Inclusive of Case study, Article by H.B.R., Determinants of Job satisfaction, Research

1. Impact of Satisfied
employee on workplace
Presented By :
Sonia Grover
PGDM1
20-12-2014

2. What being satisfied means ??
Determinants of Job Satisfaction:
1.) Organizational Factors
2.) Personal Factors

3. Research
 Andrew Oswald said: “Companies like
Google have invested more in employee”
For Google, it rose by 37%
Research from the University of Warwick
-- happiness made people around 12% more
productive

4. Words from Gurus :
 Observed Frequency satisfied
employees will increase customer
satisfaction & loyalty
 “When employees feel that the
company takes their interest to heart,
then the employees will take company
interests to heart”
-- Dr. Nelson

5. Satisfaction Affects :
 Achievement
 The work itself
 Responsibility
 Advancement
 Personal growth

6. It’s time for Case Study

7. Article by Christine Porath in H.B.R.(creating
sustainable performance)
 routinely show up at work
 less likely to quit
 go above and beyond the call of duty
 attract people who are committed to the job
 Considered marathon runners ,not sprinters

8. The Influence of Rewards and Job Satisfaction on
Employees in the Service Industry
---By Shagufta Sarwar
Observed Frequency satisfied employees will increase customer satisfaction & loyalty
Responses Org1 org2 Total
Strongly
Disagree
3 3 6
Disagree 1 2 3
Neither 0 0 0
Agree 9 13 22
Strongly
Agree
33 40 73
Total 46 58 104

10. References :
 Harvard Business Review
 Forbes
 Spectrumcentre.umich.org

11. Queries ???