individual
interviews, this study identified a number of key capabilities for quality of life perceived by Sumner
House residents including being healthy, receiving a high quality of care, being safe, being
independent and autonomous, having a social life, and conducting meaningful activities. The
research findings suggested that Sumner House provides residents with a range of opportunities to
achieve lives they have reason to value, especially capabilities for control over life and occupation.
Overall, interviewees expressed positive comments about their quality of life.
Interpretation of findings
Some of the research findings further support those arguments about the quality of life for older
adults in earlier studies. First of all, the value of bodily health is evident from the research. All
participants wish to keep as healthy as they can. Health condition is regarded to be linked to other
valued capabilities such as safety and independence. Therefore, Sumner House should continue to
enhance residents' capability for health and delay the decline. Secondly, in accordance with results
of previous research, there is an evidence to show that residents can be taken care of well at Sumner
House and

The Underlying Message Essay
The Underlying Message
Zen and the Art of Motorcycle Maintenance is not specifically about orthodox Zen Buddhist practice
nor does if specifically teaches how to repair a motorcycle. It does, however, dig into the inner
structure of the thought process to form a foundation to support any form of logic. This is
accomplished by means of a trek through the author's mind as he recounts his past in attempt to
rediscover who he once was. As the author comes to term with his duality, the reader is conditioned
to understand the author's philosophical ideas, which are the underlying beams of his value system.
Pirsig presents his message through lectures to the reader. These lectures are comprised of history,
philosophy, and common sense. The ... Show more content on Helpwriting.net ...
Are they really needed to judge a student's progress, or do they just blind the student from the true
objective of learning? To answer the question an experiment was conducted which in return raised
more questions and experiments. The focus went from the class' reaction to a particular student and
from the student to an assignment. Ultimately, the assignment, an essay about the town where the
student resided, focused upon a single brick in a single building of the town.
From the preceding episode Pirsig demonstrated how a complex problem could be solved
systematically. More importantly, he also showed how one must be led to understanding and that it
cannot be merely preached. In the case of the individual student, she could not write a rhetorical
paper until the subject was simple enough for her to understand. Granted, Phaedrus continued to tell
his student what to write about, but once she could see how for herself, she no longer needed to be
dictated. Working back up and putting the pieces of the problem back together, the students then
were in position to decide for themselves what is the importance of grades. Half the class was not in
accordance with the instructor's opinion, but that was not the intention, or he would have just told
them what is the purpose of the grading system according to his own opinion.
The author is careful to point out that this divide and conquer method does not always work on a
general scale but only on an individual

Sigma And The Cost Of Quality
Introduction
"Six Sigma" and the "Cost of Quality" to a manufacturing company is a systematic approach that
increases profits and improves customer satisfaction rates by eliminating the root cause for defects
or errors in all processes, by creating new and more effective processes. To the health care company,
"The Cost of Quality" may look and feel slightly different, yet in many ways both are the same.
Both companies may operate and produce different products, and operate in two different market
segments, both are concerned with delivering customer driven quality products or services in the
most cost effective manner. Therefore, if we use a comparative analysis and the Six Sigma standard
problem solving methodologies and apply it to the "Costs of Quality", "Six Sigma Project Selection"
and the role of "The Green Belt" we know that each looks to eliminate the root cause of defects and
poor customer satisfaction scores. We will discuss these similarities and the differences in
manufacturing and in health care and the importance of determining who the "Voice of the
Customer" (VOC) is, to responding quickly to any sudden market change or in customer driven
demand changes and for each current customer, lost customer, or any future customers.
Similarities in "The Cost of Quality"
The cost of quality in a manufacturing company versus a health care company is identifying the
areas of similarities and differences in their use of a cumulative cost of a quality measurement
system.

Ops 571 Statistical Process Control
Chase, Jacobs and Aquilano pose questions such as, "How many paint defects are there in the finish
of a car? [and] Have we improved our painting process by installing a new sprayer?" These
questions are meant to investigate and apply different techniques that we can use to improve the
quality of life. Quality control not only applies to manufacturing techniques, it can also be applied to
everyday life. This discussion will focus on a specific method of quality control called statistical
process control that will ensure my morning process is effective.
One method of quality control can be pursued through process control procedures like statistical
process control or SPC. SPC "involves testing a random sample of output from a process to ... Show
The more data that is available the stronger your confidence intervals are.
UCL = p + z Sp
UCL = p + 3Sp
UCL = .08333 + 3(.05050) = .23483
LCL = p – z Sp
LCL = p – 3Sp
LCL = .08333 − 3(.05050) = –.06817
In the control chart, the data from the sample stays in between the controls. This means that my
process in the morning is working properly and is effective. Now, it is important to look to the future
trends in order to predict seasonal factors. "A seasonal factor is the amount of correction needed in a
time series to adjust for the season of the year." (Chase, Jacobs & Anquilano, 533) Seasonal
factors may affect the samples by taking into consideration factor based on seasons or time periods.
The alarm clock that is used to wake me up in the morning is not dependent on any factors of time
or season.
Statistical process control is one way to control quality and make sure goals are attained. Statistical
methods show that the samples taken can create visual representations that conclude my alarm clock
is an effective method to starting my morning process. This ensures that it is operating at its fullest
potential.
REFERENCES
Chase, R. B., Jacobs, F. R., Aquilano, N.J. Operations management for competitive advantage (11th
ed). New York: McGraw Hill/Irwin.

Green Jr. K, Toms L, Stinson T. STATISTICAL PROCESS CONTROL APPLIED WITHIN AN
EDUCATION SERVICES ENVIRONMENT. Academy Of Educational Leadership Journal [serial
online]. June 2012;16

Romeo Engine Plant
Romeo Engine Plant
A–1)
Romeo Engine Plant has established the Romeo Quality Process (RQP) with the objective of;
–Understanding customer expectations on engine performance,
–Deploying such understanding in the manufacturing process and achieve minimal Variation,
By employing;
– Zero–defect philosophy,
– No rework policy,
– Continuously improving product quality and process efficiency.
A–2)
Deploying teams responsible for manufacturing, engineering, Quality Control, Production systems
and supplier relationships.
Laid down target levels for product and process characteristics adapting a Zero defects philosophy.
No rework approach Defective engines during the manufacturing process were scrapped. Engine
Exchange ... Show more content on Helpwriting.net ...
Actual cost method is followed than labor and overhead report.
Check book system: Acts as an authorization limit and check on indirect expense and making teams
responsible for controlling cost. Scrap cost were assigned to work team responsible for the process.
24 hour response: Action plans have to be within 24 hours of receiving a complaint and by less than
24 hours for complaints receiving from outside the factory. Daily tracking system of quality
problems reported from assembly plants and dealers. This ensured that quality issues are attended
quickly and on an urgent basis. Weekly review of complaints form and respective action plans.
Weekly meetings: To focus on quality, productivity and scrap related issues on a continuous basis.
Continuous improvement and feed back mechanism moved process towards zero defect philosophy.
The functions of tracking defects are mostly automated. This gave workers and managers enough
time and resources to work on improving action, innovation and quality.

Boundary Systems;
Eliminated incoming inspection and rework at the plant. No–rework policy. Suppliers were billed
for full loss caused by defective parts supplied by them.
A–4)
Strength;
Culture and Employee skills: Deep rooted quality consciousness and team spirit. Highly skilled staff
and high morale. Good labor elation with effective policies leading to high level of empowerment.
Information system: reliable and well deployed

The 11 Principles Of Quality
Quality. Such a simple word with a multitude of meanings. I must admit, prior to this course, I was
rather naïve about what quality entailed. I definitely did not have a concrete definition of what
quality was or stood for. It simply seemed as though quality was something that worked most of the
time. After the studies from this course I have a much better grasp of how to define quality and what
exactly quality means in various areas of life and business. For instance, the 11 Baldrige Principles
of Quality are an easily used metric for defining the quality of an organization. Previously, I never
would have used these 11 principles to define an organization as quality. Now, I find it hard not to
view an organization in relation to the 11 ... Show more content on Helpwriting.net ...
Thankfully, the Baldrige principles changed my perspective on quality. As such, I now use a few of
the principles to grade an organization. The main principles I find myself grading an organization
with are visionary leadership, customer–centered excellence, valuing workforce members and
partners and societal responsibility. All eleven of the principles are important. However, these tend
to be the most important to me when defining the quality of an organization.
For instance, I now purchase many products from the Newman's Own brand based on the principles
I have mentioned. They have a strong sense of societal responsibility and ensure "100% of profits to
charity" is an underlying theme in all they do (Newman 's Own, n.d.). This drew me towards them
as a company, then I noticed how much they value their employees and how their core values tend
to line up with the 11 Baldrige principles (Newman 's Own, n.d.). After looking into this company
and seeing how they operate, I decided to purchase as many products as I could from them and
ensure other people were aware of their mission. This is something that would never have been in
my realm of possibilities prior to this course. This is not to say I was unaware of being socially
responsible prior to this course. It is simply highlighting how my thought pattern has been modified
since learning about these specific 11 Baldrige Principles of Quality. After having such an epiphany
about quality and how I grade various

Weighted Analysis Worksheet
Amazon 5 Bullet Points: WEIGHTED ADAPTIVE DESIGN FOR A STEADY, EASY GRIP: Great
for those with hand tremors, arthritis, Parkinson's or dexterity issues, the Vive adaptive utensil set is
weighted to provide greater control while eating reducing frustration and mishaps. Each stainless
steel utensil features a ribbed composite handle to create an easy, non–slip grip. The three–piece set
includes a bendable fork, spoon and knife. TEXTURED COMPOSITE HANDLES: Providing a
secure grip for weak or arthritic hands, each utensil has a wide ribbed composite handle. Contoured
for a comfortable fit in your hand, the handles are also weighted for greater control and stability.
PREMIUM STAINLESS STEEL TIPS: Constructed with premium stainless steel tips ... Show more
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Ergonomically designed, the utensil set provides greater stability and control at mealtimes to
minimize spills and mishaps while restoring dignity and normalcy. Great for those with dexterity
issues, arthritis, hand tremors or parkinson's, the wide, built–up handles are also textured for a
comfortable, yet secure grip. Dishwasher safe, the set features durable stainless steel tips and
includes one fork, one spoon and one knife. (–– removed HTML ––) (–– removed HTML ––) (––
removed HTML ––) Ergonomically Designed For A Steadier Grip: (–– removed HTML ––) (––
removed HTML ––) (–– removed HTML ––) Great for those with hand tremors, arthritis,
parkinson's or dexterity issues, the Vive adaptive utensil set is weighted to provide greater control
while eating reducing frustration and mishaps. Each stainless steel utensil features a ribbed
composite handle to create an easy, non–slip grip. The three–piece set includes a bendable fork,
spoon and knife. (–– removed HTML ––) (–– removed HTML ––) (–– removed HTML ––) Textured
Composite Handles: (–– removed HTML ––) (–– removed HTML ––) (–– removed HTML ––)
Providing a secure grip for weak or arthritic hands, each utensil has a wide ribbed composite handle.
Contoured for a comfortable fit in your hand, the handles

Evaluation Of Six Sigma Improvement Process Essay
Define:
This phase of six sigma improvement process essentially answers one critical question; "What
problem would you like to fix?" In this case the primary business objective is to predict the stresses
and warp of the specimen with varying factor levels. Also the primary objective is to make use of
computer simulations to predict the stress as this would lower the cost of actual production cost. The
team uses design and analysis of computer experiments (DACE) to predict the stress caused by the
laser welding process.
The Define phase well–articulated in Identifying the business objectives. In this phase, the team had
clearly listed down all the problems. The team had identified that their failure to understand the
voice of customer is a major issue.
Suggestions/Critique: –
The Define phase failed to give details on the magnitude or the impact of the problem statement. It
should focus on the Critical–to–Quality [CTQ] expectations.
They failed to identify the Target Customers & there are no Benchmarks used to compare their
target goals & measures. The team can use SIPOC Table [Suppliers, Input, Process, Output, and
Customer].
Though this phase had identified that there is some disconnect between the project team and the
champion it failed to list down the key stakeholders and their involvement in the project. This phase
should clearly develop a high level project plan to show the highlighted completion date with the list
of team members.
The Define phase didn't

RTT1 Essay
RTT Task 2 The provided scenario gives an account of a busy emergency department with
competent staff, and the multiple errors that led up to the most severe error possible in healthcare,
unnecessary death of a patient. A root cause analysis (RCA) can be utilized to help understand the
systems at fault within the facility so that improvements can be determined and implemented to
prevent any future occurrences (Cherry, 456). RCAs focus on systems rather than blaming
individuals involved, therefore they are only appropriate in cases where there has been no willful
negligence or criminal acts (Huber & Ogrinc, 2014). The overall purpose of RCAs is to find out the
causes of the adverse event and determine how to keep similar errors from ... Show more content on
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These statements link the cause to its effects and then back to the main event that promoted the root
cause analysis (Huber & Ogrinc, 2014). Guidelines for writing causal statements include the need
for clarity in the relationship, statements should use neutral language and not imply blame, cause
should be given for any human error, and any violation of procedure should also have a preceding
cause (Huber & Ogrinc, 2014). Recommendations for interventions for change must next be made
for the process improvement process to be successful. Recommendations should meet the following
criteria; they should be clearly linked to the identified root causes, recommendations should address
all of the root causes, be designed to reduce the likelihood of reoccurrence and severity, and be clear
and concise (Huber & Ogrinc, 2014). The acronym SMART is also helpful: Specific, Measurable,
Achievable, Realistic, and Time measured. Once recommended changes are agreed upon the team
can use the concept of change theory to decrease the likelihood of recent sentinel events similar to
the example given. The IHI gives this definition on change theory "A change concept is a general
notion or approach to change that has been found to be useful in developing specific ideas for
changes that lead to improvement (IHI, 2004)." Recommended categories for change theory include
simplification, elimination of waste, improve workflow, manage time, and change the work

William Edwards Deming 's Life And Accomplishments
Introduction:
On October 14, 1900, William Edwards Deming was born in Sioux City, Iowa. He was the son of a
farmer. In 1907 his family moved to Wyoming, to farm land that was part of a government program,
but was disappointed because the land was useless for his father's intentions: farming. His family
was very poor. Rarely was there money for heat or food. (Deming: Biography", 2000).
Deming's parents believed in being educated. He earned a Bachelor's Degree in electrical
engineering from the University of Wyoming. He received his Master's Degree at the University of
Colorado. He received his Ph.D. in mathematics and physics from Yale. ("Deming: Biography",
2000). William Edwards Deming's became successful in the United States, ... Show more content on
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The success or failure of a company is the obligation of the entire organization as a whole. (Deming,
2004) In his book, Out of the Crisis, he presents 14 key principles for management to follow to
improve the success of any business or any organization. His principles are below: (Deming, 1987)
1. Create constancy of purpose toward improvement of product and service. Always aiming to
remain competitive, stay in business and provide jobs. Strive towards being Excellent.
2. Adopt the new philosophy. "We are in a New Economic age". Change is good. In order for
business to grow and be successful you have to change with the times.
3. Cease dependence on inspection to achieve quality. If you produce a quality product initially the
need for inspection on a mass basis becomes unnecessary.
4. End the practice of awarding business on the basis of price tag. Build a long–term relationship of
loyalty and trust with your supplier by using a single supplier.
5. Always strive to decrease costs, by constantly improving the production and service system.
6. Establish training on the job.
7. Supervisors should help people, gadgets and machines to do a better job. Leadership is
mandatory.
8. So that everyone works effectively for the company, drive out fear. Employees should want to try
to do better. Failure is okay as long as something is learned and gained from the failure.
9. Everyone and every department must work as a team.
10. Substitute

The Six Sigma And Tools
2.3. Six sigma and tools
The Six Sigma improvement method is problem–focused and its main objectives are decreasing
scrap, earning income and creating value (Saghaei et al, 2012). Motorola developed this concept in
1986. There were three meanings of six sigma provided by Brue (2006). It is the level of quality that
a process assures, it is a problem solving methodology and lastly it is a management philosophy.
Alternatively it is also said to be a project driven approach to process and product quality
improvement (Ray and Das, 2010). This approach ensures the process to be 99.9996% defect free.
The performance level of a project can be obtained by subtracting the average of readings of errors
in a process from the given specification ... Show more content on Helpwriting.net ...
There are mostly two types of variation in a process. A common cause variation is an uncontrollable
variation that is bound to occur. Whereas special cause variation has a specific reason and occurs
less frequently. These variations are caused due to 5Ms; Man, Material, Machine, Method or
Measurement. These are unacceptable variations and can be developed or changed. There are six
steps and two methodologies to implement a Six Sigma project in an organization. These are
inspired by Deming's Plan–Do–Check–Act cycle. The two methodologies are DMAIC and
DMADV. DMAIC is used for projects aimed at refining an existing business process. DMADV is
used for projects aimed at creating a completely new product or process designs.
The DMAIC project methodology has five phases. 'Define phase has three approaches of defining a
problem. The Voice of the Customer (VOC) and their requirements, Voice of Business (VOB) that is
the project goals and cost of poor quality are the approaches. Measure key aspects of the current
process and collect relevant data; calculate the 'as–is' Process Capability. Analyze the data to
investigate and verify cause–and–effect relationships. Determine what the relationships are, and
attempt to ensure that all factors have been considered. Seek out root cause of the defect under
investigation. Improve or optimize the current process based upon the analyze phase using
techniques such as design of experiments, Poka

How Marketing Is The Procedure Of Affecting Deliberate...
Task 1
Define marketing
Advertising is the procedure of affecting deliberate trade exchange in which one gathering can be
imagined as a client of other advertiser. The showcasing includes correspondence and obliges
instrument or framework to complete the trading of advertiser 's item for something of quality.
Define 4 p's of marketing
Product
Price
Place
Promotions
For every company these fours are very important. Product is like what product company selling
they should give the proper information about their product so everyone know about what actually
you have.
Price means what price methods are the company use like is they targeting middle class peoples or
rich peoples or different ages people
Place means where your customers exist ,the company should find the way to get the customers like
foreign countries targeting the overseas students
Promotions means to aware customers about the product by advertising on radio, TV and on social
media like Facebook, twitter
Diagram
Marketing research
Task 1.1
It intends to comprehend profundity of 4 p 's .In statistical surveying
questionaries',surveys,interviews,case study are occurred. For each association statistical surveying
is obligatory in light of the fact that it gives a reasonable picture to the association about their great
in the business sector and additionally the contender 's which can govern the business sector soon.
a) Customer feedback can be taken by surveys, feedback formonline, emails surveys like ask

The Man Who Helped Shape The World
The father of quality evolution, the man who helped shape the world, William Edwards Deming,
was born on the month of October 14, 1900 in the city of Sioux, Iowa. His family raised him in this
city until they moved in Polk City, Iowa when he was four years old. After two years of living in
Polk City, the family again moved to Cody, Wyoming. Then, There was a homestead program that
gave out a free land in 40 and 80 acres plots as part of a major irrigation project in Powell,
Wyoming. They had to move again, after two years, for this reason. At that time, the first four years
living at a tarpaper shack was a struggle for them to live life and move on with their daily tasks
because of the tough situation that they are facing. Deming started working odd jobs as young boy
in order for him to save up money for the everyday expenses of the family.
In 1917, W. Deming was a student who attended the University of Wyoming (UW), finishing
engineering major. Few years after, he finally earned his Bachelor's degree in 1921 by supporting
himself and doing all kinds of work, such as janitorial work, working in a dry cleaner, a soda jerk at
a local drug store, and several other jobs. After graduation, Deming stayed in UW to teach
engineering while studying mathematics at the same time. In 1922, he became an assistant professor
in Physics at the Colorado School of Mines. During summertime, he took classes at the University
of Colorado for his Master's degree in Mathematics and Physics that he

Donabedian Model
Bullet point format plan
–The aim of this essay is to critically evaluate a chosen counselling service.
–Briefly description of the counselling service, outlining its aims and objectives.
–Using Donabedians (1980) model, the essay will go on discussing and critically evaluating the
structure, process and outcome of the service which will be backed up by relevant supporting
evidence.
–Following a final conclusion the essay will end with a personal reflective analysis.
–Newton (2002) suggests that 'it is important for counsellors to evaluate their work as an ongoing
process through evaluation, in which the client participates, to understand where their interventions
are appropriate or where a different approach may be more ... Show more content on
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Structure
–According to Donabedian (1980), structure refers to the 'physical, human and financial resources
available' within the service. This includes location, car parking facilities, disabled access, staff, etc.
Process
–Process looks at how the service is being delivered, for example how referrals are carried out,
client assessments, models of therapy used etc.
–Donabedian (1996) believed that the first step in the process of quality assurance is

Reflective Journal
Topic 1:
Meeting the customer requirements (Oakland 2003) is a reasonable definition of quality.
Meeting the Customer's requirements is a tough challenge as the requirements of customer are like
the water of a tide; it's likely to change at any point of time. So identifying the expectations of the
customer and performing service in accordance to it is a task that requires great skill. But at the end
of the day if customer's expectation is met and the customer is satisfied with the product, we could
say that quality has been achieved.
For example; A Customer wanting a house to be built for him had come to my uncle's construction
company. Based on his expectations and the trend that was in style during that time, our civil
engineers ... Show more content on Helpwriting.net ...
Explaining my plans to the guide helped me get constructive ideas from him. It also helped me
understand the priorities of my project better and define it clearly.
The second type of communication in this scenario is operational communication. This involves
communicating about the progress of the project; passing information about its development and if
there are any changes in priorities. During this stage, my customer (guide) was regularly informed
about my progress. He would then suggest particulars that increased the overall quality of my work
and made it a better product.
Through such communication, my project was successfully completed on time in the way my guide
preferred. Excellent communication had become my key to increased quality, which in turn taught
me how vital it was for the success of any given project.
Reference: Jussi Aromaki, 2011, Tips for successful communication with suppliers, ICT Standard
Forum, , accessed 30 August 2013
Topic 3:
All employees must be committed to quality in order for an organisation to achieve sustained
improvement (Oakland 2003)
Quality work and commitment from every single employee plays an important role in the growth of
the company. An Organisation being well managed or having a constant improvement is the result of
each and every employee attaining the quality level. On the other hand, lack of commitment from an
individual employee could actually disturb the proper functioning of an

Statistic Methods: Utilizing Six Sigma Essay
The term six sigma (6σ) began as an operational appraisal or a measure of quality. Utilizing six
sigma, procedure objectives are established in parts per million (PPM) in every part of the
manufacturing procedure. From the time when its source, six sigma has now progressed into a
procedure for enhancing organizational proficiency and efficiency by concentrating on productivity,
price decrease, and improved quality. Six Sigma is a fixated and quantifiable management discipline
that utilizes a disciplined, data–driven approach to work to remove imperfections across every
business area, together with management, service delivery, design, production and customer
satisfaction, stressing breakthrough improvement for improved bottom line ... Show more content on
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The six associates the figure of standard deviations around the mean. Henceforth, six sigma declares
that you have to go out outside six standard deviations around the mean before you find failure.
With a high enough figure of sigmas (beyond six), you would move toward the point of "zero
defects." For instance, a shift from 3σ to 4σ signifies an 11–fold progress; a shift from 4σ to 5σ
signifies additional 27–fold progress; and a shift from 5σ to 6σ signifies an extra 69–fold progress.
Consequently the total progress from 3σ to 6σ is over 20,000–fold.
At the 3σ level, the amount of deficiencies per million totals 66,807 (or 93.3 percent accuracy); in
the 4σ level the amount of deficiencies declines to 6,210 (or 99.4 percent accuracy); in the 5σ level
the amount of deficiencies declines yet additional to 233 (or 99.97 percent accuracy); and at the 6σ
level the quantity of imperfections would be 3.4 per million. This link to a 99.9997 percent
accuracy. In today's world, where 98 percent or 99 percent precision is believed to be outstanding,
6σ has nowadays turned out to be the generally known standard of quality.
An important tenet of six sigma is calculated. Regrettably, that too indicates that if you compute the
incorrect numbers, you will get the incorrect outcomes. Let's say, calculating amount might
accelerate production, however at the price of quality. Calculating quality might boost

Manual vs. Automated Statistical Process Control: Food...
Israel Ortega–Ramos
The Prime Example
Our recent visit to a food packaging plant in New Jersey highlighted the inconsistent results of
statistical process control routinely faced by Quality Control Managers. Product weight readings
were taken from the manufacturing floor, entered into an Excel spreadsheet and analyzed. The
results produced no predictable under or over filling trend despite the fact that the same people used
the same scales at the same time of day. The problem is simple and fundamental. Human error is an
inevitable part of the process of collecting statistical data. This is consistently overlooked in
companies that utilize manual SPC[1] (statistical process control) for their manufactured goods. To
ensure the ... Show more content on Helpwriting.net ...
The scale will then calculate the statistical data after the last product is placed on the scale and store
this data in a password–protected memory for collection by the Quality Manager. This statistical
data can then be sent wirelessly to a spreadsheet, printed on a label to accompany the sampled
product, or simply viewed on the scale interface. The flow diagram below shows the improved SPC
process.
Companies can also utilize various connectivity and software options that can integrate filling
machines to automated SPC scale systems. This means that fill volumes based on trends calculated
by the scale can be adjusted via an automated system. Quality Control Managers and Plant
Managers can also connect all the SPC scale systems in a factory via a central control computer that
will provide easy access to "real–time" data. Integrating an automated SPC Scale System into a
manufacturing environment will have the following advantages over the older manual SPC systems:
Upgrading outdated manual SPC processes is the first step to improve overall quality, efficiency,
and trace ability. This can be accomplished with as little as $5,000 in capital investment. Quality
Control Managers and Plant managers have to take a hard look at how their product samples are
being weighed and how these measurements are turned into results that can improve production line
efficiency. It is now time for

Biography on Dr Kaoru Ishikawa
Biography on Dr. Kaoru Ishikawa
Dr. Kaoru Ishikawa was born in Tokyo in 1915, he was the oldest of the eight sons of Ichiro
Ishikawa, in 1939 he graduated from the University of Tokyo with a engineering degree in applied
chemistry, his first occupation was as a naval technical officer from 1939 to 1941, then he proceeded
onward to work at the Nissan Liquid Fuel Company until 1947. Dr. Ishikawa might now begin his
profession as a cohort educator at the University of Tokyo, in 1949 Dr. Ishikawa joined the Japanese
Union of Scientists and Engineers quality control examination bunch, it was his aptitudes at
activating huge assemblies of individuals towards a particular regular objective that was generally
answerable for Japan's ... Show more content on Helpwriting.net ...
Ishikawa was constantly mindful of the significance of top administration help, the kind of help
from the top management is a key component in Japan's all–enveloping quality technique that Dr.
Ishikawa named, "broad quality control", Dr. Ishikawa has worked with all top management and the
lower management and including the whole administration team to teach quality control to secure
they were able to give the best customer service as possible to their customers, and in the late 50's
and in the early 60's, he created quality control courses for executives and for top directors, he
additionally helped launch the Annual Quality Control Conference for top administration in 1963.
As a part of the panel for the Deming Prize, Dr. Ishikawa created the thorough review framework
that figures out if organizations meet all requirements for the prize, that review requires the interest
of the organization's top executives, as stated by Dr. Ishikawa, that animated obvious support as
opposed to the praise that runs with the prize is the greatest profit a champ gets.
Throughout his career, Dr. Ishikawa worked on terribly sensible matters, however continually at
intervals a bigger philosophical framework, also in its broadest sense, Dr. Ishikawa's work was
supposed to supply what he known as a "thought revolution" from new ideas regarding the quality
that might revitalize trade. The wide acceptance of the many of Dr. Ishikawa's ideas, and the many
honors he

Manager Productivity Exam Essay
"Good Luck"
1. (30 pts.) For the project you have selected for this class, do the following:
a) Perform an Affinity analysis.
Method Labor Equipment Materials
Follow instructions Efficient Training Calibration Materials to be used
Understand the steps Product recognition The power to be used The structure or properties of the
materials
Work plan Process recognition Period of time that will be used
Process to be worked The wellness of the employee
b) Do a Relationship Matrix for the Headers of the Affinity. Method Labor Equipment Materials 1 2
3 4 Output input
Method 1 X    3 0
Labor 2  X   1 2
Equipment 3 X  1 0
Materials 4   X 0 2
We have that there are 3 outputs on the method and 2 inputs ... Show more content on
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The relationship with the customers can be applied, by receiving feedback in the service, let them
know about changes and plans in the operations, and if there are some suggestions that can be taken
from the customers, and can help the productivity and performance of the business operations. In the
operation of the company, there are some continuous improvements, that can be applied, but the
operation in essence is the same. It could have some points in the process that can be change and/ or
improve, inside a cycle of changes.
3. (20 pts.) Contrast and compare the keys to "New" management vs. the "Traditional" management
techniques. Do you consider yourself a "New" manager, a "Traditional" manager, or somewhere in–
between? Explain your answer.
TRADITIONAL MANAGER'S DUTIES
Knowing all the answers

Solving all the problems
Enforcing policies and procedures
Maintaining technical knowledge
Knowing the information
Working on repetitive tasks
Following the rules
NEW MANAGER'S DUTIES Has a fresh and more realistic training in the new situations/
scenarios. Has the capacity to get into some old tendencies in new ones. Adjust old methods with
new methods Create and make techniques of existing procedures. Participate in all training with
others Less "fire–fighting" More responsibility to teams Cross functional processes All processes
assigned to a team New roles for teams members
I consider

Summary: Havertys Furniture Customer Satisfaction Survey
Havertys Furniture Customer Satisfaction Survey, powered by Foresee helps to measure customer
satisfaction. The survey is available at feedback.havertys.com, and helps Havertys identify
problematic areas as well as happy customers. Your feedback is very powerful and gives you a
chance to praise the company or point out any issues you had on your last visit. About Havertys
Havertys is a well–known retail furniture company with over one hundred retail locations. The
stores are mostly in the central and southern United States. They also allow customers to shop on
their website, which is very convenient. The company was founded in 1885 by brothers, James and
Michael Haverty. The first retail store opened in Atlanta, Georgia. By 1955, the company

The Case Of Goldberg V. Kelly
In March of 1970, in the case of Goldberg v. Kelly, the US Supreme Court confirmed that
individuals who are denied certain government benefits have a constitutional right to a fair hearing
before an impartial decision–maker. In accordance with the Mississippi Code § 43–13–116,
individuals are allows the opportunity to request in writing a fair hearing in order to appeal decisions
of denial, termination, suspension or reduction of eligibility and covered services.
A designated office within the state agency is responsible for coordinating, scheduling, and
facilitating appeals for Medicaid beneficiaries. All appeals are heard by an impartial hearing officer
employed by or on contract with the Agency. The designated office handles the appeals process from
receipt of the request from a beneficiary/client through the final administrative decision. During the
hearing process, the designated office is responsible for ensuring that the use or disclosure of
beneficiary information is in compliance with federal law (HIPAA), state law and Division of
Medicaid policies, and procedures regarding the safeguarding of beneficiary information.
Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the
problem.
The problem within the work unit where I am employed is that we tend to be complacent and lack a
futuristic vision. The Agency's mission is "To responsibly provide access to quality health coverage
for vulnerable Mississippians."

Essay about Frankenstein and Bladerunner
'It's not so much about survival but more about the quality of life'
To what extent can this statement be applied to the two texts you have studied this year?
Survival is the continuing to live or exist, especially in difficult conditions, whereas
The quality of life is the fulfillment and personal satisfaction a person has with one's life. Percy
Shelley's novel 'Frankenstein' (1818) and Ridley Scotts film 'Blade Runner' (1982) both demonstrate
a struggle for quality of life within their texts. The texts show that it is not so much about a being's
survival, but about their undeniable want for quality in their life. We can see this issue expressed
through the ideas of compassion and humanity, autonomy and freedom, along with the basic ...
Show more content on Helpwriting.net ...
It is questioning humanity on how a creation can absorb emotions. How can a mere creation display
such compassion? This is outlining the monster is no longer concerned with simply surviving, but
more concerned with experiencing and understanding every aspect and quality of life.
We are also shown the idea of humanity and compassion in the film 'Blade Runner'. The replicants
are only seen as objects. This is shown through the repetition of the reference to replicants as 'it'. It
shows the lack of compassion and humanity and to have quality of life you need a certain degree of
this. Blade Runner also illustrates that it may not be the replicants fault for their need to survive but
lacking of the quality of life. The film noir expresses the films artificial and 'depressing' world with
dehumanized buildings and dark eerie environments. This makes you ask is this world forgetting
about humanity? Their quest for survival is only one step into gaining quality of life as the world
they live in now does not contain all elements needed to acquire this.
'Frankenstein' expresses a clear idea of freedom and autonomy. Shelley portrays the monster as
lonely and only wanting to fit in. With the use of characterization we can see the monster feels
locked out from the world; his emotions explain to us his feeling of being trapped. This shows no
freedom for the monster. With no freedom he forgets about the need to survive, and focuses solely
on gaining

Year of Wonders; While Many Characters in ‘Year of...
Madison Howlett
Year of Wonders; Essay
"While many characters in 'Year of Wonders' display admirable qualities, Anna Frith is the true
heroine of the novel"
Throughout her novel 'Year of Wonders', Geraldine Brooks presents readers with many characters
that are viewed as admirable in their village of Eyam, during the time of the plague. Set in 1665–66,
Brooks creates an environment that many people would not be able to cope with. Numerous deaths
and a village that is crumbling around you can push many people to their limits and bring out the
worst in human nature however Brooks creates allows characters such as Michael and Elinor
Mompellion and Anys and Mem Gowdie to defy the odds and remain admirable and strong
throughout the tough ... Show more content on Helpwriting.net ...
The independence and strength that the Gowdie's exude are seen as admirable qualities given the
century that the women are living in. Brooks positions the Gowdie's as characters who other women
are envious of given their independence and strength in such a criticising society. Although the
Gowdie's are defeated in the end, their determination and willpower allow readers to admire them
and respect them as valuable characters who have been wrongly victimised.
Elinor Mompellion is one of the most highly regarded characters in 'Year of Wonders'. Brooks
presents Elinor as an angelic character through Anna's eyes. Readers are positioned to love Elinor
just as Anna does. Through descriptions such as "she reminded me of the blow ball of a dandelion"
readers get an insight into the gentleness that Elinor possesses. Married to Michael Mompellion, the
rector of Eyam, Elinor has a sense of power in the village but never does Brooks position Elinor to
abuse that power. Brooks presents readers with the warm–hearted qualities that Elinor holds and the
relationship that she shares with Anna Frith, her servant. Readers are positioned to admire and
respect Elinor for how she conducts herself and how she allows Anna to grow as a person. Elinor
showed Anna the "warmth of a motherly concern" and through this, Brooks positions readers to feel
a love admiration of Elinor; much like

Customers ' Perception Of Service
Customers' perception of service depends on their service encounters. The purpose of this paper is to
discuss a series of personal service encounters that were conducted over a one–month period of
time. Service encounters are commonly known as situations in which the customer receives value
through direct interaction with a firm (Zeithaml, Bitner, & Gremler, 2013). The encounters can be
private, cloistered, mechanically facilitated, and/or face–to–face (Zeithaml, Bitner, & Gremler,
2013). The service encounters to be discussed will be broken into two categories, positive and
negative encounters, and construe notable themes found within each category. In conclusion the
paper will summarize the information presented including my lessons ... Show more content on
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Hula's staff went above and beyond their duties, whether it was adding more margarita mix to a
drink or splitting our group's large bill. In a nutshell, I will definitely return to Hula's Island Grill.
Dallimonti Repair
My encounter at Dallimonti Repair began with the main mechanic, John, introducing himself as I
walked in the door. He informed me the service would take about an hour to complete, but I was
welcome to wait in the front lounge. The lounge had a TV and coach to enjoy during my wait. What
caught me off guard was John even offered me coffee and a water bottle. Once the service was
completed, he gave me a coupon for my next visit. I felt very satisfied after this service encounter
because mechanics don't usually provide focused customer service or quality assurance. This
mechanic was incredibly professional, and I will more than likely return.
CSUMB Campus Gym
My CSUMB Campus Gym encounter was relatively simple and more of an observation. When I
entered the gym I scanned my student ID at the front desk, where someone always greets me. After,
I went to the locker room to put my gym bag away. I noticed that the gym is kept consistently clean.
The locker rooms are consistently stocked, and the workout floor is well organized. When I finished
my workout, there was even an employee sterilizing the equipment. The employee who was going
out of their way to clean the workout equipment increased my level of satisfaction because it
demonstrated the

SWOT Analysis: Identifying Quality and Shortcomings Essay
SWOT investigation is a fundamental, clear model that gives guidance and serves as a premise for
the advancement of promoting arrangements. It finishes this by surveying an associations qualities
(what an association can do) and shortcomings (what an association can't do) notwithstanding open
doors (potential ideal conditions for an association) and dangers (potential unfavorable conditions
for an association). SWOT investigation is a paramount venture in arranging and its esteem is
regularly disparaged in spite of the effortlessness in creation. The part of SWOT dissection is to take
the data from the natural investigation and separate it into inward issues (qualities and
shortcomings) and outer issues (open doors and dangers). When this ... Show more content on
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Furthermore, a concentrate on a company's qualities in promoting is advancement is vital to expand
mindfulness in ranges that a firm exceeds expectations in. This technique not just inspires a positive
reaction inside the personalities of the shopper, however pushes the shortcomings further from the
choice making methodology (Promoting Procedure, 1998).
Shortcomings ought to likewise be considered from an interior and outside perspective. It is
essential that posting of a company's shortcomings is truthful so they may be overcome as fast as
would be prudent. Deferring the disclosure of shortcomings that as of now exist inside an
organization will just further damage the firm. A decently created posting of shortcomings ought to
have the capacity to answer a couple of inquiries. What could be moved forward? What is carried
out crudely? What ought to be evaded (PMI, 1999)?
The part of the inward parcel of SWOT is to figure out where assets are accessible or needing so that
qualities and shortcomings could be distinguished. From this, the advertising chief can then create
showcasing systems that match these qualities with open doors and accordingly make new
capacities, which will then be a piece of ensuing SWOT investigation. In the meantime, the
administrator can create techniques to defeat the association's shortcomings, or discover approaches
to minimize the negative impacts of these shortcomings (Showcasing Method,

Toyota Supplier Relations: Fixing the Suprima Chassis
Toyota Supplier Relations: Fixing the Suprima Chassis Toyota faced a challenge related to the poor
visibility and low quality of a supplier for the Suprima model. The Japanese brand, being related to a
top quality product and a Just in Time manufacturing scheme could not afford to have stock out
problems nor not meeting consumers' demand for quality.
One of the main errors leading to this situation was the fact that ChassisCo didn't follow on the
Toyota principle of giving the bad news up front. Toyota stated with every supplier that they
expected a swift alert in case any risks were to arise, in order to tackle root causes and diminish the
problems right away. On the same line, Toyota knew that the manufacturing process for the ... Show
On the side of ChassisCo, they faced two issues, namely the fact that their most experienced people
had all been reinstated across different geographies and therefore, their know–how was decreased.
Second, ChassisCo had a rise in demand created by new launches form a set of different customers.
This caused their efforts to mitigate in different projects, creating a capacity gap.
In order to speed up the process, Toyota could give a chance to the process manager to make
changes to the attachment methods and quality test them. If successful, this could increase the daily
yield of parts per day, helping towards the goal.
Also, rotating the engineering team that had the most developed relations with ChassisCo was a
significant mistake, since were key people to escalate problems and seek for solutions.
Making the switch from manual welding process to an automated one actually had a negative impact
on productivity. Perhaps the root cause of this was the fact that they needed more space to install the
additional capacity, but instead they decided to go for a higher plant density. Also, that they
preferred the lowest bids from parts suppliers, seeking to meet the aggressive Toyota price, but
instead might had jeopardized the quality of the supplied parts.
In contrast to ChassisCo's practices, Toyota actually invested time in going to the suppliers and
assessing their capability. Although, by

Evaluating Course Quality And Faculty Teaching
Evaluating Course Quality and Faculty Teaching
Evaluating courses are important for ensuring that the student's educational needs are being met.
Furthermore, it ensures the education being provided aligns with the institution's mission, goals and
policy. Students, peer faculty members, and administrators all play significant roles in the evaluation
process. The course I chose to evaluate is an online, undergraduate, and didactic course. Three
different evaluation tools are discussed that assesses faculty teaching, student satisfaction, and
course quality.
Evaluation Methods
Knowledge of the subject matter, clinical competence, teaching skill, interpersonal relationships
with students and personal characteristics are the five qualities ... Show more content on
Helpwriting.net ...
("Midterm Student Feedback," n.d.). Survey methods are the most popular methods for evaluating
MSF.
The IDEA model is another evaluation resource. It also utilizes a student rating system for allowing
students to evaluate instructor teaching and student satisfaction with the course. Research states that
students tend to have higher exam scores, can apply the material better and are more apt to pursue
the subject subsequently, when they learn from instructors with high ratings. (Benton and Cashin,
2012). Furthermore, improving student satisfaction. The IDEA survey evaluates six different factors
commonly found on student rating evaluation forms. Overall, students find that course organization
and planning, clarity and communication skills, teacher/student interaction and rapport, course
difficulty and workload, grading and examinations, and student self–rated learning are all essential
components to improving satisfaction with the instructor and course. (Benton and Cashin, 2012).
Traditionally, in the live classroom setting, administrators or peer evaluators could pay a scheduled
or unscheduled visit to the classroom and began the evaluation process. The advantage was
observing the instructor in real time and the interaction with students. Well, with the recent shift of
live classrooms becoming more distance accessible online courses, this process is similar but
executed differently. Other elements are considered when

Cosmetic Changes Of Medical Technology

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