2. A Model of Legitimacy of Organizational Influence
How Rights to Privacy Are Interpreted
Bases for Discrimination at Work
Using Discipline to Change Behaviors
Quality of Work Life (QWL)
Job Enrichment: Pros and Cons
Mutual Individual-Organization
Responsibilities
Whistle-Blowing as a Prosocial Behavior
3. 1. Areas of Legitimate
Organizational Influence
2. Rights of Privacy
3. Discipline
4. If the organization and an individual define
the boundaries of legitimate influence
differently, then organizational conflict is
likely to develop.
5. Legitimate - conforming to the law or to
rules.
Job Conduct
Personal Activities off the job
Off the Job Conduct
7. primarily related to organizational invasion of
a person’s private life and unauthorized
release of confidential information about a
person in a way that would cause emotional
harm or suffering.
8. Lie detectors
Personality tests
Location trackers
Medical examinations
Treatment of alcoholism
Monitoring of employee lifestyles
Treatment of drug abuse
Surveillance devices
Computer data banks
Confidential records
Genetic screening
Inquiry into personal relationships
9. Relevance
– only necessary, useful information.
Recency – Obsolete information.
Notice – No personal data systemis
unknown.
Fiduciary duty – keeper of the information.
Confidentiality – secured information.
Due process
Protection of the psyche- inner self should
not be invaded.
10. Is known to employees and has a compelling job
reason usually is not considered to be an undue
infringement on privacy.
Forms of Surveillance Devices
Electronic sensor badges – microcomputers in clip-
on ID cards, which emit infrared signals.
11. Electronic monitoring - it takes many forms,
including automatic counting of key strokes,
remote observations of the screen s of desktop
computer operators, surreptitious reading of
employee’s electronic mail, and voice recording
systems.
Cybersurfing – activity done by employees who
use work time and work computers to surf the
Web, looking for wide range of information of
personal interest.
Cyberloafers/Cyberslackers – called to those
employees who abuses their privileges.
12. The Polygraph (Lie detector)
– is an instrument that was developed to
record those changes and provide evidence of
lying.
Paper and Pencil Tests
– also known as integrity tests, attempt to get
the respondent to disclose information about
his or her previous or prospective honesty.
13.
14. Since alcoholism presents major medical and job
problems, employers need to develop responsible
policies and programs to deal with it without
endangering rights of privacy.
15. Reasons for Company Programs
The firm and employee already have a working
relationship on which they can build.
Any success with the employee will save both
a valuable person for the company and a
valuable citizen for society.
16. The job appears to be the best environment
for supporting recovery.
Successful Programs
treat alcoholism as an illness
focus on the behavior caused by alcoholism
provide both medical help and psychological
support for alcoholics
17.
18. Abuse of drugs other than alcohol,
particularly if used at work, may cause
severe problems for the individual, the
employer, and other employees.
Drug Testing
- To employers, the direct
consequences of employee drug abuse
are enormous.
19. Impairment testing
- A solution to the problems with drug
testing.
- this method usually consists of a brief
motor-skills test performed on a computer
20. Positive uses of genetic testing
information include transferring the
susceptible employees to other work areas
where they will not be exposed to the
substances, providing health warnings, and
developing protective measures to shield the
employees from danger.
21. Negative side of genetic testing
comes into play when a firm screens present
employees or job applicants on the basis of
genetic predispositions and uses the
information o discriminate against them in an
attempt to minimize the firm’s future health
costs.
22. Sexual harassment
When supervisors make employment or promotion
decisions contingent on sexual favors.
When an employee’s colleagues engage in any
verbal or physical conduct that creates an offensive
working environment.
26. 2 Types of Discipline
Preventive discipline
is action taken to encourage employees to
follow standards and rules so that infractions
do not occur.
27. Corrective discipline
is action that follows infraction of a rule;
it seeks to discourage further infractions so
that future acts will be in compliance with
standards.
28. What is quality of work life (QWL) ?
- refers to the favorableness or
unfavorableness of total job environment for
people.
29. A progressive Discipline System
Written reprimand,
with record in
personnel file
Verbal reprimand by
supervisor
One-to three day
suspension from work
Discharge for causeSuspension for one
week or longer
30. The modern interest in quality of work life
was stimulated through efforts to change the
scope of people’s jobs in attempting to
motivate them.
31. o Breadth
o Depth
Job Breadth
is the number of different task an individual
is directly responsible for.
32. Job Enlargement
- It is a process where Employees with narrow job
breadth were sometimes given a wider variety of
duties in order to reduce their monotony.
- It provides breadth.
33. Job Enrichment
- It was developed by Frederick Herzberg on the
basis of his studies indicating that the most
effective way to motivate workers was by focusing
on higher-order needs.
- It provides depth.
34. Difference between Job Enrichment and Job Enlargement
Higher-
order
Lower-
order
Few Many
Number of tasks
(Focus on breadth)
Job
enrichment
Routine
job
Job
enlargement
Job
Enrichment
and
Enlargement
Accentonneeds
(Focusondepth)
35. Applying Job Enrichment
- Viewed in terms of Herzberg’s motivational factors, job
enrichment occurs when the work itself is more challenging,
when achievement is encouraged, when there is opportunity
for growth, and when responsibility, feedback, and recognition
are provided.
36. Individual:
.growth
. Self-actualization
.job satisfaction
Benefits of Job Enrichment Emerge in Three Areas
Organization:
.intrisically motivated employees
.better employee performance
.less absenteeism and turnover,fewer
grivances
Society:
.full use of human resources
.more effective organizations
Job
Enrichment
Benefits
37. Core dimensions: A Job
Characteristics Approach
Five Core Dimensions :
Skill Variety-allows employees to perform
different operations that often require
different skills.
38. Task Identity- allows employees perform a
complete piece of work.
Task Significance-refers to the amount of
impact, as perceived by the worker, that the work
has on other people.
Autonomy- job characteristic that gives
employees some discretion and control over job-
related decisions and it appears to be
fundamental in building a sense of responsibility
in workers
.
Feedback- refers to information that tells
workers how well they are performing.
39. Managers can then take action to increase
one or more of the five factors to enrich the
job.
Jobs that have been enriched increase the
probability of high motivation, provided that
employees
40. Con’t
o Have adequate job knowledge and skills
o Desire to learn, grow, and develop
o Are satisfied with their work environment
(are not distracted by negative hygiene)
41. One explanation for the lack of predicted
changes from enrichment lies in the presence
of social cues, which are often rather subtle
bits of information workers receive from their
social surroundings. These social cues may
come from co-workers , leaders. Other
organizational members, customers and
family.
43. Some workers may not want enriched jobs.
If they are unable to tolerate increased
responsibility
Dislike more complex duties
If their skills are not adaptable etc…….
44. Expensive equipment may not be adaptable
The program may unbalance the production
system
Supervisor or staff roles may be reduced
Enriched jobs may increase pay dissatisfaction
Costs may increase
Unions may oppose some enrichment efforts