3. State of the art technology is key to achieving strategic
goals
The technology failures we experience and lack of
functionality prevents us from achieving strategic goals
Identify the technology that prevents us from reaching
maximum potential
The benefits and the risk of implementing new
technology
Recommendations to move us forward
3Technology Improvements
4. The network infrastructure – the foundation for our
communications
4Technology Improvements
Network Infrastructure
Firewalls
Switches
Servers
Cabling
Internet connections
Wireless networks
6. What is the weak link in our infrastructure?
6Technology Improvements
Network Switches
12 years old
Failure rate increasing
Slow transmission speeds
Bottlenecks
Limits our communications
7. 7
Phone Systems
• 12 years old
• Failure rate increasing
• Part availability
• Limited functionality
• Limited integration
Technology Improvements
8. 8
0
1
2
3
4
5
6
7
8
2009 2010 2011 2012 2013
Phone & Switch Failures by Year
Technology Improvements
Failures
Year
Table 1 – Phone and switch failures by year
9. 9
High likelihood of failure due to age
High business impact if failure occurs
Phone server – loss of all telephone communications
Data Switches – loss of all voice and data
Technology Improvements
Figure 1- Risk matrix
Risk Management. (n.d.) Retrieved from
http://www.changefactory.com.au/service/creating-strategy/risk-management
10. 10Technology Improvements
Data Switches
Reduce failure rates and reduce downtime
Increase transmission speeds with faster switches
Allows video and unified communications
Reduce maintenance costs
11. 11Technology Improvements
Phone Systems
Reduce failure rates and decrease downtime
Support for new handsets and headsets
Mobile office support
Integrate with Microsoft Lync for video conferencing
Integration with Outlook and Exchange server
Reduce maintenance costs
15. Integrated Communications (Unified communications,
2013)
◦ 30% travel cost reduction
◦ 60% reduction in absenteeism
◦ 10-20% increase in productivity
◦ 83% agree teamwork is improved
15Technology Improvements
16. Mobile Office Technology (Hoechst, 2012)
◦ Greater accuracy by eliminating manual data entry
◦ Better outcomes due to direct access to data
◦ Higher productivity
◦ Faster results
16Technology Improvements
17. Risks
◦ Implementation – downtime
◦ Resistance to new technology
◦ Fear of losing personal interaction
17Technology Improvements
18. Mitigating Risk
Implementation
◦ Well planned approach
◦ Expert team
◦ Advanced testing
Resistance to new technology
◦ Start slow and build consensus
◦ Proper and adequate training
Fear of losing personal feel
◦ Regular face-to-face meetings
◦ Technology allows more communication
18Technology Improvements
19. Switches
◦ Avaya 4850 Series switches
◦ $25,800
◦ 5 yr maintenance included
Phone systems
◦ Avaya IP Office 500 VoIP
◦ $38,500
◦ 5 yr maintenance included
Total purchase price of $64,300
Lease or purchase
◦ $1450/mo
◦ $1 buyout 5yrs
19Technology Improvements
20. It’s all about the people we serve!
Technology Improvements 20
21. Hoechst, T. (2012). Commentary: Five ways mobile technology can improve
your mission. Retrieved from
http://www.nextgov.com/mobile/2012/08/commentary-five-ways-
mobile-technology-can-benefit-your-mission/57434/
Unified communications and collaboration in the real time economy. (2013).
Retrieved from http://letstalk.globalservices.bt.com/en/collaboration-
and-unified-communications/
21Technology Improvements
