3. Local Gov’t Re-organisation
• Legislation – March 2008
• Cheshire County Council (50%), Chester City
Council, Ellesmere Port & Neston Borough
Council, Vale Royal Borough Council
• Vesting Day – 1st April 2009
• Revenues & Benefits - key front line service
• 160,000 Properties/ 27,000 Benefit Caseload
• Target – Single service to Customer – Day 1
4. Key Milestones
• Securing Mandate – August 2008
• First Test System Build – January 2009
• Live Re-referencing and Billing – March 2009
• Staff preparation (training) – March 2009
• Pre-implementation sign-off – March 2009
• Go Live – 6th April 2009
5. Key Challenges
• Securing buy-in and approval within
partner Councils
• Internal staff resources
• Risk management and reduction
• Maintaining seamless service to the
customer
• Multiple Sites
6. Technical Delivery
• Six very different systems into two
• Complex problem with multiple system
dependencies
• Alignment with other LGR ICT projects
• Strong relationships between all partners
• Extensive testing and evaluation
8. Current and Future
Developments
• Advanced system integration
• Mobile working
• Self-service
• Maximising synergies with other council
services
9. Lessons Learned
• Strong partnership working key to
success
• Investment in testing is critical
• Developing a multi-discipline delivery
team from all partners a solid foundation
for ongoing success
10. Key Achievements
• Flagship project for new authority
• Successful, on-time, on-budget
• Single service to the customer
• Single unified and efficient virtual team
• Significant efficiency savings
• Foundation for innovation
• Excellent customer service
