ppts on non verbal communication

1. WELCOME TO THE
SESSION ON
NON-VERBAL
COMMUNICATION

2. NON – VERBAL
COMMUNICATION
“ ACTIONS SPEAK LOUDER THAN
WORDS”
NON- VERBAL COMMUNICATION
 TONE OF VOICE
 FACIAL EXPRESSIONS
 TOUCH
 GESTURES
 DRESS
 EYE CONTACT
 FOOT MOVEMENT
 BODY MOVEMENTS
 POSTURE

3. IMPORTANCE
7% OF MESSAGE IS VERBALLY
COMMUNICATED;
93% IS COMMUNICATED
THROUGH NON-VERBALLY
TRANSMITTED MESSAGES.
OUT OF 93%; 38% IS THROUGH
OUR TONE WHILE 55% IS
THROUGH OUR BODY
LANGUAGE.

4. NON – VERBAL CUES
 TONE
NORMAL & POSITIVE
 EYES
NORMAL & STEADY
 HANDS
STEADY BUT NOT FOLDED
 POSTURE & FOOT MOVEMENT
LEANING FORWARD A BIT
BRISK & CONFIDENT STEPS

5. NON – VERBAL CUES
 DRESS
NEAT, WELL GROOMED,
PROFESSIONAL APPEARANCE.
FULL SLEEV SHIRTS, BUTTONED
COLLARS
TIE, BELT, FORMAL TROUSERS &
POLISHED SHOES
WEAR NEUTRAL COLOURS: BLUE
CAREFUL ABOUT THE BODY ODOUR

6. ACC. TO SWAMI VIVEKANAND
“ WHAT YOU THINK, THAT YOU
WILL BE. IF YOU THINK
YOURSELF STRONG, STRONG YOU
WILL BE, IF YOU THINK
YOURSELF WEAK, WEAK YOU
WILL BE. SO THINK YOURSELF
STRONG.”

7. CONTROL YOUR MIND
THINK CONFIDENT, BE
CONFIDENT
RELAX YOUR MIND
VISUALISE A POSITIVE
OUTCOME
THINK POSITIVE

8. EMOTIONAL
INTELLIGENCE

9. EMOTIONAL INTELLIGENCE
 “ THE
EMOTIONAL AWARENESS
& EMOTIONAL MANAGEMENT
SKILLS THAT PROVIDE THE
ABILITY TO BALANCE EMOTION
& REASON SO AS TO MAXIMISE
OUR HAPPINESS .”

10. APPLIED IN AN INTERVIEW
 HAVE A CLEAR PERCEPTION OF WHO
YOU ARE, WHAT YOUR VALUES ARE
AND WHAT YOU HAVE TO OFFER.
 ABILITY TO KNOW & UNDERSTAND
OTHERS
 RESIST NEGATIVE & STRESSFUL
INFLUENCES

11. PERSONS WITH HIGH EQ
 IDENTIFIES & EXPRESSES HIS FEELINGS
CLEARLY
 IS INTRINSICALLY MOTIVATED
 DOES NOT LET NEGATIVE THOUGHTS
DOMINATE
 DOES NOT INTERNALISE
FAILUREBALANCES EMOTIONS WITH
LOGIC & REALITY
 IS INTERESTED IN OTHER’S FEELINGS
 CAN READ NON VERBAL DIGNALS
 TENDS TO BE OPTIMISTIC AND REAL
 IS RARELY UNREASONABLE, HARSH,
JUDGEMENTAL OR CRITICAL
 CAN EFFECTIVELY MANAGE ANGER OR

12. Enthusiasm Can Do Wonders
For You …….
…SO Please Be Enthusiastic

13. Enthusiasm Can Do Wonders For You
When you cast out pessimism &
gloominess and cultivate the
attitude of optimism and
enthusiasm, amazing results will be
demonstrated in your life.

14. Enthusiasm can do wonders for you
Even if your ability, training, and
experience are less than others,
you can compensate for
Almost any lack by
dynamic enthusiasm.”

15. First prerequisite to be a
successful manager ………..
……..Communication