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Om0016 – quality management
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ASSIGNMENT
DRIVE
PROGRAM/SEMESTER
SUBJECT CODE & NAME
BOOK ID
CREDITS
MARKS
FALL DRIVE 2013
MBADS – (SEM 4/SEM 6) / MBAN2 /
MBAFLEX – (SEM 4) / PGDISMN (SEM 2)
OM 0016 – Quality Management
B1341
4
60
Note: Answer all questions. Kindly note that answers for 10 marks questions should be
approximately of 400 words. Each question is followed by evaluation scheme.
Q1. Explain Benchmarking, Quality Function Deployment (QFD)and their benefits 10 marks(300400) words
Answer : Benchmarking is the process of comparing one's business processes and performance
metrics to industry bests or best practices from other industries. Dimensions typically measured are
quality, time and cost. In the process of best practice benchmarking, management identifies the best
firms in their industry, or in another industry where similar processes exist, and compares the results
and processes of those studied (the "targets") to one's own results and processes. In this way, they
learn how well the targets perform and, more importantly, the business processes that explain why
these firms are successful.
Q2. Write a note on the Pre-requisites of Quality planning 10 marks(300-400) words
Answer : Project Quality Planning is a process for identifying quality standards and requirements for
the overall project as well as its final product, and for keeping records on how the project fits into
the planned quality expectations and levels.
Project quality planning is one of the key components of strategic project quality management. It’s
the starting point for creating a link between stakeholder expectations and product requirements.
The process for planning project quality should be performed in line with the change management
process, because in case of any changes applied to
Q3. What are the different statistical distributions used to model various reliability parameters
10marks(300-400) words
Answer : Introduction
2. Reliability modelling based on lifetime distributions is probably one of the most widely used
reliability engineering techniques. This technique allows to predict the reliability of a component or
system, or the probability that a component or system will perform its required function during a
specified period of time under stated conditions.
Problem
A company produces standard electronic circuits used to build more complex equipment. The goal is
to perform reliability modelling of considered circuits using a data set of 50 observed survival times.
Specifically,
develop an appropriate survival model, and
Q4. For modern products, explain the concepts on what on which design reviews are based 10
marks(300-400) words
Answer : Restorative development
Restorative design and development acknowledges that human activities have caused significant
negative impacts on the natural environment. It seeks to return polluted, degraded or damaged
sites back to a state of acceptable health through human intervention.
Cradle-to-cradle development
Cradle-to-cradle (eco-effectiveness) design and development, or eco-effectiveness can be described
as the next step on from eco-efficiency because it moves beyond simply reducing environmental
impact (‘less bad’) to the creation of products, buildings or systems with beneficial environmental or
social outcomes (McDonough and Braun art,
Q5. What are the important components of retest reliability? 10 marks(300-400) words
Answer : 'Reliability' of any research is the degree to which it gives an accurate score across a range
of measurement. It can thus be viewed as being 'repeatability' or 'consistency'. In summary:
Inter-ratter: Different people, same test.
Test-retest: Same people, different times.
Parallel-forms: Different people, same time, different test.
Internal consistency: Different questions, same construct.
Inter-Ratter Reliability
Q6. Explain the advantages and disadvantages of Six Sigma in brief 10 marks(300-400) words
Answer : Advantages :
(1) Six Sigma is driven by the customer and thus aims to achieve maximum customer satisfaction
and minimizing the defects. It targets the customer delight and new innovative ways to exceed the
customer expectations.
(2) Implementation of Six Sigma methodology leads to rise of profitability and reduction in costs.
Thus improvements achieved are directly related to financial results.
(3) Six Sigma is successfully implemented in
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