5. QUALITY CONTROL
Quality control, or QC for short, is a process by which entities review the quality
of all factors involved in production. ISO 9000 defines quality control as "A part
of quality management focused on fulfilling quality requirements".[1]
This approach places an emphasis on three aspects (enshrined in standards
such as ISO 9001)
Elements such as controls, job management, defined and well managed
processes,performance and integrity criteria, and identification of records
Competence, such as knowledge, skills, experience, and qualifications
Soft elements, such as personnel, integrity, confidence, organizational
culture, motivation, team spirit, and quality relationships.
6. QUALITY ASSURANCE
Quality assurance (QA) is a way of preventing mistakes and
defects in manufactured products and avoiding problems
when delivering solutions or services to customers
ISO 9000 defines as "part of quality management focused
on providing confidence that quality requirements will be
fulfilled".
7. QUALITY MANAGEMENT
is a systematic set of operating procedures which is company
wide, documented, implemented and maintained while ensuring
the growth of business in a consistent manner
It has four main components:
1. quality planning
2. quality assurance
3. quality control
4. quality improvement
8. TOTAL QUALITY MANAGEMENT
IT IS THE PROCESS OF INDIVIDUAL & ORG. DEVELOPMENT
THE PURPOSE OF WHICH IS TO INCREASE THE LEVEL OF
SATISFACTION OF ALL THE STAKEHOLDERS
9. BENEFITS TQM
Higher productivity
Enhanced market image
Elimination of defects and waste
Reduced costs and better cost management
Higher profitability
Improved customer focus and satisfaction
Increased customer loyalty and retention
