ICFAI IT and Systems - Solved assignments and case study help

Dear students, get ICFAI latest Solved assignments and case study
help by professionals.
Mail us at : help.mbaassignments@gmail.com
Call us at : 08263069601

AN INTRODUCTION TO DIFFERENTIATED LEARNING TOOLS
Participants in flexible learning programs have limitations on the nature of the
time they can spend on learning. Typically they are employed fully or partially,
pursuing higher studies or have other social and familial responsibilities.
Availability of time is a great constraint to these students.
To aidthe participants,we have developedfour unique learningtools as below:
Bullet Notes : Helps in introducing the important concepts in each unit
of curriculum, equip the
student during preparation of
examinations and
Case Studies : Illustrate the concepts through real life experiences

Workbook : Helps absorption of learning through questions based on reallife nuggets
PEP Notes :Sharing notes of practices and experiences in the Industry will help the student to
rightly perceive and get inspired to learn concepts at the cutting edge
application level.placementinterviews
Why are these needed?
 Adults learn differently from B. School or college going
students who spend long hours at campus.
 Enhancing analytical skills through application related learning
kits trigger experiential learning
 Availability of time is a challenge.
 Career success increasingly depends on continuous learning
and success
What makes it relevant?

How is it useful?


Where does this lead to?
As and when you get 5 to 10 minutes you can read one of these and absorb and comprehend.
Spending more time is your choice.
You can use the time in travel, waiting for meetings, lunch time, small breaks or at home
usefully.
Through these tools, the learning bytes are right sized for ease of learning for time challenged
participants.
The content starts from practice and connect to precept making it easy to connect to industry
and retain.
They can be connectedto continuous assessment process of the academic program.
Practitioners can use their real life knowledge and skill to enhance learning skills.
Immediate visualization of the practical dimension of the concept will offer a rich learning
experience.

Easier to move ahead in the learning process.

Will facilitate the student to complete the program earlier than
otherwise.Helpsstay motivated and connected.
When is it useful?


© The ICFAI Foundationfor Higher Education (IFHE),
Hyderabad,December, 2014.All rights reserved
No part of this publication may be reproduced, stored in a retrieval system, used in a spreadsheet, or
transmitted in any form or by any means – electronic,mechanical , photocopying or otherwise – without
prior permission in writing from The ICFAI Foundation for Higher Education (IFHE), Hyderabad.
Ref. No. ITS-WB-IFHE – 122014
For any clarification regarding this book, the students may please write to The ICFAI Foundation for
Higher Education (IFHE), Hyderabad giving the above reference number of this book specifying chapter
and page number.
While every possible care has been taken in type-setting and printing this book, The ICFAI Foundation
for Higher Education (IFHE), Hyderabad welcomes suggestions from students for improvement in future
editions.
Our E-mail ID: cwfeedback@icfaiuniversity.in
ii

INTRODUCTION
Participants in ICFAI University Programs are eager to learn more from practice. They realize
that application orientation can enhance their learning and subsequent usage of management
precepts and practices. Picking out the principle behind real world events is critical to this
learning, as also identifying the alternative/solution using the principle. Towards this end the
institution has reengineered the Workbook.
The Workbook is a set of questions which typically illustrate a real life context from
contemporary corporate happenings and then poses a question to the student for reflection. The
narration of question helps the reader to reinforce the concept and facilitates the student to
enhance his/her capabilities in analyzing and interpreting the conceptual frameworks.
The examples depicting the names of existing persons or companies are taken from news
clippings/published articles from various public domain websites or website of respective
companies. Since live examples reinforce the understanding of the students, the possible
responses are connected to the concepts taught directly or indirectly. In many cases the
alternatives provided are choices in a work situation based on alternative approaches.
These questions provoke the learner to start thinking from the application side and connect to
the knowledge that he will use to solve. Practitioners can connect better thereby improving the
learning experience. This form of assessment improves learning while assessing whereas the
conventional form is more about assessment of learning.
The learning outcomes expected are:
The examples are linked back to application of theoretical knowledge in the illustrated
real-time situation. This facilitates the student to develop analytical approach in similar
or related situations.
Application based approach which enhances absorption and retention significantly.
Exposure to the current incidences and situations in relation to important concepts of
the subject.
The Workbook format is also used for Assessment.
iii

DETAILED CURRICULUM
UNIT-1: COMPUTER SYSTEMS – AN OVERVIEW
Evolution of Computer Systems - Generations of Systems : First Generation Computers (1940-56),
Second Generation Computers (1956-63), Third Generation Computers (1963-71), Fourth Generation
Computers (1971-91), Fifth Generation Computers (1991 and Beyond - Organization of Computer
Systems: Input Unit, Central Processing Unit, Processors, Output Unit, Storage Unit - Categories of
Computers: Classification Based on Purpose, Classification Based on Technology Used, Classification
Based on size and Capacity - Peripheral Devices: Input Devices, Output Devices, Memory and Storage
Devices - Overview of Hardware and Software: Interaction between Hardware and Software
UNIT-2: OPERATING SYSTEMS
Managing System Resources: Managing CPU Processes,Managing Input/ Output Processes,Memory
Management - Operating System as a User Interface: Functions of User Interfaces, Types of User
Interfaces - Types of Operating Systems: UNIX, MS-DOS, Mac OS, Microsoft Windows, Novell
NetWare, Linux
UNIT-3: FUNDAMENTALS OF INFORMATION SYSTEMS
Defining Information - Classification of Information: Basic Classification, Based on Nature, Based on
Usage, Based on Application, Based on Structure, Based on Form, Classification by Professor John
Dearden, Other Classifications - Presentation of Information: Methods of Data Collection, Transmission
of Information, Summarization and Message Routing, Information Discretion - Benefits of Information -
Quality of Information: Errors, Bias – Basics of Informa tion Systems: Functions of Information
Systems, Components of Information Systems - Use of Information Systems in Business - Limitations of
Information Systems - Information SystemDesign
UNIT-4: PERSONAL PRODUCTIVITY SOFTWARE
Word Processing Software: Writing, Editing, Formatting, Saving and Printing, Other Features -
Spreadsheet Software: Workbook, Effective Worksheets, Data Types, Operators, Cell Formats, Freeze ,
Panes, Using Formulae, Replication, Cell References, Sorting, Filtering, Functions, Analysis Tool Pak,
Spreadsheet Charts, PivotTable and Pivot Chart, Macros, What-if-Analysis, Protecting Worksheets -
Presentation Graphics Software: Output Options, Templates, View Options, Slide Options, Making
Effective Presentation
UNIT-5: ENTERPRISE COLLABORATION SYSTEMS
Internet: The World Wide Web – Intranet: Advantages of Intra net, Disadvantages of Intranet - Extranet-
Enterprise Collaboration Systems and Groupware: Groupware - Types of Groupware: Enterprise
Communication Tools, Enterprise Conferencing Tools, Collaborative Work Management Tools
UNIT-6: MANAGEMENT INFORMATION SYSTEMS
Information Systems for Business Operations - Transaction Processing Systems: Data Entry, Transaction
Processing, Database Updation, Report Generation, Inquiry Processing, Functional Information Systems,
Manufacturing Information Systems, Human Resources Information Systems, Accounting Information
Systems, Online Accounting Systems - Functional Information Systems: Cash Management, Investment
Management, Capital Budgeting, Financial Planning - Management Information Systems: Evolution of
MIS, Characteristics of MIS, Functions of MIS, Importance of MIS, Managing Reporting Systems -
Decision Support Systems: Characteristics of a DSS, Types of DSS, Applications of DSS, Geographical
Information Systems - Executive Information Systems: Pre-requisite of a Successful EIS
Implementation, Guidelines for preparing an Effective EIS, Artificial Intelligence - Online Analytical
Processing: Drilling, Slicing and dicing, Changing displays, Characteristics of OLAP, Benefits of OLAP
Information Systems for Strategic Advantage: Improvement of Business Processes, Re-engineering
Business Processes, Transforming into an Agile Competitor, Towards Creation of a Virtual Company,
Knowledge Management Systems
iv

UNIT-7: PROGRAM DESIGN AND PROGRAMMING LANGUAGES
Program Development Lifecycle: Defining the Problem, Designing the Program, Coding the Program,
Testing and Debugging the Program, Formalizing the Solution, Maintaining the Program - Program
Design Tools: Flow Charts, Decision Tables, Control Structures, Pseudo code - Generations of
Programming Languages: First Generation Languages, Second Generation Languages, Third Generation
Languages, Fourth Generation Languages, Fifth Generation Languages - Language Translators and
Programming Languages: Language Translators, Programming Languages - Object-Oriented
Programming - An Overview: Basic concept of Object-Oriented Programming
UNIT-8: DATABASE MANAGEMENT
Database System: Data Hierarchy, Components of Database System, File Organization - Data Models:
Record-Based Logical Models (RBLMs), Object-Based Logical Models (OBLMs), Physical Data
Models - Database Management Approach: Characteristics of a Well-designed Database System, Types
of Databases, Database Development, Managing Data, Benefits and Limitations of DBMS, Data Views -
The entity-Relationship Model: Basic Elements in the E-R Model, Converting an E-R Model to a
Relational Model, E-R Structures, Importance of the E-R Model - The Relational Database Model:
Structured Query Language, Designing a Relational Database - Data Dictionary - Data Warehousing -
Data Mining - Distributed Databases - Object-Oriented Databases - Object Relational Database System
UNIT-9: COMPUTER NETWORKS
Basic of Computer Networks: Elements of a Network, How does a Network Work?, Computer Network
Applications - Classification of Networks: Local Area Network (LAN), Metropolitan Area Network
(MAN), Wide Area Network (WAN), Virtual Private Networks (VPNs), Wireless Networks - Peer-to-
peer and Client/Server Networks: Peer-to-peer, Client/Server - Networks Topologies: Mesh Topology,
Star Topology, Bus Topology, Ring Topology, Tree Topology, Hybrid Topologies - Network
Infrastructure: Network Interface Cards, Repeater, Bridge, Routers, Hubs, Switch - Network
Architectures and Protocols: The OSI Reference Model, TCP/IP Reference Model, Switching
Technologies
UNIT-10: TELECOMMUNICATION NETWORKS
The Telecommunication System: Service Provider, Transmission Media, Standards and
Regulations/Regulatory Authority - Telecommunications in Business: Internal Business Systems,
Enterprise Collaboration Systems, Electronic Commerce, Mobile Commerce Systems - Scope of
Telecommunication Networks: Applications Scope, Technology Scope, Industry Scope -
Telecommunication Network Components: Telecommunication Media, Terminals, Computers,
Communication Channels, Transmission Systems, Telecommunication Processors, Telecommunication
Software - Telecommunications Equipment for WAN: Point of Presence (POP), Backbones, Uses of
Wan - Network Convergence
UNIT-11: MIS - PLANNING AND DESIGN
MIS Planning: Strategic Planning for MIS, MIS Strategic Planning Process,Planning Process for MIS
Implementation - MIS Design: Approaches to Design of MIS, Design Process - Systems Approach to
Problem Solving: Define the Problem, Identify Alternative Solutions, Evaluate Alternative Solutions,
Select the Best Alternative, Implement the solution, Follow-up, Systems Development Life Cycle - Make
or buy Decisions: Building an MIS In-house, IS Procurement, IS Outsourcing
UNIT-12: MIS - IMPLEMENTATION, EVALUATION, AND MAINTENANCE
Organizational Change and MIS Implementation: Change Approach to MIS Implementation - Planning
the MIS Implementation: Identify and Establish Relationships Among Tasks, Establish a Schedule,
Prepare a Cost Estimate for the Tasks, Establish a Reporting and Controlling System - The MIS
Implementation Process: Organizing for Implementation, Developing Procedures for Implementation,
Training the Users, Hardware and Software Acquisition, Develop Forms for Data Collection, Developing
Files for Storage of Data, Test the System, Cutover, Documenting the System - Evaluation of MIS
Implementation: Problems in MIS Evaluation - Challenges in MIS Implementation - MIS Control and
v

Maintenance: Changes in Governmental Policies and Regulations, Changes in Economic Conditions,
Changes in Industry and Competitive Conditions, Use of Latest Technologies, Problems Involved in MIS
Maintenance
UNIT-13: INFORMATION RESOURCES MANAGEMENT AND IT GOVERNANCE
Managing Information Resources and Technology: Definition of Information Res ource Management,
Objectives of Information Resource Management, Elements of IRM, IRM and knowledge Management -
Information Technology and Organizational Needs: People, Tasks, Technology, Culture, Structure -
Information Security and Controls: ISO 17799 Standards, Cryptography - Ethical and Social Dimensions
of Information Technology: Privacy, Accuracy, Property, Accessibility - Disaster Recovery and Business
Continuity Planning: Disaster Recovery Planning, Business Continuity Planning - IT Governance:
Overview of IT Governance, IT Governance and Sarbanes-Oxley Act, IT Governance Frameworks
UNIT-14: GLOBAL IT MANAGEMENT
Information Technology in Global Business: Global Strategies, IT-enabled Services - Global
Management Information Systems - Challenges in Global Information Technology Management:
Cultural Differences, Geopolitical Challenges, Problem of Control, Information Requirements,
Transborder Flow of Data, Coordination, Varied Set of Skills, Standardized System, Telecommunication
Networks, Computing Standards, Alignment of Strategies, Hardware Problems, Developing IT Solutions,
Operational Problems, Vendor Problems - Managing Information Technology in the Global Business
Environment: Strategies for Managing IT Globally, Approaches to Global IT Management, Numerous
Problems, but Few Solutions
UNIT-15: MIS IN SPECIALIZED AREAS
MIS in Government Organizations - MIS in Non-Profit Organizations: Information Systems Applications
in NPOs, Challenges Faced by NPOs, Information Systems at CRY - MIS in Managing Corporate
Performance - MIS in Managing Projects: Project Management Information Systems (PMIS), Project
Management at XIMB - MIS in Online Marketplaces: One-to-Many Marketplaces, Aggregator Hubs,
Broker Hubs, Collaboration Hubs, Translator Hubs, True Many-to-Many Marketplaces
UNIT-16: BASICS OF E- BUSINESS AND ENTERPRISE APPLICATION INTEGRATION
Evolution of E-Business: Stages of E-Business, The Rise of E-Business, Traditional Business Vs E-
Business, The Emergence of Infomediaries - Organizational Culture for E-Business: Ensure Commitment
of Top Management, Create Incentive that Support E-Business Goals, Develop and maintain a Bias for
Action - E-Business Model: Business-to- Business Model, Business-to-Customer Model, Customer-to-
Customer Model, Business-to-Employee Model, Government-to-Citizen Model, Citizen-to- Government
Model, Government-to-Government Model, Government-to-Business Model - Enterprise Application
Integration: Principal of EAI, Need for EAI, What does EAI do?, EAI Standards, Impact of EAI
Standards
UNIT-17: SUPPLY CHAIN MANAGEMENT AND E- BUSINESS
Supply Chain Management - An Overview - E- Supply Chain: Components of E- Supply Chain, Inter-
enterprise Integration, Supply Chain Planning, Supply Chain Execution - Managing Relationship in the
E- Supply Chain: Commodity-Based Supplier Relationships, Strategic Supplier Relationships - Issues in
E- Supply Chain Management: Appropriate Supply Chain Structure, Differentiation, Order Fulfillment
Capabilities, Adequate Infrastructure - Future of the E- Supply Chain: Integrated Make-to-Stock,
Continuous Replenishment, Build-to-Order, Outsourcing Supply Chain Management
UNIT-18: ENTERPRISE RESOURCE PLANNING
ERP: An Overview - Rationale for ERP -Enterprise Architecture Planning - Implementing ERP - Effect
of ERP on the Company: Lead Time Reduction, Punctuality in Shipment, Reduction in Cycle Time,
Enhanced Customer Satisfaction, Improved Supplier Performance, Flexibility and Reduction in Quality
Cost, Improved Resource Utility, Improved Information Accuracy - Overview of ERP modules - ERP
Investments in the US - ERP Market – The Indian Scenario - ERP Implementation Problems - Emerging
Trends in the ERP Industry - Future of ERP Applications: ERP-Evolving to Link with Supply Chain
Planning
vi

UNIT-19: CRM AND E-BUSINESS
Defining CRM - Functions of CRM - The E- CRM Architecture: E- CRM Components - E- CRM
Infrastructure Requirements - CRM for E-Customers - Challenges in Implementing E- CRM Projects
UNIT-20: CLOUD COMPUTING
Distributed Systems – Cloud Features and Functionality – C loud Architecture – Cloud Service Models -
Infrastructure-as-a-Service (IaaS) – Platform-as-a-Servi ce (PaaS) – Software-as-a-Service (SaaS) –
Anything-as-a-Service (XaaS) – Cloud Business Models – Comme rcial Clouds in the industry: Amazon,
Microsoft Azure - Grid Computing
UNIT-21:BUSINESS INTELLIGENCE AND BIG DATA
Need for Business Intelligence – Data, Information, and K nowledge - Data Warehouse - Business
Intelligence Components - Business Intelligence Architecture – Business Intelligence Components –
Business Intelligence Methodologies - Data Mining Techniques - Market Intelligence and Decision
Making - Business Intelligence Tools - Big Data - Hadoop – Big data Analytics
UNIT-22: CURRENT TRENDS IN SOFTWARE DESIGN AND ARCHITECTURE
Software Design Approaches – Object Oriented Analysis a nd Design (OOAD) – Component Based
Design - Application Architectural Approaches – N-Tier A rchitecture – Web Based Architectures –
Service Oriented Architecture (SOA) – Web Services – Agen t Based Architecture – Product Line
Architectures
UNIT-23:MOBILE AND SOCIAL TECHNOLOGIES
Mobile Technologies – Different Generations of Mobile Te chnologies – Mobile Operating Systems –
Advantages of Mobile Technologies – Risk Factors in Mobile Technologies – Future of Mobile
Technologies - Handheld Devices - Social Technologies – Benefits of Social Technologies –
Components of Social Technologies – Characteristics of Socia l Technologies – Challenges with Social
Technologies – Application Areas of Social Technologies – Social Networking Websites: LinkedIn,
Facebook, Twitter.
UNIT-24:IT AND BUSINESS PROCESS MANAGEMENT
Process Definition - Process Models- Process Reengineering - Process Management - IT and Business
Process Reengineering - MIS and Business Process Reengineering - Communications Enabled Business
Processes – Business Process Management Tools
vii

CONTENTS
Multiple Choice Questions 9
Unit 1: Computer Systems – An Overview 9
Unit 2: Operating Systems 11
Unit 3: Fundamentals of Information Systems 13
Unit 4: PersonalProductivity Software 15
Unit 5: Enterprise Collaboration Systems 17
Unit 6: Management Information Systems 19
Unit 7: Program Design and Programming Languages 21
Unit 8: Database Management 23
Unit 9: Computer Networks 25
Unit 10: Telecommunication Networks 27
Unit 11: MIS - Planning and Design 29
Unit 12: MIS - Implementation, Evaluation, and Maintenance 31
Unit 13: Information Resources Management and IT Governance 33
Unit-14: Global IT Management 35
Unit 15: MIS in Specialized Areas 37
Unit 16: Basics of E- Business and Enterprise Application Integration 39
Unit 17: Supply Chain Management and E- Business 41
Unit 18: Enterprise Resource Planning 43
Unit 19: CRM and E-Business 45
Unit 20: Cloud Computing 47
Unit 21: Business Intelligence and Big Data 49
Unit 22: Current Trends in Software Design and Architecture 51
Unit-23: Mobile and Social Technologies 53
Unit 24: IT and Business Process Management 55
Multiple Choice – Answers and Explanations 57
viii

MULTIPLE CHOICE QUESTIONS
UNIT 1: COMPUTER SYSTEMS – AN OVERVIEW
In an IT class, the professoris explaining about the first digital computer commercially available
in the market. The type of computer that is being discussed is _______________.
a. ASCC b. EDVAC
c. UNIVAC d. Monarch
None of the above
In an electronic museum, there is display of 2nd generation and 3rd generation computers. Arun
and Varun are arguing about the technologies being used in those computers. Which of the
following is correct?
2 nd generation computers are based on transistors
3 rd generation computers are based on integrated circuits
Both a and b
2 nd generation computers are based on vacuum tubes.
None of the above
Rao, an electronics engineer, is conducting research on calculators. He collects the literature on
calculations, calculating machines and origins of calculators. He has collected information up to
Charles Babbage (1842) who has developed automatic analytical engine. But his research guide
asks him to research for older information that is available about calculating machines. He is
referring to ______________________.
Blaise Pascal (1694) Digital Calculating Machine
Howard A. Aiken (1944) Mark I Computer
c. Apple Macintosh d. All of the above
e.None of the above
Mala, a young software engineer, found a computer with her manager in office. The manager is
getting responses in voice fromthe computer. Whenever he wants to find the age of some person,
information about some events and years, the manager is asking the question to computer in voice
instead of typing the words using keyboard in Google search engine. She is wondering about the
technologies being used in the computer. The manager told her that it is 5th generation computer.
Name the technologies that are being used in the computer.
a. Artificial Intelligence b. Speech Recognition
c. Both a and b d. Tape Recorder
e.None of the above
Vinay got a job offer from a consulting company. The recruiting manager told him that by the
time he joins the office, the desktop will be connected to network in his cubicle and he will start
working on the computer from day one. The desktop has provision for connecting to printer,
mouse, keyboard and scanner. Name the computer mentioned by the recruiting manager.
a. Super Computer b. Mainframe Computer
c. Mini-Computer d. Micro Computer
None of the above
9

IT & Systems
Praveen, a software support engineer is working on a bug fix in a software product. Even after
three test executions he is unable to fix the floating point error. He is worried about his manager’s
visit to check the progress of his work. Meanwhile the trainee sitting next to himis also bothering
him by constantly asking him about the part of the computer that is throwing the floating point
error. Identify the part of computer might be throwing floating point error.
a. Secondary Memory Unit b. Arithmetic Logic Unit (ALU)
c. Keyboard d. Printer
e.None of the above
A marketing manager is carrying a secondary storage device which has his presentation slides for
making a presentation in an industry conference. The machine connected to LCD projector in the
conference does not have a CD/DVD drive. It does not have a floppy drive because it is an old
technology. The machine has a very high end operating system such as Windows Vista. The
marketing manager gave the device he is carrying to the organization and could transfer his files
on to the machine. Identify the secondary storage device fromthe following.
a. PCB Device b. Monitor
c. Joy Stick d. USB Pen Drive
e.None of the above
Malati, a young business student, attended an exhibition conducted by C-DAC. They were
exhibiting all the hardware platforms and computers they have developed. There were many
computers, operating systems, devices and software developed by them. The presenter has shown
some machine and told her that this computer is being used in weather forecasting and high -end
scientific computations. He is taking about _________.
a. PARAM Super Computer b. IBM AS/400
c. PDP-1 d. All of the above
e.None of the above
Ravi, a civil engineer, joined an architecture and construction company. He joined in planning
division of the company which focuses on building plans and estimations. His manager told him
that his computer is connected to various output devices such as ______________________.
a. Plotter b. Printer
c. Keyboard d. Monitor
e.Only a, b and d
Varun, a test engineer, is preparing a test plan for the customer software product. The project
manager told him to prepare it carefully so that no issues are faced during acceptance testing of
the product. Varun should also have the knowledge of test bed setup. Which of the following
details do you think will be given by Varun in the test plan?
a. Hardware b. Software
c. Interaction between hardware and software d. All of the above
None of the above
10

Multiple Choice Questions
UNIT 2: OPERATING SYSTEMS
Pavan, a project manager in an IT organization, asked the newly joined system administrator to
find out solution to manage the resources on the computer. Ravi, the newly joined system
administrator was thinking of some solution for this issue. Which of the following can manage
resources such as storage space, file system, peripherals, memory, CPU and devices connected to
the computer?
a. System Administrator b. Operating System
c. Help Desk d. Customer Support Team
e.None of the above
An IT project has a team of 15 programmers and a project manager. The project manager wants to
have a machine with suitable operating system to ease his team’s collaborative work. The tech
lead is given the responsibility of selecting an operating system for their common machine. He is
thinking of selecting either single tasking operating system or multi-tasking operating system.
Which of the following operating systemwill suit their project requirement?
a. Single Tasking Operating System b. MS-DOS
c. Multi-Tasking Operating System d. All of the above
e.None of the above
Vasu, a software project manager, has given a task of installing Java Compiler on a desktop
machine to Keerthi. Keerthi inserted the CD having the compiler and waiting for explorer window
to pop up. She would like to run the setup file to install the compiler. However, she could not see
anything on the monitor. The project manager gave a telephone call asking the status. Keerthi is
still trying to interact with computer without any success. What is missing on the computer?
a. Compiler b. Printer
c. Monitor d. Operating System
e.None of the above
An educational institution in Africa would like to teach computer education to their primary
school students. To start with, they would like to teach some commands to students so that they
can see the interaction with the computer. They cannot afford the operating systems such as
Windows enterprise editions. They consulted George, a computer consultant, to suggest an
operating system using which they can teach some initial commands to their students. Which low
cost command line operating systemGeorge may suggest to the institute?
a. MS-DOS b. Macintosh
c. UNIX d. All of the above
e.None of the above
A multinational financial institution would like to develop a derivatives system. The system
should be based on client-server architecture. The CIO conveyed that the client machines should
have the high-end user friendly interface suitable for novice users. The users in the organization
do not want to use the command line interface to use the application. Which interface is suitable
for this specific set of users in the organization?
a. Command Line User Interface b. Menu-Driven User Interface
c. Graphical User Interface d. MS-DOS
e.All of the above
An information systems student is doing research on operating systems. He came across operating
systems such as Windows 95, Windows 98, Windows Vista, Windows Azure, and Linux. His
11

IT & Systems
guide conveyed that there are basic operating systems such as MS-DOS, PC-DOSand OS/2. He
asked him to find out the first GUI based operating system commercially entered into the market.
Which is the early GUI based OS?
a. MS-DOS b. PC-DOS
c. Windows Azure d. Mac OS
e.None of the above
An IT organization is selling customized Linux OS across the world. Veeru, the newly joined
marketing executive is given the task of selling this product to different industries. As part of the
training, the manager asked him to learn about operating systems. He told that he is going to ask
Veeru regarding the features of operating systems. What can be the generic features of multi-
tasking operating systems such as Linux?
a. Swapping b. Virtual Memory
c. Threading d. All of the above
e.None of the above
Sudha got an offer from an IT MNC as system administration team member. She has two weeks’
time to report to duties in the company. The hiring manager told her to brush up her IT skills and
knowledge. He told that she will be working on organizational IT infrastructural issues. What
areas Sudha should brush up to be performing on the job?
a. Hardware b. Networking
c. Operating Systems d. All of the above
e.None of the above
A marketing manager working in automobile industry would like to have a computer at home so
that he can train himself in spare time with audio, video, images, e-mail, Internet, Wi-Fi, chatting
and social media. The computer retailer has given him choice of operating systems such as the
following. Which operating system you think is suitable for this marketing manager’s
requirement?
a. MS-DOS b. Windows 8
c. Linux d. Windows 3.1
e.None of the above
Ajay visited Motorola retail store to purchase a mobile phone. There are many mobile and
smartphones on the display. The sales executive has shown himone model and told that it was the
first smartphone that came into the market in 2003 from Motorola. Ajay asked the sales executive
about the operating systemon that specific smartphone. What could be the answer?
a. Linux b. Android
c. iOS d. Mac OS
None of the above
12

UNIT 3: FUNDAMENTALS OF INFORMATION SYSTEMS
[For Questions 21-23]Ravi, a CMO (Chief Marketing Officer) in a manufacturing firm, asked
Victor, the sales manager, to provide him with sales information for the quarter within an hour.
Victor has to _______________________.
a. Prepare a sales report for the quarter b. Prepare sales graphs
c. Provide sales figures d. All of the above
e.Do nothing
The information provided by Victor, the sales manager to Ravi, the CMO is ____________.
a. Objective Information b. Quantitative Information
c. Both a and b d. Irrelevant Information
e.None of the above
Victor has to provide _____________ information to his CMO in the quarterly sales report.
a. Detailed Information b. Summarized Information
c. Sampled Information d. All of the above
e.None of the above
Marita, a Pharmaceutical company, is planning to develop an inventory management system.
Inventory management system is an information system. Ravi, the MIS manager is asked to
identify the components of inventory management system to be developed. What could be the
components of inventory management system?
a. People b. Machinery and Networks
c. Data d. All of the above
e.None of the above
[For Questions 25-26]The CMO (Chief Marketing Officer) of Hot Chips, a chain of retail snack
stores, would like to develop an information system for their chain of stores. He would like to get
the actual sales figures at the end of the day. However, he is facing stiff resistance fromhis CEO
stating that there is no budget for the proposed information system. The CMO has to support his
proposal by highlighting the benefits to the organization. He has to express that to his CEO. What
could be the benefits of having an information system?
a. Efficient organizational decision making b. Provides operationalsupport
c. Gives competitive advantage d. All of the above
e.None of the above
In Hot Chips case, what limitations of information systems,the CEO may raise?
a. Rapid developments in Technology b. Possible Employee Resistance
Inability of IS systems in Expressing Human Factors
d. All of the above e. None of the above
A CEO has newly joined a manufacturing firm in Mumbai. He called the CIO (Chief Information
Officer) and asked for the IT departments contributions in the organization. The CIO has to tell
the areas in which IT is contributing in the organization. What areas could be IT is supporting in
the organization?
a. Marketing Research and Production b. Finance and Accounting
c. Both a and b d. Increased Costs
None of the above
13

IT & Systems
A CEO of an automobile manufacturing firm asked their MIS manager to provide him with
quarterly status reports of all departments of their organization. The MIS manager is worried
about the quality of information is going to provide to the CEO. What factors related to quality of
information the, CEO may look at?
a. Reliability and Validity b. Impartiality
c. Consistency d. Age of the data
e.All of the above
There is a strategy level meeting of all C-level executives of an IT MNC. All C-level executives
are getting prepared for the meeting. The information they mostly rely on
_____________________.
a. Internal information b. External Information
c. Both Internal and External Information d. Only External Information
e.None of the above
An IT executive is given with raw sales data of their company. He should prepare the needed
reports for the top management decision making. _______________ is not required in converting
this raw data into actionable information for decision making.
a. Manipulating the Data b. Storing the data
c. Analyzing the data d. Processing the Data
None of the above
14

UNIT 4: PERSONAL PRODUCTIVITY SOFTWARE
A new Personal Assistant (PA) to CEO has joined a utilities company in New Delhi. On the
second day of her work, CEO told her that she has been nominated for personal productivity
software training program. She is thinking about the training she was going to receive during the
training program. What do you think the content of the personal productivity software training?
a. Word processor b. Spreadsheets
c. Presentation Graphics d. All of the above
None of the above
CEO told his PA that he sent the minutes of board meeting by e-mail. He asked her to make five
copies of the minutes of the meeting and distribute the hard copies one each to five department
heads. She is thinking about the steps involved in doing it. The steps do not include
_______________.
Download Minutes of the meeting document from e-mail attachment
Reading out the meeting of the minutes over telephone to department heads
Open the document in Microsoft Word
Specify the number of copies to print in MS Word document
None of the above
A business management student is working on his end semester project work. He needs to take
four copies of the project report for binding and submission purpose. He also needs to modify it as
the project work is in progress. He may not get the final version of the report in first go. He has to
make iterations or modifications to the document to get the final version. ______________
personal productivity software package is required to get his project report done.
a. C++ Compiler b. Java Developers Kit
c. Word Processor d. Network Monitoring Software
e.None of the above
A CFO (Chief Financial Officer) of a bicycle manufacturing company called the newly joined
finance executive and told him that the projected sales for coming year are going down by 6%,
hence, they need to cut-down their budgets accordingly. Also, CFO asked him to show him the
what-if analysis according to the projections. The new finance executive is thinking to use
___________________ software.
a. Presentation Graphics b. Spreadsheet
c. Word Processor d. E-mail
e.None of the above
A management research student has completed his data collection for his PhD. He is going to
proceed for data analysis. His guide told that basic statistical functions are available in MS Excel.
He told him to use MS Excel for initial analysis and come with findings. The research student can
find ____________________ statistical functions in MS Excel.
a. Correlation b. Regression
c. t-Test d. All of the above
None of the above
15

IT & Systems
A project budgeting is happening in a real-estate company. The project director suggested the
finance executive to use the financial functions available in MS Excel sheet for budgeting
purpose. _________________ is not a financial function in spreadsheet.
TAN(Tangent ofan Angle)
FV (Future Value)
None of the above
IRR (Internal Rate of Return)
NPV (Net Present Value)
The CEO of a consumer goods company called the data analyst and told him that the marketing
intelligence spreadsheetsthey prepared needs to be protected. He conveyed that the spreadsheets
are very confidential and should not be deleted, modified or read without access permissions. The
data analyst should create protection to the spreadsheet at _____________________ levels.
a. File Level b. Worksheet Level
c. Cell Level d. All of the above
e.None of the above
The marketing manager of an IT MNC is going for an industry conference to give an invited talk.
He would like to use the opportunity and showcase their company products and competencies in
the conference. He would like to make a presentation with animation effects. He is thinking about
the tools to use to make an effective presentation. What do you suggest to use?
a. MS PowerPoint Presentation b. Presentation Graphics
c. Either a or b d. Word ProcessorPresentation
e.None of the above
Raghu, a marketing manager, in a well known software products company has to make a
presentation to his VP (Marketing) next morning. For that purpose he is making presentation
using MS Power Point. He is analyzing all the slides in different views before presentation.
________________ viewis not available in MS PowerPoint presentation.
a. Slide View b. Zigzag View
c. Outline View d. Slide Sorter View
Notes View
A CEO of a paper manufacturing company is arguing with his CFO, who is opposing the idea of
deploying personal productivity software in their organization. The CEO is looking at CTO to
help him in the meeting. Which of the following benefits of personal productivity software were
highlighted by CTO in the organization?
Improves Individual Productivity
Improves Organizational Efficiency and Productivity
c. Both a and b d. Increases costs
None of the above
16

UNIT 5: ENTERPRISE COLLABORATION SYSTEMS
At Wipro, different teams are working for Nokia on voice over IP project, mobile computing
projects, IPV6 projects, network management projects and telecommunications routers and
switches projects. The CTO at Wipro is concerned about _____________________ among
different teams.
a. Communication b. Coordination
c. Cooperation d. All of the above
e.None of the above
Apple would like to customize their products and expand their marketing. They would like to
offer many discounts to direct customers. The marketing head is trying to find ways to reach the
wider customers and provide themwith customized products. The CTO told ________________
can help them in improving marketing and help them in providing customized solutions to the
customers.
a. Intranet b. Internet
c. Extranet d. Enterprise Collaboration Tools
e.None of the above
The CEO and HR head of a software services company are seriously discussing about bringing
culture change in organization to improve customer satisfaction. They would like to use the
technology extensively to achieve this. They would like to improve the teamculture, cooperation,
climate and cohesion in the organization. _____________________ enterprise collaboration
systemcan be used for their purpose.
a. Intranet b. Internet
c. Document Sharing Systems d. Extranet
e.None of the above
A leading auto manufacture is growing but not at the expected rate. The CEO and Chairman of
the company decided to involve the customers, suppliers and partners in product planning, design
and development. He would like to make use of the expertise of his partners in their
organizational growth. To achieve this he would like to use the technology extensively. What do
you suggest himto use to achieve his objective?
a. Internet b. Intranet
c. Extranet d. LAN
e.None of the above
A multinational financial institution would like to develop a multi country trading system with
teams in US, UK, Ireland, India, China, Singapore and Japan. The design and architecture takes
place in US, UK, and Ireland. The development takes place in Japan, and Singapore. The product
support and production support has to happen from India and China. The project director is
looking for technologies to be used for communication of these global teams. _______________
technology(ies)can be used for this purpose.
a. Electronic Mail b. Voice Mail
c. Instant Messaging d. Internet Phone
e.All of the above
The IS Team head in a retail outlet asked his system support engineer to develop a customized
mail client according to their requirements. The mail client should use standard protocols. It
17

IT & Systems
should also support file transfer between different computers. The support engineeris thinking of
using _______________ protocols to achieve this target.
a. SMTP (Simple Mail Transfer Protocol) b. FTP (File Transfer Protocol)
c. Both a and b d. MRI
None of the above
An Internet enthusiast is doing research on Internet. He came across concepts such as WWW
(World Wide Web), Web 2.0, Internet of Things, etc. However he could not find the origins of
Internet. ___________________ is the origin project of Internet.
ARPANET (Advanced Research Projects Agency Network)
b. Extranet c. EAMCET
Johnson & Johnson would like to launch advanced diapers for new born babies across the world.
They would like to use crowdsourcing for getting ideas for the product. They would like to use
crowdsourcing for product design, development and feedback. Which of the following
technologies help Johnson & Johnson in this project?
a. Audio Conferences b. Video Conferences
c. Instant Messaging d. Discussion Forums
e.None of the above
L & T Construction Company would like to have advanced collaborative work management tools
for their construction projects. They asked the CIO to evaluate some of the software products and
suggest the categories of the products they can use for collaborative work management. Individual
projects should be able to use these tools successfully and improve the organizational
productivity. Which of the following tools can be suggested for use?
a. Project Management Tool b. WorkflowTool
c. Both a and b d. WorkDisruption Tool
e.None of the above
TCS is managing and executing IT projects in finance, banking, insurance, energy, utilities,
telecommunications, healthcare, mobile communications, etc. They are seeing many project
successes. However, they would like to repeat the project successes by repeating the best
practices, predicting the risks, mitigating the risks, risk management, and early detection of
troubles and issues in new projects. Their project teams should learn from the database of past
projects. For this ____________________ collaborative work management tool is recommended.
a. Workflow Tool b. Knowledge Management System
c. Document Sharing Tool d. E-mail
None of the above
18

UNIT 6: MANAGEMENT INFORMATION SYSTEMS
[For Questions 51-53] An Information Systems student is learning about different types of
information systems available in the industry. He has to identify which is not an information
systemin the following. Help him and find that ______________ is not an information system.
a. Executive Information System b. ManagementInformation System
c. Eco System d. FunctionalInformation System
e.None of the above
The student is trying to identify the characteristics of information systems.He has narrated the
information systemas ___________________.
a. Stores data b. Process data
c. Generates Reports d. All of the above
e.None of the above
The student has heard that CEO of an organization also uses a kind of information system. He is
trying to identify the information systems used by CEOs. He knows that these systems are used
for strategic or long term planning and decisions. ________________ are the information systems
useful for top management executives.
a. Management Information Systems b. Executive Information Systems
c. Decision Support Systems d. All of the above
e.None of the above
Rao, an IT executive in a Bank. He uses transaction processing system every day. It updates the bank
databases. Which of the possible processing methods can be used with transaction processing
systems?
a. Real-time processing b. Batch Processing
c. Both a and b d. Natural Language Processing
e.None of the above
A CEO of a consumer goods manufacturing company decides to develop an information system with
respect to the business function of the organization. This job has been given to IT manager
Shyam. Shyam is in dilemma to find the functional information systems required for the
organization. Which of the functional information systems can Shyam think of are useful for the
organization?
a. Accounting Information System b. Manufacturing Information System
c. Financial Information System d. Human Resource Information System
e.All of the above
The Sudhir, the HR Head of an organization would like to develop a HRIS (Human Resource
Information System) catering to the needs of the employees and the organization. He has
recommended this project to CTO. The CTO decides to exclude ______________ activity or
process from organizational HRIS system.
a. Financial Accounting System b. Recruitment
c. Compensation d. Training and Development
e.None of the above
CFO of a chemical manufacturing company has raised a request to IT department to develop a financial
information system. The IT manager has started to identify the components or
19

IT & Systems
functionality for the financial information system. _____________ is not part of financial
information system.
a. Cash Management b. InvestmentManagement
c. Financial Planning d. Capital Budgeting
e.None of the above
A newly joined IT executive is in training in an organization. The trainer told that information systems
are useful for top management, middle management and lower level management in the
organization. He asked the IT executive to identify the usage of information systems at different
levels in the organization. Match the following:
i. Top Management 1. Operational Decisions
ii. Middle Management 2. Strategic Decision
iii. Lower Level Management 3. Tactical Decisions
a. i-3, ii-2, iii-1 b. i-1, ii-2, iii-3
c. i-2, ii-3, iii-1 d. i-2, ii-2, iii-3
e.Not Possible to Match
A healthcare organization would like to develop an information system useful for rural areas. The
system is meant for non-reachable and remote places. The system should help the villagers when
doctor is not reachable and provide needed prescriptions based on symptoms. The IT executive
Pavan is asked to develop this proposed system. Which of the following information systems
Pavan is going to develop?
a. Decision Support System b. Expert System
c. Accounting System d. Manufacturing Support System
None of the above
The COO of an insurance company asked their IT manager to develop and make IT for competitive
advantage of their organization. What do you think IT manager would do?
Reengineer Business Processes
Maintain Knowledge Management System
c. Make Organization Agile d. All of the above
None of the above
20

UNIT 7: PROGRAM DESIGN AND PROGRAMMING
LANGUAGES
Ravi, a fresh software engineer, is asked to write a telecom billing program at Airtel. Ravi has
undergone information systems course in his MBA. However he is not sure about the steps
involved in developing a computer program. ______________ is not a step in program
development life cycle.
a. Problem Definition b. Designing the Solution
c. Deleting the Design Document d. Testing and Debugging
e.None of the above
Sridhar has developed a software program for travelling sales person problemuseful for their sales team
of a Pharmaceutical company. The project manager asked Sridhar to test the program. While
testing the program, the Sridhar has to _________________.
a. Find the Bugs b. Redesign the Program
c. Modify Requirements d. All of the above
e.None of the above
An invoice systemhas been developed for a Japanese car manufacturing company in India by a software
services company. The project implementation is complete and the customer accepted the project.
Then the customer told to handover the project to support teamfor
___________________ purpose.
a. Change Requirements b. Maintenance purpose
c. Scrap Purpose d. All of the above
e.None of the above
[For Questions 64-65] A German based electronic appliances manufacturer has given an embedded
systems project to design to a Bangalore based software firm. The customer told the designer in
Bangalore to use program design tools. Pavan, the software designer in Bangalore uses
________________ programdesign tools.
a. Flow Charts b. Black Charts
c. Decision Tables d. Control Structures
e.a, c, and d
While designing the embedded system, Pavan chose to use control structures extensively. These control
structures are easy to understand the logic flow for programmers. What control structures Pavan
might have used in program design of the embedded systems project?
a. IF …..THEN ….. ELSE b. DO ……….. WHILE
c. Both a and b d. Constants
None of the above
A secondary schoolteacheris teaching the IT class to 7th standard students. She told that BASIC can be
used to learn the initial programming. The students showed keen interest in learning BASIC.
What is full form of BASIC?
Beginners All Purpose Symbolic Instruction Code
b. Busy Schedule c. Begin Instruction Count
21

IT & Systems
An electrical power distribution company would like to develop a software application for bills
receivables. The IT manager told the programmer to develop the application using high level
programming language. The application has to maintain a database and should support search and
querying facilities. Which generation programming languages can be suggested to himto use?
a. 1st Generation b. 4th Generation
c. 2nd Generation d. 3rd Generation
e.None of the above
Raghav, a software engineer is writing source code from scratch for a content management product on
Windows platform using C++. The project manager Malati came to him and told that finish the
coding quickly and generate the object code using language translator. Raghav can use
_____________________ language translatorfor generating object code.
a. Interpreter b. Editor
c. Compiler d. Packager
e.None of the above
John and his team are developing a steel plant management system for a European customer in New
Delhi. They are using an object oriented programming language for the implementation purpose.
Next Monday, the customer is coming to see the teamand their progress. John has to sell his idea
of using object oriented programming language claiming _______________ benefits.
a. Inheritance b. Encapsulation
c. Polymorphism d. All of the above
e.None of the above
In an information systems class, discussion is going on about programming languages and their history.
There are low level and high level programming languages, procedural and non-procedural
programming languages. Among them ________________ is not a computer programming
language.
a. Ada b. Visual Basic
c. Java d. C#
English
22

UNIT 8: DATABASE MANAGEMENT
HR manager of an MNC told his assistant to store the data in an organized formin the HR database. He
told his assistant to maintain the data hierarchy. What levels of data hierarchy can be maintained
in case of databases?
a. Field Level b. Record Level
c. File Level d. Database Level
e.All of the above
A CEO of a newly established toys manufacturing company ordered his IT manager to maintain a
database systemfor their organization. The IT manager is deciding on the components of database
system. ________________ is not a component of database system.
a. Design Diagrams b. Users
c. Data d. Hardware and Software
None of the above
_________________ file organization takes more time to search for a particular record or field in
database.
a. Indexed File Organization b. SequentialFile Organization
c. Hash File Organization d. All of the above
e.None of the above
Relational database management systems maintain data in the form of tuples (rows) and columns.
Among the following which is the relational database management system(RDBMS)?
a. Visual Basic b. Dot Net
c. Oracle d. Java
e.None of the above
Laxman, an MIS executive submitted a quarterly sales report to CEO. After observing the report CEO
told him to maintain a well defined database. What are the characteristics of a well defined
database?
a. Removes Data Inconsistency b. Avoids Data Redundancy
c. Maintains Data Integrity d. Maintains Data Independence
e.All of the above
[For Questions 76-78]. The product_table of a retail chain in their database is as shown below. Fromthe
table, ProductID, ProductName, ProductPrice, ProductWeight are known as _________.
ProductID ProductName ProductPrice ProductWeight
1234 Baby Powder 120 100
1235 Coconut Oil 65 200
1236 Soap 45 110
1237 Tamarind 90 500
1238 Atta 45 1000
a. Fields b. Attributes
c. a or b d. Variables
None of the above
23

IT & Systems
__________________ is the primary key in the above product_table.
a. ProductID b. ProductName
c. ProductPrice d. ProductWeight
All of the above
From the product_table,find out the price of Atta using a “Select” statement.
Select ProductPrice from product_table where ProductName = ‘Atta’
Select ProductWeight from product_table where ProductName = ‘Atta’
Select ProductPrice from product_table where ProductID = ‘Atta’
Select ProductName from product_table where ProductName = ‘Atta’
None of the above
____________________ are possible relationships in Entity-Relationship diagrams.
a. One-to-one b. One-to-many
c. Many-to-many d. All of the above
e.None of the above
A financial institution would like to provide its data irrespective of the location. It would like to make
the data location transparent to the users. It would like to distribute the data across multiple
locations. ___________ databases are suitable for the organization.
a. RDBMS b. Distributed Databases
c. OODBMS d. All of the above
None of the above
24

UNIT 9: COMPUTER NETWORKS
Kesav, the CEO of a new startup e-commerce company would like to have a computer network for their
organization. The organization has nearly 100 employees working in the same premises. The IT
support manager was asked to identify the elements needed for the required computer network.
Which of the following are the elements of computer network?
a. Network Interface Cards b. Cables and Protocols
c. Hubs d. All of the above
e.None of the above
Pavani, a fresh software engineering is trying to transfer a file through FTP (File Transfer Protocol) to a
server of their company in US from her computer in India without any success. She could not find
any problem in the software and operating system. She was thinking of some problem with the
hardware and called the network support engineer. What could be the problemin her computer?
a. Network Interface card is missing b. Mouse is missing
c. Machine has dual CPUs d. Multiprocessorsystem
e.None of the above
An Information Systems class is going on. The professor has explained the features of computer
networks and the elements of computer networks. He is going ahead by explaining applications of
computer networks in the class. He told that majority of the students has experienced these
applications of computer networks in their day to day life. _____________ is not an application
of computer network.
a. Internet b. Video Conferencing
c. WWW d. E-mail
e.None of the above
The CEO and CIO of a supply chain company, having multiple locations across India, are deciding the
IT strategy. As part of IT strategy, they are discussing their IT network strategy. They are
thinking of choosing among LAN (Local Area Network), WAN (Wide Area Network) and MAN
(Metropolitan Area Network). The organization has multiple locations in the country and can
spread across the country. Which network is suitable for themaccording to their size and growth?
a. LAN b. WAN
c. MAN d. All of the above
e.None of the above
Pavan, the CIO and Srikar, the network administrator are discussing the suitable network topology for
their organization. Srikar knows that there are mesh, ring, bus, star, and tree topologies in the
networks. However, CIO told to Srikar that each network packet should not be transmitted to all
the systems in the network. To ensure this requirement Srikar has to avoid
_____________________ networktopology.
a. Bus b. Ring
c. Star d. All of the above
None of the above
25

IT & Systems
An Indian public sector steel company has different LANs in their departments. The IT department is
thinking of internetworking all these LANs and make network communication possible between
different computers in the company. Network administrator Neeraj was given this task to identify
the network device required for internetworking. ______________ is the network device useful in
this scenario.
a. Repeater b. Transmitter
c. Router d. Hub
e.None of the above
Gopi joined a Telecom software company as a developer. The project manager told him that their
telecommunications network management software is based on OSI (Open Systems
Interconnection) framework. He told Gopi to be thorough in OSI protocol stack.
__________________ is not a layer in OSI protocol stack.
a. Physical Layer b. Data Link Layer
c. Transport Layer d. Application Layer
e.None of the above
Gopi learned that packets in computer networks switch between networks, are known as circuit
switching. His colleague, Jagan came and told that there are two other types of switching
techniques in computer networks. What are those otherswitching techniques which can be used in
computer networks?
a. Packet Switching b. Message Switching
c. Both a and b d. Company Switching
e.None of the above
Raghav, CEO of retail book store decided to go online. For this purpose he asked their IT manager
Manasa to identify the infrastructure requirements for a new computer network.
____________________ device(s)is/are part of computer network infrastructure.
a. Bridges b. Repeaters
c. Hubs d. Switches
e.All of the above
An offshore software services provider has to send status reports at the end of the day to a customer in
US. They also would like to interact with the customers through e-mail on daily basis.
__________________ is helpful to the organization to achieve this objective.
a. Internet b. Intranet
c. Scanners d. All of the above
None of the above
26

UNIT 10: TELECOMMUNICATION NETWORKS
A telecom researcher has gathered information on early telecommunication networks. He could find
information about the early digital technology based on telecommunications networks such as
ISDN (Integrated Services Digital Network) and FDDI (Fiber Distributed Data Interface).
However, he could not find information about analog based telecommunications networks. What
is the first analog based telecommunications network?
PSTN (Public Switched Telephone Network)
GSM (Global System for Mobile Communications)
CDMA (Code Division Multiple Access)
Madhu, a MBA student called his friend Rama living in the same city using a wireline telephone. They
were discussing the exchange that handled the telephone call. They have confusion between local
exchange carrier and long distance or interexchange carrier. Which carrier you think has handled
the call?
a. Long Distance Carrier b. Interexchange Carrier
c. Local Exchange Carrier d. All of the above
e.None of the above
The CEO of a manufacturing company has conveyed to the IT head that they would like to use
telecommunications to the maximum extent for organizational business purposes. He told that by
using telecommunications, lot of time and money can be saved. He told IT head to find out the
areas where in telecommunications can be used in the organization. Which areas or systems in
organization can use telecommunications?
a. Enterprise Collaboration Systems b. E-Commerce
c. M-Commerce d. All of the above
e.None of the above
A technology entrepreneur in Mumbai would like to get into telecommunications services. He would
like to provide telecommunications services to individuals and organizations. As part of business
plan, he consulted a consultant and asked himwhat the scope of telecommunications is?
______________________ is/are the scope of telecommunications in any country.
a. Application scope b. Industry scope
c. Both a and b d. Only within organization
e.None of the above
Guided media in telecommunications networks does not use _________________.
a. Coaxial Cables b. Wireless Technologies
c. Twisted Pair Wires d. All of the above
e.None of the above
A BPO is setting up its call center in Hyderabad. The COO told the technical director to have cutting
edge technology components in telecommunications networks for the organization. He is
identifying the telecommunications components for their organization. ____________________
is not a component of telecommunications.
a. Terminals b. Computers
c. Media d. Channels
None of the above
27

IT & Systems
Kumari working for Wipro as software engineer went on an onsite assignment to Nokia in Finland. On
the first day of her work, she observed the employees are sending and receiving documents and e-
mail through their computers. However, to her surprise she did not observe any cables connecting
those computers in the office. How do you think those computers are communicating with each
other?
a. LAN b. Wireless LAN
c. Coaxial Cable d. All of the above
e.None of the above
Srikanth joined as a recruiter in a placement agency. On the first day he was given an old PC and the
manager told him to connect to Internet using any telecommunications processor.
_____________ is the telecommunications processorrequired in this case to connect to Internet.
a. Modem b. Printer
c. Scanner d. All of the above
e.None of the above
CMO (Chief Marketing Officer) has arranged a web conference with all C-level executives of the
company such as CEO, COO, CTO, CIO, CPO, CKO, etc. Just before 15 minutes of the
conference, he asked network administrator to check the network coverage. What do you think the
network administrator has to check?
a. Data Communication b. Voice Communication
c. Video Communication d. All of the above
e.None of the above
_______________________ body regulates telecommunications in India.
a. C-DAC b. C-DOT
c. TRAI (Telecom Regulatory Authority of India) d. All of the above
None of the above
28

UNIT 11: MIS - PLANNING AND DESIGN
Suraj wants to build a system which can provide information and helps providing traditional reports of
any functional department to the managers as well as end users. To enable this he identified that
he has to build a centralized database which also reduce the cost by eliminating duplicate data.
Which approach should he follow to fulfill his requirements?
a. Shotgun approach b. Empirical approach
c. Integrative approach d. Rationalapproach
e.Top-Down approach
Shiva is planning to implement an MIS system where he wants to design a framework considering all
the managerial levels information requirements formally and informally. He wants this system to
identify the user’s specific involvement in the decision elements in each decision area. Which
model he can choose for building his MIS System?
a. Descriptive Model System b. Normative ModelSystem
c. Prescriptive Model System d. Consensus ModelSystem
e.Predictive ModelSystem
Amith is facing a recurrent problem and has been repairing it on an ad-hoc basis. He found that with
small modification in the system he can fix them permanently. He adopted Simon’s Model for
developing the solution. What phases he has to build while generating the perfect solution?
a. Intelligence, Design & Choice b. Define, Design &Deliver
c. Design, Develop & Implement d. Classify, Specify & Clarify
e.Develop, Monitor and Control
Nowadays, systems are so big and complex that teams of architects, analysts, programmers, testers and
users must work together to create the millions of lines of custom-written code that drive our
enterprises. To manage this, a conceptual model is used having different steps like initial
feasibility study, planning, analysis, design, implementation, support etc. Based on the above
reference which of the following is mostly used by the systems engineers?
a. Systems Testing Life Cycle b. Systems Development Life Cycle
c. Systems Requirement Life Cycle d. Systems Gathering Life Cycle
e.Systems DeploymentLife Cycle
Bhavana a senior manager is facing many problems since most of the works are done manually in her
workplace. She planned to automate the entire work process and found that she doesn’t have
required staff that can build specific kind of system and have the capacity to build an MIS in -
house. She planned to acquire an information system from external suppliers who can deliver her
specified system. What has Bhavana preferred for?
a. Information Systems Tendering b. Information Systems Auction
c. Information Systems Sourcing d. Information Systems Procurement
e.Information Systems Making.
Ankita College for Commerce has started a new course in Computer applications and wants to purchase
some computers for its lab. It has released a paper notification inviting various manufacturers and
vendors of computers to submit the price and service specifications. What is the college expecting
from the vendors?
Request for Quotation (RFQ)
Request for Proposal (RFP)
Request for Decision (RFD)
Request for Information (RFI)
Request forSubmission(RFS)
29

IT & Systems
In May 2011, Pfizer formed strategic partnerships with the CROs Icon and Parexel, both of which will
serve as strategic providers of clinical-trial implementation services over a five-year period
beginning in June 2011. Why Pfizer has gone into strategic outsourcing relationship with those
companies?
Organization considers the price and convenience factors. They have cash and carry
relationship.
Organizations lay down preferences which would benefit each other.
Both the parties share the risks and rewards equally.
Pfizer is weak in clinical-trial implementation
CROs Icon and Parexel are the subsidiaries of Pfizer.
Keerthi, an MIS executive, is planning to develop a panel through which she can monitor overall
performance of various departments, can generate detailed reports, which has drill down facility
to make more informed decisions based on collected business intelligence. She is also planning to
have a graphical presentation of status reports for easy understanding to the top management.
What could help her in satisfying all her needs?
a. Score Board b. Dash Board
c. Score Card d. Balanced Score Board
e.Balanced Score Card
Rahul wants to implement MIS in his retail business which has several applications. It uses technology
and people to manage the flow of information, point-of-sale data collection, logistics, inventory
control and internal communication. What options he can consider to implement MIS in his
business?
a. Make or Buy b. Outsourcing
c. Procurement d. Only a & b
e.All a, b & c
Rohit, a software engineer, was assigned a task of developing a technical blueprint and s pecifications
for a solution that fulfills the business requirements. He also has to develop detailed description of
application inputs and outputs, conceptual design of forms, reports, and application programs.
Which phase of MIS was he working on?
a. Planning b. Development
c. Implementation d. Design
Monitoring and Controlling
30

UNIT 12: MIS - IMPLEMENTATION, EVALUATION, AND
MAINTENANCE
Naveen was assigned an important task of developing a MIS system in his organization. His primary
role involves delivery of systems, testing the system, training people to use the system, and
converting to the new business system. What phase of the MIS was allotted to Naveen?
a. System Analysis b. Systems Design
c. Systems Planning d. Systems Implementation
e.Systems Maintenance
New systems are developed as per the current requirements and specifications and to address the
challenges raised in the old systems. All the activities like the physical transfer of files , furniture,
office equipment, and the movement of people will be replaced immediately when the new
systembecomes operational. This practice of conversion is called as___________________.
a. Pilot Conversion b. Cutover conversion
c. Phased Conversion d. Parallel Conversion
Staged Conversion
Many organizations use MIS successfully, others do not. Though the hardware and the software is the
latest and has appropriate technology, its use is more for the collection and storage of data and its
elementary processing. There are some factors which make the MIS a success and some others,
which make it a failure. What factors make MIS implementation successful?
Users actively participating in the implementation process along with systems analysts.
Developing a training plan that includes everyone who will either support or use the new
system.
All the organizational members have to commit themselves accepting the MIS as a tool to
achieve higher levels of performance
MIS should be conceived as a data processing and not as an information processing system.
a, b & c
In the MIS design phase, system and software design is prepared from the requirement specifications,
desired features and operations are described in detail. Implementation is about how the MIS
design can be transformed into a physical reality. Which is NOT considered as a part of
implementation planning process?
a. Establishing relationship among tasks b. Establish a schedule
c. Migrating to the new system d. Preparing a cost estimate
e.Establishing a reporting&controlling system
Data is an asset to any organization. An MIS can create a data warehouse which can enhance the
business intelligence, enhances data consistency, saves time and even generates a high ROI
(Return on Investment). The only limitation is that the data comes in different formats and from
different sources. What should an organization consider to overcome this limitation?
a. Design a standardized designed form b. Conduct an experiment
c. Conduct an observational study d. Collecting from the secondary sources
Collecting from the functional heads
31

IT & Systems
Developing a MIS is a tedious task for any organization. A proper documentation of the entire process
of developing a systemwould help people for troubleshooting, replacement, upgrading the system
etc. What should be included in the documentation process?
Reports describing the scope,purpose,information flow, and operating procedures of the
system.
Reports describing interfaces, types of output,assumptions,constraints and methods of
controlling the system.
Reports describing high level plans, schedule,work division, milestones and how to
accomplish the goals.
a. Statement (i) is true b. Statement (ii) is true
c. Statement (iii) is true d. Statements (i)and (ii) are true
All the statements are true.
Despite the availability of technology today there is a problem in developing a good and problem free
MIS. The implementation of MIS is a great burden for companies creating quality application that
is affordable and meeting all the requirements. Thereafter MIS cannot take the decisions but
provide certain parameters for decision making. What makes the MIS systems implementation so
challenging?
It involves pressure,persuasion,and compromise.
It is difficult to accurately estimate the time period for successfully designing and
implementing.
MIS is an integration of many Sub Systems.
d. Both a & b e. None of the above
System maintenance is an ongoing activity, which covers minimizing the errors that have occurred due
to design and environmental changes, and enhancing the scope and services of the system. In
addition, systems need a regular control and maintenance over the procedure, forms, operating
systems, and hardware and software specifications also. What factors might affect the MIS
implementation, Control and Maintenance?
Changes in Governmental Policies and Regulations
Changes in Economic Conditions
Changes in Industry and Competitive Conditions
d. Use of Latest Technologies e. All of the above.
Rohit, the Chief Information Officer, is observed that frequently the MIS system is becoming
unresponsive due to hardware & software failures. Also he needs to update the MIS systemwith
the new technologies for more efficient business processes and provide network management and
network security. Which personnel can fit into the above job description?
a. Line Manager b. MIS Manager
c. Functional Manager d. Systems Manager
e.SystemAdministrator
When a MIS was introduced, three theories were introduced namely: the employees’ behavior in the
organization leads to resistance to the implementation of new processes, technical
dysfunctionalities in the system can lead to resistance and people resist systems due to the
interactions between the characteristics of people and the characteristics of system. This theory
was proposed by
a. Lynne Markus b. Steve Shirley
c. Martha Lane Fox d. Meg Whitman
Vinton Cerf
32

UNIT 13: INFORMATION RESOURCES MANAGEMENT AND IT
GOVERNANCE
Information is regarded as a valuable resource which should be managed like other resources, and
should contribute directly to accomplishing organizational goals and objectives. An approach has
to provide for an integrated view of managing the entire life cycle from generation, to
dissemination, to archiving and/or destruction, and overall usefulness of information. What
practical approach will fulfill all these activities?
a. Enterprise Resource Management b. Information Resource Management
c. Application Resource Management d. Quality Resource Management
e.Information Quality Management
The primary objective of Information Resource Management (IRM) is to maximize the quality and
value of the organizational information resources. The Willard Model has identified five elements
that relate to the professionality of IRM in carrying out various activities. Identify the elements
that contribute to IRM.
a. Identification, Ownership, Cost & Value b. Development &Exploitation
c. Both a & b d. Exploration
e.Dissemination
The information collected is transformed into knowledge by analysis and human intervention. Moreover
knowledge management can be defined as the process of creation, retention, updation,
dissemination, and exploitation of knowledge which is similar to Information Resource
Management. So we can conclude that Knowledge Management encompasses IRM in terms of
a. Scope b. Objective
c. Purpose d. Function
e.Intent
Information is used across the organization and at all levels in the management and decisions are made
from the information available. Amith is planning to store all the organization’s data in a model
which is readily searchable, well organized, grouped with similar entities and clear description for
each entity. What type of data Amith is planning to create?
a. Semi Structured b. Unorganized
c. Unstructured d. Structured
e.None of the above
Manoj is transferring most of his company’s information over an insecure network and many times he
received complaints that the information was accessed by unauthorized, unauthenticated and got
manipulated. He planned to develop a process whereby the information is protected by
transforming it into an unreadable format and can be accessed by intended people who can
identify the original format. What techniques is he trying to develop?
a. Glyptography b. Cryptography
c. Holography d. Demography
e.Cartography
Inspired with Go Green concept, Bharath wants his organization to move away from paper documents
with ink signatures and authenticity stamps. He passed a circular to all the section heads that all
the messages henceforth have to be electronic. To validate those messages he designed an
algorithm that appends in the message and the receiver believes it was sent by the claimed sender.
What techniques has Bharath implemented?
33

IT & Systems
a. Encryption b. Decryption
c. Digital Signature d. Digital Certificate
e.SSL Certificate
Because data is the heart of the enterprise, it's crucial for you to protect it. And to protect your
organization's data, you need to implement a plan that protects files from accidental loss of user
data, database corruption, hardware failures, and even natural disasters. Which plan ensures that
the entire data is available even after the disaster happens?
a. Recovery Plan. b. Emergency Plan
c. est Plan d. Recovery Plan
e.Backup Plan
HDFC Bank developed a plan to manage the impact of significant disruptions and will endeavor to
resume business and operations to an acceptable level within a reasonable time in the event of a
disaster. Which of the following plans refers to continue operations if a place of business is
affected by adverse physical conditions?
a. Contingency Plan b. Business Continuity Plan
c. Emergency Response Plan d. Incident Recovery Plan
e.Disaster Recovery Plan
New computer technologies for gathering, storing, manipulating, and communicating data are
revolutionizing the use and spread of information. Along the way, they are also creating ethical
dilemmas. Information ethics focuses on the relationship between the creation, organization,
dissemination, and use of information. Richard Mason proposed that information ethics broadly
examines issues related to _______________________.
a. Privacy b. Accuracy
c. Property d. Accessibility
e.All of the above
Anil, a director and strategist in the board, has to assure that the investments in information technology
generate business value, and to mitigate the risks that are associated with it. To achieve this he has
implemented an organizational structure with well-defined roles which creates value that fits into
overall corporate strategy. The framework that Anil has designed is known as
a. Corporate Governance b. Enterprise Architecture
c. Corporate Social Responsibility d. IT Governance
IT Management
34

UNIT-14: GLOBAL IT MANAGEMENT
Anand has diversified his company services into many functional areas and he wants to outsource some
of the non-core services to an external company that has expertise in the process thus reducing the
operating costs of the organization and enhancing its profitability. What category of services can
Anand outsource to other companies?
a. Back office support services b. Processing Services
c. Customer Management Services d. Only b & c
e.All of the above
Suraj has developed a business model for his newly launched apparel business by using the emerging
trends in IT. The model he designed portrays that business will be dealt directly with the
customers with the help of Internet eliminating intermediaries who gets a fair share. The proposed
business model of removing intermediary is termed as_______________.
a. Razor and Blade Model b. Bricks and Clicks Model
c. Cutting out the Middlemen Model d. Freemium Business Model.
e.Online Auction Model
The number of companies operating internationally is growing constantly. Rajesh is finding difficult in
transferring the data to his newly setup office in Israel due to the economic and cultural diversity
of that country. He developed a global systemthat is customized to suit the needs of that country
to access the data. What has he developed to overcome this crisis?
a. Geopolitical b. Cultural Difference
c. Hardware Problems d. MultiLanguage System
e.Standardized System
Globalization is a significant factor in today's business as companies in mature markets seek growth by
expanding their operations in the emerging markets. Murali is not able to establish connection to
access the data from Brazil office. He found that Brazil’s ISPs are not taking an active role in
handling the problem because a great deal of work and effort is involved in the process. What
type of challenge is he facing?
a. Transborder Flow of data b. Problem of Control
c. Coordination d. Telecommunication Networks
Computing Standards
Sirisha a senior programmer is developing software for her company’s requirements. She was asked to
develop the same software application with different solutions which suits for American, Asian
and other European Markets. Why Sirisha has to go through such a tedious task?
Some countries strictly restrict the export and import of computers and other related
technologies
Different countries will have different requirements and specifications
Company can get double profits with same software sold in two different markets
Both a & b
Sirisha has to engage her team members as she doesn’t have immediate projects
Brazil has been emerging as an offshore destination for IT software and services. The country already
had a strong domestic base of IT clients to global companies. One of the competitive factors is
time zone location. Brazil has now positioned itself as easy for collaboration because of time zone
overlap with its primary partners in North America and Europe. What challenges can Brazil
overcome with time zone overlap?
35

IT & Systems
a. Vendor Problems b. Operational Problems
c. Hardware Problems d. Computing Standards
e.Information Requirements.
Eurasia group focused on emerging markets where politics matter at least as much as economics to
market outcomes. Having presence in Russia where opportunities are diminishing on pretty much
but strategic resource development, external relations are becoming more challenging with both
Europe and the United States, and capital flight continues apace. What type of challenge is
Eurasia group facing?
a. Cultural Differences. b. Unpredictable IT Costs
c. Geopolitical Issues d. Inconsistency in Economic Growth
e.Varies Set of Skills
Nestle makes infant formula, powdered milk, instant coffee, chocolates and other food products which
are sold in over 100 countries. It has 500 factories in 74 nations. Nestle engages in manufacturing
and wholesale distribution but it is not vertically integrated into farming or retail. Although about
half its sales come from Europe, only 2% come from Switzerland. It has 12 factories in Canada,
the same number as in Switzerland. In Africa, it has offices in 17 countries and 12 factories. What
strategy has Nestle adopted?
a. Multinational Strategy b. International Strategy
c. Global Strategy d. Transnational Strategy
e.Domestic Strategy
Companies add value by adapting packaging based on consumer preferences. North America Red Bull
has an image with red, silver and blue colors symbolizing action & courage, maturity and peace
where as China Red Bull has red and gold colors symbolizing good luck and wealth. The strategy
adopted by Red Bull is
a. Multinational Strategy b. International Strategy
c. Global Strategy d. Transnational Strategy
e.Domestic Strategy
Swapan was frequently deployed for one of its subsidiary in America for developing or for
customization of the software applications. Sometimes, he also takes training sessions for the
employees coming from other subsidiaries on the development of the software applications. What
approach did Swapan’s company follow?
a. Independent Operations b. Operations Driven by Headquarters
Integrated Operations
Operations Supported by Intellectual Cooperation
Segregation Operations
36

UNIT 15: MIS IN SPECIALIZED AREAS
Kishore has created his own website which acts as an intermediary and gathers multiple buyers and
multiple sellers and transactions happens through auctions or some kind of bidding process. The
business model he developed generally encourages bulk trading. What did Kishore develop as a
part of his business model?
a. Collaboration Hub b. Translator Hub
c. Broker Hub d. Coordination Hub
e.Exchange Hub
Kalyan was assigned a task of developing a systemwhich takes care of planning, execution and closing
the project. It should also enable the scheduling, configuration, information collection and
distribution, and interfaces to other online automated systems. Which systems could facilitate
Kalyan in completing the tasks?
a. Project Management Information System b. Enterprise Information System
c. Storage Information Systems d. Virtual Software System
e.Project Communication System
Most of the successful organizations stay ahead of their competitors using their business intelligence
involved with monitoring and managing an organization's performance, according to key
performance indicators. They often take the support of technology tools to improve the
management, strategy execution and decision making in organizations. What term best suits to
describe the organizations activities?
a. Corporate Performance Management b. Business Performance Management
c. Business Process Management d. Performance Review Management
e.Both a & b
Best Buy was losing in-store customers who were moving online; therefore it launched the Best Buy
marketplace in 2011 and features over 100 sellers and 1 billion visitors a year. This allows third-
party retailers to sell products found at Best Buy stores. What is Best Buy referred as?
a. Online Marketplace b. Third Party Marketplace
c. Migrated Marketplace d. Transformed Marketplace
e.Traditional Marketplace
In today's businesses, supply chains have evolved into complex supply networks and partnership
between supplier and buyers is critical in reducing the costs while maintaining visibility and better
service. They have software tools and virtual environments that enable multiple buyers and sellers
to share information that facilitate online trading. Identify the medium that has been established
between the suppliers and the buyers.
a. Translator hub b. Many –to – many marketplace
c. Collaboration hub d. Aggregatorhub
e.Broker hub
Management and organizations are facing problems related to constant changes and diverse managerial
styles. Management needs to maintain organization’s data resources effectively and efficiently
since the same database runs through all the functions whether it is HR, Finance, Marketing etc.
Also decision making is an important process which helps to utilize the available resources for
achieving the objectives of the organization. What would help management or an organization to
achieve all these tasks?
a. Transaction Processing System b. Management Information System
c. Executive Information System d. Expert System
e. Strategic Information System
37

IT & Systems
Harshita is working in an NGO and her main activities are to coordinate with donors who are
individuals, corporate and government. She also promotes and keeps all the information of her
NGO in their newly developed system that presents all of the contact history in a very organized
manner on a single screen. Which systemenables her to manage all these?
a. NGO Management System b. PersonalManagement System
c. Donation Management System d. Contact management System
e.Volunteer management System
Sunil was assigned to maintain a complete MIS of procurement, raw material movement in the
company, scheduling of the production, order management, computer aided design, tax
calculation, invoice and bill generation etc. Which sector of MIS was Sunil working on?
a. Human Resources b. Financial Management
c. Manufacturing d. Inventory Management
Marketing Management
A large university developed a new accounting system that did not work for its first 6 weeks of
operation. Several months later it was seen as ‘failing to do what it was supposed to do’, and as
‘unreliable’. This failure led to a major investigation w hich concluded that basic project
management procedures had not been followed and that it would take at least 2 years to put things
right. Which tool could have helped the university?
Project Accounting and Monitoring Information System
Cost Control Monitoring and Accounting System
Project Continuity Monitoring System
Project Milestone Monitoring System
Work Breakdown Structure
Suresh an expert in online marketing has developed a system where he created a single online contact
point to promote the product to the largest audience possible which leads to heavy exposure of the
brand and product. It also serves other systems by forwarding transmissions in a more
concentrated and economical way. What model of the systemhas he developed?
a. Integrator Hub b. AggregatorHub
c. Distributor Hub d. Broker Hub
Affiliate Hub
38

UNIT 16: BASICS OF E- BUSINESS AND ENTERPRISE
APPLICATION INTEGRATION
Kalyan, a newly graduated entrepreneur has ventured into retail industry. His idea is to conduct all the
business processes including buying and selling, supplies and services, servicing customers,
processing payments, managing production control, collaborating with business partners, sharing
information and many more over the internet. What is he referring to:
a. Electronic Commerce b. Electronic Business
c. Electronic Data Interchange d. Electronic Funds Transfer
e.External Business.
Shiva who entered into university education realizes that he needs a laptop and based on the suggestion
of his friends he identified Dell Laptop which has all the required specifications. He placed the
order of his choice in the Dell Company’s website and the order was fulfilled in four business
days. What type of business model are we discussing?
a. Business to Business Model b. Retail Business Model
c. Business to Customer Model d. University to Student Model
e.Business to Student Model
To be competitive in the market most of the companies are trying to customize the products according
to the needs of the customer. The companies are making easy for the customers to connect with
them wherever and whenever they want to. Based on the strategy mentioned above, we can depict
that the company is ____________.
a. Product centric b. Profit centric
c. Employee centric d. Customer centric
e.Solution centric
Sriya, a tech savvy is planning to buy a new mobile with all the advanced features integrated. She has
visited many mobile stores and discussed with her friends. Each of them has given different
versions about different mobiles. She was advised to visit GSMArena.com where she can
compare different mobiles with all their features and specifications. In this context GSMArena
website is playing a role of a
a. Broker b. Agent
c. Infomediary d. Discussion forum
e.Usenet
FedEx and UPS transformed themselves from simple shipping companies to providers of up-to-the-
minute business intelligence. Retailers like Wal-Mart and Tesco developed their supply chains
into just-in-time operations. Google and Amazon analyze vast stores of data to serve instant
recommendations to users. These companies can be referred as
a. Real Time Enterprises b. Traditional Enterprises
c. Conventional Enterprises d. Technological Enterprises
e.Transformational Enterprises
Joshi, a retired private employee is experiencing difficulty in managing all his payments related to his
tax, power, water bills etc. Also he has to apply for the Aadhar card and has to renew his driving
license but do not know the proceedings for the same. Harish his neighbor suggested a portal
which caters as a single point of deliverable. Which of the following models is being discussed
here?
a. Employee to Government b. Customer to Government
c. Business to Government d. Government to Citizen
Government to Business
39

IT & Systems
Rahul wants to purchase some new engineering tools, but he wants something different fromwhat he is
currently using. Since he has experience with this product, he just thinks of the other products
from other brands. He was not aware of other brands and models available in the market and
wants to compare in all possible matters. Which of the following could help him in this regard?
a. Directory b. Yellow pages
c. Search Engine d. Engineering ToolBox
e.Tool Guide
Murthy has shifted to Hyderabad and want to dispose his house in Vijayawada. He approached many
people and was quoted very less price than what he expected. He approached Amith who runs a
firm and has experience in dealing the same through online and offline. In this context Murthy
would refer Amith as a _______________.
a. Stocks Broker b. High End Broker
c. Online Broker d. Transaction Broker
e.Professional Broker
Teja Techno Solutions has provided enterprise software runs on XML language which can record all the
activities of all the functions in an organization. Also it enables to interact with different vendors
and has the ability to combine processes across the internal systems and third party. What could
be the reason for the company to choose XML standards?
a. It is a platform independent language b. It is Extensible and Compatible
c. Both a & b d. BrowserSupport
e.Provides a multi-Server view
The reality is that many Enterprise Application Integration projects are delivered late and over budget.
Certainly, a significant factor is, vendors promising more than the product can actually deliver.
Identify the best practices to increase the likelihood for success of an EAI project.
a. Decoupled Architecture b. Distributed Architecture
c. Creating a Common Vocabulary d. Only a & b
a, b & c
40

UNIT 17: SUPPLY CHAIN MANAGEMENT AND E- BUSINESS
Shiva has started a franchising business with a leading manufacturer of home appliances. He was facing
challenges in forecast accuracy and demand variability. He wants to start a model which provides
a framework for the flow of information, goods and services, improved customer service through
better forecasting techniques, and improved relationships between trading partners. Which model
suits the above requirements?
Efficient Consumer Response (ECR) model
Collaborative Planning, Forecasting and Replenishment (CPFR) Model
Vendor Managed Inventory Model
Consignment Inventory Model
Sales and Operations Planning Model
Kamal being new to the retail business, busy all the time in doing transactions was not tracking his
inventory. Most of the times he found fewer inventories and at times stock-outs also. This has
created a less footfall and fall in his revenue. He has decided that manufacturer / vendor himself
has to manage all his inventory levels by sending the triggers in the form of electronic data.
Which model does Kamal discuss here?
a. Consignment Inventory Model b. Automatic Fulfillment Model
c. Vendor Managed Inventory Model d. Electronic Data Interchange Model
e.Stock Fulfillment Model
Department of Information Technology, Govt. of India has adopted the e-tendering systemusing online
platform, to publish their tender enquiries. This helps government to do electronic communication
and transaction processing by government institutions and other public sector organizations when
buying supplies and services or tendering for public works. What system has the Govt. of India
adopted?
a. e-publishing b. e-notifications
c. e-tendering d. e-procurement
e.e-purchasing
Companies work hard to create an effective supply chain that helps increase the performance of the
organization. To achieve this they need an interaction supported by a technology between two or
more parties that play a role in the supply chain in order to achieve a common goal and obtain a
mutual benefit. This can be achieved by_________________.
a. e-collaboration b. e-coordination
c. e-communication d. e- Synchronization
e.e-consultation
The market of FMCG's, fast moving consumer goods, is one of the fastest moving markets in the world.
In the FMCG industry, products have to be counted several times already in the manufacturing
process:during the stages of production, washing, and packing. Traditionally, these operations are
performed manually. Identify one such technology from the following that performs the above
actions.
a. Just in Time b. Radio Frequency Identification
c. Barcode d. Global Positioning System
General Packet Radio service
41

IT & Systems
Haroon found that his retail store is running out of stock too quickly and missing out on potential sales,
or ending up with too much inventory on their shelves. To stay well ahead of the competition he
should reduce out-of-stock rates and shorten out-of-stock duration, improve shelf availability and
reduce store-level inventory. Which of the following processes can he think of?
a. Just in Time Delivery b. Inventory Management Control
c. Inventory Replenishment d. InventoryMaintenance Control
e.Warehouse Management
Priyanka was designated to streamline the entire supply chain management process in her organization.
She was asked to prepare advanced scheduling, manufacturing scheduling, demand forecasting,
developing operational plans, track of material movement etc. Which phase of the Supply Chain
Management is assigned to her?
a. Supply Chain Planning b. Supply Chain Execution
c. Supply Chain Strategy d. Supply Chain Operations
e.Supply Chain Initialization
Sunil has ordered a 16 GB pen drive in Amazon.in and received a mail that the same will be delivered in
two business days. After three days he received an SMS stating that the product is out of stock.
Later he received a mail that a different vendor will carry the same. The technology that
Amazon.in adopted to optimize the routing of products and allows customers to track the real time
shipping status of the product is ___________.
a. e-procurement b. e-logistics
c. e-tracking d. e-tracing
e.e-trapping
Dell Computers are well known for its online sales. The company begins assembly of the customer’s
order almost immediately upon receipt of the order. This requires careful management of the
component inventories and delivery of needed supplies along the supply chain. Also this model is
helping the company to assemble personalized product and customer is receiving it rapidly. What
model does Dell implement?
a. Continuous Replenishment Model b. Integrate Make-to-stock Model
c. Channel Assembly Model d. Build-to-Order Model
e.Rapid Customization Model
Arun has mobile store business and filled it with different brand mobile phones and accessories. Since
technological revolution and lot of research is happening in the area of mobiles, very soon his
stockwas outdated and unsold. He collected all the damaged, outdated and unsold goods and sent
them back to the supplier. What is this activity referred known as?
a. Replenishment b. Distribution Management
c. Reverse Logistics d. Out dated Supply Chain
Commodity Supply Chain
42

ICFAI IT and Systems - Solved assignments and case study help

ICFAI IT and Systems - Solved assignments and case study help

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to ICFAI IT and Systems - Solved assignments and case study help

Similar to ICFAI IT and Systems - Solved assignments and case study help (20)

Recently uploaded

Recently uploaded (20)

ICFAI IT and Systems - Solved assignments and case study help